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Reviews of Holiday Inn Budd Lake - Rockaway Area, an IHG Hotel

3 out of 5
Holiday Inn Budd Lake - Rockaway Area, an IHG Hotel
1000 International Drive, Budd Lake, NJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 174 out of 456 reviews" "
Rating 8 - Good. 148 out of 456 reviews" "
Rating 6 - Okay. 83 out of 456 reviews" "
Rating 4 - Poor. 34 out of 456 reviews" "
Rating 2 - Terrible. 17 out of 456 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

jeffrey

Never stayed in a room where the shower had no door just a sheet… like a third world hotel. Ordered a drink at the bar , had it thrown at me , no lime , no coaster. Suggest you close up and move on
Stayed 1 night in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Valarie, Birmingham

Stayed 2 nights in Apr 2024

4/10 Poor

Anesti, Stoney Creek

Business traveler
Disliked: Amenities
It was...okay. Not thrilled
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and well maintained. My sisters and I enjoyed the pool, and the wonderful buffet breakfast, on our getaway. We will be coming back.
Stayed 1 night in Apr 2024

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quaint,private courtyard off the restaurant. Food was delicious and plentiful. Staff very helpful and friendly. There was even a huge lot of free parking. We will be back!!
Stayed 1 night in Mar 2024

10/10 Excellent

Jeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel! It has a lot to offer - all you can eat breakfast for a reasonable price, nice bar area, indoor pool, and gym. The room was clean and comfortable. I would definitely stay there again!
Stayed 3 nights in Feb 2024
Response from FOM on Feb 22, 2024
Dear Jeri,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Patricia

Business traveler, Traveled with family
Housekeeping was lacking. Evening desk clerk was awesome.
Stayed 5 nights in Feb 2024
Response from FOM on Feb 22, 2024
Dear Patricia,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Evangeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a1
Stayed 2 nights in Feb 2024
Response from FOM on Feb 29, 2024
Dear Evangeline,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, off the beaten path. Quiet. Clean. Staffing was friendly.
Stayed 3 nights in Feb 2024
Response from FOM on Feb 16, 2024
Dear Janet,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, simple room with just the essentials, pool and gym nice, breakfast was great.
Stayed 1 night in Feb 2024
Response from FOM on Feb 7, 2024
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from FOM on Feb 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Manny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, friendly staff and extremely clean facility. Would ABSOLUTELY stay here again
Stayed 3 nights in Jan 2024
Response from FOM on Jan 25, 2024
Dear Manny,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on Jan 18, 2024
Dear Joyce,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean accommodations, friendly staff, excellent breakfast buffet.
Stayed 1 night in Jan 2024
Response from FOM on Jan 14, 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked 3 rooms for a family wedding. Hotel staff was excellent. Rooms were very clean. Nice lobby bar and the breakfast buffet was terrific.
Stayed 1 night in Jan 2024
Response from FOM on Jan 9, 2024
Dear Marc,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean and staff was nice
Stayed 2 nights in Dec 2023
Response from FOM on Jan 3, 2024
Dear Tim,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from FOM on Jan 3, 2024
Dear Jeffrey,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Giuseppe

Stayed 3 nights in Dec 2023
Response from FOM on Jan 3, 2024
Dear Giuseppe,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Giuseppe

Stayed 2 nights in Dec 2023
Response from FOM on Feb 2, 2024
Dear Giuseppe,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Angelique

Traveled with family
Liked: Staff & service, room comfort
Great stay!!
Stayed 1 night in Dec 2023
Response from FOM on Jan 3, 2024
Dear Angelique,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness, efficiency, dining experience, X, excellent and service
Stayed 2 nights in Dec 2023
Response from FOM on Jan 3, 2024
Dear Joe,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on Jan 3, 2024
Dear Carol,Thank you for taking the time to tell us about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Dec 2023

2/10 Terrible

Christopher

Stayed 2 nights in Dec 2023
Response from FOM on Dec 16, 2023
Dear Christopher,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. We arrived late and was hungry, kitchen was closed. Wish desk person would have told me that there was microwaveable Mac and cheese by the soda case. It was not in an easy to see area. The shower was luke warm, would have loved being able to make it warmer. Staff was very pleasant and the morning breakfast was really good. Waitstaff for breakfast was very attentive.
Stayed 1 night in Dec 2023
Response from FOM on Dec 16, 2023
Dear Paula,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUDD LAKE - ROCKAWAY AREA.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I am glad to hear you have enjoyed our hot breakfast in the morning as well your experience with our staff.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop over on way to New York
Stayed 1 night in Dec 2023
Response from FOM on Dec 16, 2023
Dear Dennis,I am happy to hear you were able to enjoy our hotel property even if it was quick! We hope to see you again in the future.

6/10 Okay

Frank

Traveled with family
Liked: Cleanliness
We rented the room so we could get changed for a weeding we were attending in the area. I didn't expect a high end luxury suite so the room itself was clean and functional. The front desk checked us in quickly enough but when we got to the room on the 3rd floor the key cards did not work. Went back to the front desk where they rekeyed the cards, then went back to the room only to find they still did not work. Asked a nice maid to open the door after explaining our problem and she let us in. Called the front desk from the room and asked them to bring us a set of keys that would work. They brought up a new set of keys and those didnt work. He went back to the front desk and the fourth time was the charm. It took nearly 1/2hour to get this resolved. Altogether we were at the hotel for 3 hours and checked out to attend the wedding. Never intended to stay the night so after the wedding we drove the 2 hours home to southern Jersey.
Stayed 1 night in Nov 2023

6/10 Okay

don

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For am older person the parking spaces for handicapped were behind a berm so we had to walk all the way around to teach te only entrance. Elvators are a long way from the entrance. Advertising should state the motel is not handicapped friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Bhupinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dowell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was perfect
Stayed 1 night in Nov 2023

10/10 Excellent

Carina

Traveled with family
Liked: Staff & service
Friendly front desk people.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Holiday Inn Budd Lake several times - I love the fact there is a restaurant/bar on property. Staff is always friendly.
Stayed 6 nights in Oct 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Kelly

Traveled with family
Disliked: Staff & service
We stayed two nights. We were kept awake until 2am both nights. Our room was near the elevator and from 11pm-2am there was near constant loud noise from large parties congregating by the elevators. I made a couple complaints and the hotel staff did little to assist. They made excuses for the noisy guests and said they couldn’t do anything about it.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and the breakfast is better than other hotels in the area.
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Shamekya, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Angelique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first walked into the room, you could smell the freshness… the beds looked inviting. Bathroom was very clean. The housekeepers were very nice. I told them that I will definitely be back.
Stayed 1 night in Jul 2023

10/10 Excellent

Jaleene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check-in was quick and easy. My room was clean and the bed was comfortable. The bathroom had plenty of towels. I don’t have any complaints about my stay and would stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Anthony

Stayed 1 night in Jun 2023

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room and the lobby was inviting. I liked the decor.
Stayed 1 night in May 2023

6/10 Okay

Scott

Stayed 1 night in May 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Felix

Stayed 1 night in May 2023

8/10 Good

Jennifer

Stayed 1 night in May 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like Holiday Inn Express better.
Stayed 2 nights in Apr 2023