Arrived in my room. My kettle didn’t work. Tried ALL THE ‘phone number on the speed dial — NONE of them answered. Went downstairs to reception, they said they would send someone straight away. 25 minutes later someone arrived with a kettle — which also didn’t work! He finally returned 10 minutes later with one that did. And the safe was locked shut, unable to use. And NO. Alert parking, as promised. Chaps in the piano bar were nice, that’s all I can say.