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Reviews of The Provincetown Inn

2 out of 5
The Provincetown Inn
1 Commercial Street, Provincetown, MA

Reviews

8.2

Very Good

Rating 10 - Excellent. 393 out of 927 reviews" "
Rating 8 - Good. 318 out of 927 reviews" "
Rating 6 - Okay. 134 out of 927 reviews" "
Rating 4 - Poor. 57 out of 927 reviews" "
Rating 2 - Terrible. 25 out of 927 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

geovanna

Stayed 2 nights in Oct 2023

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful place
Stayed 2 nights in Oct 2023
Response from MS on Oct 26, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tiffany

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice, quaint little place but the rooms were pretty small considering the price of the rooms. And the restaurant was nice but a little pricey. Could definitely use more options food wise. But it was a nice stay. No real complains.
Stayed 3 nights in Oct 2023
Response from MS on Oct 26, 2023
Thank you for your feedback! We are so happy that you enjoyed your time here, and we hope to see you again in the future!

4/10 Poor

Krystal

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was very cold heat didnt work right. And staff came into to room wout telling us to clean. Breakfast wasnt good. Staff was under dressed and rude.
Stayed 2 nights in Oct 2023
Response from MS on Oct 19, 2023
Thank you for sharing your feedback. We apologize for the issues that you experienced during your stay. This is not the standard that our guests have come to expect. We appreciate your input and will take efforts to make sure that these types of issues do not happen again. Hopefully you will return and give us another chance to make this past stay up to you!

6/10 Okay

Stacy

Liked: Staff & service
Disliked: Property conditions & facilities
absolutely beautiful location however it is a very old building. a beautiful building however very old... just know that going in. we had to cut out early because the room was "stuffy/ moldy" and my allergies could not take it
Stayed 2 nights in Oct 2023
Response from MS on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

B.

Stayed 4 nights in Oct 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay & will NOT be our last! Booking for next year. Beautiful spot, super friendly staff, clean accommodations. Highly recommended!!!
Stayed 4 nights in Oct 2023
Response from MS on Oct 19, 2023
Thank you so much for taking the time to add your kind review! We are so happy to hear that you had such a good experience, and we do hope that you will visit with us again!

8/10 Good

Shawn

Traveled with family
Liked: Staff & service
Don’t eat here😃
Restaurant food was horrible. Great location.
Stayed 2 nights in Oct 2023
Response from MS on Oct 26, 2023
Thanks for staying with us. We appreciate your feedback, and we are sorry to hear that you had a bad experience with our food. Hopefully you will stay with us again and give us another chance to make it up to you.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MS on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Katherine

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from MS on Nov 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MS on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Janice

Traveled with family
Disliked: Property conditions & facilities
Beautiful location but the property is in need of upkeep. Many areas including our room are falling apart, literally. So sad to see this resort in such poor condition.
Stayed 2 nights in Oct 2023
Response from MS on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MS on Oct 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Barb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view. Quiet area of town. Comfortable room. Will stay here again
Stayed 3 nights in Oct 2023
Response from Maureen S on Oct 10, 2023
Thank you for your feedback! We are so happy that you enjoyed your time here, and we hope to see you again in the future!

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Maureen S on Oct 10, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bed was very hard and uncomfortable. The pillows were too firm. It could be better. The staffs were very nice.
Stayed 1 night in Oct 2023
Response from MS on Nov 3, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. The rooms are smaller than some and could use some upgrading. But the location is perfect. Beautiful view from our room. Easy walk to town and local attractions. Check in and parking were very easy. Staff were very responsive to any requests. We had breakfast at the restaurant which was quiet good too. I would definitely stay here again!!
Stayed 2 nights in Oct 2023
Response from Maureen S on Oct 10, 2023
Thank you so much for taking the time to add your kind review! We are so happy to hear that you had such a good experience, and we do hope that you will visit with us again!

10/10 Excellent

Catherine

Stayed 2 nights in Oct 2023
Response from MS on Nov 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mikolaj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, amazing view, wonderful staff!
Stayed 3 nights in Oct 2023
Response from Maureen S on Oct 6, 2023
Thank you for your feedback! We are so happy that you enjoyed your time here, and we hope to see you again in the future!

6/10 Okay

Robert

Stayed 1 night in Oct 2023
Response from MS on Oct 26, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Sonja

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful rooms.
Oh dear. The rooms we were showed into were appalling. Not clean and stank of weed. They were up at the top of stairs (no lift) and the carpets were really dirty. One shower was hanging off the wall. The manageress whilst pleasant was unable to help us to upgrade (we were willing to pay) as there was a wedding and we were obviously not important. The location is stunning and this is such a pity.
Stayed 3 nights in Sep 2023
Response from Maureen S on Oct 6, 2023
Thank you for sharing your feedback. We apologize for the issues that you experienced during your stay. This is not the standard that our guests have come to expect. We appreciate your input and will take efforts to make sure that these types of issues do not happen again. Hopefully you will return and give us another chance to make this past stay up to you!

8/10 Good

Larysa

Stayed 1 night in Oct 2023
Response from MS on Oct 26, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities
Response from MS on Oct 3, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Enjoyable stay, but
Overall enjoyable stay. Had reserved a Superior room; it had wonder view but was basic, tired, bathroom small. Hotel dinner delicious except for watery taseless chowder. Found numerious hotel text unneccessry and annoying.
Stayed 1 night in Sep 2023
Response from Maureen S on Oct 2, 2023
Thank you for your feedback. We are pleased to know that you had an enjoyable stay, however we do sincerely apologize for not meeting your standards. We do try our best to give our guests a good experience, and we take your critique seriously. Hopefully you will return and give us another chance to make this past stay up to you!

6/10 Okay

Ann Marie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from MS on Sep 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our weekend in PTown. It was great to see all the wildlife right out our window. Easy to get downtown and out to Race Point Beach.
Stayed 3 nights in Sep 2023
Response from Maureen S on Sep 28, 2023
Thank you for your feedback! We are so happy that you enjoyed your time here, and were able to appreciate the variety of wildlife that we co exist with. We hope to see you again in the future!

6/10 Okay

Theresa

Traveled with partner
Liked: Cleanliness
I like this hotel. I stayed there many years ago and things have changed quite a bit. It is showing age and my reservation got messed up. But the night staff was able to fix it and I got the beach view. This was the better of the 3 hotels I booked with Expedia,
Stayed 3 nights in Sep 2023
Response from Maureen S on Sep 28, 2023
Thanks for staying with us. We appreciate your feedback! And thank you for returning to visit with us again, we hope you will be back!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t Beat the Location
Great location and views. On site restaurant with good service and food. It’s an old inn but well kept. Not much they can do with the bathrooms which was difficult to manage due to cramped space, a small toilet tucked in a tight corner, and a very slipperytub/shower. Pluses far outweigh the minuses.
View from the lawn outside our room.
Stayed 1 night in Sep 2023
Response from Maureen S on Sep 28, 2023
Thank you for your feedback! We are so happy that you enjoyed your time here, and we hope to see you again in the future!

6/10 Okay

CJ

Stayed 1 night in Sep 2023
Response from MS on Sep 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming hotel! Highly recommended 😊
Stayed 1 night in Sep 2023
Response from MS on Sep 21, 2023
Thank you so much for taking the time to add your kind review! We are so happy to hear that you had such a good experience, and we do hope that you will visit with us again!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from MS on Sep 21, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Leah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at the Provincetown Inn - the staff were friendly and helpful, and the hotel was beautiful. We really enjoyed the murals and the old fashioned charm, being from the 1930s. My only small complaint was that the breakfast was expensive for the quality.
Stayed 2 nights in Sep 2023
Response from MS on Sep 21, 2023
Thank you for your feedback! We are so happy that you enjoyed your time here, and we hope to see you again in the future

6/10 Okay

Edward

Liked: Staff & service
Disliked: Cleanliness
Location is great but missing the mark
The location is absolutely breathtaking but the motel needs a lot of love. We don’t typically feel the need to wear socks while staying at a hotel but we did here.
Stayed 1 night in Sep 2023
Response from MS on Sep 21, 2023
Thank you for taking the time to add your review! We are pleased to hear that you enjoyed your stay. Also, we do try our best to give our guests a good experience, and we take your critique seriously. We do hope that you will join us again in the future!

10/10 Excellent

george

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best it’s ever been
The P Town in is the best it’s ever been. Loved the room, cleanliness and the whole place
Stayed 1 night in Sep 2023
Response from MS on Sep 15, 2023
Thank you so much for taking the time to add your kind review! It sounds like you have stayed with us before, thank you for your loyalty. We are so happy to hear that you had such a good experience, and we do hope that you will visit with us again!

10/10 Excellent

Brookelynn

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 1 night in Sep 2023
Response from MS on Sep 11, 2023
Thank you for your feedback! We are so happy that you enjoyed your time here, and we hope to see you again in the future!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location , Clean Room , Friendly staff
Stayed 2 nights in Sep 2023
Response from MS on Sep 11, 2023
Thank you for your feedback! We are so happy that you enjoyed your time here, and we hope to see you again in the future!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from MS on Sep 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property
Stayed 1 night in Sep 2023
Response from MS on Sep 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elisabeth, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from MS on Sep 11, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

JOSHUA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location but was unhappy with my room this time. I asked to be moved but front desk wasn’t accommodating even though there was hardly anyone there after Labor Day.
Stayed 3 nights in Sep 2023
Response from MS on Sep 15, 2023
Thank you for taking the time to add your review! We are pleased to hear that you enjoyed your stay. Also, we do try our best to give our guests a good experience, and we take your critique seriously. We apologize for any inconvenience that you experienced with your room, as we were sold out the whole week and did not have anything to offer you. We do hope that you will join us again in the future!

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from MS on Sep 8, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ayoub

Disliked: Cleanliness, staff & service, property conditions & facilities
Maybe they need to help the people and understand that guest with a baby should not be on top floor and dirty room
Stayed 2 nights in Sep 2023
Response from MS on Sep 15, 2023
Thank you for sharing your feedback. We apologize for the issues that you experienced during your stay. This is not the standard that our guests have come to expect. We appreciate your input and will take efforts to make sure that these types of issues do not happen again. We do hope that you will stay with us again in the future!

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Second room a little small.
Stayed 5 nights in Aug 2023
Response from MS on Sep 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at this property. Room was directly on the water, clean and comfortable.
Stayed 2 nights in Aug 2023
Response from MS on Sep 1, 2023
Thank you so much for taking the time to add your kind review! We are so happy to hear that you had such a good experience, and we do hope that you will visit with us again!

10/10 Excellent

Derek

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall enjoyable experience. Walking distance to everything on Commercial Street.
Stayed 3 nights in Aug 2023
Response from MS on Sep 1, 2023
Thank you for your feedback! We are so happy that you enjoyed your time here, and we hope to see you again in the future!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing get away. Great location
Stayed 1 night in Aug 2023
Response from MS on Sep 1, 2023
Thank you for your feedback! We are so happy that you enjoyed your time here, and we hope to see you again in the future!

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
A bit disappointing
The room wasn’t ready at 4:00 when we went to check in. We got to the room around 4:30. It was overall grimy, dirty, and dingy. I can’t believe they charge $400 a night for rooms here.
Stayed 3 nights in Aug 2023
Response from MS on Sep 1, 2023
Thank you for your feedback. We sincerely apologize for not meeting your standards. We do try our best to give our guests a good experience, and we take your critique seriously. Hopefully you will return and give us another chance to make this past stay up to you!

8/10 Good

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the craziness.
Stayed 1 night in Aug 2023
Response from MS on Sep 1, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Erin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from MS on Sep 1, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Lynn

Disliked: Amenities, property conditions & facilities
Wow, I should’ve read the reviews in more detail — my room (153) was awful. I booked last minute right before Labor Day and had basically no options, but paid more than $400 a night for a “deluxe king” that was a joke. No carpet in the room, some sort of vinyl flooring. No door on the closet. Bathroom door did not close. Toilet paper holder comically situated 4 feet away from toilet behind the door. No hook for a hand towel. No wash cloths provided. Soap and shampoo pump dispensers in shower could not be opened/used. The only furniture besides the bed was a tiny table with two cheap hard chairs. The walls were so thin I heard every phone conversation my neighbor had. And the noise of the ice dispenser around the corner. The door from the parking lot was right outside my room and anyone opening and closing it shook my room door. The location is nice and so was the staff, but I wouldn’t put someone in house arrest in this room. It looked NOTHING like any of the photos on the website.The kind manager at the front gave me a small refund. But the owners should be ashamed of this. Go somewhere else.
Stayed 2 nights in Aug 2023
Response from MS on Sep 1, 2023
Thank you for sharing your feedback. We apologize for the issues that you experienced during your stay. This is not the standard that our guests have come to expect. We appreciate your input and will take efforts to make sure that these types of issues do not happen again. Hopefully you will return and give us another chance to make this past stay up to you!