In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Comfort Inn And Suites Hamburg

2.5 out of 5
Comfort Inn And Suites Hamburg
3615 Commerce Pl, Hamburg, NY

Reviews

7.8

Good

Rating 10 - Excellent. 379 out of 1003 reviews" "
Rating 8 - Good. 326 out of 1003 reviews" "
Rating 6 - Okay. 154 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 72 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was clean and super comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop for the price.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Samantha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE ! READ BELOW I BROKE OUT IN HIVES DUE TO ARTIFICIAL SECENTS BEING SPRAYED IN THE HALLS AND THEY WILL NOT APPROVE FOR ME TO GET MY REFUND BACK !! WHEN I DIDNT EVEN STAY A NIGHT I LEFT AFTER I BROKE OUT AND MY THROAT STARTED TO CLOSE! There rooms are all falling a part i saw 3 of them bc the wall paper was peeling around our window due to moisture which gave off a mold smell Saw another room and the window was broken and taped over probably months ago These are not safe rooms to stay in ! The pool was disgusting! It was so foggy and pure chlorine. The lady at the front desk was very helpful and very kind ! She showed me the rooms to help me out and i appreciate that so much. Girl dont work there you are too kind to be at a place like that !!
Stayed 1 night in May 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service
Pet friendly, nice grounds for walking the dog and just being outside. Could use a few more benches or a picnic table or two
Stayed 1 night in May 2024

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Midori

Traveled with family
Liked: Staff & service
Decent breakfast, quiet hotel. Staff were nice enough but seemed pretty uninterested in their jobs. The rooms and furniture are tired and could use an update. We were disappointed that the pool was too cold to enjoy.
Stayed 1 night in May 2024

6/10 Okay

chris

Traveled with family
Liked: Staff & service
Disliked: Amenities
Dated but value
Stayed 2 nights in May 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Gerald

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Lynn, Irving

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed to have my dog stay with us as well
Stayed 2 nights in May 2024

10/10 Excellent

Bruce, Springfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable!
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in May 2024

8/10 Good

vivian

Liked: Staff & service
Disliked: Property conditions & facilities
Property needs fixing but nice place to stay
Stayed 2 nights in Apr 2024

4/10 Poor

donald, albion

Traveled with family
Liked: Cleanliness, amenities
Nice area. Close to shopping and casino. The tub drained slow. Bathroom fan did not work. The breakfast buffet was good. Room was clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe!!
Stayed 1 night in Apr 2024

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Gwen

Stayed 1 night in Apr 2024

8/10 Good

Kenneth

Stayed 6 nights in Apr 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only comment about the property is that you are unable to close shades on the windows to preclude light from the parking lot from coming into the room. In the middle of the night, my room was lit up from the parking lot lights and it did not help my sleeping.
Stayed 1 night in Mar 2024

8/10 Good

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
I got a great last minute deal on this so well worth the money. Excellent breakfast. Furniture seeing its age though
Stayed 1 night in Apr 2024

10/10 Excellent

Taylor, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right off the thruway and close to my daughter’s college. There are many food options nearby.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Stayed 3 nights in Apr 2024

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean comfortable ro
Stayed 1 night in Apr 2024

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Michelle

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

DeAnna

Liked: Staff & service
Disliked: Property conditions & facilities
lots of water damage in bathroom stained bedding
Stayed 1 night in Apr 2024

6/10 Okay

Richelle

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room needs some TLC- lots of water damage in the bathroom as well as mold. Housekeeping tried using a key card to enter our room unannounced at 10am, an hour before checkout, while I was getting out of the shower. Thankfully it was deadbolted, but he proceeded to knock (still unannounced) and try to get in.
Stayed 1 night in Apr 2024

4/10 Poor

Mickenzie

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms appeared clean but not updated, wall paper was peeling, fire detector was hanging by one wire. No linens for the bed upon arrival. Pool was so merky that you couldn’t see the bottom of the 4ft pool.
Stayed 1 night in Apr 2024

8/10 Good

Rosa

Stayed 1 night in Apr 2024

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find nice staff workers
Stayed 1 night in Mar 2024

6/10 Okay

Kent, Midland

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lydia

Stayed 2 nights in Mar 2024

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, comfy bed, clean room and lots of breakfast choices.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jeremiah

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater on the First day took 7 hrs to heat the Room, Staff was not Hospitable at all. Rooms smelled, furniture all Dinged up. TV wasn’t a smart TV. Breakfast was undesirable and they didn’t even serve it today. No one at counter at Check out
Stayed 5 nights in Mar 2024

2/10 Terrible

Cassondra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Charlene

Traveled with family
Disliked: Property conditions & facilities
In need of updating. The toilet handle was broken, the shower curtain didn’t close all the way, the shades in the room were too short, and the hallway smelled of smoke. They were out of almost everything at breakfast by 8:30 and we had to ask for anything we wanted. However, the bed was comfortable and the front desk staff was friendly.
Stayed 1 night in Mar 2024

6/10 Okay

Darryl

Stayed 1 night in Mar 2024

6/10 Okay

abbey

Liked: Staff & service
Disliked: Property conditions & facilities
The picture isn’t even the same property. The tv has no guide. Just really outdated. Not worth the cost.

2/10 Terrible

Alisha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old, dirty and falling apart. The staff is not friendly and even over charge. Be advised you will see extra charges appear on your credit card and all of a sudden the manager cant prove or disprove anything and hangs up phone. Save your time and money this place is nasty
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service
The room and hotel were clean. I didn’t like the breakfast.
Stayed 1 night in Mar 2024

2/10 Terrible

Melissa

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Robert, East Hardwick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night. Convenient access to I- 70
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Traveled with family
Liked: Amenities, property conditions & facilities
No tub in room
Stayed 1 night in Feb 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

8/10 Good

Austin

Stayed 5 nights in Sep 2023