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Reviews of Hampton Inn Brockport, NY

2.5 out of 5
Hampton Inn Brockport, NY
4873 Lake Rd S, Brockport, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 671 out of 997 reviews" "
Rating 8 - Good. 252 out of 997 reviews" "
Rating 6 - Okay. 45 out of 997 reviews" "
Rating 4 - Poor. 10 out of 997 reviews" "
Rating 2 - Terrible. 19 out of 997 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay. Hotel looked like it was full but it was very quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Apr 2024

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Xiaofeng

Traveled with family and small children
Liked: Amenities
Nice staffs, delicious breakfast, very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was awesome. Very friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Beds were comfortable. Breakfast was typical for a hotel. Overall I recommend the hotel.
Stayed 1 night in Mar 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and staff.
Stayed 5 nights in Mar 2024
Response from Amber on Mar 18, 2024
We are happy you enjoyed your stay! Thank you for choosing the Hampton Inn!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Amber on Mar 18, 2024
We are happy you enjoyed your stay! We hope to see you again soon. Thank you for choosing the Hampton Inn!

10/10 Excellent

Said

Liked: Staff & service, property conditions & facilities
Excellent people! Good service
Stayed 6 nights in Feb 2024
Response from Amber Moll on Mar 8, 2024
Thank you for staying with us at the Brockport Hampton Inn. We hope you enjoyed your stay!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Like taking the grand kids for spring break to use pool/hot tub/ breakfast. It's fun and the kids really enjoy it. It's a nice place to do it. Only thing I didn't like. Electronic key cards stop being usable at a certain time, probably noon, check-out time. I went back to double check room, make sure we didn't leave anything. Couldn't get in. Might want to add 15 mins to card just for those types of instances where you're not out at exactly 12:00.
Stayed 1 night in Feb 2024
Response from Amber Moll on Mar 8, 2024
Thank you for staying with us at the Brockport Hampton Inn. We hope you enjoyed your stay! We are sorry about the inconvenience of the room keys! We hope to see you again soon!

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amber Moll on Feb 22, 2024
Thank you for choosing the Brockport Hampton Inn. We hope to see you again soon!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amber Moll on Feb 20, 2024
Thank you for choosing to stay at the Brockport Hampton Inn. We hope to see you again soon!

8/10 Good

Deni

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Amber Moll on Feb 20, 2024
Thank you for choosing to stay at the Brockport Hampton Inn. We hope to see you again soon!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room and property were clean.
Stayed 1 night in Feb 2024
Response from Amber Moll on Feb 20, 2024
Thank you for choosing to stay at the Brockport Hampton Inn. We hope to see you again soon!

10/10 Excellent

Frantz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amber Moll on Feb 20, 2024
Thank you for choosing to stay at the Brockport Hampton Inn. We hope to see you again soon!

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely would recommend.
Hotel and rooms were clean, staff were friendly, breakfast was great! Great location.
Stayed 1 night in Feb 2024
Response from Amber on Feb 6, 2024
We are happy you enjoyed your stay! We hope to see you again!Thank you for choosing the Brockport Hampton Inn!

8/10 Good

Michelle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Laundry/room service put a dirty blanket on the bed - notified front desk and it was changed.
Stayed 2 nights in Jan 2024
Response from Amber on Feb 6, 2024
We deeply apologize for the mistake that was made. We hope to see you again in the future!

6/10 Okay

Claritza

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amber on Feb 6, 2024
We are happy you enjoyed your stay! We hope to see you again!Thank you for choosing the Brockport Hampton Inn!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amber on Feb 6, 2024
We are happy you enjoyed your stay! We hope to see you again!Thank you for choosing the Brockport Hampton Inn!

8/10 Good

Kevin

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Review
The facility was great, and the fitness room was amazing. My only issue was with the cleanliness of the toilet. There was dried urine all over the seat
Stayed 1 night in Jan 2024
Response from Amber on Feb 6, 2024
We deeply apologize for the cleanliness of your toilet! We hope to see you again in the future!

10/10 Excellent

Dan

Stayed 2 nights in Jan 2024
Response from Amber on Feb 6, 2024
We are happy you enjoyed your stay! We hope to see you again!Thank you for choosing the Brockport Hampton Inn!

10/10 Excellent

Sheel

Traveled with family
Liked: Amenities
Everyone is very pleasant
Stayed 1 night in Jan 2024
Response from Amber on Feb 6, 2024
We are happy you enjoyed your stay! We hope to see you again!Thank you for choosing the Brockport Hampton Inn!

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a plus, very good. Soft pillows, could use a bit softer mattress. Otherwise all was good. Staff was friendly, helpful, and polite.
Stayed 1 night in Dec 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Cathy, Thank you for staying here with us at the Hampton Inn Brockport. I am happy you enjoyed your stay. I am sorry to hear that the mattress was not comfortable for you. I will look into this.

10/10 Excellent

Lee

When we are in the area visiting family this is where we stay
Stayed 3 nights in Dec 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Lee, Thank you for choosing the Hampton Inn Brockport when visiting your family.

8/10 Good

Earl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Earl, Thank you for staying with us here at the Hampton Inn Brockport.

10/10 Excellent

Sandy

Stayed 6 nights in Dec 2023
Response from Amber on Feb 6, 2024
We are happy you enjoyed your stay! We hope to see you again!Thank you for choosing the Brockport Hampton Inn!

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short trip to visit daughter at college
Stayed 2 nights in Dec 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Sandy, Brockport is such a great school! I am happy that you chose the Brockport Hampton Inn for your stay, while you visit your daughter.

10/10 Excellent

Edward

Traveled with family
Liked: Amenities
Great stay at Hampton inn Brockport
Stayed 2 nights in Dec 2023

10/10 Excellent

Diana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming , clean hotel! Great staff! Will stay again.
Stayed 1 night in Dec 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Diana, I am so happy you enjoyed your stay. Thank you for your kind words.

10/10 Excellent

Krystie

Stayed 1 night in Dec 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Krystie, Thank you for choosing the Hampton Inn Brockport during your recent stay. I hope you enjoyed your stay..

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Linda,Thank you for choosing the Hampton Inn Brockport for your recent stay.

10/10 Excellent

Mary-Jo

Traveled with family
Easy stay. Convenient, clean, nice staff, good breakfast.
Stayed 2 nights in Nov 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Mary-JoThank you for your kind words. I am happy that you enjoyed your stay.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel. Staff was very friendly
Stayed 1 night in Nov 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Brian,I am happy to hear that enjoyed your stay. We have such a great staff here. I will pass the complement to the staff,

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great travel experience. Second time we've used this hotel for an anual event nearby. See no reason not to continue to use it in the future.
Stayed 1 night in Nov 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Rex, I am pleased to know that you meet your expectations. Making sure that our guest are happy is what we strive for. I look forward to your next visit.

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Bryan,

8/10 Good

Laura

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hampton Inn because of the proximity to SUNY Brockport. The property was clean and the rooms comfortable. The breakfast was good with choices everyone will like. I liked the large bathroom shampoo and such rather than the little mini bottles. I would definitely return.
Stayed 1 night in Nov 2023
Response from kim Piddington on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kim Piddington on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey.

10/10 Excellent

Kathryn

Traveled with family
Very nice
Stayed 1 night in Nov 2023
Response from Kim P on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and very quiet
Stayed 1 night in Oct 2023
Response from Kim Piddington on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey.

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kim P on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey

2/10 Terrible

Christopher

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from kim piddington on Oct 29, 2023
Dear Mr. Watkins I am very sorry to hear about your less then perfect experience. Per our conversation I was able to refund you, one night stay. I do hope you will give us another opportunity to give you the best stay possible.

10/10 Excellent

Suann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
went with my husband on a fishing trip . Hotel was clean good breakfast easy parking. Waking distance to a Mexican restaurant and Grocery store.
Stayed 3 nights in Oct 2023
Response from Kimberly Piddington on Oct 31, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey and if I can be of assistance, please don’t hesitate to contact me directly at 585-391-6747. Sincerely, Kimberly Piddington General Manager Hampton Inn Brockport hamptonbrockport@indushg.com 585-391-6747

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from Kimberly Piddington, General Manager on Dec 30, 2023
Thomas,Thank you for staying with at the Hampton Inn Brockport.

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel friendly staff..good breakfast buffet Lots of power outlets in the room Shower head was too high up and water pressure in shower was poor
Stayed 1 night in Oct 2023
Response from Kim P on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey

10/10 Excellent

paul

Stayed 1 night in Oct 2023
Response from Kim P on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our surveyq

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED this property
This place was perfect. From staffing, to cleanliness, to amenities...I will defiantly go back!!!
Stayed 1 night in Oct 2023
Response from Kim P on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey

10/10 Excellent

Corin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kim P on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey

8/10 Good

Carey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kim P on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kim P on Nov 13, 2023
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Our goal is to ensure that every guest has a relaxing and memorable stay. I am happy to hear that we have succeeded in that mission. Please know that your feedback is extremely valuable to us. We will utilize your response by continuing to focus on making each and every guest experience the best that it can be. We were delighted and honored to have you as our special guest and hope to be of service to you again in the future. Again, thank you for completing our survey