Ratings based on 30 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
by A verified traveler from Limpopo
Disappointed as the hotel is being refurbishedPosted Jul 20, 2015
Disappointed as the hotel is being refurbished no one told us, old TV in room dated, I feel expensive stay will not go again.
for Everyoneby A verified traveler from yorks
Nice hotel not too far from the airportPosted Mar 28, 2015
Pros: The staff were pleasant
Cons: Lifts would be good
Location: Not far from stellenbosch a lovely town and near lots of winerys
Visited this hotel 12 years ago it was very good , but it could do with updating.
for Couplesby A verified traveler
Fine for a nightPosted Mar 2, 2015 on Hotels
This is a large 'corporate' hotel setup to handle large functions and conferences. The rooms and amenities are good but not outstanding. Service is efficient and friendly.
by A verified traveler from Calgary, Canada
Lord Charles - disappointedPosted Jan 5, 2015
Pros: Location is good, parking plentiful. Pools nice.
Cons: No face cloths in the bathroom.
At check-in, the receptionist seemed flustered and our room was not ready, even though we were somewhat late for checking in. The pools were nice. The hotel was in many places in a state of neglect and clearly worn down. Table cloths dirty. Had to ask for coffee and service, staff was not attentive. None of these deal breakers, but somewhat disappointing. WiFi was very, very poor.
for Familiesby A verified traveler
REASONABLE HOTEL CLOSE TO FACITIES and AIRPORTPosted Jan 4, 2015
Pros: Location, facilities for swimming, room service, a la carte restaurant.
Cons: Services mentioned above
Location: Reasonable shopping facilities and beach within driving proximity. Close to Cape Town, wine route and related tourist attractions
We were not provided with the quality of rooms and locations that we had booked. The hotel however accomodated this problem after two nights and we were able to spend the remaining five nights in reasonable rooms. However the extra bed for which we had paid extra was not provided at all for one night and when eventually provided was uncomfortable. Certain services such as an outside umbrella were only provided for one of the rooms and not for another. This only happened after repeated requests and only for three of the seven days. The comlimentary tea bags and milk was not rplenishede after the first two days. The quality of breakfast was excellent. The a la carte restaurant food was well prepared and of good quality.
for Business Travelersby Graham from UK
Recommend great service and excellent locationPosted Oct 30, 2014 on Hotels
just steyed the one night. Old hotel, but looked after and in a great location. Friendly staff and excellent service, would recommend.
for Overnight Stay Before Destinationby Marco from Port elizabeth
Good Hotel but very bad condition.Posted Sep 1, 2014 on Hotels
Gits a beautiful Hotel but very bad condition. Toilet door Handles felt off. Breakfast was good thanks. M
for Everyoneby A verified traveler from New Zealand
Charming Lord Charles!Posted Aug 14, 2014
Pros: The great hospitality of the accommodation and Lounge area which made you feel at home!
Cons: We did not feel that there was much needed in the way of improvement.
Location: Close to all shopping centres, restaurants and beaches and wine routes and places of interest!
We had a wonderful experience during our 3 week stay at The Lord Charles! From the moment we arrived we were made to feel very welcome by the friendly staff. The facilities were user friendly and comfortable. The restaurant and service was excellent and the food was at a high standard! Great staff and chef! It was very sad to leave as we felt like family. We will certainly be back there next year! Well done and thanks to all at The Lord Charles :) P&A New Zealand
for Personal Eventby meshack from johannesburg
Posted Apr 15, 2014 on Hotels
great location. value for money.
Posted Apr 14, 2014 on Hotels