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Reviews of The Chateau Spa & Wellness Resort

5 out of 5
The Chateau Spa & Wellness Resort
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 120 out of 186 reviews" "
Rating 8 - Good. 46 out of 186 reviews" "
Rating 6 - Okay. 12 out of 186 reviews" "
Rating 4 - Poor. 5 out of 186 reviews" "
Rating 2 - Terrible. 3 out of 186 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
Stayed 5 nights in Nov 2023
Response from Diyana | Ops Exec on Dec 2, 2023
Dear Mark,Bonjour from The Chateau Spa & Wellness Resort!We appreciate you for taking the time to post a review which allows us to address the various shortcomings in our delivery process, helping us to ensure we deliver good service to all our guests with care, efficiency and consistency by all levels of our serving team.Kindly accept our sincerest apologies if we have not met or exceeded all of your expectations during your stay.There is no excuse to be found and can only regret for not having the opportunity to meet up with you and able to rectify where possible to assure a more pleasant and memorable hotel experiences.However nevertheless rest assured we will strive to perfect your stay with us the next time. Looking forward to welcoming you back here soon.

10/10 Excellent

Kala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hope they continue maintaining the place
Stayed 1 night in Aug 2023
Response from Nizam on Sep 19, 2023
Dear Kala,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your recent visit and your valuable feedback as it allow us to improve for the benefit of our future guests.I'm pleased that you did enjoy all other aspects of your stay. Thank you once again and hopefully we see you return in the future.

10/10 Excellent

terence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to relax
Stayed 1 night in Jun 2023
Response from Dzul on Jun 10, 2023
Dear Terence, Bonsoir from us at The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we are glad that you had a relaxing and rejuvenating stay with us. We would like to extend our heartfelt appreciation for selecting us as your preferred resort. Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. We really appreciate that you took your valuable time to review our resort and kindly accept our sincere apologies, should we have not met or exceeded your expectations in any way during your stay. Nevertheless rest assured that we will strive to perfect your stay with us the next time. A bientôt! Regards,

8/10 Good

Hui Zhi

Stayed 1 night in Jun 2023
Response from DZUL on Jun 10, 2023
Dear Hui Zhi,Greetings from us at The Chateau Spa & Wellness Resort!Thank you for your nice comments about our property and our associates, it is always nice to know we succeed in making our guest having a successful and memorable stay with us.I will surely pass your positive and motivating feedback to my Team members.Thank you so much once again; it is really nice to know when we do well!Have a fantastic time ahead.

4/10 Poor

Kar Wein

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
Stayed 1 night in Apr 2023
Response from Dzul on May 19, 2023
Dear Kar Wein,Warmest greetings from The Chateau.Guest comments, whether positive or otherwise, is essential in our continuous effort to improve the hotel services and facilities as well as give us better understanding of our guest's needs.Your feedback is greatly appreciated. Please do accept our sincere apologies in your recent stay experience with the shortfall expectations. Your experienced was shared with the relevant Head of Departments which we assure you and that corrective measure will be taken to ensure that this unfortunate incident does not repeats it. This is not the kind of service we aim to portray at the resort.Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. Moving forward in our effort to provide our guests with the best wellness resort experience, we would like to kindly inform that we are in the midst refurbishing selected areas of the resort which includes our rooms with expected completion soon.We hope that you will provide us with another opportunity to welcome you back with a positive guest experience and stay. Thank you.

10/10 Excellent

Wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

WEI MIN

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Mohd azlin

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property,suggest to all
Stayed 2 nights in Nov 2022
Response from DZUL on Dec 2, 2022
Dear Mohd Azlin,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your recent visit and your valuable feedback as it allow us to improve for the benefit of our future guests.I'm pleased that you did enjoy all other aspects of your stay. Thank you once again and hopefully we see you return in the future.

10/10 Excellent

Peng Chon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Stayed 1 night in Jul 2022

8/10 Good

SIOK PEIK

Stayed 1 night in May 2022

2/10 Terrible

CHEW PING LOKE

Stayed 3 nights in May 2022

6/10 Okay

Thioh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.
Stayed 1 night in Mar 2022

6/10 Okay

Aya

Stayed 1 night in Mar 2022

8/10 Good

Mohd Nasir bin

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022

2/10 Terrible

KAI THONG

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future.
Stayed 2 nights in Dec 2021
Response from . on Jan 12, 2022
Thank you for your feedback, which we have forwarded to our respective Department Head for their onward corrective measures. Regards PR Comm Team

10/10 Excellent

NURSYAFIZA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

NIN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Nov 2021

8/10 Good

Loy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good SOP, clean
Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd
Stayed 1 night in Oct 2021

10/10 Excellent

Jolynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Sukhdev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cool retreat
Stayed 1 night in Jan 2021

10/10 Excellent

farah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and pleasing stay. Very clean
The stay at Chateau Spa is really nice. The welcome and check-in process was excellent. The service provided by the concierge, spa personnel and the gym facilities were good! Spa service was excellent, we enjoyed it and it is very professionally done and clean. Overall we were very happy - cleanliness is also good and the hotel facilities were in good condition. Only one area is lacking and needs lots of improvements - the food and beverage at the restaurant (only one is open for dinner) is not good. The food taste poorly and the portion is miserable. Buffet breakfast on second day was bad - had to ask for the bread, pancake, butter to be refilled - the tray was empty. As there is not much of venue for eating in Bukit Tinggi, it is important for chateau to provide good quality food.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
e stato bellissimo! molto piacevole! in mezzo alla natura...
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and facilities. Had some minor issue during check-in where the room booked wasn’t available but no prior notification. Unpleasant surprise but the Manager, Mark and Jacqueline managed to resolve it. Overall, will return as very warm and excellent customer service.
Stayed 1 night in Dec 2020

6/10 Okay

Choo Hock

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Public Relations Executive on Feb 19, 2020
Dear Valued Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from PR Executive on Feb 7, 2020
Dear Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

2/10 Terrible

Kathy

Disliked: Staff & service
Stayed 3 nights in Jan 2020

8/10 Good

Choo

Stayed 1 night in Dec 2019

8/10 Good

Fahri Zaini

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please discount on the Restaurants.
Good Nothing much to do but relax and finish a book. Restaurants are way too expensive, no wonder it was empty the while day. For lunch we drove down to Janda Baik and For Dinner we walked to Colmar Tropical that was walking distance and the price of food was slightly lower. Management should think about major reduce in the food price. By the way the Breakfast was OK same meal on Saturday Morning and Sunday Morning, The Fried Bee Hoon was tasteless its like Bee Hoon fried with Chili's.
Stayed 2 nights in Dec 2019
Response from PR Executive on Jan 30, 2020
Dear Fahri Zaini, Bonjour from The Chateau Spa & Organic Wellness Resort! We really appreciate that you took your valuable time to review our property. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Hoping to serve you again in near future. Merci!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from PR Executive on Jan 30, 2020
Dear Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

4/10 Poor

KS, Singapore

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Low water pressure and property needs an upgrade. Colmar French villa was a disappointment.
Stayed 2 nights in Dec 2019
Response from PR Executive on Jan 30, 2020
Dear KS, Bonjour from The Chateau Spa & Organic Wellness Resort! We really appreciate that you took your valuable time to review our property. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Hoping to serve you again in near future. Merci!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent, all staff VERY well trained. Highly recommended.
Stayed 2 nights in Nov 2019
Response from PR Executive on Jan 30, 2020
Dear Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

10/10 Excellent

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, relax. Good food and good service
Stayed 1 night in Nov 2019
Response from PR & Communications Executive on Feb 1, 2020
Dear Cheryl, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

10/10 Excellent

RoN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and accommodating. The Breakfast was delicious and variety of choices. We stayed at the Deluxe Room (King Bed) - spacious comfortable and very beautiful decoration. Just walking distance to Colmar Tropicale. Overall we enjoyed our stay at the fullest. ;)
Stayed 1 night in Oct 2019
Response from PR & Comm Executive on Feb 1, 2020
Dear RoN, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from PR & Comm Executive on Feb 1, 2020
Dear Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

8/10 Good

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel stay
The hotel was great - great service, great food, great room and very comfortable beds. All 5 of us slept very well and loved our two bed room suites very much. Free shuttle to nearby places was great. Unfortunately, karaoke system was a let down , not user friendly and too old. Spa and Massage was good, a bit on the pricing side. Wheelchair friendly so it's great for my mom.
Stayed 2 nights in Oct 2019
Response from PR & Comm Executive on Feb 1, 2020
Dear Daphne, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

6/10 Okay

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An average resort
Building architecture looks good but there is nothing so great about this resort. You do not even get a good view from room
Stayed 1 night in Sep 2019
Response from PR & Comm Executive on Feb 1, 2020
Dear Rajeev, Bonjour from The Chateau Spa & Organic Wellness Resort! We really appreciate that you took your valuable time to review our property. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Hoping to serve you again in near future. Merci!

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2019
Response from PR & Comm Executive on Feb 1, 2020
Dear Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is of a very high standard in all respects. Staff and the services provided are excellent. There is a choice of restaurants serving high quality food. There is good parking on site. Rooms are spacious and clean.
Stayed 1 night in Aug 2019
Response from Manager of Digital Marketing on Sep 3, 2019
Dear Guest , Thank you very much for taking the time to share your review of your recent stay at our hotel. Your feedback is extremely valuable to us; we truly appreciate your feedback. We greatly to hear that you did enjoy your stay with us and we were able to make your stay perfect. It would be such a pleasure to welcome you back in the near future!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful n beautiful place to stay
Stayed 1 night in Aug 2019
Response from Manager of Digital Marketing on Sep 3, 2019
Dear Guest, Bonjoir from us at The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we are glad that you had a relaxing and rejuvenating stay with us. We look forward to welcoming you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Manager of Digital Marketing on Sep 3, 2019
Dear Guest, Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Neat and clean property. Friendly staff. Loved the massage at the spa.
Stayed 3 nights in Aug 2019
Response from Manager of Digital Marketing on Sep 3, 2019
Dear Guest , Thank you very much for taking the time to share your review of your recent stay at our hotel. Your feedback is extremely valuable to us; we truly appreciate your feedback. We greatly to hear that you did enjoy your stay with us and we were able to make your stay perfect. It would be such a pleasure to welcome you back in the near future!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay, staff was great and the everything was in excellent condition. Will stay there again
Stayed 3 nights in Jul 2019
Response from Watie on Aug 5, 2019
Dear Guest , Thank you very much for taking the time to share your review of your recent stay at our hotel. Your feedback is extremely valuable to us; we truly appreciate your feedback. We greatly to hear that you did enjoy your stay with us and we were able to make your stay perfect. It would be such a pleasure to welcome you back in the near future!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Watie on Jul 25, 2019
Dear Guest, Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon!

6/10 Okay

Sarah

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2019
Response from Watie on Jul 22, 2019
Dear Sarah, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warm service from staff. Feels like going back home. Comfy and serene surroundings
Stayed 1 night in Jun 2019
Response from Watie on Jul 22, 2019
Dear Guest, Thank you for taking the time to share your feedback & kindly accept our sincere apologies, should we have not met or exceeded your expectations in any way during your stay. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Watie on Jul 22, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
So far satisfy with the facility, clean & fresh enviroment
Stayed 2 nights in Jun 2019
Response from Watie on Jul 22, 2019
Thank you very much for taking the time to share your review of your recent stay at our hotel. Your feedback is extremely valuable to us; we truly appreciate your feedback. We greatly to hear that you did enjoy your stay with us and we were able to make your stay perfect. It would be such a pleasure to welcome you back in the near future!

10/10 Excellent

sugandhi, Melaka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and serene are the words to describe this place.
Stayed 1 night in Jun 2019
Response from Watie on Jul 22, 2019
Dear Sugandhi, Bonjoir from us at The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we are glad that you had a relaxing and rejuvenating stay with us. We look forward to welcoming you again!

8/10 Good

Zhencheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Mohamed Galal on May 29, 2019
Dear Guest, Thank you for taking the time to share your feedback & kindly accept our sincere apologies, should we have not met or exceeded your expectations in any way during your stay. We hope to welcome you back to our hotel very soon! Sincerely,