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Reviews of Buffalo Airport Hotel

3 out of 5
Buffalo Airport Hotel
4600 Genesee St, Buffalo, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 859 out of 1961 reviews" "
Rating 8 - Good. 579 out of 1961 reviews" "
Rating 6 - Okay. 293 out of 1961 reviews" "
Rating 4 - Poor. 108 out of 1961 reviews" "
Rating 2 - Terrible. 122 out of 1961 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Shauna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very discreet and private. The staff is very friendly and professional
Stayed 1 night in Apr 2024
Response from DC on Apr 29, 2024
We are happy that we meet all of your expectations. Buffalo Airport Hotel is always a great place to stay at. The staff is amazing they love to make guest feel very comfortable. Looking forward seeing you!

4/10 Poor

Brittany

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Carpet was filthy. No mirrors and sheets had hair on them! And ants
Stayed 1 night in Apr 2024
Response from DC on Apr 29, 2024
Thanks for bringing this to our attention. The guest safety and satisfaction is our number one priority. We will do our best to make it better for your stay. This is something very uncommon at our hotel. Will address it right away with our staff. This is something very uncommon at our hotel. Looking forward seeing you!

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Property is being upgraded in public areas. Comfortable beds.
Stayed 1 night in Apr 2024
Response from DC on Apr 29, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. We are happy you enjoyed your stay. Looking forward seeing you again!

6/10 Okay

Heidi

Liked: Staff & service
Second floor smelled of gas mixed with fabulouso. When I turned on the shower gnats / little bugs flew from the drain. The floors in the rooms could use a good vacuum. The lobby and the first floor looked nice, clean and updated. The location is convenient and relatively quiet considering right next to the airport. Staff at the front desk were SO nice!
Stayed 3 nights in Apr 2024
Response from DC on Apr 29, 2024
Thanks for sharing this with us. Your feedback is our number one priority. This is something very uncommon at our hotel. The guest safety and satisfaction is really important to us. We will address this with our housekeepers. Hope you consider giving us a second chance!

6/10 Okay

Ian

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleaners didn’t do a great job of cleaning up after previous guests. Tape still on wall from a banner or balloons, hair in tub and noticed the air vent in bathroom had years of dust or mould growing on it.
Stayed 1 night in Apr 2024
Response from DC on Apr 26, 2024
On behalf of our team, we apologize for not meeting your expectations. This is something very uncommon at our hotel. We will address this with our housekeeping staff and make it better for your next stay. Your satisfaction is really important. Looking forward seeing you!

6/10 Okay

Eric

Liked: Staff & service, amenities
The facility is getting improved, but this is a work in progress. Yet, arriving really late, it was a good spot to stay close to the airport
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DC on Apr 24, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really important to us. Looking forward seeing you!

6/10 Okay

Charlie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DC on Apr 24, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really important to us. Looking forward seeing you!

10/10 Excellent

Perla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful.
Stayed 2 nights in Apr 2024
Response from DC on Apr 22, 2024
We are happy you had such a wonderful time at the hotel. Your feedback is really appreciated. The staff is amazing they love to make guest stay very uncomfortable. Looking forward seeing you!

8/10 Good

Evan

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from DC on Apr 24, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really important to us. Looking forward seeing you!

6/10 Okay

Jon

Liked: Staff & service
Over priced for what it is. WiFI didnt work
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
On behalf of our team we apologize for not meeting your expectations. This is something very uncommon at our hotel. For your next stay let the front desk know about this they will do their best to make it better. Looking forward seeing you!

4/10 Poor

Isabella

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No parking! We will pay to stay at a hotel and had to park next door cause they didn’t have room
Stayed 2 nights in Apr 2024
Response from DC on Apr 22, 2024
Thanks for sharing this with us. This is something very uncommon at our hotel. We will do our best to make it better for you. Your feedback is really important to us. looking forward seeing you!

6/10 Okay

Kerri

Traveled with partner
The parking here is HORRIBLE! We came back to the hotel after the concert Friday night and there was not one park available! We drive around multiple times before finding one it was ridiculous. The room also smelled like someone dumped a bottle of pinesol in the room
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
On behalf of our team we apologize for not meeting your expectations. Your feedback is our number one priority. This is something very uncommon at our hotel. For your next stay we will do our best to make it better. Hope you consider giving us a second chance!

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff was very friendly
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
We are happy that you had such a great experience. Your feedback is our number one priority. The staff at Buffalo Airport Hotel is wonderful they love to make guest stay comfortable. Looking forward seeing you!

8/10 Good

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really important to us. We are happy you had such a great time. Looking forward seeing you!

10/10 Excellent

Darius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 1 night in Mar 2024
Response from DC on Apr 22, 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. The staff is amazing they love to make guest stay amazing. Looking forward seeing you!

10/10 Excellent

Kristy-Leigh, Grimsby

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were very kind and helpful. Restaurant on site was convenient and had good food. Very comfy bed and pillows which was lovely! Shuttle comes every 15 minutes and is a quick drive to the airport. Would stay again when travelling from the Buffalo airport.
Stayed 1 night in Apr 2024
Response from DC on Apr 17, 2024
We are happy you had such a great time at our hotel. The front desk staff is amazing they love to make guest stay comfortable. One of the best things Buffalo Airport has to offer is the restaurant next door 365 Sport and bar. Hope to see you back soon!

10/10 Excellent

Roxanne, Covington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff, transportation staff and restaurant staff very friendly and helpful
Stayed 1 night in Apr 2024
Response from DC on Apr 17, 2024
Buffalo Airport hotel has a great staff they love to make guest feel very welcoming and comfortable. The 365 sport and bar next door is wonderful and very convenient for those traveling. We are happy you enjoyed at of our services. Looking forward seeing you!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Can not think of anything at the moment.
Stayed 4 nights in Apr 2024
Response from DC on Apr 15, 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Your satisfaction is really important to us. Looking forward seeing you!

10/10 Excellent

LORI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was newly remodeled and very clean. The reception staff efficient and friendly. We really appreciate the shuttle service to and from the airport. The long term parking was safe and convenient. We had dinner at the on site restaurant. The wait staff was very friendly and the food was delicious. We will stay here again when we have a flight scheduled from the airport.
Stayed 1 night in Apr 2024
Response from DC on Apr 15, 2024
We are happy you had such a wonderful stay. The staff at Buffalo Airport hotel is amazing they love to make every guest feel welcoming and very comfortable. Your feedback is really appreciated. We would love to have you back again soon!

8/10 Good

Michelle

Liked: Cleanliness, staff & service
The property was large and conveniently located. You can tell that they are undergoing renovations as the hallways are very run down looking. Our room was clean and updated. The view of the courtyard area was gorgeous. A decent place to stay overall
Stayed 1 night in Apr 2024
Response from DC on Apr 15, 2024
Thanks for choosing Buffalo Airport hotel. Your feedback helps us make another guest stay better. We are happy you had such a wonderful stay. Looking forward seeing you again!

10/10 Excellent

Adele L

No hairdryer! My only complaint
Stayed 1 night in Apr 2024
Response from DC on Apr 15, 2024
Thanks for sharing this with us. We apologize for the inconvenience. This is something very uncommon usually every room has a hair dryer. Will address it right away. Hope you consider staying with us again!

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DC on Apr 15, 2024
Thanks for choosing Buffalo Airport Hotel. We apologize for not meeting your expectations. Your feedback is the most important thing to us. Looking forward seeing you!

10/10 Excellent

Arcelia, Peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. The girls at the front were very nice and helpful. Called them and they picked me up at airport within 3 minutes after I called them. The restaurant that is there has very good and fast service. Rooms were very clean and hotel was also very clean.
Stayed 1 night in Apr 2024
Response from DC on Apr 12, 2024
We are happy you had such a great time at our hotel. The staff is amazing they love to make guest feel very comfortable. The restaurant 365 sport and bar is amazing has a great selection of food and drinks. Your experience with us really important. Hope you consider coming back again soon!

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, shuttle.
Stayed 1 night in Apr 2024
Response from DC on Apr 12, 2024
Buffalo Airport Hotel is a great hotel to stay at. Is located near the airport and other great places. The shuttle service is one of the best things we have at the hotel. Looking forward seeing you!

8/10 Good

Karen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good for proximity to airport, but if wanting to go into the city or outside areas, very limited public transport.
Stayed 2 nights in Apr 2024
Response from DC on Apr 12, 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Buffalo Airport Hotel is located in a very convenient location close to the airport and other great places. Looking forward seeing you!

6/10 Okay

Kimberly

Stayed 1 night in Apr 2024
Response from DC on May 1, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really important to us. We are happy you had such a great time. Looking forward seeing you!

8/10 Good

Shauna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DC on Apr 12, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really appreciated. Looking forward seeing you!

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again ! Great staff and very nice property
Stayed 1 night in Apr 2024
Response from DC on Apr 12, 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. The staff is amazing they love to make guest stay amazing. Looking forward seeing you !

10/10 Excellent

Jazmin

Stayed 1 night in Apr 2024
Response from DC on May 1, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really important to us. We are happy you had such a great time. Looking forward seeing you!

8/10 Good

M

Traveled with group
Liked: Cleanliness, staff & service, amenities
The courtyard was lovely and the option to attend the hotel eclipse party was a surprise. We already had other plans so did not. Location was convenient but the hotel’looks run down and the aroma of cleaning fluids in the halls was unpleasant.
Stayed 4 nights in Apr 2024
Response from DC on Apr 12, 2024
We are happy you had such a wonderful time at our hotel. The courtyard is a great area to be in. Your feedback is the most important thing to us. Hope you consider staying with us again!

10/10 Excellent

Erica

Traveled with group
Liked: Amenities
Nice hotel without anything fancy but a totally fine stay that met our expectations. The building is older and shows its age in places- there were a few water stains in the bathroom and you could hear anyone that walked past but I would stay again!
Stayed 2 nights in Apr 2024
Response from DC on Apr 12, 2024
Thanks for sharing this with us. Buffalo Airport Hotel is currently having some renovations. Your feedback is really important to us. We will address any issues that you had in the room this something very uncommon. Looking forward seeing you!

8/10 Good

Dor

Stayed 1 night in Apr 2024
Response from DC on Apr 29, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really appreciated. We are happy you had such a great time at our hotel. Looking forward seeing you again!

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathtub was filthy and disgusting.
Stayed 2 nights in Apr 2024
Response from DC on Apr 12, 2024
On behalf of team, we apologize for not meeting your expectations. We will address it right away with our housekeeping staff. They always do a great job keeping everything clean for our guest. Hope you consider staying with us again!

10/10 Excellent

Imran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great service
Stayed 1 night in Apr 2024
Response from DC on Apr 12, 2024
We are happy you had such a great time at our hotel. Your feedback is really important to us. The staff is amazing they love to make guest stay amazing. Looking forward seeing you!

8/10 Good

Donna

Stayed 2 nights in Apr 2024
Response from DC on Apr 29, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really appreciated. We are happy you had such a great time at our hotel. Looking forward seeing you!

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DC on Apr 15, 2024
We apologize for not meeting your expectations. Your feedback is our number one priority. Hope you consider staying with us again!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice quick overnight stay no issues other than my 2nd key card didn't work and I got locked outside but thankfully I had my phone and called one of my roommates to let me in.
Stayed 1 night in Apr 2024
Response from DC on Apr 8, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really important to us. For your next stay you can inform the front desk about your key they will re activated for you. Sometimes if you put it close to your phone of other magnets won't work. We are happy you enjoyed your stay. Looking forward seeing you again!

6/10 Okay

Dennis

Traveled with partner
Due to the shower seemed not to work we had to put towels on the floor to soak all the water what was going by the shower curtain.
Stayed 2 nights in Apr 2024
Response from DC on Apr 8, 2024
On behalf of our team we apologize this inconvenience. This is something very uncommon at Buffalo Airport Hotel. We will inform our maintenance team about this, will address it right away. Your satisfaction is our priority. For your next stay you can always inform the front desk about any situation that is making your stay comfortable. They will solved the issue right away. Hope you consider staying with us again!

4/10 Poor

Carley

Traveled with family
Disliked: Staff & service
Was told there was parking at the hotel and we could shuttle to the airport, when we checked in we were advised they could not offer this to us
Stayed 1 night in Apr 2024
Response from DC on Apr 8, 2024
On behalf of our team we apologize for not meeting your expectations. This is something very uncommon at our hotel. We apologize for not having any parking available. For your next stay you can booked in advanced. We will do our best to make it better for you. Your satisfaction is really important to us. Hope you consider on giving us a second chance!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DC on Apr 8, 2024
Buffalo Airport Hotel is a great place to stay at. Is located in a very convenient location close to the airport and other great places. Looking forward seeing you!

8/10 Good

Nitza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Shuttle service to the airport and great restaurant in the hotel.
Stayed 1 night in Mar 2024
Response from DC on Apr 8, 2024
We are happy you enjoyed at our hotel. The staff at Buffalo Airport Hotel loves to make guest stay amazing. Our restaurant 365 sport and bar is wonderful has a great selection of food and drinks very convenient for those staying at our hotel. Looking forward seeing you!

10/10 Excellent

Cristina

Stayed 1 night in Feb 2024
Response from DC on Apr 8, 2024
Thanks for choosing Buffalo Airport Hotel. Your feedback is really important to us. Looking forward seeing you!

8/10 Good

Juan

Liked: Staff & service, property conditions & facilities
Convenient for airport departures or arrivals. I didnt experience the sports bar because it was close early also found a hair in the shower.
Stayed 1 night in Mar 2024
Response from DC on Apr 8, 2024
Thanks for staying at Buffalo Airport Hotel. On behalf of our team we apologize for the inconvenience this could cause you. This is something very uncommon at our hotel. We will address it right away with our housekeeping staff. We are care about our guest and their experience. For your next stay we will make it as comfortable as possible. Hope you consider staying with us again !

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and friendly
Stayed 1 night in Mar 2024
Response from DC on Apr 1, 2024
Buffalo Airport hotel is a great place to stay at. We are happy you had such a great time at our hotel. The staff is amazing they love to make guest feel amazing. Looking forward seeing you!

10/10 Excellent

Diana

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from DC on Apr 1, 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Your feedback is really appreciated. Looking forward seeing you!

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
you can't get any closer to airport. their shuttle starts at 3am. awesome
Stayed 1 night in Mar 2024
Response from DC on Mar 28, 2024
We are happy you enjoyed your stay at Buffalo Airport hotel. Your feedback is really appreciated. One of the best things we have is the shutte service. Looking forward seeing you!

2/10 Terrible

Jessica

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was freezing despite turning the heat up to 80F. There was no hair dryer and the curtains did not cover the lights outside. It felt like we were camping in a bed. There was also a horrible fuel smell. Ultimately couldn't sleep well. Only positive is that the room was clean.
Response from DC on Mar 25, 2024
On behalf of our team, we apologize for not meeting your expectations. Your feedback is the number one priority for us. This is something very uncommon at our hotel. For your next stay you can always inform the front desk. They will do their best to make it better. Looking. forward seeing you!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DC on Mar 25, 2024
Thanks for sharing this with us. Your feedback and satisfaction is really important to us. We are happy you had such a great time. Looking forward seeing you!

10/10 Excellent

Robert, Bangor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was very reasonable!
Stayed 1 night in Mar 2024
Response from DC on Mar 20, 2024
We are happy you had such a great time at our hotel. Your satisfaction is the most important thing to us. Looking forward seeing you again!