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Reviews of Saint Moritz Hplus Express

3.5 out of 5
Saint Moritz Hplus Express
Setor Hoteleiro Norte, SHN, Qd.1, área Especial A Bl. B Asa Norte, Brasília, DF

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1001 reviews" "
Rating 8 - Good. 358 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynna

Stayed 1 night in Nov 2023
Response from Flávio on Nov 28, 2023
Olá Lynna, adoramos a sua visita! Esperamos que a sua experiência tenha sido ótima e que você volte mais vezes. Obrigado pela preferência e confiança! Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Flávio on Jun 3, 2023
Olá Alan, agradecemos o seu feedback, ele é muito importante para nós. Ficamos felizes em saber que a sua estada foi tranquila e agradável. Volte mais vezes, será sempre bem-vindo. Com apreço, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly personnel
Stayed 4 nights in Mar 2023
Response from Flávio on Mar 8, 2023
Hello Charles, we are grateful for your review. Our team is very happy with your comment. We at Hotel Saint Moritz know how to please our customers. We look forward to seeing you again soon. Yours sincerely, Flávio Dias Manager Hotel Saint Moritz Hplus Express

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Flávio on Jan 28, 2023
Olá Paul, Agradeço o seu feedback, ele é muito importante. Fico feliz em saber que a sua estada foi tranquila e agradável. Volte mais vezes, será sempre bem-vindo. Com apreço Flávio Dias Gerente Hotel Saint Moritz Express

10/10 Excellent

veronica

Stayed 2 nights in Sep 2022

10/10 Excellent

Victor, Fort Myers

Stayed 1 night in Jun 2022

8/10 Good

Lílian

Stayed 2 nights in Feb 2022
Response from Flávio Dias - Gerente Geral on Feb 23, 2022
Olá, Lílian! Obrigado por nos avaliar. Ficamos felizes em receber a sua avaliação, sempre que precisar de hospedagem em Brasília, conte conosco. Abraços, Flávio Dias - Gerente Geral - Hotel Saint Moritz Hplus Express

10/10 Excellent

Ronaldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff.
The room was a little smaller than I thought, but very comfortable and the staff was very friendly and helpful, they even printed some documents for me at the reception.
Stayed 1 night in Dec 2021
Response from Flávio Dias - Gerente Geral on Dec 13, 2021
Hi, thanks for rating us! We hope you come back more often, it will be a pleasure to receive you. Best regards, Flávio Dias - General Manager - Hotel Saint Moritz Hplus Express

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sem qualquer problema
Um dos melhores hotéis que já estive. Muito limpo e organizado. Conta com um café da manhã maravilhoso na sacada.
Stayed 2 nights in Oct 2021
Response from Flávio Dias - Gerente Geral on Nov 3, 2021
Olá, Wellington. Que alegria receber a sua avaliação tão positiva. Isso nos inspira e nos deixa com sentimento de dever cumprido! Volte sempre, será muito bem-vindo. Abraços,

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom Hotel.
Excelente localização no centro de Brasília. Quarto confortável e bom café da manhã incluído na diária. Apesar de ter um sistema de vagas confuso, possui garagem e o estacionamento também estava incluído. No geral, é uma boa opção para passar o fim de semana na capital brasileira ou pra viagens de negócios.
Stayed 1 night in Jun 2021
Response from Leonardo Lima on Jul 10, 2021
Olá, Leandro. Ficamos muito felizes por ter nos classificado com a nota máxima aqui no site do Hoteis.com. Sua avaliação motiva as equipes do hotel a continuarem com o foco em atender com excelência e obter a total satisfação dos nossos hóspedes. Quando retornar a Brasília, fique conosco, será uma satisfação recebê-lo novamente. Um grande abraço, Leonardo Lima - Gerente de Serviços - Hotel Saint Moritz Hplus Express.

6/10 Okay

Lofong

Stayed 1 night in Nov 2020
Response from gg on Dec 16, 2020
Olá, Lofong. Muito obrigada por nos classificar aqui na Expedia. Trabalhamos com muita dedicação para que nossos hóspedes estejam seguros e bem acolhidos nesse momento. Sinta-se sempre bem-vindo. Um grande abraço, Sibylla Naoum - Gerente Geral - Hotel Saint Moritz Hplus Express.

8/10 Good

Erasmo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but bad internet
Everything was great and service was perfect. If you need bandwidth for video calls it’s not the place to stay.
Stayed 3 nights in Nov 2020
Response from GG on Nov 24, 2020
Hello Erasmo. We appreciate your comment about your stay with us. It is a joy to know that you found everything great and the service perfect. Regarding bandwidth for video we promise to analyze everything very carefully to provide a better experience. Best Regards, Sibylla Naoum - General Manager - Hotel Saint Moritz Hplus Express.

8/10 Good

manoel, goiania

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
atendimento, limpeza, localizaçao, higiene, comodidade
Stayed 1 night in Sep 2020
Response from GG on Sep 28, 2020
Olá, Manoel. Muito obrigada por nos avaliar aqui no Expedia. Que bom que nossa localização, atendimento, limpeza e comodidade fizeram de sua hospedagem ainda mais prazerosa. Conte com a gente sempre que precisar de hospedagem na capital federal. Um grande abraço, Sibylla Naoum - Gerente Geral - Hotel Saint Moritz Hplus Express.

6/10 Okay

Anônimo, Belo Horizonte

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
O Hotel é muito bem localizado. A limpeza é boa. Tem uma cozinha compacta, mas não te. Nenhum
Stayed 3 nights in Sep 2020
Response from GG on Sep 8, 2020
Olá, obrigada por sua avaliação. Ficamos felizes em saber que nossa localização e limpeza fizerem sua hospedagem mais agradável. Não identificamos o final da mensagem, de todo modo nos colocamos à disposição para melhor atender sua expectativas. Abraços, Sibylla Naoum, Gerente Geral, Hotel Saint Moritz Hplus Express.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where we stay every year in Brasilia
We visit family who live in Brasilia yearly and this is the 2nd year we have stayed at the St. Moritz. It is well situated for us, is a good value, has big rooms, good staff, and a good breakfast buffet on the roof with stunning views of the city. It has everything we need. The rooftop pool is small. The shower is powerful. We always ask for a quiet room and get it. We will be back to the St. Moritz next year!
Stayed 3 nights in Jan 2020
Response from g on Jan 27, 2020
Dear Guest. Thank you so much for rating us. We are glad to know that our location, service, the room size, breakfast and the powerfull shower made your stay even a. We are also glad to know that is your second time staying with us, continue to count on us whenever you need accommodation in the federal capital. Best Wishes, Sibylla Naoum - General Manager - Hotel Saint Moritz Hplus Express.

6/10 Okay

Lisa

Traveled with family and small children, Business traveler, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Location and breakfast Housekeeping is very inconsistent Days they will leave no amenities like soap we stayed for 8 nine nights only left soap and shampoo 3 days
Stayed 1 night in Nov 2019
Response from GGeral on Nov 11, 2019
Hi Lisa, thank you for your review. Your notes will be handled carefully so that we can satisfactorily serve our customers We hope to receive you again and be able to offer you a 100% pleasant stay, we will make our best efforts to provide you with a new and more satisfying experience. Best Regards, Sibylla Naoum

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St. Moritz H+, Brasilia
The hotel has adequate amenities for the star rating, it is centrally located for both work and play and the breakfast buffet is abundant! I've enjoyed my week-long stay.
Stayed 11 nights in Oct 2019
Response from GGeral on Oct 22, 2019
Hi Gabriel, thank you for your comments. We are glad you had a nice experience at Saint Moritz. Hope to see you soon. Best Regards, Sibylla Naoum

8/10 Good

Derek

Liked: Cleanliness, staff & service, room comfort
Great location
Great location, basic wifi provided free was very slow/intermittent. Blinds in our room were not very good so were woken up every morning around 6am as the sun came up.
Stayed 3 nights in Oct 2019
Response from Ggeral on Oct 31, 2019
Hi, Derek! Thank you for your review. Glad our location made your stay even more enjoyable. Regarding the blinders we will provide improvements to achieve greater satisfaction of our guests. We hope to receive you again and be able to offer you a 100% pleasant stay and thus regain your confidence. Best Regards, Sibylla Naoum - General Manager - Hotel Saint Moritz Hplus Express.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2019
Response from GGeral on Sep 23, 2019
Dear guest, thank you for your evaluation. We hope to see you soon. Sincerely, Sibylla Naoum General Manager Saint Moritz Hplus Express Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019

8/10 Good

JA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from GGeral on Aug 16, 2019
Olá JA, obrigada por nos avaliar. Cordialmente, Sibylla Naoum Gerente Geral Hotel Saint Moritz Hplus Express

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the Saint Maritz in Brasilia
We chose the Saint Maritz because it was close to our son and daughter-in-law and it is in walking distance of Brasilia's 'sites'. We don't speak Portugese, but many staff members spoke English. Everyone working there was friendly and helpful, as are so many of the Brasilians we met. We would stay at the Saint Maritz again.
Stayed 7 nights in Jan 2019
Response from Lucila Figueiredo on Jan 28, 2019
Hello, Paul! Thank you for choosing to stay at Hotel Saint Moritz Express. Thanks again for your feedback, and we look forward to serving you again soon! Kind regards, Lucila Figueiredo General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located in central Brasilia and provides close access to good shopping centers, restaurants and transportation options
Stayed 7 nights in Nov 2018
Response from Lucila Figueiredo on Dec 12, 2018
Hello! Thank you for your review. We are to are happy to hear about your satisfaction with the lHotel Saint Moritz Hplus Express. We hope to welcome you again on your next visit to Brasilia. Best regards, Lucila Figueiredo - Gerente Geral - Hotel Saint Moritz Hplus Express

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a view
Nice breakfast view: it is possible to see the whole "Esplanada dos Ministérios". Food could be better though...
Stayed 2 nights in Sep 2018
Response from LUCILA FIGUEIREDO GERENTE GERAL on Oct 22, 2018
Hello! Thank you for choosing to stay at Hotel Saint Moritz Express. We are thrilled to know you enjoyed with all the aspects of our hotel. Thanks again for your feedback, and we look forward to serving you again soon! Kind regards, Lucila Figueiredo - General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Just excellent!! Great view of the city from the 20th floor, good food, clean room, comfortable, close to the city centre. Will definitely stay there again.
Stayed 3 nights in Sep 2018
Response from Lucila Figueiredo on Nov 5, 2018
Hello! Thank you for choosing to stay at Hotel Saint Moritz Express. We are thrilled to know you enjoyed with all the aspects of our hotel. Thanks again for your feedback, and we look forward to serving you again soon! Kind regards, Lucila Figueiredo - General Manager

10/10 Excellent

Mel, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Close to major sights. Fine view over city from rooftop when having breakfast.
Stayed 2 nights in Sep 2018
Response from Lucila Figueiredo Gerente Geral Hotel Saint Moritz on Oct 15, 2018
Helio! Thank you for your review. We hope to welcome you again on your next visit to Brasilia. Best regards, Lucila Figueiredo Gernete Geral Hotel Saint Moritz Hplus Express

10/10 Excellent

Jocineia, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer services and very comfortable. The front desk has an excellent
Stayed 4 nights in Aug 2018
Response from Lucila Figueiredo Gerente Geral Hotel Saint Moritz on Aug 31, 2018
Olá, Jocineia! It's great to know you enjoyed our hotel and our service. Return to Brasilia again. It will be a pleasure to receive you. Best regards, Lucila Figueiredo Gerente Geral Hotel Saint Moritz Hplus Express

10/10 Excellent

Maximiliano

Liked: Cleanliness, property conditions & facilities, room comfort
It was very good experience in general, the only inconvenience is that the hotel has limited personnel at their front desk making any simple interaction timely consuming. The wifi was very slow and you need to keep registering every minute.
Response from Lucila Figueiredo Gerente Geral Hotel Saint Moritz on Apr 5, 2018
Dear Maximilliano We are happy to hear that you have found our hotel nice. I apologize for slow wifi. I'll take action so that this kind of situation does not happen again. Thank you for choosing the Saint Moritz Hplus Express hotel and we look forward to welcome you again in our hotel in your next trip. Best Regards, Lucila Figueiredo General Manager Saint Moritz Hplus Express

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home in Brasilia
Hotel served a nice breakfast. First visit to Brasilia - any things I found awkward about the hotel were more a function of the city than the hotel..
Response from Lucila Figueiredo Gerente Geral Hotel Saint Moritz on Apr 5, 2018
Hello! Thank you for your evaluation. The breakfast view in hotel Saint Moritz Hplus Express it's really amazing! We hope to see you here again! Regards, Lucila Figueiredo Gerente Geral Saint Moritz Hplus Express

8/10 Good

Heather, Portsmouth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice rooms
Nice rooms, with good kitchens (with microwaves). Reasonable room service, which we needed because it was really difficult to find good veggie restaurants in Brasilia. Staff really helpful - helped us organise a day out to the National Park. Nice roof for breakfast and beers.
Stayed 3 nights in Jul 2017
Response from Salete Soares, General Manager on Jul 28, 2017
Hello! It is a pleasure to know that you had a great time in our hotel! And a huge satisfaction as well to realize that our staff did a great job helping you with your tours. Thank you for each appraisal and we hope to see you soon! Best regards Salete Soares General Manager Saint Motritz Hplus Express

10/10 Excellent

LEONARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent Wifi
Everything was fine! The room hasn't a tv remote controller.
Stayed 1 night in Jul 2017
Dear Leonardo, We are happy to hear that you have found our hotel nice. I apologize for not having control of the TV in your room. I'll take action so that this kind of situation does not happen again. Thank you for choosing the Saint Moritz Hplus Express Hotel and we look forward to welcome you again in our hotel in your next trip. Best Regards, Salete Soares General Manager Saint Moritz Hplus Express

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Fist room offered was not cleaned, was offered another one. No hot water except in the shower, room materials on the cheap side.

8/10 Good

Smoothe, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I stayed there for 5 nights..It was very comfortable..Breakfast was okay but needed a variety. It was like the same for 5 days
Response from Hplus Hotelaria on Apr 6, 2017
Hello, Smoothe. We are very to happy to hear of your satisfaction with the location and the confort of our hotel. We would be very grateful if you could share with us, throgh the "Contact us" section in our website, what you missed from our breakfast service, so that we can take the necessary measures to improve our service. We look forward to welcome you back in our hotel in your next trip to Brasília. Best regards,

10/10 Excellent

Maria , Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
Second time in this hotel. Good staff and easy check-out.
Response from Hplus Hotelaria on Jan 9, 2017
Hello Maria. We are happy to hear of your satisfaction with the Saint Moritz Hplus Express. We look forward to welcome you again in our hotel in your next trip to Brasília. Best regards,

6/10 Okay

Verified traveler

Useful work hotel
Very useful hotel for the work traveler. All was well, except the Breakfast. Location of Breakfast can not be beat, but cold eggs can never be accepted.
Response from Hplus Hotelaria on Sep 20, 2016
Hello. Thank you for your review on Hoteis.com. Your opinion is very important to us. We are happy to hear about your satisfaction with the Saint Moritz Hplus Express. We shared your comment with the hotel's management so that we can properly guide our restaurant staff in regards to the eggs served at breakfast. We hope to receive you again on your next visit to Brasilia. Best regards,

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Charles, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and very good value.
Very nice hotel close to the main sites. Comfortable room with small kitchenette, and my room had a very good view of the cathedral, etc. Very friendly and helpful staff with very good english. Not much for restaurants and cafés around, but a few.

6/10 Okay

FreqFlyer, Brazil

Liked: Cleanliness, staff & service
Disliked: Room comfort
Take the Vision Hplus Express + next door instead.
Silly setup of restaurant area next to the pool. Want to get from the sauna to the pool? Just walk through the restaurant, dripping water over eating guests. Bathroom in the "superior room" so small that you need an acrobatic pirouette to get across the room door to the shower. The bed and my back did not like each other.

10/10 Excellent

ISAAC BATISTA

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo bom
Stayed 2 nights in Feb 2024
Response from Flávio on Feb 22, 2024
Olá Isaac, agradecemos o seu feedback, ele é muito importante para nós. Ficamos felizes em saber que a sua estada foi tranquila e agradável. Volte mais vezes, será sempre bem-vindo. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Volnei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Flávio on Feb 6, 2024
Olá Volnei, agradecemos imensamente por sua avaliação excepcional! É um prazer para nós saber que sua experiência conosco mereceu a nota máxima. Estamos comprometidos em proporcionar sempre o melhor serviço possível aos nossos clientes e ficamos extremamente gratos por reconhecer nosso esforço. Esperamos recebê-lo novamente em breve para outra estadia memorável! Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Emerson Sidney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Flávio on Feb 2, 2024
Olá Emerson, ficamos muito felizes em receber sua avaliação positiva! Agradecemos imensamente pelo seu feedback e por compartilhar sua experiência conosco. Estamos comprometidos em oferecer sempre o melhor serviço possível e proporcionar momentos memoráveis aos nossos hóspedes. Esperamos recebê-lo novamente em breve para outra estadia incrível! Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Lorena Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Flávio on Jan 30, 2024
Olá Lorena, é muito gratificante saber que sua estadia em nosso hotel foi excelente. Sua opinião é extremamente importante para nós, e estamos felizes em saber que conseguimos proporcionar uma experiência memorável durante sua visita. Esperamos ansiosamente recebê-la novamente em breve para mais momentos agradáveis e confortáveis. Obrigado por escolher o Hotel Saint Moritz e por compartilhar sua experiência positiva! Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TUDO
Ótimo e tranquilo. Apenas a rede wi-fi não estava funcionando. Tive que trocar de quero duas vezes. Restante ótimo.
Stayed 1 night in Jan 2024
Response from Flávio on Jan 29, 2024
Olá Igor, agradecemos por compartilhar sua experiência conosco e por seus comentários positivos sobre a tranquilidade de sua estadia. Lamentamos sinceramente pelos contratempos com a rede Wi-Fi. Faremos uma revisão imediata para garantir que esse problema seja resolvido. Estamos felizes em saber que, fora isso, sua estadia foi excelente. Esperamos recebê-lo novamente em breve para uma experiência ainda melhor. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Giovane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Flávio on Jan 22, 2024
Olá Giovane, agradecemos imensamente por sua avaliação! Estamos muito contentes em saber que sua experiência conosco foi tão positiva. Ficamos felizes em proporcionar a você uma estadia agradável. Se houver mais alguma observação ou sugestão que possa nos ajudar a melhorar ainda mais, ficamos à disposição. Esperamos recebê-lo novamente em breve para mais momentos agradáveis. Cordialmente, Flavio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

ulisses

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Flavio on Jan 25, 2024
Olá Ulisse, gostaríamos de expressar nossa mais sincera gratidão pela sua avaliação e pela nota que nos concedeu. É verdadeiramente gratificante saber que conseguimos proporcionar uma experiência excepcional durante a sua estadia. A equipe do Saint Moritz se esforça continuamente para oferecer serviços de alta qualidade, e seus elogios são uma validação valiosa desse compromisso. Estamos encantados por termos alcançado suas expectativas, e agradecemos por escolher nosso hotel. Esperamos ansiosos por recebê-lo novamente em breve para outra estadia memorável. Mais uma vez, obrigado por sua avaliação positiva. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
regular
ruim camas ruins duras e lençóis sem cheiro, cheiro forte de comida entra no quarto as 6 da manhã, café da manhã de qualidade muito fraca
Stayed 3 nights in Jan 2024
Response from Flávio on Jan 20, 2024
Olá Daniela, agradecemos por compartilhar suas impressões sobre sua estadia em nosso hotel. Lamentamos sinceramente que sua experiência não tenha sido satisfatória, e gostaríamos de abordar cada ponto mencionado. Pedimos desculpas pela qualidade das camas, lençóis e pelo cheiro de comida invadindo o quarto pela manhã. Vamos revisar imediatamente esses aspectos com nossa equipe de limpeza e manutenção para entender o que houve e garantir que tais problemas não se repitam no futuro. Quanto ao café da manhã, também levaremos suas observações em consideração e avaliaremos maneiras de aprimorar a variedade e a qualidade dos alimentos oferecidos. Agradecemos por seu feedback construtivo, pois é por meio de comentários como os seus que conseguimos identificar áreas de melhoria. Esperamos ter a oportunidade de recebê-la novamente para proporcionar uma experiência mais positiva. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Adriano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 3 nights in Jan 2024
Response from Flávio on Jan 18, 2024
Olá Adriano, agradecemos o seu feedback, ele é muito importante para a melhoria de nossos serviços. Ficamos felizes em saber que a sua estada foi tranquila e agradável. Volte mais vezes, será sempre bem-vindo. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Philippe

Stayed 1 night in Jan 2024
Response from Flávio on Jan 17, 2024
Olá Philippe, agradecemos imensamente por sua avaliação e pela nota máxima atribuída à nossa hospedagem. estamos felizes em saber que sua experiência foi positiva. Esperamos ter a oportunidade de recebê-lo novamente em breve e proporcionar mais momentos agradáveis durante sua estadia. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Vinicius

Stayed 1 night in Jan 2024
Response from Flavio on Jan 17, 2024
Olá Vinicius, Agradecemos imensamente por sua avaliação e pela nota máxima atribuída à nossa hospedagem. estamos felizes em saber que sua experiência foi positiva. Esperamos ter a oportunidade de recebê-lo novamente em breve e proporcionar mais momentos agradáveis durante sua estadia. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Flávio on Jan 15, 2024
Olá Allison, agradecemos imensamente por dedicar um tempo para compartilhar a sua experiência positiva conosco! Ficamos encantados em saber que você desfrutou da sua estadia. É gratificante receber feedbacks tão positivos, e saber que conseguimos atender às suas expectativas é a nossa maior recompensa. Estamos sempre empenhados em oferecer um serviço de alta qualidade e uma experiência memorável aos nossos hóspedes. Esperamos tê-lo conosco novamente em breve. Agradecemos pela preferência e pela oportunidade de servi-lo! Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express