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Reviews of Sheraton Bucharest Hotel

5 out of 5
Sheraton Bucharest Hotel
5-7 Calea Dorobantilor, District 1, Bucharest

Reviews

8.6

Excellent

Rating 10 - Excellent. 109 out of 202 reviews" "
Rating 8 - Good. 59 out of 202 reviews" "
Rating 6 - Okay. 16 out of 202 reviews" "
Rating 4 - Poor. 10 out of 202 reviews" "
Rating 2 - Terrible. 8 out of 202 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

FADI

Perfect
Stayed 5 nights in Feb 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept hotel and friendly staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for Christmas and the Christmas brunch was fantastic! Staff are attentive, friendly and welcoming. The facilities in the hotel are great with comfortable beds. Reception are always willing to help and organise transport and tours for you. I highly recommend breakfast as there was so much variety from omelettes, crepes and cereal to continental. Location is good just 10 mins drive from the centre and 3 mins walk to the metro. There are many areas around to Lounge and chill inside the hotel. I would definitely stay here again!
Stayed 4 nights in Dec 2023

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, room comfort
Poor service
Very bad and staff were very rude. On arrival staff attempted to give us two single beds instead of the king we booked
Stayed 2 nights in Nov 2023
Response from Silvia Balan on Dec 8, 2023
Dear Alex,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with the team, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure a better future experience. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Balan SilviaPR & Marketing ManagerSheraton Bucharest Hotel

6/10 Okay

Ofra

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I wouldn't say it's a 5 star hotel but it was nice. I think the room was very nice, very clean, nice view. the Staff at the dining room and at the Casino were great. The location is very nice. HOWEVER The staff at the front desk... I would give them 2 out of 5 and that's because I am nice.. So many of them but it looked like they are all new at the job (besides one or two and they weren't very pleasant or helpful as well) Just few exemples - they gave different answers to our questions, arrival and departure were not lovely, we had a full day till our flight and even though the guy at the desk the night before said we could wait at the hotel and use the pool & lounge (we payed to be in a lounge floor during our stay) when we checked out the girl told us this is not possible ... That is very cheap. Not to mention I had a birthday on one of the days - the hotel refused my partner's beg to let someone with flowers or balloons to room while we're out and that's after the hotel refused to bring even a small cake or bottle of wine or something! My partner just wanted me to enter the room after a long day out to something nice on my birthday - they not only we're very cheap and not agreeing to leave something as a small gesture - they actually did not let her pay for something like that from out of the hotel! I was just shocked. Keys not working a lot of the times and you need to go to the front desk multiple times, their system was down... Not 5 star at all - but o.k hotel
Stayed 2 nights in Oct 2023
Response from Silvia Balan on Dec 8, 2023
Dear Ofra,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with the team, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure a better future experience. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Balan SilviaPR & Marketing ManagerSheraton Bucharest Hotel

4/10 Poor

Tiago

Business traveler
Liked: Room comfort
Stayed 3 nights in Oct 2023
Response from Silvia Balan on Nov 2, 2023
Dear Tiago,I recognize your time is valuable and appreciate the feedback you have provided.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Silvia BalanPR & Marketing ManagerSheraton Bucharest Hotel

2/10 Terrible

A

Stayed 1 night in Sep 2023
Response from Silvia Balan on Nov 2, 2023
Dear guest,I recognize your time is valuable and appreciate the feedback you have provided.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Silvia BalanPR & Marketing ManagerSheraton Bucharest Hotel

10/10 Excellent

Cosmin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Dale

Liked: Cleanliness, staff & service, room comfort
Nice, but a few things could be better
Located a bit north of the old town but easy to get around either by Metro or Bolt scooters and taxis. Hotel was ok, the staff were super friendly and helpful. The small pool area and gym are good although there towels left all over the floor when we used it. It did not seem 5 star and the breakfast was a bit like a service station restaurant.. lots of rude people pushing you aside and shouting at each other - maybe just the guests staying when we were there? Not a relaxing experience first thing in the morning though. Hotel was a bit dated in places. Overall value for money for what we paid though.
Stayed 3 nights in Jun 2023

8/10 Good

Tomasz

Traveled with group
Liked: Cleanliness, property conditions & facilities
Good location. More 4 than 5 star service.
Stayed 4 nights in May 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The check-in was friendly and informative from Georgiana. The room (805) was clean and included tea/coffee an ironing board and iron. It was quiet and the bed was very comfortable. There was a good choice of breakfast food and the service was quick and friendly. Overall it was a good hotel I would recommend for anyone staying in Bucharest.
View of Bucharest from room 805
Stayed 2 nights in Feb 2023
Response from Silvia Balan on Mar 15, 2023
Dear Barry,Thank you very much for your comments. It is always encouraging to hear positive feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

Jonathan

Stayed 3 nights in Feb 2023
Response from Silvia Balan on Mar 15, 2023
Dear Jonathan,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Silvia Balan on Mar 15, 2023
Dear Maeve,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

shay

Stayed 3 nights in Jan 2023
Response from Silvia Balan on Mar 15, 2023
Dear Shay,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

6/10 Okay

Verified traveler

Business traveler
Disliked: Room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Steve

Stayed 1 night in Jan 2023
Response from Silvia Balan on Mar 15, 2023
Dear Steve,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

ADINA, NEW YORK

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always. My third time in 4 months and i don’t want to book any other hotel in Bucharest. Georgiana by the desk was amazing as always . Big smile on her face, always helpful and friendly. I will be back again in 3 months.
Stayed 4 nights in Jan 2023
Response from Silvia Balan on Mar 15, 2023
Dear Adina,Thank you very much for your positive feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

8/10 Good

levi avram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Silvia Balan on Mar 15, 2023
Dear Avram,Thank you very much for your feedback. We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

ADINA, NEW YORK

Stayed 1 night in Jan 2023
Response from Silvia Balan on Dec 8, 2023
Dear Adina,Thank you very much for your feedback. We hope to welcome you again soon at Sheraton Bucharest Hotel.Sincerely,Balan SilviaPR & Marketing Manager

10/10 Excellent

ADINA, NEW YORK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as usual. I love Sheratton every time i come to Bucharest. I will be back next month. Georgiana at the front desk was amazing and always there with a smile on her face. Her brother (bell boy, sorry i forgot his name), was amazing too. Always helpful and friendly. Really amazing to be back there thanks to them.
Stayed 7 nights in Dec 2022
Response from Silvia Balan on Dec 12, 2022
Dear Adina,On behalf of the entire hotel team, I want to thank you for sharing your positive feedback about your recent stay at the Sheraton Bucharest Hotel.We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing ManagerSheraton Bucharest Hotel

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very very nice hotel
great hotel and very good location
Stayed 4 nights in Nov 2022
Response from Silvia Balan on Dec 12, 2022
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Sheraton Bucharest Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Balan SilviaPR & Marketing ManagerSheraton Bucharest Hotel

10/10 Excellent

LI, Chino Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient.
Stayed 4 nights in Oct 2022
Response from Silvia Balan on Nov 3, 2022
Dear LI,On behalf of the entire hotel team, I want to thank you for sharing your positive feedback regarding your recent stay at the Sheraton Bucharest Hotel. We hope to see you again soon.Sincerely,Silvia Balan PR & Marketing ManagerSheraton Bucharest HotelSincerely,Balan SilviaPR & Marketing ManagerSheraton Bucharest Hotel

10/10 Excellent

ADINA, NEW YORK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great service.
Stayed 5 nights in Sep 2022
Response from Silvia Balan on Oct 11, 2022
Dear Mrs. Adina,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Sheraton Bucharest Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Silvia Balan PR & Marketing Manager Sheraton Bucharest Hotel

10/10 Excellent

Ryan, Maitland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean, safe and accommodating hotel close to the center of everything. Best hotel breakfast bar in Bucharest.
Stayed 4 nights in Sep 2022
Response from Silvia Balan on Nov 3, 2022
Dear Ryan,On behalf of the entire hotel team, I want to thank you for sharing your positive feedback regarding your recent stay at the Sheraton Bucharest Hotel. We hope to see you again soon.Sincerely,Silvia Balan PR & Marketing ManagerSheraton Bucharest Hotel

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Avraham

Stayed 4 nights in Sep 2022

4/10 Poor

Paul

Stayed 2 nights in Aug 2022

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff. Good location. Great price.
Stayed 4 nights in Aug 2022

8/10 Good

Magdalena

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

8/10 Good

Tariq

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near centre
Nice hotel with a nice reception, check inn was good and quick , beds comfortable and decent mini bar . Would definitely re-book
Stayed 3 nights in Jul 2022

8/10 Good

Mirela

Stayed 4 nights in Jun 2022

8/10 Good

Ammad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 nights stay
A typical Sheraton!! Nothing different… Great location
Stayed 5 nights in May 2022

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2022

2/10 Terrible

Mordechi, Bellevue

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very let down from the Sheraton! It’s a 5 star hotel. But worth only 3 stars if that. I wouldn’t advise anyone to stay there. We had no air conditioning in our room the safe was broken and the staff didn’t even understand our frustration. I will post This on blogs possible so that people should be aware not go to this hotel.
Stayed 4 nights in Apr 2022

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service
Good Hotel
This hotel needs a bathroom update. 8f you have problem with your legs is a pain to get in the bath tub for shower.
Stayed 1 night in Apr 2022

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An easy stay
An easy stay. Bus ride from the airport. 20 minute interesting walk to the old town. Bars, restaurants in the hotel and local neighbourhood.
Stayed 3 nights in Nov 2021
Response from Daniel on Nov 24, 2021
Dear Nicola, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Sheraton Bucharest Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Daniel Ben-Yehuda, General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 days at Sheraton
We booked for 3 nights stay. Hotel is nice and clean. The front desk was efficient. Room was on the higher floors and had coffee machine and refrigerator. Around Sheraton there are a number of places where one can buy something to eat. We didn't have time to try in house dining. There is a metro stop round the corner so that helps a lot. Main station is also a metro ride away Buffet breakfast was good with a variety of items. Pool facilities looked really nice but we didn't have time to use. COVID regulations are followed and we felt safe all the time. Recommended.
Night view from room
Stayed 3 nights in Nov 2021
Response from Daniel on Nov 24, 2021
Dear David, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Sheraton Bucharest Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Daniel Ben-Yehuda, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big hotel
Great hotel in the middle of bucharest. Close to city center old city with parties Benihana in the hotel live cooking 5 star services Great voew at higher floors
Stayed 2 nights in Aug 2021
Response from Daniel on Aug 24, 2021
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Bucharest Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Daniel Ben-Yehuda, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Daniel on Aug 24, 2021
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Bucharest Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Daniel Ben-Yehuda, General Manager

2/10 Terrible

Roze

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with amazing views.
Convenient hotel, close to Metro station and many bars and restaurants within 5 minute walk. Easy to find as it is so tall, with amazing views. Rooms are comfortable with many accessories. Hotel is clean and service from reception staff was quick and polite.
Stayed 2 nights in Jul 2021
Response from Daniel on Aug 24, 2021
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Bucharest Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Daniel Ben-Yehuda, General Manager

8/10 Good

AVRAHAM

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Daniel on Aug 24, 2021
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Bucharest Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Daniel Ben-Yehuda, General Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous, helpful staff; clean rooms; great food.
Stayed 2 nights in Dec 2020

10/10 Excellent

ross

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
8 minute walk to the subway. Generous breakfast buffet. Comfortable and spacious rooms.
Stayed 4 nights in Dec 2019
Response from Daniel on Jan 8, 2020
Dear Guest, Thank you for staying at the Sheraton Bucharest Hotel and for your feedback. We are looking forward to welcome you again in the future. Our best regards, Daniel Ben-Yehuda, General Manager

10/10 Excellent

Sivan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Daniel on Jan 8, 2020
Dear Guest, Thank you review. We are looking forward to welcome you again in the future. Our best regards, Daniel Ben-Yehuda, General Manager

10/10 Excellent

Nir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Daniel on Jan 8, 2020
Dear Guest, Thank you for staying at the Sheraton Bucharest Hotel and for your review. We are looking forward to welcome you again in the future. Our best regards, Daniel Ben-Yehuda, General Manager

10/10 Excellent

María I.

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was good but the restaurant Benihana was another story... The chef put on a decent show, and the food was above average. The issue with this place is there is a banquet hall in the same area that is open, so if there is a "private" event going on at the same time you are exposed to whatever loud and obnoxious music they happen to be playing to the point you can barely hear the person beside you. When paying 200lei a meal in Romania (about 3x or more the norm) I expect a good atmosphere not to hear Romanian music like I'm in the village. My wife who is Romanian brought up the issue with the music both to the chef and the server. They said nothing we can do. I believe the issue is here that the Sheraton (whoever runs it in Bucharest) only cares about profits and not the actual enjoyment of their guests. It is a shame as I am in Bucharest once a month and will look elsewhere to stay and eat. I will note on our first visit some months back there was no "private" event and we both enjoyed our evening.
Stayed 1 night in Nov 2019