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Reviews of Hampton Inn Buffalo-Hamburg

2.5 out of 5
Hampton Inn Buffalo-Hamburg
5444 Camp Road, Hamburg, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 473 out of 717 reviews" "
Rating 8 - Good. 172 out of 717 reviews" "
Rating 6 - Okay. 44 out of 717 reviews" "
Rating 4 - Poor. 20 out of 717 reviews" "
Rating 2 - Terrible. 8 out of 717 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to get to from local and state highways. Parking was easy to find, close to shopping and dining areas
Stayed 4 nights in May 2024

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean
Stayed 3 nights in May 2024
Response from Josh on May 9, 2024
Thanks for staying with us!

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Josh on May 9, 2024
Thanks for staying with us!

10/10 Excellent

jennifer

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Megan and Frank and Mike were so very friendly and helpful. Check in was smooth. Rooms are new and clean and well stocked. Comfortable beds and good TC channel Selection. Breakfast was delicious especially the frittatas and the blueberry scones. Nice hot coffee and tea. Lovely pool. And decent gym. Great value. Highly recommend. Pizza Nextdoor is sooo good.
Stayed 1 night in May 2024
Response from Josh R on May 6, 2024
Thanks for staying with us!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Josh on May 9, 2024
Thanks for staying with us!

10/10 Excellent

KIMBERLY

Traveled with partner
Staff very friendly and helpful. The facility was well maintained and a great relaxing place to stay.
Stayed 1 night in Apr 2024
Response from Josh on May 2, 2024
Thanks for staying with us!

10/10 Excellent

Amy

Traveled with family
Liked: Staff & service, property conditions & facilities
Room was clean. Staff was friendly.
Stayed 1 night in Apr 2024
Response from Josh R on Apr 23, 2024
Thanks for staying with us!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hampton Inn was really good. The staff was excellent.
Stayed 1 night in Apr 2024
Response from Josh R on Apr 23, 2024
Thanks for staying with us!

10/10 Excellent

Bronwyn

Stayed 1 night in Apr 2024
Response from Josh on May 13, 2024
Thanks for staying with us!

8/10 Good

Liz

Traveled with group
Staff was friendly. Room was clean and decent but we didn’t have soap to wash our hands. Wr had to use the shower gel provided. Beds were comfortable.
Stayed 1 night in Apr 2024
Response from Josh R on Apr 23, 2024
Thanks for staying with us!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and knowledgeable staff, Close to highmark stadium
Stayed 1 night in Apr 2024
Response from Josh R on Apr 23, 2024
Thanks for staying with us!

10/10 Excellent

Stephanie, Vestal

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Checkin was great-staff was friendly, knowledgeable and helpful. The carpet in our room was dirty-unsure if it was food or animal feces. The rest of the facility appeared clean and well maintained.
Stayed 1 night in Apr 2024
Response from Josh R on Apr 23, 2024
Thanks for staying with us!

6/10 Okay

Martin

Stayed 1 night in Apr 2024
Response from Josh on May 13, 2024
Thanks for staying with us

10/10 Excellent

Ruth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the care taken with our pet's stay
Stayed 1 night in Apr 2024
Response from Josh R on Apr 3, 2024
Thanks for staying with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as it should be.
Stayed 1 night in Mar 2024
Response from Josh R on Apr 3, 2024
Thanks for staying with us!

10/10 Excellent

Richard, Moon Twp

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely welcoming and very efficient. The room was nice; however, you could hear people stomping from above all through the night. Overall, it was a nice stay.
Stayed 1 night in Mar 2024
Response from Josh R on Apr 3, 2024
Thanks for staying with us!

6/10 Okay

Alison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Josh R on Mar 19, 2024
Thanks for staying with us!

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The breakfast was just OK.
Stayed 1 night in Mar 2024
Response from JR on Mar 12, 2024
Thanks for staying with us!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were kind and friendly while the hotel was booked
Stayed 1 night in Mar 2024
Response from Josh R on Mar 11, 2024
Thanks for staying with us!

8/10 Good

Robert, Miles City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Josh on Mar 8, 2024
Thanks for staying with us!

8/10 Good

Chiara

Stayed 2 nights in Feb 2024
Response from Josh R on Mar 22, 2024
Thanks for staying with us!

6/10 Okay

Tamara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The rooms could have been cleaner. Specifically the bathroom and flat surfaces. The commode had urine build up at the back of the seat and the shower had pieces of hair everywhere. The plat surfaces had dried up candy and stick substance. I ended up wiping Everything fown with Clorox wipes.
Stayed 2 nights in Feb 2024
Response from GM on Feb 14, 2024
Thanks for staying with us!

4/10 Poor

Michael

Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Thanks for staying with us!

6/10 Okay

Kimberly

Traveled with family
Disliked: Staff & service
Not the best. Night staff at the front desk was grumpy and condescending, the room they gave us had a window looking directly at the side of a building 6ft away, despite the hotel not being busy at all. The rooms are VERY tight. The bathroom door is barn door style, but the way they have it installed makes it so there are huge gaps between the door and the wall, allowing for ZERO privacy while doing your business. Such a weird place. Pool didn’t open until 9am. I’ll be in the area again and will not book a stay here again.
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Best hotel we have stayed in.
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good options for breakfast, and great for families.
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Jolene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. They take care of their guests.
Stayed 1 night in Jan 2024
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. I would stay here again
Stayed 1 night in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

6/10 Okay

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Heather

Stayed 2 nights in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

2/10 Terrible

Bryan

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Expedia website lists the gym but not the pool as closed. I booked here specifically to use the pool and when this was brought to the front desk manager’s attention, she couldn’t have been more rude. It’s false advertising to have the pool listed and I was ripped off. It’s a huge disappointment from both Expedia and Hilton both. I doubt I’d book with either again.
Stayed 1 night in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Google map could not locate the hotel.
Stayed 1 night in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

Maridy

Liked: Cleanliness, staff & service, amenities
Staff were very nice. Unfortunately the pool was not open.
Response from GM on Feb 14, 2024
Thanks for staying with us!

10/10 Excellent

steve

Stayed 1 night in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

8/10 Good

Cheryl

Stayed 1 night in Dec 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants nearby.
Stayed 1 night in Nov 2023
Response from Josh on Dec 5, 2023
Thanks for staying with us!

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Josh on Nov 29, 2023
Thanks for staying with us!

8/10 Good

Sara

Stayed 1 night in Nov 2023
Response from GM on Feb 14, 2024
Thanks for staying with us!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were horrible. They were hard and lumpy. We did not sleep well and ached in the morning.
Stayed 4 nights in Nov 2023
Response from Josh on Nov 28, 2023
Thanks for staying with us!

6/10 Okay

Diane

Traveled with partner
Liked: Amenities
Hallways could use a vacuum
Stayed 1 night in Nov 2023
Response from Josh on Nov 28, 2023
Thanks for staying with us!

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff smiling and friendly, made us feel welcome.
Stayed 2 nights in Nov 2023
Response from Josh R on Nov 28, 2023
Thanks for staying with us!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Josh on Nov 28, 2023
Thanks for staying with us!

8/10 Good

Melissa

Stayed 2 nights in Nov 2023