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Reviews of HiWay Inn Express of Broken Bow

2.5 out of 5
HiWay Inn Express of Broken Bow
1699 South Park Drive, Broken Bow, OK

Reviews

7.2

Good

Rating 10 - Excellent. 60 out of 274 reviews" "
Rating 8 - Good. 103 out of 274 reviews" "
Rating 6 - Okay. 55 out of 274 reviews" "
Rating 4 - Poor. 29 out of 274 reviews" "
Rating 2 - Terrible. 27 out of 274 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Cresencio

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very conveniently located in bewtween 2 casinos
Stayed 1 night in Apr 2024

6/10 Okay

Courtney

Traveled with family
It was ok for last minute booking but sheets were stained and it stinked
Stayed 1 night in Apr 2024

10/10 Excellent

Ambrocio

Traveled with partner
Liked: Property conditions & facilities
Will stay there again.
Stayed 1 night in Apr 2024

2/10 Terrible

Roy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was infested with bed bugs did not stay their
Stayed 2 nights in Mar 2024

2/10 Terrible

Jamie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the grossest place i have ever stayed. It is not clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Rooms are newly renovated and are very nice.
Stayed 1 night in Feb 2024

8/10 Good

Chuck

Stayed 1 night in Jan 2024

2/10 Terrible

Rhonda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was told at check in that since they were "dead" that everyone had to be checked in on the first floor. We were right next door to an athletic team of some type that kept us up all night. There was a homeless person hanging out in back of our room window. Was pretty scary. Sheets were so thin that we could see through them. The comforter smelled as if it has not been washed in months. Breakfast doors were closed before breakfast time ended. Ran out of hot water after only one shower. Received calls from front desk BEFORE check out and maids attempted to walk in our door without knocking first - again BEFORE check out time. Luckily I had the top lock on. Will NOT stay here ever again.
Stayed 1 night in Dec 2023

10/10 Excellent

Molly

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Staff were great with our last minute booking. Room and hotel were great overall. My only complaint would be the very busy road it’s on doesn’t have lights or has very limited lighting - it made for some unsafe and/or questionable driving to get to the place at night. (However the hotel itself was well lit and far enough away from the road to be safe/avoid noise.)
Stayed 2 nights in Dec 2023

2/10 Terrible

michael

Disliked: Cleanliness
Loud.
Stayed 1 night in Nov 2023

10/10 Excellent

Terry, Carrollton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms with helpful staff and a good breakfast. The only thing this is missing is a snack vending machine.
Stayed 1 night in Nov 2023

8/10 Good

Liz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Jack

Stayed 1 night in Nov 2023

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Anniversary Kick off
My stay with my Husband was amazing, we started off here to celebrate our Anniversary. The Hotels location in front of the Casino was so convenient and perfect. The Staff was nice at checking in, The Rooms were clean, The Continental Breakfast and coffee were good. Our overall stay was good.
Stayed 1 night in Oct 2023

2/10 Terrible

Robert

Liked: Room comfort
Disliked: Cleanliness
Thumbs down
So called breakfast was a donut. Place reeked of curry. Room smelled awful. Hallway smelled like raw sewer. Would not reccomend this place.
Stayed 1 night in Oct 2023

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gayle

Stayed 2 nights in Oct 2023

8/10 Good

Brett

Business traveler
Liked: Cleanliness, staff & service
They could really amp up their breakfast. Quite disappointing.
Stayed 1 night in Oct 2023

6/10 Okay

Amy

Room wasn’t very clean a lot of dead bugs and smells musty
Stayed 1 night in Sep 2023

10/10 Excellent

Velma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, good location. clean and quiet.
Stayed 3 nights in Aug 2023

10/10 Excellent

joyce

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Celeste

Traveled with partner
Liked: Amenities
Very quiet atmosphere!
Stayed 2 nights in Aug 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Luke

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Super rude and demanding wouldn’t not recommend at all
Stayed 2 nights in Jul 2023

8/10 Good

Robert

Stayed 2 nights in Jul 2023

2/10 Terrible

Ricardo

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty place
Stayed 1 night in Jul 2023

2/10 Terrible

Ricardo

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells really bad the ac make a noise.
Stayed 1 night in Jul 2023

8/10 Good

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk clerk was very friendly and helpful. The hallway smelled soured and the elevator was not, but everything else was nice.
Stayed 1 night in Jul 2023

4/10 Poor

Steve

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facility was clean and reasonably priced but the bed was hard as a rock and when I requested extra pillows, I was told that he didn’t think they had any extras…… I will not go back again….
Stayed 1 night in Jul 2023

6/10 Okay

Sherry

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room smelled really bad. Husband and I woke up with headache. Was expecting a better room for the price point.
Stayed 1 night in Jul 2023

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff. The receptionist was great. The lobby was clean, and it was a convenient location for us. Loved the room minus the hide-a-bed being a flimsy dirty unmade mattress (no options for sheets in the room). The sofa was stained and unable to sleep comfortably on it knowing it was uncleaned. When we first arrived to the room, everything was unplugged including the tv dish box, and had to have someone come up and fix that issue. My two main reasons for booking at this location was for pets (a miscommunication from Expedia and the hotel so my information for my service animal was not saved and therefore I had to pay out of pocket to have my service dog, 50$ additional dollars). And the second reason, breakfast included. I was disappointed in the lack of options and the amount of equipment that was out of order (on one of the busiest holidays for traveling...). There was very little options for gluten free (banana or apples, super original and lame). Drink machine out of order both days and last days the ONLY breakfast my kids liked (pancakes) that machine was also out of order with no substates. It was disheartening that I paid 500$ for two nights and I couldn't get some scrambled eggs and oj. My suggestion, plan better and have a backup in place if you are aware your equiptment breaks that often.
Stayed 2 nights in May 2023

8/10 Good

Elizabeth

Liked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Sandra

Traveled with family
I love that the hotel is pet-friendly and the staff are very friendly
Stayed 3 nights in May 2023

10/10 Excellent

cheryl

Stayed 1 night in May 2023

6/10 Okay

Marty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room wasn't cleaned as good as a normal hotel room. There was big balls of dirt either fron someones boots or something. The bed was super hard The toilet wouldn't flush good which eventually ended up stopped up by morning. For the price we couldve gotten a much betyer suite to stay in,or a cabin.
Stayed 1 night in May 2023

6/10 Okay

Brandon

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty for sure but the people that work there are nice.
Stayed 1 night in May 2023

8/10 Good

Kurt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Jeffery

Business traveler
Disliked: Cleanliness, staff & service
Checked in @ 3:30. Room wasn’t ready till almost 7pm. And one of the pillows had lipstick on it
Stayed 1 night in Mar 2023

4/10 Poor

Brian

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Plumbing in my room, the sink back-up regularly. The lobby was dirty, the halls were dirty, the room was dark.
Stayed 5 nights in Feb 2023

8/10 Good

Karen

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Trip to Broken Bow
Stayed 1 night in Feb 2023

8/10 Good

Will

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, nice place for a one-night business stay. I picked this property because it was pet friendly but there was a $25 pet fee. Expedia needs to figure out a way to disclose this. I've been surprised by it on several different stays and it's frustrating. I can assure anyone that asks, my 10lb dog is much better behaved and makes much less of a mess than most toddlers! The bed was comfortable with the exception of the pillows were small and hard. The room was clean, and the water pressure was good. The in room, coffee supplies were so old that the powdered creamer had turned to a plastic consistency which is disappointing.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 2 night stay very much. The room was nice, the breakfast was good and the staff was so friendly and provided directions and information when we inquired. Would definitely stay here again.

4/10 Poor

Stephen

Stayed 1 night in Dec 2022

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the funeral home.
Stayed 2 nights in Nov 2022

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Melissa

Traveled with partner, Traveled with pets
I made the reservation through Expedia and when I booked it I did put in the fact that I was bringing a pet with me. After check-in, my husband and I were walking in the front door and the front desk clerk immediately said there was a $25.00 fee for a pet. I paid but I thought the rate included the pet fee. She was nice about it, but I think that could be better specified on the rate when a room is booked. The room and bathroom were clean and well-stocked with towels and tissue paper, however the bed was hard as a rock. I had a rough time sleeping.

8/10 Good

Reed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and convenient to most everything around. Nice clean room too
Stayed 1 night in Oct 2022

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed! Entering the lobby, it was very clean, the staff was nice, & professional. My room was quite, clean, and comfy.
Stayed 1 night in Oct 2022