Interior
Check availability

Reviews of Hotel Luxor

3 out of 5
Hotel Luxor
Bulair str. 27, Burgas

Reviews

8.2

Very Good

Rating 10 - Excellent. 19 out of 59 reviews" "
Rating 8 - Good. 26 out of 59 reviews" "
Rating 6 - Okay. 11 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in all matters.
Stayed 4 nights in Feb 2024

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities
Great location, decent 3 star with parking...
It's a great location and they have a parking lot on the back side of the hotel for 20 BGN day. You can go in and out freely. The sheets and towels were clean. The mattress cover under the sheet was filled with hair. Yuck. Also the lounge chair was dirty and worn. Also yuck. They could also clean the carpets. Otherwise for a 3 star hotel, it's very good.
Stayed 2 nights in Sep 2023

2/10 Terrible

Milena

Stayed 3 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Gillian

Liked: Cleanliness
Penny-pinchingly miserable. Everything was “cash only” and “you have to pay”. Of course I’ll pay for service and supplies, however, this hotel is about as unwelcoming as it could be. But easy 5 minute walk to the bus and train station, and an excellent restaurant - cash only, of course.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Amazing staff, so helpful with directions and such. Location is perfect to explore the city center.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Stayed 3 nights in Oct 2022

8/10 Good

Barrie

Liked: Cleanliness, staff & service, room comfort
Ideal central location
Just a one night stay before returning home, it was ok central and good value for the money
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a try
Great place to be. Very close to the beach, old town and main bus station.
Stayed 2 nights in Jul 2022

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful stay at this hotel. The staff were all lovely and welcoming. The location was perfect near the bus station and train station, the beach and city centre. The gym was awesome to use. They had a sauna I never used. Breakfast was ok. Wifi pretty good. The room nice and clean and a nice bathroom. They were so helpful I left my tshirt accidentally and they sent it to me up in Varna. I really appreciate that. Thanks!
Stayed 4 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return stay.
Very good and comfortable hotel for the money, the bust stop for the airport bus is 10 seconds away and we recommend the restaurant called 8 Mamas, which is also 10 seconds away. Great location. Very clean.
Stayed 1 night in Jun 2022

6/10 Okay

katie

Liked: Cleanliness
Disliked: Staff & service
It’s in a nice location. The room was a little dated but comfortable. The staff weren’t too friendly on check out.
Stayed 1 night in Jun 2022

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this property. This is our second time staying here. Staff are very friendly.
Stayed 2 nights in Apr 2022

10/10 Excellent

Albert

Liked: Cleanliness, staff & service
No comment
Stayed 3 nights in Nov 2021

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, nice staff, great location- 3 min to the beach, 3 min to the center with great restaurants
Stayed 1 night in Jun 2021

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location for beach and downtown Burgas.
great location for train/bus station and just 3 mins walk from entrance to Sea Garden.. beach.and jsut 5mins walk from main boulevard filled with shops, restaurants etc. On bus road but I had very quiet room at back of building. Very friendly accommodating staff. rooms spacious with good bathroom.. minibar/ all reg hotel extras.. very good value for money.
Stayed 1 night in Aug 2020
Response from Velichka Yordanova on Aug 12, 2020
Thank you for the excellent rating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very pleased allround value for money . Close to bus and train stations as well ashops and bars .
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean hotel! All was great!
Stayed 5 nights in Oct 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Very good location, clean and comfortable. Good service.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and location. Great restaurant, nice English speaking staff
Stayed 1 night in Sep 2019

6/10 Okay

Michael

Disliked: Cleanliness
A bit too worn, needs a refreshing.
This is an average 3 star property, so expectations were not high. It’s in good shape overall and a dinner in the restaurant was quite good. Breakfast was a disaster, orange juice was orange soda and the eggs runny and cold. We walked out. The room was fine, bed was comfortable and clean. However the carpet was very stained and the bedspread was was worn. Price was right but I would not stay again.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Cristian

Traveled with group, Business traveler, Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very clean and small hotel in central location. Recommended for short stay in Burgas!
Stayed 1 night in Jun 2019

8/10 Good

Henry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

8/10 Good

leonardo, beijing

Liked: Staff & service, property conditions & facilities
wifi is no good
no cleaning everyday, wifi signal is unstable, location is very convenient and 3mins walk to beach
Stayed 2 nights in Aug 2018

10/10 Excellent

Mihail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Brooke, New York, NY

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Positives: Close to the beach, and the checkin staff was very nice and helpful. Negatives: The mattresses were old and worn out, the sofa bed was not for an adult and too small, we had laundry done and they wanted to charge is 200 LEV for one bag!!!! It was one load of laundry, and they charged us a ridiculous amount per item, which was not made clear to us when we asked for the service. On top of it the laundry was not dry and smelled of cigarette smoke. We talked them down to 100 LEV, which is still $60USD for one load of laundry. Also, the steam room was broken. Just skip this place, it wasn't worth it.
Stayed 1 night in Jul 2018

8/10 Good

Phathom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the beach and the main street in Bourgas.
Stayed 4 nights in Jun 2018

8/10 Good

Kathy

Liked: Property conditions & facilities, room comfort
Great location & clean. Limited breakfast options.
Good location. Nice area, close to bus & railway station, to the beach and to very good restaurants (Antre is downstairs, NORMA at 3 min walk). Large & clean rooms. I asked for a room at the back, which was nice & quiet. Only negative point was the smell in the room: smoke! This probably used to be a smokers room; so leaving the windows open was really needed. Breakfast is provided in restaurant Antre. You need to order from a small list of choices. No fresh fruit or muslie. For cereals, plain cornflakes is the only choice.
Stayed 2 nights in May 2018

8/10 Good

Christopher, Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay worked out well good position
Room smelled bad .ac didn't improve anything . I had to open outside door leaving me no exterior security
Stayed 2 nights in Nov 2017

8/10 Good

Tom, Kyiv Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location near park and beach on Black Sea.
Nicely located for where we wanted to be, and close to the bus station. Its entrance is a little difficult to find as it sets back from the street. It was easier to go through the restaurant to get to the reception, but it was obvious that was not the normal path the hotel would like. Missed breakfast because they did not serve it before we left at 0700. Rooms were good as well as the staff.
Stayed 2 nights in Nov 2017

4/10 Poor

Velina, Chicago

Disliked: Staff & service, room comfort
Very disappointing
We booked the hotel because we had to attend a wedding and all of our relatives and friends stayed there. We booked a room for 3 adult people with 1 double and 1 sofa bed. We were surprised when we arrived because there was 1 double bed and no sofa bed in the room. Instead, there was a chair, which turned into a sort of "chair bed." It was impossible for any of us to sleep in it, as it was too short and tight to fit an adult. When we showed the manager, Velichka Iordanova, our itinerary, she was very rude and said they didn't have any rooms with 1 double and 1 sofa bed (we even offered to pay extra to get what we had booked), so on the first night 3 adults had to fit on 1 double bed. On the second day, they took out the chair and brought a mattress, which they put on the floor and told us one of us can sleep on the floor mattress (a comment was even made by the cleaning lady that the floor will be and I quote "very comfortable" for us). That same day a couple from the wedding party invited us to their room and when we entered, we were surprised to see that despite what the manager had said, they had a supposedly non-existent room with 1 double and 1 sofa bed to accommodate 2 people. On the last day, the hotel staff even asked us to remove the mattress from the room ourselves and put the chair back because they didn't have enough people to do it. I would have requested a refund if I could, because they basically ruined our time there and we did not get what we paid for.
Stayed 4 nights in Jul 2017

6/10 Okay

Laurent

Liked: Cleanliness, property conditions & facilities
Friendly hotel staff and free parking in Burgas
Really good stay and friendly staff! Convenient hotel location, close to the City Center & Black Sea including free parking! Studio was spacious, clean and perfect proposed ameneties in the room for such hotel and price proposed. Free wifi in the room, but sometimes better to use wire connection, depending on your room. Very good large bed, a shower a bit too small.. but easy to manage for a short stay. Breakfast tasty but not sufficient and not expensive...

8/10 Good

Norman, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
12 days, 11 nights. Went over to buy a house and had quite a lot of running around to do. The beds were comfortable ☺ The staff went out of their way to ensure that I was contented and really helped me with translations. I loved their open air restaurant. It never took them more than 15 minutes (usually less) to have whatever I order, in front of me ready to eat. A very friendly hotel.

6/10 Okay

RENE ALEXANDER

Liked: Cleanliness
Disliked: Staff & service
Take a pic of the minibar before and after!
The room was ok, nothing spectacular. When leaving, we were unfairly accused of drinking beverages from the mini bar in the room. Just the accusation was unpleasant but the tone of the receptionist made it worse and affected the whole experience of the stay. We felt very uncomfortable and put in the spot by the hotel staff without a real reason for it.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ute

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Die weichen Handtücher im Bad waren Klasse. In der Minibar ist für jeden etwas. Echz super
Stayed 1 night in Jun 2023

6/10 Okay

Anette

Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Veronika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Solidny hotel w Burgas
Bardzo dobre położenie hotelu. 200m od deptaka, 300m od plaży/ parku miejskiego. 300m od dworca autobusowego w Burgas. Możliwość wykupienia śniadania za 7BGN/osoba w "zaprzyjaźnionej" restauracji. Ogólnie, solidny hotel miejski w idealnym miejscu.
zestaw śniadań do wyboru
Angielskie śniadanie
Pokój w czasie użytkowania
Stayed 2 nights in Jul 2022

8/10 Good

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo dobra lokalizacja. Blisko do parku, centrum i 5min na plażę. Proste, ale smaczne śniadanie. Pokój odpowiedniej wielkości. Łazienka też bez zastrzeżone. Polecam
Stayed 2 nights in Jul 2022

8/10 Good

Ismo

Liked: Cleanliness, staff & service
Hyvä sijainti, ystävällinen henkilökunta, ilmastointi Netti ei aina toiminut ja kameran lataamiseen läppärin kautta ei riittänyt virtaa, parveke
Stayed 6 nights in Jul 2022

8/10 Good

Fidan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

6/10 Okay

Jussi

Liked: Staff & service
Too much to improve
Spent two nights at the junior suite. Starting form the plus sides the wifi was good and staff very friendly. Location is great near the beachfront and city center. Hotel is in general very outmoded. Luxor/Egyptian theme is barely noticeable. Rooms look like straight from the 80's. TV has 200 channels but first generation digital receiver only shows max 50 ok. Other's have pool signal and are impossible to watch. Lack of electric plugs was strange. The only free plug was on the other side of the room, so if you want to charge phone during the night it needed to be far away from the bedside. Breakfast was not included and it was served on the restaurant (which had pretty fine dinner though). They only had list of items you can have and after club sandwich I felt that I could've had some more.
Stayed 2 nights in Aug 2019