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Reviews of Chapmans Peak Hotel

4 out of 5
Chapmans Peak Hotel
Chapmans Peak Drive, Cape Town, Western Cape

Reviews

9.2

Wonderful

Rating 10 - Excellent. 90 out of 131 reviews" "
Rating 8 - Good. 32 out of 131 reviews" "
Rating 6 - Okay. 6 out of 131 reviews" "
Rating 4 - Poor. 2 out of 131 reviews" "
Rating 2 - Terrible. 1 out of 131 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ursula, Dallas

Stayed 2 nights in Feb 2024

6/10 Okay

Peter

Traveled with family
Liked: Staff & service, room comfort
An historical hotel that needs some TLC.
The hotel is in a lovely location and has a great history. The staff were good, staff and efficient. The rooms were good and comfy. Unfortunately the rest of the hotel had a musty odour and definitely needs to some deep cleaning, renovation and upgrading. The dining area is tired and in definite need of a refurbishment.
Stayed 3 nights in Jan 2024

10/10 Excellent

Carl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from CPH Team on Feb 8, 2024
Thank for your review

10/10 Excellent

Reniel

Stayed 2 nights in Dec 2023

10/10 Excellent

Martin

Stayed 1 night in Dec 2023

10/10 Excellent

Izak, Wilmington

Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of SA's best kept treasured secrets
it was great. the staff was maverlous .the food was fresh and tasty...this is a treasure that is nestled in a small fishing village..i advise anyone in the area to stay..you will not be disappointed
Stayed 3 nights in Nov 2023
Response from CPH Team on Nov 10, 2023
What a lovely compliment and review. Thank you for taking the time to review your stay with us. It is much appreciated.

10/10 Excellent

M David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful blend of 120 year old carriage inn and modern boutique hotel. Totally safe & quiet. 4th floor cliff edge pool lovely. Uninterrupted views of Hout Bay. Parking underground and security of a high level. Restaurant part of old hotel & very characterful. Food slighty overpriced compared to other more modern restaurants. Breakfast - when not buffet - a little bit mixed in service. But venue & view & room quality wins out.
Stayed 3 nights in Oct 2023
Response from CPH Team on Oct 30, 2023
Thank you for taking the time to review your staff with us. We appreciate your feedback and comments.

8/10 Good

Tanya

Stayed 3 nights in Sep 2023
Response from CPH Team on Oct 30, 2023
Thank you

4/10 Poor

Pamella Tendayi

Stayed 2 nights in Jun 2023

10/10 Excellent

Jannie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chappies nice
Great sea views and excellent service,love the old world charm
Stayed 2 nights in Jun 2023
Response from CPH Team on Jun 15, 2023
Thank you for taking the time to review your stay with us. We appreciate your positive score and comments

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed at a few locations during our Cape Town trip and Hout Bay never disappoints in terms of its location. Magnificent views from our sea view rooms and we had a lovely walk up Chapman's Peak on Saturday morning with lots of other locals, there's also a great little container style barista/coffee shop just across the road offering great coffee and a fantastic view. I have to make particular mention to Wendy on the cleaning staff. It was only mid-air out of Cape Town that I realised I had left my diamond stud earrings on my bedside table, there was absolutely nothing I could do for 90 minutes until we touched down in Johannesburg and I was able to call the hotel. My faith in humanity is totally restored and just so thankful to Wendy for her honesty in finding & returning my earrings to reception so that my friend who lives locally could collect them on my behalf and safely keep them until my next trip to Cape Town. The hotel itself had all the facilities that we needed. We enjoyed a lovely dinner at the hotel which is also well supported by the locals (breakfast however was a little underwhelming). Would definitely stay here again.
Stayed 2 nights in Apr 2023
Response from CPH Team on May 12, 2023
Thank you for taking the time to review your stay. Your feedback, comments and positive score are much appreciated.

10/10 Excellent

Craig

Stayed 1 night in Apr 2023
Response from CPH Team on May 12, 2023
Thank you

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room that was a comfortable size. Breakfast was excellent and had hot made to order options and a great coffee barista. Pool didn’t look great and we didn’t swim there but you’re right across from the beach.
Stayed 3 nights in Mar 2023
Response from CPH Team on Apr 3, 2023
Thank you for your review and feedback Robyn

10/10 Excellent

Mandla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, amazing views and very friendly staff
Stayed 1 night in Mar 2023
Response from CPH Team on Mar 17, 2023
Thank you for the wonderful positive score and compliments.

8/10 Good

SHARON

Stayed 1 night in Feb 2023
Response from CPH Team on Feb 21, 2023
Thank for taking the time to review your stay

10/10 Excellent

Meagen

Stayed 1 night in Feb 2023
Response from CPH Team on Feb 20, 2023
Thank you kindly for your positive score. Much appreciated

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loads of character and lovely views!
Wonderful views over Hout Bay with a walk along the beach a stone's throw away. Modern rooms linked to original hotel where restaurant & bar areas have loads of character and a good daily vibe created by the many local visitors.
Stayed 1 night in Feb 2023
Response from CPH Team on Feb 16, 2023
Thank you for your kind positive review and comments. It is most appreciated.

8/10 Good

lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night stay
Stayed 1 night in Jan 2023
Response from CPH Team on Feb 7, 2023
Thank you for taking the time to review your stay with us.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful staff. Staff always helpful and positive. I would recommend this hotel to anyone wanting to stay at Hout Bay.
Stayed 9 nights in Jan 2023
Response from CPH Team on Feb 7, 2023
Dear BeindaThank you for choosing the Chapmans Peak Hotel and for the lovely positive review and comments.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning setting
Response from CPH Team on Jan 6, 2023
Thank you for taking the time to review your stay with us, much appreciated

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rooms were very good is size. service was great. Food options were lovely. Staff we so professional and personal. Lovely view from hotel room over Hout Bay
Response from CPH Team on Jan 4, 2023
Dear SamuelThank you for taking the time to review your stay with us. Your positive score and feedback are much appreciated

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from CPH Team on Dec 18, 2022
Thank you for taking the time to review your stay with us. It is much appreciated

10/10 Excellent

Maxene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a Gem of a Hotel!
Everything about this hotel I absolutely loved! The room was large, clean, and so comfortable. The view of the ocean from my balcony was a dream! Service was friendly and so accommodating. I adored talking to Joseph the bartender, and his cocktails were fantastic. The restaurant was so great too. Food was tasty, wine was superb, prices were reasonable, and service was great. Raymond and the others at the front desk were warm and welcoming. Sunsets from the pool deck were spectacular. I really miss this place already 💕
Stayed 8 nights in Dec 2022
Response from CPH Team on Dec 18, 2022
Dear MaxeneThank you for your most lovely review and comments. It is much appreciated. Will be sure to pass on your comments to the teamWe hope to be able to welcome you again

10/10 Excellent

Tanya

Stayed 3 nights in Nov 2022

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from CPH Team on Sep 13, 2022
Dear KellyThank you for taking the time to review your stay with us. Your positive score is greatly appreciated.

8/10 Good

Roger

Stayed 1 night in Jun 2022
Response from CPH Team on Jun 13, 2022
Thank you for taking the time to score your stay with us. Much appreciated

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous location overlooking the beach at Hout Bay. Lovely veranda for breakfast, stunning views from the pool deck, and such friendly, helpful staff! Highly recommend!!
Stayed 5 nights in Apr 2022
Response from CPH Team on May 3, 2022
Thank you for your positive feedback and comments Colleen. It's much appreciated

10/10 Excellent

Gordi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful relaxing experience! Cleanliness was 100%!
Stayed 2 nights in Jan 2022
Response from CPH Team on Feb 15, 2022
Thank you for the great score, much appreciated

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff make this place
Stayed 7 nights in Feb 2022
Response from CPH Team on Feb 11, 2022
Thank you for you kind compliment

4/10 Poor

Monika

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2021
Response from CPH Team on Jan 4, 2022
Thank you for choosing the Chapmans Peak Hotel. It seems we may have not met your expectations based on your score. If there was anything specific you'd like to comment on so that we may improve, please let us know. We can only improve if we know where we went wrong.

10/10 Excellent

Jean-Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chapman’s Peak Hotel
Carlos and his team are amazing. Felt welcome and the service is 5star while Maintaining a sense of family service and dedication.
Stayed 1 night in Dec 2021
Response from CPH Team on Jan 3, 2022
Dear Jean-Paul Thank you for you positive comments and score. It is much appreciated

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest opinion!
The external appearance of the building is dated. The quality of the rooms and linen were excellent. The situation of the restaurant and the food quality also excellent. Good choice on the menu and the wine selection varied and with good prices. Not cheap but fair value. Great buzz eating on the patio at lunch and dinner. We stayed weekend so not sure how the vibe would be during the week. Definitely visit again.
Stayed 1 night in Dec 2021
Response from CPH Team on Dec 24, 2021
Thank you for your kind compliment and score. It is appreciated

10/10 Excellent

Mary, Portland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chapmans Peak Hotel combines the old-world charm of the original building (where the locally popular bar and restaurant are located) with spacious modern bayview rooms in its new wing. The free covered parking and saltwater pool (with a stellar view) were welcome extras. Don't miss the well-curated wine shop next door. Delicious full breakfast included. An excellent value.
Stayed 1 night in Nov 2021
Response from CPH Team on Nov 23, 2021
Dear Mary Thank you for choosing the Chapmans Peak Hotel. We appreciate the time taken to review your stay. Your positive comments and score are most appreciated. We hope to welcome you again Regards

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from CPH Team on Jun 21, 2021
Thank you for choosing the Chapmans Peak Hotel and for taking the time to review/score your stay with us. It is much appreciated

10/10 Excellent

Mishalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Overall experience at CPH was excellent.
Stayed 1 night in Apr 2021
Response from CPH Team on May 3, 2021
Dear Mishalin Thank you for choosing the Chapmans Peak Hotel and for taking the time to review/score your stay with us. It is much appreciated

10/10 Excellent

Memorable, India New Delhi

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay and memorabilia which was a business trip, would love to go with family again and stay in the same hotel and enjoy a lot with family.
Stayed 4 nights in Nov 2015
Response from CPH Team on Jul 27, 2020
Thank you for you lovely review. Looking forward to welcoming you again in the future Stay safe

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from CPH Team on Mar 5, 2020
Thank you for your great score reviewing your stay with us

10/10 Excellent

Mary, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed staying at Chapmans Peak because the hotel has an old world feel, its history goes back about 100 years. We stayed in the adjoining newer wing with very comfortable rooms and modern bathrooms. Our view overlooking Hout Bay was marvellous and the staff made us very welcome. We had supper on the terrace, which is always busy and has a pleasant atmosphere. Do stay.
Stayed 4 nights in Feb 2020
Response from CPH Team on Feb 25, 2020
Thank you for choosing Chapmans Peak Hotel and for your kind compliments. We hope to welcome you again in the future

10/10 Excellent

KUAN Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Friendly staff
Very nice location. Beautiful and friendly staff. Low Shedding is a little inconvenience but we learned the lesson of not taking things for granted. The staff is all exceptionally friendly and warm. Will come back soon
Stayed 3 nights in Jan 2020
Response from CPH Team on Feb 5, 2020
Thank you for you lovely review of your experience with us. Yes, you right load shedding and our water crisis has taught us not to take such things for granted. We hope to welcome you again in the future

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from CPH Team on Jan 21, 2020
Thank you for taking the time to review your stay and for the 5 out 5 score

6/10 Okay

Richard

Stayed 1 night in Jan 2020

8/10 Good

Heather

Stayed 3 nights in Jan 2020

10/10 Excellent

Park

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel in a fabulous location. Quiet atmosphere, great service and great food.
Stayed 4 nights in Dec 2019
Response from CPH Team on Jan 7, 2020
Thank you for taking the time to review your stay with us, we appreciate the positive score :-)

10/10 Excellent

Michael

Stayed 2 nights in Dec 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best overnight stay ever
The staff were very helpful. The room was cozy and very clean. I loved the combination of the old and modern look. The breakfast the morning was delicious and our waiter was amazing
Stayed 1 night in Nov 2019
Response from CPH Team on Dec 9, 2019
Dear Michelle Thank you for taking the time to review your experience with us, we appreciate your lovely positive comments.

10/10 Excellent

PJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from CPH Team on Dec 3, 2019
Thank you taking the time to review your stay with us - thanks for the positive review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly efficient staff. Great Room. Great Food. Great Bar. Has the feel and probably is a family owned and run Hotel. Will stay again. Many thanks.
Stayed 1 night in Nov 2019
Response from CPH Team on Nov 18, 2019
Thank you for taking time to review your stay with us so kindly. We appreciate the positive feedback. We look forward to welcoming you again in the foreseeable future

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are massive, with a great view and the beds are extremely comfortable. Across the road from a great gym and a selection of fabulous restaurants and coffee shops just a few yards away. Such a great location in a beautiful spot and a really relaxing comfortable stay. Highly recommended.
Stayed 2 nights in Oct 2019
Response from CPH Team on Oct 11, 2019
Thank you for choosing to stay at the Chapmans Peak Hotel and taking the time to review your stay. We appreciate your very positive feedback regarding your stay and the location (Hout Bay is a great location with a lot to offer it's visitors)

10/10 Excellent

Ross

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from CPH Team on Sep 26, 2019
Thank you for choosing to stay at the Chapmans Peak Hotel and for your positive review