2 indoor pools, 2 outdoor pools, free cabanas, pool umbrellas
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Reviews of Kervansaray Thermal Convention Center & Spa

5 out of 5
Kervansaray Thermal Convention Center & Spa
Cekirge Meydani, Bursa, Bursa

Reviews

6.6
Rating 10 - Excellent. 37 out of 173 reviews" "
Rating 8 - Good. 46 out of 173 reviews" "
Rating 6 - Okay. 40 out of 173 reviews" "
Rating 4 - Poor. 26 out of 173 reviews" "
Rating 2 - Terrible. 24 out of 173 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Abed elrahman

Stayed 1 night in Sep 2023

8/10 Good

Esra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I was very happy with reception and pool service staff but there's a problem in the kitchen all my food which I ordered came wrong.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lutfi

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Jul 2023

8/10 Good

Sumihisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Choice
I use this hotel for a single night stay, and it was fine.
Stayed 1 night in Jul 2022

4/10 Poor

Funda

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It's very old hotel with stinking bathrooms. They have said there will be a renovation in June so j suggest everyone to chose a different hotel in the area until then. Definitely not worth for what we have paid. Staff is not trained for a 5 stars hotel.Such a shame.
Stayed 1 night in Feb 2022

4/10 Poor

HARUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Üzgünüm ama bir otel kendini hiç mi yenilemez
Stayed 1 night in Dec 2021

8/10 Good

Mohamad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Yunus emre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamam was nice, historical place.
Stayed 1 night in Feb 2020

8/10 Good

Mohamed

Business traveler, Traveled with family
Liked: Cleanliness, room comfort
The hotel carpet need to renew. Whenever you request coffee after dinner at the hotel they inform you that it is a gift "Ikram" when you sign the bill, this is just to take tips, then at the time of check out you discover that nothing was free.
Stayed 5 nights in Dec 2019

8/10 Good

Burak

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Hotel with maximum revenue & minimum investment
we only stayed for baths. A typical Bursa tourist resort is built on maximum revenue with minimum investment. Turkish bath, in-house services have not been renovated for years. Still the same. Even the seats at the entrance of the hotel were old and skinned. Although it was a eid mubarak holiday season there was only 1 person in related for hamam massage and cleaning and there was a minimum waiting time of 8 people at the least busy hour. I'll never stay again. Guests from outside can use the bath in the same way and at the same prices. Therefore, being a customer of the hotel there is no plus for the baths.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Spa is good. Breakfast is poor. Beds and pillows are terrible.
Stayed 1 night in Jan 2019
Response from KERVANSARAY HOTELS on Jan 27, 2019
Dear Sir/madam, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. .Thank you for staying with us, and we look forward to another chance to serve you.

4/10 Poor

Jasem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from KERVANSARAY HOTELS on Oct 5, 2018
Dear Jasem, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. .Thank you for staying with us, and we look forward to another chance to serve you.

6/10 Okay

Eldar

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Farouk k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Good
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Staff & service
Hotel with Turkish Bath
The hotel is nice and the staff were very friendly... But the hotel needs renovation, facilities should be renewed and the breakfast menu and quality should be reviewed...
Stayed 6 nights in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Halit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled by pictures, like I was!!!!
Room was very dark, they use low wattage bulbs to save money. Poor Wi-Fi, consistently have to keep signing in.My room overlooked a large wall and I asked to be moved and they said they were full, but then a family came and they were able to move them. The hallway carpets are coming loose causing them to become uneven (almost 2 inches elevated) which resulted in my almost falling.Fabric slippers supplied for the turkish baths resulting in my falling, and the employees said I was not the first to fall. Hotels.com sign at the front desk touting as 4 star, this is not correct. This is a poorly maintained facility and I will never return.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Expensive for what it is
The hotel is old and needs a major renovation, until that it is overpriced and does not deserve a 5 star rating. They give a free tickets for Turkish bath which is a nice thing, but the hotel location is far from the mail tourist locations in Bursa.

6/10 Okay

Verified traveler

Liked: Staff & service
Needs overall renovation..
Definetly not 5 starmore like 3. It was dirty overall.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
most beautiful 700 year turkish bath
enjoyed the 700 years old Turkish bath excellent location and services

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not close to too many attractions
Booked 2 nights, had to leave after one. Hotel is old and it shows rooms are small and beds uncomfortable. Showers are moldy. Breakfast Buffett not included, expensive for what is offered. Staff non friendly

8/10 Good

Boyko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kafkas, istanbul

Central location.
Slow wi-fi, very poor breakfast, worn out building, 3 star standards..

8/10 Good

Verified traveler

Liked: Cleanliness

8/10 Good

Parviz, Philadelphia

Liked: Staff & service, property conditions & facilities, room comfort
We enjoyed Turkish hammam, it is like old time, they usually have nice breakfast.

10/10 Excellent

Brownie, America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with Turkish Bath included!!! Awesome!
It was a great experience. The hotel has a Turkish bath, an indoor and outdoor pool, a fitness center, and restaurants. What else could you want?

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a 5 star for sure
The front desk Ahmed was not that helpful neither was friendly. Although we have not checked in until late around 7pm. He was rather rude & didn't even give us all the information. Very little staff who can speak English. The hotel was in great location & nicely done, but very old & dated. The bathroom was a wreck & the bedroom was so old & the bed was uncomfortable. It might be once a 5 stars, but not any longer. It should only be 3 stars

8/10 Good

Kurt, Los Angeles

Liked: Cleanliness, staff & service, room comfort
GREAT HISTORICALTURK HAMAM BATH SPA HOTEL
GreAT STAY SUPERB bREAk FAST BUFFET MANY OTHER WELL KNOWN CORPORATE WORLD CHAIN HOTELS CANT BET THIS HOTELS bUFFET BREAKFAST AMAZIN !!

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
It was terrible. We paid for 5 nights on hotels.com. We had to move out after 2 nights and move into another hotel even though we could not get our money back from hotels.com. Hotel for 4/5 star was disgusting. Hotel is dirty and very poorly maintained.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
With that price I would get better service
Hotel doesn't deserved 5 star It's need better breakfast
Response from Kervansaray Thermal Team on Mar 10, 2016
Dear Valuable Guest, Thank you for choosing Kervansaray Thermal Hotel & Spa Convention Center as your convenience stay and for your valuable time to review. We do apologize for any inconvenience during your stay and already share to related departments regarding your feed back. We look forward to welcoming you back to Kervansaray Thermal Hotel & Spa Convention Center. Sincerely yours, Kervansaray Thermal Team

8/10 Good

Jamshed A.

Liked: Cleanliness, staff & service, room comfort
Very Relaxing Break
We had a very relaxing weekend at this hotel. We specially enjoyed the included Turkish Thermal Bath after a long day of walking and sightseeing. The downside to this hotel is that it is away from city center but you can catch a bus from front of the hotel or a cab. Very inexpensive.

2/10 Terrible

Mohammad , Jordan

Disliked: Cleanliness, room comfort
I can rated 3 star maximum
Bad A/C,no top shower, no tissue, not clean and in general the hotel very hot all cvicinity

8/10 Good

Samer, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no comments
was nice , no any comments
Response from Kervansaray Thermal Team on May 14, 2016
Dear, Thank you for choosing Kervansaray Thermal Hotel & Spa Convention Center as your convenience stay and for your valuable time to review. We are very happy to know that you enjoyed your stay and found our hotel’s ambience was suitable for you. We always commit to provide friendly service with excellent accomodation and culinary experience. We look forward to welcoming you back to Kervansaray Thermal Hotel & Spa Convention Center. Sincerely yours,

10/10 Excellent

Mehmet Ali, Mersin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staying...
Though we didn't choose this hotel for it's thermal water but it's closeness to everywhere in Bursa, we didn't want to pass the chance to use this facility and it was nice I can say. Foam massage was nice and relaxing too. Apart from that, staff was helping and experienced, room service was fast, room was clean and neat. We did not have dinner in the hotel, but breakfast was nice. Bottom line: My wife and I enjoyed our vacation and didn't confront even with one trouble in this qualified Hotel.
Response from Kervansaray Thermal Hotel on Mar 8, 2016
Dear Mehmet Ali, Thank you for choosing Kervansaray Thermal Hotel & Spa Convention Center as your convenience stay and for your valuable time to review. We are very happy to know that you enjoyed your stay and found our hotel’s ambience was suitable for you. We always commit to provide friendly service with excellent accomodation and culinary experience. We look forward to welcoming you back to Kervansaray Thermal Hotel & Spa Convention Center. Sincerely yours,

2/10 Terrible

zafer, Turkey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was bad..
Bad service, dirty room, no towel in the room, unbelievable poor quality in spa for a 5 star hotel..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with good amenities
Found staff friendly and helpful, room service excellent. Enjoyed my stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel.
They have good stuff. Good breakfast items. Good facilities
Response from Kervansaray Thermal Team on Mar 8, 2016
Dear, Thank you for choosing Kervansaray Thermal Hotel & Spa Convention Center as your convenience stay and for your valuable time to review. We are very happy to know that you enjoyed your stay and found our hotel’s ambience was suitable for you. We always commit to provide friendly service with excellent accomodation and culinary experience. We look forward to welcoming you back to Kervansaray Thermal Hotel & Spa Convention Center. Sincerely yours,

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel it can be a 5 starrs it should be lese
No comment about this hotel sorry to say it was a bad experience

10/10 Excellent

Eric, switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hammam
I realy loved my stay in Bursa. I came see what is the real tukish bath in the famoust city for that. I spent 2,5 hours in the beautifull marble hammam of the hotel. super clean accordings to my swiss criteria. A building of 700 years of bath tradition was a pleasure. To do!!

10/10 Excellent

Alexander, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice SPA HOTEL and great HAMAM Bath
Good SPA hotel with great HAMAM Bath. Very nice relaxing atmosphere, outdoor and indoor pools. Friendly for motorbikers :)

8/10 Good

Qusai, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Bilal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Ahmet hamdi

Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Kervansaray Termal Otel Bursa
Otel çok eskiydi banyodaki küvet tıkalıydı hep su birikti ve pdadaki mini bar açılmıyordu ayrıca ara ara özellikle gece pis bir koku geliyordu odaya çok rahatsız ediciydi bunlara ek olarakta kahvaltı ilk gün açık büfeydi ama ikinci gün açık büfe kurulmadı
Stayed 2 nights in Sep 2023

10/10 Excellent

Nigar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut, jeder seit wieder. Sehr zu empfehlen. Ausser badewanne hat uns alles gefallen. Hamam und warmwasser swimmingpool war super.
Stayed 1 night in Aug 2023

6/10 Okay

Muhammed Sait

Stayed 1 night in Aug 2023

10/10 Excellent

Burak ozan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023