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Reviews of Terrasse Hotel

2 out of 5
Terrasse Hotel
25 Avenue Sainte Therese, Lisieux, Calvados

Reviews

7.6

Good

Rating 10 - Excellent. 29 out of 98 reviews" "
Rating 8 - Good. 37 out of 98 reviews" "
Rating 6 - Okay. 18 out of 98 reviews" "
Rating 4 - Poor. 10 out of 98 reviews" "
Rating 2 - Terrible. 4 out of 98 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice people thank you once again hope to see you next year best food in town no really trust me great French cooking
Stayed 1 night in Nov 2023

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Carolyn

Traveled with family
Disliked: Amenities
The hotel is conveniently close to the train station and Basilica of Sainte Thérèse. Since we didn’t know much French communication was difficult. They were friendly but we didn’t get checked in like you would expect. They didn’t even seem to know that we were staying there until I showed them our information and confirmation from Expedia. Also, if you are checking out very early in the morning let them know the night before as there is no one available early to check you out. The room is decent and clean.
Stayed 1 night in Dec 2022

6/10 Okay

Joe

Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Rude receptionist. Noisy place as it's right next to the street. Over heated. Wouldn't recommend at all
Stayed 1 night in Oct 2020

8/10 Good

robert

Liked: Cleanliness, staff & service
slightly dated but good new bathrooms
A slightly odd hotel stuck in a time warp. A large free car park at the rear and a very jolly Manageress who was lovely. The hotel is old but had new bathrooms, the bed was a bit to soft for me. It is on a main road but has double glazing. There is a huge brightly lit restaurant food was good but a little expensive
Stayed 1 night in Sep 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved Lisieux...
This hotel is in a great location, just steps away from their beautiful Church. There was some kind of mix-up with the room reservation...I am a solo traveler, yet had to take a room enough for a family of 6. The picture of the hotel is slightly deceptive...the outside is picturesque...the inside is quite another story...in dire need of a much needed makeover...shabby wall paper is colorless...the carpet is threadbare...the paint is nonexistent...the food, however, is very good.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jun 2019

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Stay
This hotel is within walking distance to any of the places you want to see in Lisieux-- the basilica, Carmel, etc. The bed was old and small for two people. One person for the bed would be OK. Very pleasant staff. We ate dinner at the restaurant. The meal was fantastic. You should plan to eat dinner here. A lot of locals were there, so the restaurant obviously enjoys a good reputation. Overall, a very pleasant stay.
Stayed 1 night in Mar 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stop off en route through France
A basic but very friendly and comfortable Logi. The owner helpfully changed my room from the front to the back as I thought the front, on a fairly Main Street, would be noisy. The room I had was more basic but totally adequate and very quiet. The evening meal was excellent.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly staff. Well positioned
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Excellent location
Location was great and the staff were excelllent. Could use a little upgrade and new towels but overall a good place.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveler

Basic hotel but the restaurant is open on Sundays
It is basic hotel but with a good restaurant. The restaurant is open oin Sundays which is unusual in Frane so this is why we have used this hotel many times when in France returning from our annual trip to Le Mans.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Not for English speaking guests!
I have stayed there four times due to its convenient location and hoped for with improvement each visit. Fair price and clean room. However, the owners and staff make no effort to help English speaking guests despite the number of English speaking pilgrims and visitors. Service at dinner time in the hotel restaurant was not great at my table or at the adjacent one. Doors locked in the evening and early in the morning making it almost impossible for guests to get to their room after 10 PM or go for an early morning walk without being locked out. These issues are persistent. Other hotels and restaurants in the town are more accommodating.
Stayed 2 nights in May 2017

8/10 Good

Fr. Edward, Wisconsin

Liked: Cleanliness, property conditions & facilities, room comfort
An Alright Experience
The hotel provided a pleasant experience as a person staying in Lisieux for the evening. When we arrived, while I booked 3 rooms through expedia, they had only reserved one room. Thankfully they had two other rooms available for the other members of my group. They claim to serve English speaking pilgrims, but that's only if that person is available. While that made the trip somewhat challenging, overall, it was a wonderful place to stay. If I was in Lisieux again, I'd book there in a heartbeat.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Close to the shrine
Enjoyed our stay. One of the few places with a restaurant open on Sunday. Food was very good.

6/10 Okay

Paul

Disliked: Staff & service, room comfort
Fine for a one night stop.
Not that I should I expect people to speak English, but their ability improved when it was time to pay. Nonetheless the check in went fine. Breakfast is too expensive for too little. If you just need a place to sleep before getting up early to see the Carmelite convent and Basilica then this is fine.

10/10 Excellent

Amalia, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
The hotel is very clean and hotel's employee very helpful and very kind.

6/10 Okay

Thor, London

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Too much road noise
Stayed here because of the reviews. The owners seemed very nice and were very helpful. Unfortunately, the room was a bit on the small side and the road noise was too much. Luckily, I had some earplugs. Found a lot of hair that had not been cleaned on the bathroom floor, however, I would assume that this was an oversight. The restaurant in the hotel looked nice to eat, but I did not try it.

10/10 Excellent

Pensioner, N.Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the Basilica
The evening meal was very good.

8/10 Good

hotel terrasse, lisieux, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
terasse at lisieux
i could rate it higher if only for a few things but could have been rectified...the owner does not speak english it would have been harder if i did not speak a little french. the room was a bit small but sufficient, it was hot and could not control the pipe heater so slept without a cover. i did not know where the hotel was but got direction from the train station, it was uphill going there but manageable so if with elderly companions, please take a cab. I like that everything was good walking distance to the Basilique, Carmel and L'Ermitage, and just 2 blocks down the street were nice restaurants. All in all, very pleased and would probably stay there again.

10/10 Excellent

Terrasse Hotel, Lisieux, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to pilgrimage sites I wanted to see
I STAYED AT THE SAME HOTEL IN LISIEUX, FRANCE FOR NINE DAYS. IT WAS VERY CONVENIENT TO ALL THE PLACES I WANTED TO SPEND TIME AT. I WAS ON A RELIGIOUS PILGRIMAGE IN THE CITY OF SAINT THERESE OF LISIEUX. THE BEAUTIFUL SHRINE BASILICA WAS ONLY A 5 MINUTE WALK FROM MY HOTEL. THE TERRASSE HOTEL WAS IN A PERFECT LOCATION FOR EVERYTHING.

10/10 Excellent

paul Ridges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thank you
great food ! nice people ! good room what more could you want "well at least two lobsters" come to think of it ! will sort that next year, see you again same time.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE PLACE TO STAY IN LISIEUX
I LOVE this hotel and would have no qualms about staying here again. It is VERY close to the Basilica St Therese. While the common areas are dated, my room was modern and perfect. The decor in the restaurant is also very dated but the food was superb. The staff speak little English and I speak little French but it all worked out very well.

10/10 Excellent

Derek Leebaert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic and excellent
For frequent business trips to Paris, I always stay in what many believe to be that city's best hotel. On a recent business trip to Lisieux, however, I discovered this inexpensive yet welcoming hideaway. Kind, hospitable people in simple surroundings. To me, here was authentic France....

6/10 Okay

Eliane

Traveled with family
Stayed 2 nights in Dec 2023

6/10 Okay

Gerard

Hôtel simple mais propre
Stayed 1 night in Oct 2023

4/10 Poor

Daniel

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Repas et petit déjeuner corrects par contre chambre affreuse très bruyante (donnant sur rue) fenêtre simple vitrage .Il faisait très chaud , même pas un ventilateur...
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visite de Lisieux, accueil charmant, bonne ambiance ...
Stayed 1 night in Aug 2023

6/10 Okay

J-Michel

Stayed 1 night in Jul 2023

10/10 Excellent

lydie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Firas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Aparecida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is different from what is expected to be. I was by myself and it was charged EU 100,00 for another person by herself it was charged RU 60,00
Stayed 1 night in Dec 2022

8/10 Good

Gérard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel et restaurant correct
Chambre correct et propre. Petit déjeuner complet avec jambon et fromage. Restaurant bon
Stayed 1 night in Sep 2022

2/10 Terrible

Vincenzo

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Milena

Stayed 1 night in May 2022

8/10 Good

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
decor suranné
Stayed 1 night in Sep 2021

8/10 Good

Katja

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Camille

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrase Hôtel à Lisieux A FUIR!!!!!
Terrase Hôtel, 25 avenue Sainte-Thérèse, Lisieux : À FUIR!!!!!!! 1.La réception nous a carrément raccroché au nez quand on s'est plaind qu'internet ne fonctionnait pas. Le wifi était tout simplement éteint mais elle nous a baratiné une fausse excuse 2.Demande de déjeuner en chambre car ma mère malade ne pouvant se déplacer REFUSÉ SANS PITIÉ 3.Test du formule petit-déjeuner : CAFÉ FROID et CROISSANTS INFECTES. Après ça, on a pas voulu tenter leur restaurant 4.Restaurant avec menus peu appétissants, trop chers, peu variés. Aucun menu pour enfant. Vous voyez des enfants manger des escargots? 5.Ils sont entrés dans notre chambre SANS MÊME FRAPPER À LA PORTE. Comme on parlait doucement, ils nous ont pas entendu parler et ils se sont dit : <>. Qui me dit qu'ils n'allaient pas nous voler? 6.MOQUETTE TÂCHÉE à plusieurs endroits 7.Ils nous ont obligés à quitter l'hôtel à 11h alors qu'il est marqué sur le site à 12h. 8.Suite à ça, on a dû attendre notre train 1h30 devant le gare au soleil avec ma mère malade 9.Tentative d'ARNAQUE lors du paiement de la chambre. Ils voulaient me faire payer +77€ mais ça n'a pas pas marché. Après ils m'ont inventé une taxe alors que sur ma réservation il est bien précisé le montant à payer toutes taxes comprises. INADMISSIBLE!!!! Ces gens sont juste des ESCROCS qui profitent des pèlerins. FUYEZ CET HOTEL!!!!!!!
Stayed 5 nights in Jul 2021

8/10 Good

Christiane

Stayed 1 night in Jul 2021

10/10 Excellent

Kamel

Stayed 1 night in Jun 2021

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour, très bon accueil, personnel très disponible Hôtel très bien situé à recommander.
Stayed 2 nights in Aug 2020

8/10 Good

Morgan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

René

Business traveler
Disliked: Property conditions & facilities
hôtel à rénover
Horaires incompatibles avec la vie professionnelle. Hôtel dans son jus....
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
hotel pour insomniaque
Stayed 1 night in Jul 2020

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019