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Reviews of Holiday Inn Express Boston, an IHG Hotel

2.5 out of 5
Holiday Inn Express Boston, an IHG Hotel
69 Boston St, Boston, MA

Reviews

8.2

Very Good

Rating 10 - Excellent. 502 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 59 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Long

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Mar 2024
Response from Anavel Front Desk Manager on Apr 23, 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Benjamin, Avon

Liked: Cleanliness, amenities, property conditions & facilities
Cheaper option with access to the convention area. The service was quite mediocre and NO ONE actually care about assisting customers. Very "put out" feel by most of the employees. Shuttle is unreliable and employees not consistent on it's operation leading to confusion.
Stayed 5 nights in Apr 2024
Response from Anavel Front Desk Manager on Apr 23, 2024
Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know what you thought about your stay.

10/10 Excellent

caroline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very nice breakfast
Stayed 7 nights in Apr 2024
Response from Anavel Front Desk Manager on Apr 23, 2024
Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know what you thought about your stay.

10/10 Excellent

Cherria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for the boston marathon. Shuttle to and from the airport, super quick and convenient shopping and food within walking distance
Stayed 5 nights in Apr 2024
Response from Anavel Front Desk Manager on Apr 16, 2024
Thank you for choosing Holiday Inn Express Boston and for taking the time to provide feedback. We hope to see you again next year.

10/10 Excellent

Nora

Stayed 1 night in Mar 2024
Response from Anavel Front Desk Manager on Apr 4, 2024
Thank you so much for taking the time to leave us a rating.

10/10 Excellent

carlos, Doral

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
Thanks so much for sharing your experience with us. We hope to see you again soon

6/10 Okay

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
Thank you for your review.

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back! The staff was so friendly and helpful with all our questions, the shuttle service was nice and convenient and the breakfast offered was always fresh and tasty. The rooms were also great for the price! Would definitely recommend.
Stayed 3 nights in Mar 2024
Response from rick kumar on Mar 28, 2024
Hello Lauren ,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Jaylen

Stayed 1 night in Feb 2024
Response from rick kumar on Mar 28, 2024
Hello Jaylen, Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Everett, Odenton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, quiet, chill area with plenty of places to eat and shop. A movie theater is right around the corner as well as a medical dispensary if your into smoking, and easy access to downtown Boston.
Stayed 1 night in Mar 2024
Response from rick kumar on Mar 28, 2024
Hello Everett,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

8/10 Good

Gerard

Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Brockton Team on Apr 7, 2024
Hello Gerard,Thank you for taking the time to let us know about your experience at our property. We are happy to see that we were able to provide you with a comfortable, positive experience.We hope to see next time you come to visit Brockton, thank you for being our guest.

4/10 Poor

nami

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
My car and another car from Quebec had a broken window and a loss on the same day. I paid a daily parking fee to the hotel, but they said there were no security cameras and they were not responsible. There aren't many restaurants around. If your vehicle is coming from outside of the country, please be especially careful as your vehicle will not be protected when booking at a hotel in this area.
Stayed 3 nights in Mar 2024
Response from Anavel Front Desk Manager on Mar 11, 2024
I apologize for the inconvenience that occurred while your stay at the Holiday inn Express Boston. I will refund you that parking charge back t your credit card. Once again, we apologize for the inconvenience for your vehicle being vandalize.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff.
Stayed 3 nights in Feb 2024
Response from rick kumar on Mar 28, 2024
Hello Bruce,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

2/10 Terrible

Stephanie

Stayed 1 night in Feb 2024
Response from rick kumar on Mar 28, 2024
Hello Stephanie ,Thank you for choosing to stay with us for your trip to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Alejandra S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really walkable place. Its located near to a shopping mall other target, Olive Garden, Marshall’s etc
Stayed 5 nights in Feb 2024
Response from rick kumar on Mar 28, 2024
Hello Alejandra S ,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Lutvija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and easy.
Stayed 3 nights in Feb 2024
Response from rick kumar on Mar 28, 2024
Hello Lutvija,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

4/10 Poor

JOSEPHINE

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from rick kumar on Mar 28, 2024
Hello Josephine,,Thank you for choosing to stay with us for your trip to Boston, we appreciate you taking the time to let us know about your experience.

6/10 Okay

Rachel

Traveled with group, Business traveler
Disliked: Staff & service, amenities
The elevator system was very inconvenient, the staff always seemed a little bit bothered with questions and/or uneducated on the answers to very common hotel inquiries, and the parking charges were absolutely unnecessary.
Stayed 3 nights in Feb 2024
Response from Anavel on Mar 31, 2024
Thank you for your review. We will share this with the team

10/10 Excellent

Shamieka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean, room spacious and comfortable. staff was very helpful
Stayed 3 nights in Feb 2024
Response from rick kumar on Mar 28, 2024
Hello Shamieka,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from rick kumar on Mar 28, 2024
Hello Sally,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

8/10 Good

John

Stayed 2 nights in Feb 2024
Response from rick kumar on Mar 28, 2024
Hello John, Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Karishma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! The property is very clean and well-maintained.The room was really nice with all the necessary amenities.
Stayed 1 night in Feb 2024
Response from rick kumar on Mar 28, 2024
Hello Karishma, Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

10/10 Excellent

Alana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bed and staff
Stayed 1 night in Jan 2024
Response from rick kumar on Mar 28, 2024
Hello Alana,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

4/10 Poor

Taisiya, Nantucket

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
There was no hot water
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know what you thought about your stay

10/10 Excellent

Vikramjeet

Stayed 3 nights in Jan 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
Thank you so much for taking the time to leave us a rating

8/10 Good

Jayne

Stayed 2 nights in Jan 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
Thank you so much for taking the time to leave us a rating

10/10 Excellent

Jaylen

Liked: Cleanliness, staff & service, property conditions & facilities
Twas very good 💯
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

10/10 Excellent

Lamija

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

8/10 Good

geiner

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
Thank you for your review.

10/10 Excellent

Fiordaliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

8/10 Good

Sook

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anavel Front Desk Manager on Mar 31, 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

10/10 Excellent

Juan pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anavel Front Desk Manager on Mar 31, 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.

2/10 Terrible

ADDISON

Disliked: Cleanliness, property conditions & facilities
For some reason I was overcharged I might have to reconsider using a third party app to get a hotel room next time this is ridiculous and I’m not sure if it was mold or something else but I saw it almost everywhere especially on the furniture in the room and under the bed and the head of the bed was disgusting in between the wall the bed was against and the bed itself, also some rust on the way they have some products on the bathroom instead of just using normal soap they have liquid soap and shampoo and conditioner which is more than most would have but I don’t think is actually needed because the average person usually has their own products they prefer to use either way so just a small bar soap should be fine although I did like the smell of the liquid hand soap there but again there was also something else next to it overt the bathroom sink that wasn’t necessary and I didn’t need, and because of them material used to lock these in place, I know it wouldn’t age well as I started to see rust on them. Because of the constant exposure to the water from the shower. But I don’t think most people would look that hard at stuff that I did as I said on the surface everything seemed fine but it’s when you look closer that you begin to see the staff doesn’t take their time or there needs to be more cleaning staff as I know they did construction and added several new rooms
Stayed 3 nights in Dec 2023
Response from Anavel Front Desk Manager on Mar 31, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. We are genuinely sorry to hear about the cleanliness issues you encountered during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we regret that we fell short in your case. Please rest assured that we take your feedback seriously, and we have already taken steps to investigate and rectify the issues you mentioned. To ensure this does not happen again, we will be conducting additional training sessions for our housekeeping staff and implementing stricter quality control measures. Your comments have been shared with our team, and we are committed to making the necessary improvements. We understand the importance of a clean and comfortable environment for our guests, and we are determined to provide a better experience for you and future guests.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Wasnt the cleanest, there was an eaten chicken leg under our bed and we had to change rooms...not sure if that was any better.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Team on Dec 16, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.We are genuinely sorry to hear about the cleanliness issues you encountered during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we regret that we fell short in your case. Please rest assured that we take your feedback seriously, and we have already taken steps to investigate and rectify the issues you mentioned.To ensure this does not happen again, we will be conducting additional training sessions for our housekeeping staff and implementing stricter quality control measures. Your comments have been shared with our team, and we are committed to making the necessary improvements.We understand the importance of a clean and comfortable environment for our guests, and we are determined to provide a better experience for you and future guests.

2/10 Terrible

Hailey

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Team on Dec 12, 2023
Hello Hailey,Thank you for choosing to stay with us for your visit to Boston, we do apologize for not being able to meet your expectations.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Team on Dec 12, 2023
Hello Robert, Thank you for taking the time to let us know about your experience at our property. We are happy to have been able to provide you with an enjoyable experience.

8/10 Good

R

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Team on Dec 9, 2023
Thank you for your feedback, safe travels.

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall stay
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Team on Dec 9, 2023
We are very happy that you had a great experience. We strive for all of our guest to have a wonderful stay, I am happy we were able to provide this for you.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and comfortable, the breakfast was the usual morning foods but what threw us for a loop were all the unexpected fees. A daily service fee, parking fee, and shuttle fee seemed overly excessive. We had to leave early and thankfully we were refunded the unused parking fee and service fee, so hard to complain too loudly.
Stayed 5 nights in Nov 2023
Response from Holiday Inn Express Team on Dec 1, 2023
Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know what you thought about your stay.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we've stayed at in a long time. Very very clean! Felt very safe there with security walking around and every single door locked. Will definitely stay there again!
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Team on Dec 1, 2023
Hello Anna,Thank you for choosing to stay with us for your trip to Boston. We are happy to see that we were able to provide you with a pleasant experience. We hope to see you again!

6/10 Okay

Alina

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff were amazing: professional, kind and with a great sense of humor! The location is next to the freeway so it's a quick access for traveling. That makes it more noisy of course. Ask for a room on the side away from the freeway. Earplugs are also helpful. The only issue I had was with travelers who would put their left over dinner trash outside their door in the hallway. It wouldn't get collected overnight which made the hallways smell terrible in the morning.
Stayed 4 nights in Nov 2023
Response from Holiday Inn Express Team on Dec 1, 2023
Hello Alina,Thank you for choosing to stay with us for your trip to Boston. We are happy that you enjoyed your visit. we hope to see you again!

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Team on Dec 1, 2023
Hello Brigitte,Thank you for taking the time to let us know about your experience. We are happy to have been able to provide you with a pleasant stay.

10/10 Excellent

Daniella

Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Team on Dec 9, 2023
Thank you for your feedback, safe travels.

8/10 Good

Guilherme

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Highlights: large room, new washroom with box, freezer, microwave, good internet, good breakfast, near South Bay Mall with different stores, supermarket and restaurants options, easy to book the shuttle from the hotel to the airport. Areas to improve: daily cleanliness of the room; Most employees are in a bad mood; elevator in poor conditions, difficult to book the shuttle from the airport to the hotel. Negative points: far from downtown to go walking. 15-22 dollars ride to Hynes convention center by uber, few options of buses. Located in an unsafe region of Boston (Dorchester).
Stayed 5 nights in Nov 2023
Response from Holiday Inn Express Team on Nov 18, 2023
Hello Guilherme,Thank you for taking the time to let us know about your experience at our property, we appreciate the feedback so we can improve aspects of our guest experience.We appreciate you choosing to stay with us and hope to see you again.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it is walking distance from shopping, dining, and supermarket. I didn’t like that people where waiting by the side door and let themselves into the property without a room card.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Team on Nov 18, 2023
Hello Sheila,Thank you for choosing to stay with us for your trip to Boston, we are happy to hear that we were able to provide you with an enjoyable stay.

10/10 Excellent

Lynda G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express Team on Nov 4, 2023
Hello Lynda G,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.

8/10 Good

Unspekable_Gaming

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express Team on Nov 4, 2023
Hello Unspekable_Gaming,Thank you for choosing to stay with us for your trip to Boston, we appreciate you taking the time to let us know about your experience.

8/10 Good

Pamela Y, RICHMOND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trouble getting ride to hotel from airport( very long wait) and getting to ship from hotel( first come first serve)
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Team on Nov 4, 2023
Hello Pamela,Thank you for choosing to stay with us for your visit to Boston, we appreciate you taking the time to let us know about your experience.