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Reviews of Palo Santo Hotel

4 out of 5
Palo Santo Hotel
Bonpland 2275, Buenos Aires, Capital Federal

Reviews

9.6

Exceptional

Rating 10 - Excellent. 510 out of 662 reviews" "
Rating 8 - Good. 131 out of 662 reviews" "
Rating 6 - Okay. 14 out of 662 reviews" "
Rating 4 - Poor. 4 out of 662 reviews" "
Rating 2 - Terrible. 3 out of 662 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palo Santo is everything a boutique hotel should be and after years of being disappointed by boutique hotels and going back to big names, I’m so glad I tried Palo Santo. I even extended my stay because I enjoyed myself so much. A few things to note: the hotel is very clean and the housekeeping staff really pays attention to details. I am paranoid about bugs of any kind and check mattress seams etc and Palo Santo was impeccable! I even checked under the bed (like I said, I have very high standards) and it was spotless. Cannot say enough good things about this. The rooms are big and the balcony is great. I got a deluxe room and got room 43 which faced the courtyard (rooms ending in 4 and 3 seems to face the courtyard) so it was very quiet. I can’t speak to the street facing rooms but considering it’s a small street, I suspect the noise level should be fine. Breakfast was good. Selection is small but it’s a boutique hotel so that’s to be expected. Omelette was great, fruits were delicious and the service was great. Reception staff went above and beyond. You can text them with questions, they will give you personalized suggestions and when you go in and out of the hotel you get greeted by name. It is everything a boutique hotel should be. Location is good! It’s a bit outside of the general hubbub of Palermo SoHo since the hotel is in Palermo Hollywood but still good. I did a lot of research when looking for my hotel and I’m so glad I went to Palo Santo.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 25, 2024
Thank you so much for taking the time to share your experience at Palo Santo! We are thrilled to hear that you enjoyed your stay with us and that we were able to exceed your expectations.It brings us immense joy to know that you found our hotel to embody everything that a boutique hotel should be. Ensuring cleanliness and attention to detail are among our top priorities, and we're delighted that you noticed and appreciated the efforts of our housekeeping staff. Your peace of mind during your stay is incredibly important to us, and we're glad to hear that our meticulous cleanliness met your standards

10/10 Excellent

Stewart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, breakfast, design, excellent value for money.
Stayed 3 nights in Apr 2024
Response from Front Desk Team on Apr 16, 2024
Thank you for your feedback !!

10/10 Excellent

Verena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing!
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 16, 2024
thank you so much !!

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean & quiet, eco-conscious, and the staff wonderful especially Adrian & Serena at the front desk, and Claudio at the restaurant.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 11, 2024
Thank you so much for taking the time !! warm regards

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were wonderful! Breakfast was very good. Having a hotel room with a balcony was very nice!
Stayed 3 nights in Apr 2024
Response from Front Desk Team on Apr 9, 2024
thank you so much Michael !! :)

10/10 Excellent

Fabian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and safe location. Room was big!
Stayed 1 night in Mar 2024
Response from Front Desk Team on Apr 9, 2024
thank you !!!

10/10 Excellent

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice and quaint boutique style hotel. I loved the dining room, courtyard, and private areas in a small setting. Rooms are large and very clean. Good selection of breakfast offering. Staff is very helpful, friendly and accommodating. I enjoyed my stay here and would choose a boutique hotel on my next visit to BA.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Apr 4, 2024
Thank you so much Ricky :)

10/10 Excellent

Mark

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are AMAZING!!! The rooms are immaculate and very well appointed. The breakfast was very good. The staff was so helpfjl and professional. T hey helped us navigate through the city with everything ee wanted to do.
Stayed 5 nights in Mar 2024
Response from Front Desk Team on Apr 4, 2024
Thank you so much Mark !!! hope to see you all again soon !! it was a placer to have you at Palo Santo Hotel

10/10 Excellent

Tiffany, Hawaiian Gardens

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option for sustainable, eco-friendly hoteling in a prime location in Palermo with a beautiful garden oasis. The staff are friendly, the room is spacious, comfortable, and well-appointed, and the on-site amenities make it an easy choice for business or recreational travelers.
Stayed 3 nights in Mar 2024
Response from Front Desk Team on Mar 26, 2024
thank you for your feedback :)

10/10 Excellent

chad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel in walking distance to several great neighborhoods.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on Mar 13, 2024
Thank you !! :)

10/10 Excellent

EUN KYUNG CINDY, Ridgewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent!
Stayed 5 nights in Mar 2024
Response from Front Desk Team on Mar 12, 2024
Thank you so much for writing this feedback :)

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quiet lush green back garden at the hotel… a welcome oasis in the bustling city and a perfect place for breakfast! The front desk staff and restaurant servers were very welcoming and helpful. The local neighborhood is full of great places to eat.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 12, 2024
Thank you so much, Jeffrey!

8/10 Good

Kevin, Upminster

Traveled with partner
Liked: Cleanliness, staff & service
It was disappointing to arrive late at night with lots of bags and for the staff behind the desk (4 metres away) to watch us struggle to open the doors - and not to assist. The suite was fine - but to charge for every single nespresso coffee is crazy when you're paying $400 a night for the room. The bed was comfortable BUT very noisy when moving around - the mattress and wooden bed frame both made lots of noise with every turn.
Stayed 3 nights in Mar 2024
Response from Front Desk Team on Mar 6, 2024
Thank you for your feedback !!

10/10 Excellent

Linda

Stayed 5 nights in Feb 2024
Response from Front Desk Team on Mar 26, 2024
thank you

10/10 Excellent

Ashutosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Lovely staff. Just felt a bit overpriced for the offering
Stayed 3 nights in Feb 2024
Response from Front Desk Team on Mar 6, 2024
Thank you for your feedback !!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are exceptional. Some of the best service I’ve ever received. Adrian and Jose in particular were so friendly and helpful. We would absolutely recommend this hotel. Great location. Pool is small and lovely. Food is good. All around a great experience!
Stayed 4 nights in Feb 2024
Response from Front Desk Team on Feb 26, 2024
Thank you so much !! :)

10/10 Excellent

Evila

I like the room was big nice and clean
Stayed 5 nights in Feb 2024
Response from Front Desk Team on Feb 15, 2024
Thank you Evila :)

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service
The design and architeture of this hotel are second to none, the location is perfect, close to all the amenities and restaurants, but the better of all is the service provided by the staff, very helpful and attentive to our needs, not to mention only one but Adrian provide with excellent advise and went the extra mile to get us reservations and transportation, when we comeback to Buenos Aires for sure e are staying there again!
Stayed 7 nights in Feb 2024
Response from Front Desk on Feb 13, 2024
Thank you so much for your feedback, Miguel!

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, really unique. Room was lovely and so were the amenities. What set the hotel apart though was the helpfulness of the staff, really informed, great literature and could not have done enough for us. Thoroughly enjoyed and would recommend as a great spot to stay in Buenos Aires.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 13, 2024
Thank you so much Sarah!

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 7, 2024
Thank you !!!

8/10 Good

Albert, san francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Nice people In a great area No mirrors in the room beside a small on in the bathroom.
Stayed 2 nights in Feb 2024
Response from Front Desk Office on Feb 7, 2024
Thank you !!

10/10 Excellent

Nida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived here in the late evening on our first night in Buenos Aires. Front desk staff were wonderful, and checked us in quickly. We were given 1 of the 2 rooms on the top floor (by the pool), which was perfect as we had a wonderful quiet first night's sleep after many long flights. The breakfast was a bit hectic, but that was the guests and the staff were great and trying to manage everyone. The front desk staff were very helpful in organising our airport pickup, and also directing us to change our money. Wonderful staff and wonderful hotel.
Stayed 1 night in Feb 2024
Response from Front Desk Team on Mar 6, 2024
Thank you so much for taking the time and write this feedback, it means a lot to us !!

10/10 Excellent

Wilfred, Vancouver

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very helpful
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 7, 2024
Thank you so much !! :)

10/10 Excellent

Nickolas, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't imagine staying anywhere else in BA. The staff here were incredibly helpful. We'd never been to Buenos Aires before and they were able to help us with dinner reservations, neighborhood tips and even gave us a glass of amazing Argentinian Malbec. The neighborhood is walkable and safe. There's a bakery and wine shop on the corner! I can't recommend Palo Santo highly enough.
Stayed 2 nights in Jan 2024
Response from Front Desk Office on Jan 25, 2024
we are really glad to read your feedback, it means a lot , thank you so much for taking the time, and hope to see you soon again, muchas gracias !!!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Front Desk Palo Santo Hotel on Jan 16, 2024
Thank you !!

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place at a great location. Room service/keeping were amazing. I loved the pool/jacuzzi and the green/plant interior design.
Stayed 3 nights in Jan 2024
Response from Front Desk Palo Santo Hotel on Jan 16, 2024
Thank you so much !! :) hope to see you again soon !!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was fantastic, especially Camilo who arranged a two day all inclusive tour of very wonderful venues in Buenos Aires. Far, far above anything we could have expected
Stayed 2 nights in Jan 2024
Response from Front Desk Palo Santo Hotel on Jan 16, 2024
Thank you so much for taking the time to write a feedback !! :)

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE in Buenos Aires
I highly recommend staying at the Palo Santo Hotel. We were a group of 6 adults from New York visiting BA for my 40th bday over NYE. The hotel is in a great location if you want to be in a nice neighborhood with lots of restaurant options and close enough to tourist attractions but not in the middle of it all. Also, the front desk staff was super helpful and responsive via WhatsApp. Shout out to Jose, Camilo & the others. Hope to be back soon!
Stayed 6 nights in Dec 2023
Response from Front Desk Palo Santo Hotel on Jan 9, 2024
Thank you so much for taking the time to give us that feedback, we really apreaciate it :)

8/10 Good

Dianna

Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 29, 2024
thank you

10/10 Excellent

Shilpa, Portland

Stayed 3 nights in Jan 2024
Response from Front Desk Palo Santo Hotel on Jan 9, 2024
Thank you !!

10/10 Excellent

ola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels ive stayed at hands down. The staff were very attentive and almost member of staff remembers every guests' name! Adrian and Camilo were so awesomr with recommendations and help with reservations to exclusive restaurants. Highly recommended
Stayed 4 nights in Dec 2023
Response from Front Desk on Jan 4, 2024
Thank you so much !!

10/10 Excellent

darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful. View was great. Pool is not swimmable. I would stay here again.
Response from Front Desk Office on Jan 4, 2024
Thank you :)

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely property. We were greeted pleasantly BY our hosts who spoke English. We had a short night’s stay and they kindly booked us an early 4AM transport to AEP and had fresh French dip coffee and croissants waiting for us in the lobby before we left. Definitely Stay here.
Stayed 1 night in Dec 2023
Response from Front Desk Office on Jan 4, 2024
Thank you so much !!

10/10 Excellent

Meredith, Philadelphia

Stayed 2 nights in Dec 2023
Response from Front Desk Palo Santo Hotel on Jan 16, 2024
thank you !!

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first trip to Argentina, and from the moment I arrived I was made to feel very welcome. A real special thank you to the front of house Camilo and Jose, who constantly made sure I was looked after and had a plan for the day. Really great property in a cool neighbourhood. Will definitely visit again! Thank You!
Stayed 4 nights in Nov 2023
Response from Front Desk Team on Jan 4, 2024
thank you so much for your feedback, it means a lot !! warm regards from all our team :)

10/10 Excellent

Aurelio

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 4, 2024
thank you !!!

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from Front Desk on Jan 4, 2024
thank you !!!!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 4, 2024
thank you !!

10/10 Excellent

Guy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off the staff were fantastic. Adrian,Camilo and Serena learned our names and were super helpful in finding restaurants and tickets. All spoke great English, wonderful first and last impression. The facility itself was very nice with a comfortable bed and balcony overlooking a pretty garden. The location on the edge of Palermo is wonderful for access to shopping and restaurants as seemed pretty safe,
Stayed 4 nights in Dec 2023
Response from Front Desk Palo Santo Hotel on Dec 7, 2023
Thank you very much for the feedback, and the positive comments about your stay, we are happy to know that we did a good job, it is what we love to do, we hope to see you here again soon

10/10 Excellent

Julio, Hallandale Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Nov 2023
Response from Front Desk Palo Santo Hotel on Dec 7, 2023
Thank you !!

10/10 Excellent

D'Junae, Coral Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my stay at this property based on the previous reviews. And I can honestly say I was not disappointed. The property is aesthetically beautiful, the room was clean and furnished well, and the front desk staff was extremely friendly. Jose greeted me each time I entered the property BY NAME… and that small touch went a long way. They are more than helpful with any questions you may have as well. I was also grateful that on my last day (I had an extremely late flight) they allowed me to store my luggage so I could savor my last few hours in the city. The neighborhood has plenty to eat and is walkable distance to many bars and parks as well. I could rave on and on about this small, personable hotel, but just take my advice and book. Two small caveats to my stay: 1.) There was construction going on next door (weekdays between 10-2pm) so this was a slight annoyance but totally out of control of the hotel. But it did interrupt my downtime. 2.) The walls are pretty thin and the room doors close loudly. But still, I can say I was completely satisfied with my stay. I enjoyed my street side room and loved being able to look out at neighboring accommodations while listening to city life on my balcony. I hope to return!
Stayed 5 nights in Nov 2023
Response from Front Desk Palo Santo Hotel on Dec 7, 2023
Thank you very much for the feedback, it means a lot to us, and we are very happy to know that we lived up to your expectations and have exceeded them!! We hope to have you back with us in the near future.

10/10 Excellent

Katia

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Front Desk on Nov 28, 2023
Thank you so much, Katia!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and it's in a great area! The rooms are nice and overall a great stay
Stayed 2 nights in Nov 2023
Response from Front Desk Palo Santo Hotel on Nov 28, 2023
we really apreciate your feedback, thank you for taking the time !! hope to see you soon :)

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place to stay. great neighborhood, and the staff really takes care of you. can't recommend enough.
Stayed 4 nights in Nov 2023
Response from Front Desk on Nov 21, 2023
Thank you very much, Lauren!

10/10 Excellent

Lulio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service, all the staff was friendly, helpful, courteous
Stayed 5 nights in Oct 2023
Response from Front Desk Palo Santo Hotel on Nov 13, 2023
Thank you so much for the feedback, we really apreciate it !!

10/10 Excellent

Francisco

Stayed 4 nights in Nov 2023
Response from Front Desk Palo Santo Hotel on Nov 13, 2023
Muchas gracias !!

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly and helpful staff. Breakfast was excellent. Would stay again!
Stayed 4 nights in Oct 2023
Response from Front Desk Palo Santo Hotel on Nov 10, 2023
thank you for your feedback !!

8/10 Good

Rohan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, walking from Palermo Soho but at the same time far enough so you don’t feel like you’re in a touristy area. Palermo Hollywood where this place is actually very pretty and nice. If there is one area this hotel can improve, it’s the front desk. Camilo has to be the nicest and sweetest person in the hotel. The rest can and should learn from him. The lady at the front desk during the day is absolutely incompetent. I asked her a question and she was so unhelpful that a fellow guest pulled me aside and provide me with advice. The rooms are large and well appointed. Coffee in the room comes at a cost but it’s very cheap. Water needs to be refilled by the guest (filtered tap in the lobby) but that’s also ok as they’re a green hotel and I appreciate the sustainability. I’d stay here again.
Response from Palo Santo Hotel on Nov 3, 2023
Thank you for your feedback

8/10 Good

LINO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Palo Santo Hotel on Oct 30, 2023
Muchas gracias

10/10 Excellent

Willian

Stayed 5 nights in Oct 2023
Response from Front Desk Palo Santo Hotel on Oct 19, 2023
:) thank you so much !!