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Rating 10 - Excellent. 1076 out of 1466 reviews" "
10 - Excellent
1,076
Rating 8 - Good. 278 out of 1466 reviews" "
8 - Good
278
Rating 6 - Okay. 53 out of 1466 reviews" "
6 - Okay
53
Rating 4 - Poor. 30 out of 1466 reviews" "
4 - Poor
30
Rating 2 - Terrible. 29 out of 1466 reviews" "
2 - Terrible
29
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Peter
Traveled with partner
May 13, 2024
Liked: Staff & service
The hotel was renovating many of the club rooms and club floors. We had to change our room due to the noise. The food in the club dining room was not quite up to its standard. We stayed here in October 2023 and Everything was outstanding.
Regardless of the wonderful location and spacious rooms, the house keeping staff are SUPER NICE! They are amazingly kind and provide extra even when you don’t ask, which gave me a homelike feel.
Fatimah
Stayed 6 nights in May 2024
10/10 Excellent
EUNHYUN
Traveled with family
May 3, 2024
Safe and clean place to stay. All staffs are nice and professional.
Pretty hotel but lobby services not convenient at all. Everything opens late and not enough seating for patrons. Even though it is a beautiful property would not stay there again.
Lotte Hotel is a top notch place to stay in Central Seoul. The facilities are comfortable and modern, the rooms spacious and well appointed. The hotel is next to a serious shopping mall, has walkable restaurants nearby and has convenient transportation options nearby.
The hotel is very large. I wish the rooms were updated. You can see all of the wear. Lotte Executive Tower was much nicer in Seoul. The staff was very kind and always greeted you. The area had easy access to busses and metro. There were many restaurants close by.
We had a 37th floor room with a gorgeous view. The room was impeccably clean, very large and beds were super comfortable. Staff were polite and very helpful with enquiries. Seomyeon subway station and underground shopping mall just below. Lotte Dept Store and duty free shopping connected to the hotel. Lovely and safe walking streets with lots of local food and convenience stores. Will stay again if I return to Busan.
The location was centrally located. Shopping and restaurants were walkable distance. Staff recommended excellent food options. Liked the availability of catching a taxi in front of hotel. I used google translate to let the driver know where I wanted to go. Very tourist friendly and with the use of google translate in restaurants and attractions we experienced no difficulty getting what and to where we wanted.
The concierge, front desk and guest services are very accommodating. I called to ask about the lights and water at different times and they immediately sent staff to check the lights and to provide water. The room is very clean. Had a very relaxing stay.
Sheila Marie
Stayed 2 nights in Mar 2024
10/10 Excellent
Ju
Mar 26, 2024
Ju
Stayed 1 night in Mar 2024
10/10 Excellent
Terry
Traveled with family
Mar 25, 2024
Liked: Cleanliness, staff & service, amenities
The staff at Lotte Hotel Busan were very friendly, helpful, and professional. Our stay was lovely. We loved how central it was located to a lot of shops and the subway. The hotel is literally connected to the Lotte Department Store and there's a direct way through the hotel to the subway line. We highly recommend to anyone looking to stay in Busan to stay at the Lotte Hotel Busan. We would definitely stay here again the next time we are in Busan.
Lotte Shopping Mall, Cinema and underground train all located within the property. Super convenient location surrounded by many restaurants and roadside eateries.
Very nice hotel located in Busan. Great service from the staff and the room was great, with a good view and nice facilities. The hotel is connected to a metro station and is an easy journey from the main train station
The property has great amenities, a Lotte duty free shop in the building, and a great breakfast buffet. We also had amazing view of Busan. Really enjoyed the stay!
Every the end of year, I stay here with whole my family and never let me down 👍. Perfect place to stay in Busan Korea👍
Taewon
Stayed 2 nights in Dec 2023
10/10 Excellent
John
Jan 5, 2024
John
Stayed 3 nights in Dec 2023
6/10 Okay
Jane
Jan 3, 2024
Liked: Staff & service, room comfort
A bit disappointed
The room size was good but there was mould on the shower curtain & bad staining on the bench tops in the bathroom. Shower curtains seem very outdated & unhygienic. The room decor was a bit dated.
There was a lot of restrictions with this hotel. They limited visits to the pool etc. to a certain number during your stay.
Position with the metro was good but not a lot more in the immediate area. Breakfast was not able to be included in my hotels.com booking. I could add it at my time of check in but for a fairly expensive price. There was no iron available in the room. Our previous hotel in Seoul had an iron in the room, ice machines available on every floor & a laundry room.
The rooms were clean and comfortable although the bathroom lighting is quite dark. The pool is very nice but costs a good deal extra to use. Staff is warm and accommodating. Casino is kind of sad and boring. The neighborhood is safe and easy to navigate, close to the subway and lots of shopping and restaurants.