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Reviews of Brean Sands Holiday Park

2 out of 5
Brean Sands Holiday Park
Brean Down, Burnham-on-Sea, England

Reviews

4.2
Rating 10 - Excellent. 31 out of 434 reviews" "
Rating 8 - Good. 49 out of 434 reviews" "
Rating 6 - Okay. 59 out of 434 reviews" "
Rating 4 - Poor. 87 out of 434 reviews" "
Rating 2 - Terrible. 208 out of 434 reviews" "

4.2/10

Cleanliness

5.0/10

Staff & service

5.0/10

Amenities

4.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Linsey

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Rooms were not cleaned to a very good standard, lots of bits on the floors, behind sofa and beds. Very dusy in bathroom on window cill. Mirrors were very streaky. Room smelt very musty on arrival even though the windows were left open before we arrived.
Stayed 2 nights in Sep 2022

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

2/10 Terrible

Peter

Stayed 1 night in Aug 2022

8/10 Good

Anastasia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking weather was great
Stayed 2 nights in Aug 2022

2/10 Terrible

David brown

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Caught bug from swimming pool and whole family got infected
Stayed 8 nights in Aug 2022

8/10 Good

Sam

Traveled with family
Liked: Staff & service, amenities
Very basic accommodation, didnt have high expectations from the reviews. No bed linen just quilts and pillows. Entertainment is good, food and drink not massively over priced, most staff friendly enough except one bar maid who was a miserable b@#!* and shouldnt be working in hospitality. Dont go expecting modern immaculate facilities because you will be didsapointed but for a few nights break its fine. If you book more than one chalet then phone and ask for them together otherwise you wont be near each other, we phoned first to check and were opposite each other but would have been miles away if we didnt call even though we booked 2 on same booking. Recommend the buffet breakfast in Queen Vic pub for £6.95 adults £3.95 under 12's there is a good range, didnt try the evening meal there. Swimming pool was closed on Monday for some reason, staff didnt say why? All in all for a cheap and cheerful holiday Pontins is fine and we enjoyed our break for a few nights - would go again!
Stayed 2 nights in Jul 2022

8/10 Good

Shannon

Liked: Staff & service
Stayed 1 night in Jul 2022

4/10 Poor

Michelle

Traveled with family
Disliked: Property conditions & facilities
It was interesting to say the least, but then I suppose for £55 a night, the sofa bed was broken so an uncomfortable sleep for us, there were no sheets but maybe that was a Miscommunication the bathroom was clean and it was quite funny washing my hair and the water keep stopping like I was at the swimming baths lol An eye opener for the children if nothing else.
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed stay, the apartment wasn’t very good did complain. Lots of issues but didn’t let it spoil our holiday.
Stayed 3 nights in May 2022

4/10 Poor

Dina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pontins You live up to your very poor reputation
It’s no secret that when you book Pontins you no it’s not going to be the best…and that’s fine it’s a decision you make..our son was stopping with some friends on a site close by and we drove down last minute with our daughter to see him..we stayed at Pontins for 2 nights…cost £177 for Thursday & Friday night stay…you get what you pay for..except we didn’t..no reception staffed..no pool…very very poor sleeping facilities..an oven and bathroom not fit for purpose general & very basic levels of cleanliness not met..no doubt it’s down to staffing levels..site itself was very run down and again the basic requirements not met everywhere just looked dirty and very run down buildings unused children’s play areas fenced off..The frustrating thing for me was that visually the site and accommodation could look a million times better with minimal cost and a little bit of effort..Pontins You Live Up To Your Very Poor Reputation in my opinion I’d avoid this place at all costs and spend your hard earned money on something that is at the very least clean.
Stayed 2 nights in Jun 2022

2/10 Terrible

Kareta

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Just rough. Don’t go there unless you’re ok with people drunk and fighting with each other. There was a massive brawl on the front outside reception. I had to dodge so my 6 year old didn’t see. Just nasty and awful. Check-in queue was over an hour long.
Stayed 1 night in Jun 2022

10/10 Excellent

Margaret

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Is what it is
We had a lovely time children really enjoyed .room was basic cob webs under beds floor sticky cooker should be condemned could not use saucepans were disgusting had to go out to eat .bedding dirtiest had to buy new .most kids entertainment was closed due to no staff 4 day stay only swimming once no staff
Stayed 4 nights in May 2022

10/10 Excellent

Abdul

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs!
On arrival, we were greeted with a site that looked like it had been recent bombed. Check in, i was handed an envelope with a key, 3 sets of bed linen and that was it. There was no 'hello' no instruction of where we needed to go. Lots of people holding bed sheets was like arriving in prison. The room was dirty, and smelt dirty, one drawer had a hole in it. There were no pillows, despite asking 3 times we still didnt get any. The bath was only suitable for babies or people with no legs and one of the windows didn't close. The toilet seat was in 2 pieces and couldn't be attached to the toilet! despite reporting this, nothing was done. Avoid at all costs, this place is a hell hole and the pictures are not representative of what you get. A truly horrible experience and a 'holiday park' that belongs in the dark ages. Truly shocking for 2022.
Stayed 2 nights in Apr 2022

2/10 Terrible

Maldwyn

Traveled with partner
Nothing was right very shabby
Stayed 3 nights in Apr 2022

6/10 Okay

Claire

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pontins is great for families wanting an unpretentious base for their holiday. My kids loved the bouncy castles, play areas and trampolines. I was annoyed at Expedia not mentioning that towels were not included! Also the price I paid through their website was far more than going directly to Pontins! This is a 2 star ‘bed sit’ not a hotel and I paid £84. Won’t be booking with Expedia again but would go back to pontins knowing to take towels. The staff at pontins are very friendly but be prepared, it’s a basic place.
Stayed 1 night in Apr 2022

4/10 Poor

Emma

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was likeable it was disgusting dirty couldn’t even see out windows that grimy rubbish everywhere Needs whole site revamp hardly anything open Food on site is inedible need new cook Shower had to be changed didn’t work as it was something from the 60’s
Stayed 2 nights in Apr 2022

2/10 Terrible

Alice

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn’t stay there our chalet was disgusting filthy we reported it to reception they didn’t offer us an alternative chalet which left us no choice but to hand our keys back and return home
Stayed 2 nights in Apr 2022

8/10 Good

Rebecca

Traveled with family
Stayed 3 nights in Apr 2022

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
For what you pay don’t expect a lot very basic apartment but it was clean and also has stuff to do on site. Kids loved it.
Stayed 1 night in Apr 2022

2/10 Terrible

Yvette

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not at all what I expected!
Didn't end up staying. I arrived in the evening when dark . Got given key but wasn't informed about the meter as when I eventually found it ( number displayed on window , hence the difficulty finding it) and entered ; no electric. Member of staff called to sort as needed to press certain buttons on the meter in order for it to work. Rip in wallpaper and hole in wall . Bottom of wardrobe all chipped. Huge spider in room which was the decision maker to leave .
Stayed 1 night in Apr 2022

4/10 Poor

Anthony

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Louise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Grass needs cutting
Stayed 3 nights in Feb 2022

2/10 Terrible

bonnie

Stayed 3 nights in Feb 2022

2/10 Terrible

Craig

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was disgusting
Stayed 2 nights in Sep 2021

10/10 Excellent

Natalie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
3
Only thing was bad was the room we stayed in not very clean at all, i at to buy cleaning products to clean my room myself 😣 Other then that it was lovely and everyone was so friendly 😃
Stayed 3 nights in Sep 2021

2/10 Terrible

Tony

Stayed 2 nights in Sep 2021

6/10 Okay

Caroline

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Just needed updating x
Stayed 4 nights in Aug 2021

2/10 Terrible

Claire

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Mangor

Stayed 4 nights in Aug 2021

2/10 Terrible

Alan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap. That is the only positive point.
Stayed 7 nights in Aug 2021

4/10 Poor

Debbie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The chalet was terrible filthy dirty had not been cleaned properly it is very tired and needs a lot of work and money spending on it I need to speak to someone as I have left my prescription sun glasses in chalet please can you forward me a number for me to call thanks
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pontin
Room was not clean and horrible to stay in. Wont be going again
Stayed 4 nights in Aug 2021

2/10 Terrible

Carly-rose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid completely! No refunds, no one to help!
4pm check in and the queue was ridiculous. We waited until 5.30 to attempt it. Could not find our reservation so headed to main reception, ahead of us in that queue were complaints of those that checked in an hour before. Found our reservation to be told it was room 108 right next door to the queen vic pub that would be open until 2am. Requested another room straight away. Which in fairness was sorted. Got to room no linen and missing pillows and electric meter was showing empty. Back to queue in reception got linen told to join another queue for missing pillows. Finally back to room To set up. The tiny double sofa bed was broken and dirty with hairs on it. Linen looked like throw away after use quality. No blackout curtain in main area and bedroom ones did not fit whole windows so it was very light. 2am wake up call from drunk people coming home 4am I could not stay on that sofa bed a minute longer. No point complaining the voicemail box is full and reception do not want to know. Went to make a cup of tea. One expresso sized cup and one tablespoon was the only things to be found. Dare not ask for towels that were to be included as did not want to shower there. The whole shed smelt like a portaloo. Positives the beach is close and lovely but if you need the loo it’s back to the “hotel” hotels.com you really need to review the description on your bedside as totally misleading and no word of pontins when I booked. If I’d known I would have avoided. We left after one night!!
The kitchenette with no cups spoons. Fridge was clean.
The rooms by the pub. Too close to sleep.
Twin beds the gap between them was tiny.
Hair’s on the bed
Stayed 2 nights in Aug 2021

2/10 Terrible

terry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went to the room which was filthy dirty . Took the keys back to reception. Filled in a customer complaint. Then drove back home . Still heard nothing back from pontine . Disgusted
Stayed 3 nights in Aug 2021

2/10 Terrible

Esmat

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible check in experience, not welcoming at all. Linens were not handed in. Calls were not answered. No towels in the room, and they later told us third party adds it to the accommodation while we have informed them it is not included. Brocken sofa bed, couldn't sleep for whole night.
Stayed 1 night in Aug 2021

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of the accommodation and general areas was awful
Stayed 4 nights in Aug 2021

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Louise

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Not cleaned properly but ok
Stayed 7 nights in Aug 2021

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t bother
Wouldn’t bother wasting your time money or effort! Rooms are disgusting! Nothing on site is open apart from pud and arcade, so if you want to spend a lot of money for little return
Stayed 3 nights in Aug 2021

2/10 Terrible

Nadine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just filthy
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The property was not clean, in fact it wasn't cleaned from the previous stay. Toilet had urine in it the bin was not empty, the sides were not wiped, nothing was cleaned before our arrival
Stayed 5 nights in Aug 2021

4/10 Poor

Barbara

Traveled with family
Disliked: Staff & service, property conditions & facilities
Shabby
Booked last minute as family were staying nearby. No rooms available through Pontins but found one through hotels.com. I was thankful for that.....though not cheap . We weren’t given any entertainment passes....I wasn’t bothered because wasn’t going to use them, but wondered if it was because didn’t book with Pontins. Place was very tired looking. Needs a good overhaul. Room was shabby. No plug for bath and only a shower head to wash with. Obviously due to covid but no towels supplied, no toilet roll (good job I took my own) Had brand new (newly packaged) bedding....again ? due to covid, but still putting them on pillows and duvets that other people have used. Don’t expect new ones every time obviously but then maybe we could still have towels then At least had somewhere to sleep
Stayed 2 nights in Aug 2021

2/10 Terrible

Martyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used as a stop over but really wished we didn't.
Had a bath, got out, walked across the room and needed to wash my feet again! Really poor standards. Double bed- no way we were sleeping on that! The other single beds every spring could be felt. Not much sleep, couldn't even use the swimming pool as its not open on Fridays! I should had known better not to book in for a stop over on our way to a better place.
Stayed 1 night in Aug 2021

4/10 Poor

Roshani

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021