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Reviews of DoubleTree by Hilton Hotel Breckenridge

4 out of 5
DoubleTree by Hilton Hotel Breckenridge
550 Village Road, Breckenridge, CO

Reviews

6.8
Rating 10 - Excellent. 261 out of 1000 reviews" "
Rating 8 - Good. 239 out of 1000 reviews" "
Rating 6 - Okay. 197 out of 1000 reviews" "
Rating 4 - Poor. 156 out of 1000 reviews" "
Rating 2 - Terrible. 147 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Danay

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms feel like a hell, no AC just heater, too hot for sleep. The shower doesn’t work properly, parking lot is terrible, $45 per night and it’s too hard to park in a really small space. Lobby really clean and staff really nice.
Response from Katelyn, Reservations on Mar 16, 2024
Thank you for taking the time to share your feedback with us, Danay. We do hope you visit us again when our renovations are complete. Please let us know if there is anything we can do to assist you.

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 4 nights in Feb 2024
Response from Katelyn on Mar 16, 2024
Thank you for the 5-stars, Herman!

4/10 Poor

Jeff

Stayed 2 nights in Feb 2024
Response from Katelyn, Reservations on Mar 31, 2024
Thank you for sharing your feedback. Please feel free to give us a call to discuss your experience.

2/10 Terrible

Darren

Disliked: Staff & service, property conditions & facilities
Construction. Parking a mess. Bad attitude at front desk.
Stayed 1 night in Mar 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Hello Darren, Thank you for taking the time to share your feedback with us. We do apologize for the inconvenience during your stay. We do hope you visit us again soon.

10/10 Excellent

peter

Stayed 1 night in Feb 2024
Response from Katelyn, Reservations on Mar 31, 2024
Thank you for the 5-stars, Peter!

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just minutes away from the slopes.
Stayed 3 nights in Feb 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for the 5-star review, Stephen!!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for the 5-stars, Kris!

10/10 Excellent

Walezka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 2 nights in Feb 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for the 5 stars!

4/10 Poor

Shelly

Stayed 3 nights in Feb 2024
Response from Katelyn, Reservations on Mar 31, 2024
Thank you for taking the time to leave us a review. Please feel free to call us to share more about your stay.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for the 5-stars, Miguel!

10/10 Excellent

Richard, Kennesaw

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel staff, nice rooms, great views from rooms, ski-in, ski-out.
Stayed 1 night in Feb 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for the 5-stars! We hope to see you again, Richard!

2/10 Terrible

Allison

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not stocked and smelled like smoke. It took 5 calls and begging to finally get a crib delivered to the room at 12:30 AM it finally showed up! Horrible experience will never stay here again
Stayed 3 nights in Feb 2024
Response from DBT Breckenridge on Feb 22, 2024
Hi Allison, this is not the impression we want to leave. We strive to deliver exceptional service and a comfortable experience for our guests, and we're sorry to hear about the issues you had with our rooms and staff. We hope to welcome you back for a better stay.

4/10 Poor

John

Stayed 4 nights in Jan 2024
Response from Katelyn, Reservations on Mar 31, 2024
Thank you for leaving a review. Please feel free to call us to tell us about your experience.

6/10 Okay

JAMES, DURANGO

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing remodeling. The remodeled area are beautiful. However, there are areas where you walk through a construction area. They charged $45.00/day/car to park your car in their garage. An additional fee that I was not expecting. Boo! There are no coat hangers in the room or coat rack. If you are expecting to hang your sport jackets, dresses, coats, pants up... don't expect it. The room lacked luggage carts or luggage table to put your bag on, so you had to leave your bag on the floor to access clothing. Lastly, the room didn't have a microwave oven to warm up drinks or food.
Stayed 3 nights in Feb 2024
Response from DBT Breckenridge on Feb 16, 2024
Dear James, we strive to deliver a superior experience to our guests, but we're sorry about the inconveniences you had during your stay with us. We hope to welcome you back soon.

2/10 Terrible

Roberto

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros: friendly staff, big, clean rooms, close to ski lift. Cons: $45 a night for parking, indoor parking gets full quickly and must park in overflow across street, $28 low quality continental breakfast, no hot water for an entire day, no gym, no on-site hot tub (must exchange room key and walk across street), hot tub closes at 8pm (usually other hotels do 10 or 11), weird loud noise like an AC unit trying to start throughout the day and night, and paper thin walls (kids yelling and crying at 4am on one side and music playing past midnight on the other), ongoing renovation.
Stayed 3 nights in Feb 2024
Response from DBT Breckenridge on Feb 16, 2024
Dear Roberto, we strive to deliver a superior experience to our guests, but we're sorry about the inconveniences you had during your stay with us. We hope to welcome you back once all amenities are fully operational.

4/10 Poor

Brianna

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We liked the location and convenience of the property, however our experience with our room was not the best. My friend was walked in on by staff 3 times, indecent every time. She was upset and afraid to be alone in the room after that. We had went to the front desk about it, and they tried justifying the staff's mistake, and didn't do anything but tell us "sorry." While we were at the desk telling them about the incident, our friend had texted us from the room saying it had happened again. They said they were running low on "do not disturb" signs but did not try to accommodate us with any other options for our door. We had put a chair against the door as our last resort. Our safety latch on our door was also broken off when we arrived, and that was never acknowledged in the conversations I had with management. Our television did not work the majority of our stay. After calling the front desk (which I had to do from my own phone because the room phone also didn't work) and speaking to managers 4 different times about it during the duration of our stay, we finally got a new tv brought to us at 9pm the night before we checked out. Wayne in maintenance was very helpful and responsive to this, and apologetic about the wait. On top of that, we didn't have hot water and had to take cold showers during our stay. They told us they were unable to refund or discount any part of our stay. We just wish they would've tried harder to accommodate for the many inconveniences.
Stayed 2 nights in Feb 2024
Response from DBT Breckenridge on Feb 12, 2024
Hi Brianna, this is not the impression we want to leave. We strive to deliver exceptional service and a comfortable experience for our guests, and we're sorry to hear about the issues you had with our rooms and staff.

8/10 Good

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little wonky that we had to take an elevator to 7 & then go through a hall maze to get to another elevator to get up to the 8th floor. Not sure what happened with the key, but we had a couple people try to walk into our room with their key. Parking is VERY limited!
Stayed 1 night in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for sharing your feedback with us, Dawn. We are incredibly sorry for the key issues.

4/10 Poor

Ninh

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for sharing your feedback with us, Ninh.

8/10 Good

Arturo

Stayed 3 nights in Jan 2024
Response from Katelyn, Reservations on Mar 31, 2024
Thank you for the review. We hope to see you again soon!

4/10 Poor

Mashkoor

Business traveler
Disliked: Staff & service, property conditions & facilities
in general, not a good experience with my stay.
Stayed 2 nights in Jan 2024
Response from DBT Breckenridge on Feb 2, 2024
Dear Mashkoor, Thank you for taking the time to review our services and providing feedback. We deeply apologize for any inconveniences during your stay. Please feel free to reach out if there is anything we can do to help.

4/10 Poor

Lisa

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Property was very poorly maintained. Be aware there is very little parking and it’s $45 a night.
Stayed 1 night in Jan 2024
Response from DBT Breckenridge on Feb 2, 2024
Dear Lisa, Thank you for taking the time to review our services and providing feedback. We deeply apologize for any inconveniences during your stay. Please feel free to reach out if there is anything we can do to help.

4/10 Poor

Claudia Arena

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wow. I don’t know where to start with this property. The staff was great and we’re very apologetic, as they don’t own this hotel. Looks are always deceiving when you see the nice fire out front with seating. Upon check-in, you begin to head off to no man’s land. You have to take two filthy elevators to find your room. Walking at least a quarter mile to your room, and these rooms are so old. There’s no TV to speak of, the heating was loud and inefficient. You are not able to reach the restaurant to get food, and if you do, they pick up and then you are disconnected. $45 to park, and the parking has actually two lots but you are not told that. Signs are misleading as they point to the parking lot underneath, but when you’re finding that your car is not there, you come back and take another elevator to another section and walk out to another filthy area. G sorry, can’t say enough bad stuff about this place. On the plus side, the bed was pretty comfortable. But because they only have a single blanket on your bed with a sheet covering it, the heat that they have is insufficient.
Stayed 1 night in Jan 2024
Response from DBT Breckenridge on Feb 1, 2024
Dear Claudia, Thank you so much for your review and bringing these issues to our attention. We sincerely apologize for your experience during your stay. Cheers

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience I have ever had at a Hilton franchise hotel. I booked a room for 5 adults with 2 queen beds and a sofa using Expedia. However, upon arriving at the room, I only saw 2 queen beds. After noticing this, I went back to the front desk. A young man at the front desk was very nice by the way , and informed me that he would ask the manager to change me to a room with 2 beds and a sofa. The manager, whose name is Jonathan, responded in a very nasty way, telling me that I needed to fit the 5 adults into two beds, and if I wanted a sofa, I would need to pay extra. I explained to them that it was impossible to fit my wife and my 20, 22, and 24-year-old sons in two queen beds. Their response, without even looking at my face, was that they had seen other guests do it before. My reaction was just to laugh and tell him not to take me as a joke. The manager then left the counter, leaving me talking to the young man at the counter who didn't even know what to say. I called Expedia, and they quickly contacted the hotel to speak with this guy, Jonathan, who refused to change the room. At this point, Expedia's customer service credited my account for the difference and took care of the problem. Expedia rocks! Hilton manager, you have no idea what the word 'hospitality' means."
Stayed 1 night in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for feedback, Oscar. We apologize for the inconvenience, and we would like to make this up to you during a future visit.

2/10 Terrible

scott

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible, would never stay there or suggest anyone to stay here. The fire alarm went off multiple times- at 7:30 AM every morning the maids were talking so loudly next to our door but coincidently never cleaned our room once in four days-we complained about the poor conditions the GM said he would comp us another4 day stay but of course he never did- it doesn’t matter because we wouldn’t go back, even for free!
Stayed 3 nights in Dec 2023
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for sharing your feedback with us, Scott. We are incredibly sorry to hear about your experience with us. We do hope you consider us again after renovations are complete.

2/10 Terrible

Donna

Stayed 1 night in Jan 2024
Response from DBT Breckenridge on Jan 31, 2024
Dear Donna, Thank you so much for your review. We sincerely apologize for anything that might have caused a negative experience during your stay.

4/10 Poor

Ovidiu

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from DBT Breckenridge on Jan 31, 2024
Dear Ovidiu, Thank you so much for your review. We sincerely apologize for anything that might have caused a negative experience during your stay. Cheers

2/10 Terrible

Sara

Stayed 1 night in Jan 2024
Response from Katelyn, Reservations on Mar 31, 2024
Thank you for sharing your feedback with us. We would like to hear more about your experience here. Please feel free to give us a call.

4/10 Poor

Tina

Traveled with family
Disliked: Amenities, property conditions & facilities
The attendants were hard to understand, very quietly spoken. Our room wasn't ready until after 5pm. Hallways were windy, kind of crazy, rooms were dated. Taking the elevator to floor 7, then winding over to another elevator to get to floor 8 is really off-putting. For the price I certainly expected a well put together hotel, this is NOT that.
Stayed 1 night in Jan 2024
Response from DBT Breckenridge on Jan 30, 2024
Dear Tina, Thank you so much for your review and bringing these issues to our attention. We sincerely apologize for your experience during your stay. We would love to redeem ourselves and invite you back to the property once we are fully remodeled. Cheers

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for taking the time to share your experience with us.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another place
This hotel is under remodel construction, yes the lobby looks pretty but the rest is a dirty mess. Not disclosed when booking. Do yourself a favor and stay somewhere else
Stayed 4 nights in Jan 2024
Response from DBT Breckenridge on Mar 6, 2024
Thank you for feedback! We hope to get the opportunity to serve you better on your next trip to Breckenridge.

6/10 Okay

Jeff

Traveled with partner
Disliked: Amenities, property conditions & facilities
With the exception of the lobbey, hotel is run down. - Room was hot and cooling function of thermostat did not work. - Bed slept hot and bed and pillows were uncomfortable - Key card was stopped functioning a full day before checkout and had to be reprogrammed.
Stayed 2 nights in Jan 2024
Response from DBT Breckenridge on Jan 31, 2024
Dear Richard, Thank you so much for your review and bringing these issues to our attention. We sincerely apologize for your experience during your stay.

10/10 Excellent

Thomas, Pratt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location. However, the parking was a little tricky.
Stayed 1 night in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for taking the time to share your experience with us, Thomas! We do hope you will visit us again soon!

10/10 Excellent

Jaclyn

Stayed 1 night in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for the positive feedback, Jaclyn!

6/10 Okay

Jose

Stayed 2 nights in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for sharing your feedback with us, Jose. We would love to see you again to make this up to you.

6/10 Okay

Cheryl

Traveled with partner
Liked: Staff & service, amenities
The lobby/bar area is beautiful! The rooms and hallways were something to be desired. Beat up. To get to our room we had to take an elevator up 7 floors then walk thru a maze of hallways to get on another elevator to reach 9th floor. Also parking is horrible! Very limited. Fortunately a very kind staff member got us a spot onsite.
Stayed 2 nights in Jan 2024
Response from DBT Breckenridge on Jan 30, 2024
Dear Cheryl, Thank you for taking the time to review our services and providing valuable feedback. We eagerly anticipate welcoming you back once our remodeling is complete.

4/10 Poor

Laddie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Broken Elevator
The first two nights were fine. Nice room but on 7th floor in a hotel tower. I requested a lower room but could not get one. on the 3rd day (Saturday) the elevator to the 7th floor broke and no estimate to repair was given. I was in a health recovery mode, 80 years old, and unable to climb stairs; so I had no choice but to check out one day early. Great Location and I may use again. The hotel was in a renovation mode, so some facilities were not available.
Stayed 3 nights in Jan 2024
Response from DBT Breckenridge on Jan 29, 2024
Thank you for taking the time to review our services. We sincerely apologize for your experience during your stay. We would love to redeem ourselves and invite you back to the property once we are fully remodeled.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for your feedback!

6/10 Okay

Lynne

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good in a pinch, you get what you pay for
The hotel is under construction and has room for improvement. Confusing layout to navigate and 2 staff members directed us to incorrect towers and floors. Only a few tv channels. No one present to open the grab and go section in the AM, 20 mins after it was supposed to open. Not many amenities, expensive parking fee. Pros - early check in no problem, great menu/food at restaurant on site.
Stayed 1 night in Jan 2024
Response from DBT Breckenridge on Jan 29, 2024
Thank you for taking the time to review our services. We sincerely apologize for your experience during your stay. We would love to redeem ourselves and invite you back next time.

2/10 Terrible

Beau

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DBT Breckenridge on Jan 30, 2024
Dear Beau, Thank you for taking the time to review our services and providing valuable feedback.

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful! Very clean.
Stayed 3 nights in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you, Kevin, for sharing your feedback with us! We are happy to hear that you enjoyed your stay.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DBT Breckenridge on Jan 29, 2024
Thank you for taking the time to review our services. We sincerely apologize for your experience during your stay. We would love to redeem ourselves and invite you back to the property once we are fully remodeled.

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking to have a really bad experience, I strongly recommend that you book this hotel! Seriously, it was bad any and in many ways absurd!
Stayed 1 night in Jan 2024
Response from DBT Breckenridge on Jan 29, 2024
Thank you for taking the time to review our services. We sincerely apologize for your experience during your stay. We would love to redeem ourselves and invite you back to the property once we are fully remodeled.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Argentinian staff was awesome friendly, outgoing, helpful, and smiley downside. They're under construction. The room is great perfect for us. We didn't mind any of it.
Stayed 1 night in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for the 5-stars, Barbara! We are happy to hear you enjoyed your stay and the staff.

2/10 Terrible

ZIPPORAH, Colorado Springs

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel and pool weren't working, elevator was broken and we had to carry our stuff up 6 flights of stairs, TV in room wasn't fully working, no chocolate chip cookies either day. Wouldn't recommend to anyone. Staff was nice but couldn't make up for all of the issues
Stayed 1 night in Jan 2024
Response from DBT Breckenridge on Jan 30, 2024
Dear Zipporah thank you for taking the time to review our services and providing valuable feedback. We eagerly anticipate welcoming you back once our remodeling is complete.

10/10 Excellent

Diane

Traveled with family
Liked: Amenities
Great place to visit
Stayed 1 night in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for the 5-stars, Diane!

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for the 5-stars, Richard!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby is great. Under construction, they should give free parking while under construction.
Stayed 1 night in Jan 2024
Response from Katelyn, Reservations Manager on Mar 3, 2024
Thank you for sharing your feedback with us, Matthew. We appreciate your business and do hope you enjoyed your stay otherwise.

4/10 Poor

Ovidiu

Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from DBT Breckenridge on Jan 29, 2024
Thank you for taking the time to review our services. We sincerely apologize for your experience during your stay. We would love to redeem ourselves and invite you back to the property once we are fully remodeled.

2/10 Terrible

Humberto

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst property ownership
Stayed 4 nights in Jan 2024
Response from DBT Breckenridge on Jan 29, 2024
Thank you for taking the time to review our services. We sincerely apologize for your experience during your stay. We would love to redeem ourselves and invite you back to the property once we are fully remodeled.