Pleasant stay, polite staff, clean bedroom, domestic/ cleaners went out of their way to ensure a comfortable stay.
Information about facilities, was vey basic, for example needing a token to leave car park caused major difficulties, being a person of disability, having to re-park car / walking up hill-to reception, is not conducive to good customer care, not recognising inconvenience for many / individual needs . Breakfasts, had variety, information how the dinning room function was poor , observing the empty jam jar used the day before
Still on table, dirty area by window facing broad way