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Reviews of Hotel Salak The Heritage

3.5 out of 5
Hotel Salak The Heritage
Jl. Ir. H Juanda No. 8, Bogor, West Java

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 19 reviews" "
Rating 8 - Good. 9 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel in Bogor
Very old room in bad condition (broken curtains, broken bin in the toilet). I paid USD 101 for a poor quality room
Stayed 1 night in Mar 2018
Response from Hotel Management on Mar 21, 2018
Dear Mr Francisco, Thank you for the review. We highly appreciate your choice staying with Hotel Salak The Heritage and for taking the time to share about your experience,inputs that would be an improvement to our hotel. We look foward to you staying with us in the future. Sincerely,

8/10 Good

lein, perth ,australia

Liked: Staff & service
Central
2nd time we have stayed, very good breakfast , overall room was pretty worn down & old,fir the price
Stayed 3 nights in Oct 2017

2/10 Terrible

Shinji, Yokohama Japan

Disliked: Staff & service
Free shuttle service is fake! Don't believe it!
It was said in the hotel that they provide free shuttle service to the bus station to the Jakarta airport, but is Fake! On October 14, I tried to ask the shuttle service from hotel to Damri Station of Airport Bus: 1. First, front desk inform me to ask the staff at concierge 2. Then, I went to concierge desk, and the staff told me to ask front desk. So, they are not responsible at all! 3. Finally, the guy in the concierge informed me to wait about 10-15 minutes to prepare the vehicle. 4. After 15 minutes, I ask the staff in concierge, and they said, they will re-confirm to the front desk. 5. Finally, the guy that talk to front desk, ask another guy in the concierge to tell me that the vehicle is not ready and driver is still on the way from other places (It is very unclear where is it and whether true or false information). 6. They slightly mention that I need to wait for hour or more for the driver. Is it true? So, finally, I decide to go to the Damri Station by Angkot with all my luggage, because it is very difficult to find taxi in front of the hotel. So, please be aware that Free Shuttle Service by hotel is Fake! I visited bogor around three to four times a year and always stay in hotel near by Botani Square, this time I choose Salak hotel because it is very close to imperial palace. But, based on very bad experience on the transport services offer by hotel, I won't stay there again! Don't stay in this hotel unless you have your own vehicle.
Stayed 1 night in Oct 2017

6/10 Okay

Yulia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, need refurnish
The only good thing about this hotel is that it is located right across the istana bogor where you (read: your kids) can feed the deers through the palace gate. The only good thing from my stay in the hotel is that my parents' room was upgraded to a suite with no additional cost, just bcoz my dad asked to have a connecting room with me and his grandchild -- this i truly appreciate :). Too bad the check-in process took super long (due to error in system, said the receptionist) and my elderly parents were quite disappointed from waiting too long (even though they got upgraded to a suite for free :)). The suite was a spacious room. Was it a nice room? Not really. It looks really out dated, furniture looks dull and dusty, overall screams the need to be fully refurnished. Dont expect to have a great swim here, coz the pool is small and as my 7 y.o said "not so great". Another disappoint is the room service. We ordered bfast to be delivered to the room, and it took nearly an hour to come. I also had trouble getting hot showers, as it took a while to get the water hot. Plus, the bathroom smells like worn socks. I think the hotel has a lot of potential with its historical building and story, but really needs a good investment to renovate the building/interior as well as upgrading the service
Stayed 1 night in Sep 2017

8/10 Good

Ng

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

A, AZ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical mixed with modern
Enjoying the historical moment but yet combine with the modern technology/service Feel like back to the old time but yet full service from the future Really satisfied with the overall

6/10 Okay

Massimiliano

Liked: Cleanliness
The best part of the hotel is that it is right in front of the palace and its beautiful lawns. The hotel's premises are ok and so are the rooms.

8/10 Good

Dian, Jakarta

Liked: Cleanliness, staff & service
Good location
There is problem with air conditioning. Beside that everything id OK.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but comfortable.
I stayed the night to attend a wedding. Needed a taxi but taxis weren't biting citing bad weekend traffic. The alternative was a car costing Rp 300K return. I asked about the hotel car and they agreed to send me to the wedding venue on the house.

6/10 Okay

Simon, Jakarta

Liked: Cleanliness, staff & service
Great unpretentious hotel
Older property but room was clean and comfortable. Not enough plugs. With Fi a nightmare. Great position opposite istana and botanical gardens. The staff were very friendly and helpful. Breakfast included but ordinary but they happily cooked me two boiled eggs. Nice to have a bar in rather dry Bogor. I will stay again

10/10 Excellent

Thomas, Boynton Beach Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most convenient location!
Had a very pleasant stay, very typical Indonesian style hotel, staff was very helpful and a hotel car was made available to us to drop us off the botanical garden and gong factory. Will recommend this hotel to friends.

10/10 Excellent

Susi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic retro heritage hotel
We extended our stay several times as really enjoyed Bogor. Staff are really helpful (although none spoke English that fluently) and the hotel has a great retro heritage hotel feel. Food is good - but note this is not really a hotel to drink in (e.g. no minibar). Excellent location adjacent the Botanical Gardens. They pride themselves on being Bogor's leading 4 star hotel - I'm surprised it's not 5 star!
Response from Management of Hotel Salak The Heritage. on Apr 13, 2015
Dear Mrs Susi, Thank you for the kind review. We highly appreciate your choice staying with Hotel Salak The Heritage and for taking the time to share about your positive experience. We look foward to you staying with us in the future. Sincerely,

4/10 Poor

Vivi, Jakarta

Disliked: Cleanliness, property conditions & facilities, room comfort
Need work
Room condition is too old, there's a creepy picture welcoming you when the elevator door's open, hallway is way too dark, leaking jet washer, very bad in room dining food taste. Swimming pool water doesn't seems clean, at least it's not clear.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ed, Leidschendam

Liked: Staff & service, property conditions & facilities
Mooi hotel tegenover Kebon Raya.
Op loopafstand van station. Er rijden geen taxi's schijnbaar

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
食事場所の閉店が早い
売店や食堂が思ったより早く閉まったり、貸切でパーティなどをしていることがあるので注意が必要です

6/10 Okay

Heleen, Sydney

Disliked: Staff & service
matig
Dit hotel suggereert heel sjiek te zijn, maar dat bleek niet het geval. Het is relatief duur voor wat je er voor krijgt. De bar is ongezellig, er was geen restaurant in het hotel of in de buurt te vinden en er was veel lawaai. Er is een klein zwembad, maar dat is vooral geschikt voor kinderen. Er wordt ook veel entertainment geregeld in en rond het zwembad.

8/10 Good

kenichi, 神奈川

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
電車がジャカルタ市内に頻繁に出ていて便利
インドネシアのスカルノ空港からボゴール行きの空港バスで終点で下車。下車した車庫の前から０３番の軽自動車のバスに乗るとホテルの前につきます。行き過ぎてもボゴール駅ですから便利なところにあり、ホテルの前の植物園から続く庭園は中に入れないが鹿が多数放し飼いにしてあり、策越しに子供が餌をやる姿が見られるいいところです。

8/10 Good

Nenny, Jakarta

Liked: Cleanliness, staff & service, room comfort
Kondisi dan service hotel
Pelayanan dan kebersihan kamar bagus.. Hanya lighting di kamar mandi agak kurang terang..juga suasana di lobi mungkin bs dibuat lebih nyaman Untuk cek in spengalaman saya nginep di hotel..kalau bkn krna full biasanya kita bs lbh cepat cek in dari waktu yg di tetapkan..jadi flexible Kmrin kami sdh capek dan ngantuk krna dtg dari pagi..betul2 tdk ada keringanan untuk cek in lbh cepat tetap hrs pukul 2 sampe 3x sy datengin ke reception tetap tdk bisa padahal saya tau hotel tdk penuh..