4 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of Pullman Cape Town City Centre

4.5 out of 5
Pullman Cape Town City Centre
22 Riebeek Street, Cape Town, Western Cape

Reviews

8.4

Very Good

Rating 10 - Excellent. 96 out of 200 reviews" "
Rating 8 - Good. 63 out of 200 reviews" "
Rating 6 - Okay. 22 out of 200 reviews" "
Rating 4 - Poor. 6 out of 200 reviews" "
Rating 2 - Terrible. 13 out of 200 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

waldemar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with very helpful staff
Stayed 8 nights in Mar 2024
Response from The Pullman Cape Town Team on Apr 2, 2024
Dear Waldemar, It was our pleasure to have you at the Pullman Cape Town and we are delighted you had a fantastic experience here in Cape Town! We hope to welcome you back to Pullman very soon

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Pullman Cape Town Team on Mar 27, 2024
Dear Kathy, We love getting the 5-star reviews and THANK YOU for choosing Pullman! It was our pleasure to have you with us and hope to welcome you back very soon!From all of us at Pullman Cape Town

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Ignore the negative comments, this is angriest place to stay. The staff are wonderful and so helpful, the breakfast is good, rooms are nice and location is perfect. I saw comments about the lifts, this is only for the car park, the general lifts are fine and I had no issues at all. So all in all a great place to stay and I would be back for sure.
Stayed 2 nights in Mar 2024
Response from The Pullman Cape Town Team on Mar 20, 2024
Dear Nigel,We truly appreciate your support and trust in us. Your review brightens our day and serves as a constant reminder of why we love what we do.

10/10 Excellent

Jeannette

Stayed 5 nights in Feb 2024
Response from The Pullman Cape Town Team on Feb 13, 2024
We love getting the 10-star reviews and THANK YOU for choosing Pullman! It was our pleasure to have you with us and hope to welcome you back very soon!

10/10 Excellent

Jeannette

Stayed 5 nights in Feb 2024
Response from The Pullman Cape Town Team on Feb 12, 2024
Dear Jeanette, thank you for the 10 stars ! We are delighted you had a wonderful experience at Pullman Cape Town and hope to see you soon back again ! All our best !

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from The Pullman Cape Town Team on Feb 6, 2024
We love getting 10-star reviews and THANK YOU for choosing Pullman! It was our pleasure to have you with us and hope to welcome you back very soon!

8/10 Good

Sheronda, Milwaukee

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the staff was amazing. We stayed at the property for 2 days and the air conditioning did not work in the building on our first night. Staff advised us that it was a Cape Town issue and not a hotel issue. Overall the stay was pleasant. The room was clean and our view was beautiful. I would stay here again in the future.
Stayed 2 nights in Jan 2024
Response from The Pullman Cape Town Team on Feb 1, 2024
Dear Sheronda,thank you for your insightful review. We are delighted to hear that our friendly staff made your stay memorable. We apologize for the inconvenience with the air conditioning, it has been rectified. We hope to see you at Pullman Cape Town again soon.

10/10 Excellent

Kevin, Fort Lauderdale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms. Comfy beds. Breakfast was delicious and fresh. Highly recommend staying at Pullman.
Stayed 1 night in Jan 2024
Response from The Pullman Cape Town Team on Feb 1, 2024
Dear Kevin,Thank you for your fantastic 5-star review. We are delighted to hear that you enjoyed your stay. We look forward to hosting you at the Pullman Cape Town again in future.

8/10 Good

Alistair

Stayed 3 nights in Dec 2023
Response from The Pullman Cape Town Team on Feb 1, 2024
Dear Alistair, It was our pleasure to have you at the Pullman Cape Town. We hope to welcome you back to Pullman very soon.

10/10 Excellent

Chi Qui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice here
Stayed 1 night in Dec 2023
Response from Pullman Cape Town on Dec 8, 2023
Dear Chi Qui,It was our pleasure to have you at the Pullman Cape Town and we are delighted you had a fantastic experience here in Cape Town !We hope to welcome you back to Pullman very soon,Our sincere thanks,The Pullman Cape Town team

10/10 Excellent

Omar scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent management
Stayed 5 nights in Sep 2023
Response from Pullman Cape Town on Nov 20, 2023
Dear Omar Scott,Thank you for taking the time to rate our service and for the positive feedback.

6/10 Okay

Amne

Stayed 6 nights in Oct 2023
Response from Pullman Cape Town on Nov 20, 2023
Thank you for taking the time to rate our service.We appreciate your feedback.

8/10 Good

Niel

Stayed 1 night in Jul 2023
Response from GuestRelations on Jul 19, 2023
Dear Niel,Thank you for choosing to stay with us and for sharing your positive review. Our team are delighted that you have enjoyed your time with us and are looking forward to welcoming you back again soon.Kind regardsRadisson Blu Hotel & Residence Cape Town team

4/10 Poor

JOAO

Stayed 10 nights in Jun 2023
Response from GuestRelations on Jun 26, 2023
Dear valued guest,Thank you for sharing your feedback and for choosing to stay with us.It seems like we have fallen short in meeting your expectations during your time spent with us, we do apologize for the lack service and quality experienced. Unfortunately no details provided in the review, please share with us additional details? In order for us to address and rectify the concerns accordingly.Looking forward to hearing from you soonest. Kind regardsRadisson Blu Hotel & Residence Cape Town team

10/10 Excellent

Dhruvesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from GuestRelations on Jun 6, 2023
Dear valued guest,Thank you for choosing to stay with us and for sharing your positive review.Our team are delighted that you have enjoyed your time with us and are excited to welcome you back again soon.Kind regardsRadisson Blu Hotel & Residence Cape Town team

10/10 Excellent

Dionisio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in May 2023
Response from GuestRelations on Jun 1, 2023
Dear Dionisio,Thank you for taking the time to share your review with us, our team are delighted that you have enjoyed your time with us.Your feedback will be shared with our team to ensure we continue to create positive stays for our valued guests.We are looking forward to welcoming you back again soon. Kind regardsRadisson Blu Hotel and Residence Cape Town team

10/10 Excellent

Suzanne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property multiple times. Always an enjoyable stay. The staff are always friendly, helpful and welcoming. Hotel rooms are extremely comfortable and beautifully appointed.
Stayed 1 night in May 2023
Response from GuestRelations on May 31, 2023
Dear Suzanne,Thank you for taking the time to share your review with us, our team are delighted that you have enjoyed your time with us.Your feedback will be shared with our team to ensure we continue to create positive stays for our valued guests.We are looking forward to welcoming you back again soon. Kind regardsRadisson Blu Hotel and Residence Cape Town team

10/10 Excellent

Paiwan

Stayed 1 night in May 2023
Response from GuestRelations on May 15, 2023
Dear valued guest,Thank you for the positive review and for choosing to stay with us.Our team are delighted that you have enjoyed your time with us and are looking forward to welcoming you back again soon.Your feedback will be shared with our team to ensure we continue to deliver excellence and creating positive memorable moments.Kind regardsRadisson Blu Hotel and Residence Cape Town team

8/10 Good

Michael

Stayed 1 night in May 2023
Response from GuestRelations on May 12, 2023
Dear Michael,Thank you for taking the time to share your review with us and for choosing to stay at our establishment.We are delighted that we have met your expectations and are excited to welcome you back again soon.Kind regardsRadisson Blu Hotel and Residence Cape Town team

8/10 Good

Lynn

Stayed 1 night in Apr 2023
Response from Azana on Apr 27, 2023
Thank you so much for the feedback this helps us improve. We cannot wait to have you back.

10/10 Excellent

rajendra

Stayed 1 night in Apr 2023
Response from GuestRelations on Apr 17, 2023
Dear valued guest,Thank you for sharing your positive experience with us, our team are delighted that you have enjoyed your time spent with us.We will share your score with our team to ensure we continue to deliver service excellence and in so creating positive memorable moments for our guests.We are looking forward to welcoming you back again soon. Kind regardsRadisson Blu Hotel & Residence Cape Town team

10/10 Excellent

Dylan

Liked: Cleanliness, property conditions & facilities, room comfort
CONSISTENTLY GREAT!
Radisson Blu is always my go to city stay in Cape Town. Been coming to Radisson for about 5 years now regularly, centrally situated to restaurants and all amenities.
Stayed 1 night in Mar 2023
Response from GuestRelations on Mar 23, 2023
Hi Dylan,Thank you for taking the time to share your positive review, our team are delighted that you enjoyed your time spent with us. We are honored to have you as part of our family and are excited to welcome you back again soon.Kind regardsRadisson Blu Hotel and Residence Cape Town team

10/10 Excellent

Connie-Jo, Lauderhill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2023
Response from GuestRelations on Mar 17, 2023
Hi Connie-Jo,Thank you for sharing your positive review and for choosing to stay with us.We are delighted that you have enjoyed your time spent with us, and are looking forward to welcoming you back again soon.Kind regardsRadisson Blu Hotel & Residence Cape Town team

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from GuestRelations on Apr 3, 2023
Dear Donna,Thank you for sharing your review, we are delighted that you have enjoyed your time spent with us, your feedback will be shared with our team to ensure we continue to deliver excellence and creating memorable moments.We are looking forward to welcoming you back again in Cape Town soon.Kind regardsRadisson Blu Hotel & Residence Cape Town team

10/10 Excellent

Chadrick

Stayed 2 nights in Feb 2023
Response from GuestRelations on Mar 7, 2023
Dear valued guest,Thank you for sharing your review with us, and for choosing to stay at our beautiful hotel.We are delighted that you have enjoyed your time spent with us and that we were able to meet your expectations.Our team are looking forward to welcome you back again soon.Kind regardsRadisson Blu Hotel & Residence Cape Town team

2/10 Terrible

Jonathan

Stayed 1 night in Feb 2023
Response from GuestRelations on Feb 7, 2023
Dear valued guest,We do apologize for the shortfall and service standard experienced.We have noted that no comments were made with regards to your stay, if you are able to inbox us any matters of concern, it would be highly appreciate in order for our team to get in contact with you and address the issues with the team?Looking forward to hearing from you soonest.Kind RegardsRadisson Blu Hotel & Residence Cape Town team

6/10 Okay

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and strip club next make too much noise all the way until 5am - too much for anyone to sleep through
Response from GuestRelations on Jan 16, 2023
Dear valued guest,Thank you for choosing to stay with us, and we appreciate you taking the time to review your stay.We do apologize for the inconvenience caused from external factors.Kind regardsRadisson Blu Hotel & Residence Cape Town team

6/10 Okay

Robert

Response from GuestRelations on Mar 7, 2023
Hi Robert,Thank you for sharing your review with us, and for choosing to stay at our hotel.We are delighted that you have enjoyed your time spent with us and that we were able to meet your expectations.Our team are looking forward to welcome you back again soon.Kind regardsRadisson Blu Hotel & Residence Cape Town team

10/10 Excellent

Elisheba

8/10 Good

Nhlanhla

Traveled with family
Liked: Cleanliness, staff & service
Proximity to all the interesting places in the city is the major recommendation of Radisson Blue Hotel & Residence. We could walk to District 6, the botanical gardens near Parliament, V&A Waterfront, and there are lots of restaurants in all directions within walking distance. Uber transportation was also super easy to get from and to the hotel.
Response from GuestRelations on Jan 16, 2023
Dear valued guest,Thank you for sharing your feedback, our team is delighted that you have enjoyed your time with us.Looking forward to welcoming you back again soon.Kind regardsRadisson Blu Hotel & Residence team

2/10 Terrible

Diane

Stayed 3 nights in Nov 2022
Response from GuestRelations on Jan 16, 2023
Dear valued guest,Thank you for taking the time to review your recent time spent with us.It seems that we have fallen short in meeting your expectations and failed to deliver service excellence, please accept our sincerest apologies in this regard.We continue to find ways to improve our service, and in so creating memorable moments for our guests.We hope to welcome you back again soon, allowing us the opportunity to showcase our true "Yes I Can" spirit to serve.Kind regardsRadisson Blu Hotel & Residence Cape Town team

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk staff
The staff was really accommodating. Even after I checked out they were super helpful the whole way through. Can’t say enough about them
Stayed 3 nights in Oct 2022

4/10 Poor

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Dissapointed
Wanted the Radisson Blu at the Waterfront - not in the City .. wasn’t clear enough on the booking… got ripped off with Uni Cab… instead of Hotel offering free eve (as my room was not ready) for a 2.6 km ride got charged R70 in a cab with no meter.. wasn’t explained there was a cost ! There was a fire alarm drill / practise - was never informed about this…
Stayed 1 night in Oct 2022

10/10 Excellent

Luis Josue

Stayed 2 nights in Oct 2022

6/10 Okay

Maitee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great but safety is a concern
The hotel itself was great. The staff is very friendly and food is good too. The only reason why I rated it lower is because the area around the hotel is not safe. We were told a previous guest had been mugged then a gentleman in our tour group was almost mugged 50 yards from the hotel. They have a free shuttle that will take you to and from the waterfront and it’s very safe there. Again, the hotel is wonderful. Just be forewarned. Most likely, all the hotels in the downtown area have the same problem.
Stayed 1 night in Sep 2022
Response from Radisson Residence Hotel on Sep 30, 2022
Good Day AllThank you for your message.Kindly note the city is big and we cannot see what going on in the city.Looking forward to hosting you again.Kind RegardsReservation team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights! My room on 11th floor was fine with partial views of Table Mountain and the Atlantic. There was only one lift working which resulted in some waiting and crowding. Breakfast was OK. Why can't we have real orange juice? Free parking was appreciated (separate lift). Got hassle walking back from Waterfront and on Long Street in the evenings. Recommend Madam Taitou Ethiopian restaurant on Long Street. Laundry service was not same day as stated.
Stayed 12 nights in Sep 2022
Response from Radisson Residence Hotel on Sep 30, 2022
Thank you for staying at the Radisson Blu Residence.

10/10 Excellent

Eunice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the love shown my the girls at the reception, the breakfast was awesome. Add dental care and room sandals
Stayed 5 nights in Sep 2022

8/10 Good

Pannila

Stayed 1 night in Aug 2022
Response from Radisson Residence Hotel on Sep 24, 2022
Thank you for your positive feedback.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Aug 2022
Response from Radisson Blu Hotel & Residence Cape Town on Aug 14, 2022
Dear Peter Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our facilities. We look forward to your next stay.

6/10 Okay

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Newer hotel that was very clean and friendly staffed. However, the area around it is very bad and dangerous. Just being out front for 5 minutes I got harassed several times. We only booked it because of a quick layover, so for that I guess it's okay. The restaurant had horrible reviews, we didn't go but looked and since there was no one eating there, we went to the Japanese restaurant across the street which was quite good
Stayed 1 night in Jun 2022
Response from Rozaan Sprinkle on Jul 7, 2022
Thank you for sharing your review, Frederick. I am sorry that the area we are situated in had an impact on your experience at the hotel. We would love to have you back in the near future.

10/10 Excellent

Tisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, so nice and helpful. You will always be greeted with a smile. The location was also great. The hotel provides shuttle service to a lot of the key areas so you don't have to Uber or cab around.
Stayed 5 nights in May 2022
Response from Radisson Residence Hotel on Jul 2, 2022
Thank you for your positive feedback. Looking forward to hosting you again.

8/10 Good

LaRyta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very accommodating. Bianca is the best! She went out of her way to ensure we had a pleasant stay.
Stayed 6 nights in May 2022

10/10 Excellent

Cicek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022

10/10 Excellent

Rosa-Mia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 15 nights in Mar 2022

6/10 Okay

Vicki

You asked.
Most of the service is good. Maid service is lacking not sure how often they clean the bathroom floors. I have gone days without maid service. On many occasions I’ve had to request. I’ve run out of toilet paper, water and at the moment have only 2 towels.(1 bath & 1 hand). This is an issue as my shower leaks and the floor gets slippery. Poor drainage. Have no extra towels to soak up water. There is only 1 small garbage can. Nothing in the bathroom. I had to request a blow dryer. Very old and very loud. My biggest complaint are the elevators. Waiting 15 minutes and longer is unacceptable. I’ve been told they are being fixed. Have been here several weeks and nothing. Taking the stairs down is dangerous. Once in stairwell there is only 1 exit. It is dark on some levels. This really is a bad scenario. Worse due to Covid and people are crowding the only operable elevator.
Stayed 15 nights in Dec 2021
Response from Inge on Jan 17, 2022
Dear Vicki, We are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We have shared your feedback with the Housekeeping Manager and will ensure that this does not happen again in the future. We are sincerely sorry about the extreme inconvenience it caused you. The elevator has caused extreme frustration, again our sincere apologies for this. We can assure you that this is in the process of being fixed. Thank you for your business and your constructive feedback, we do appreciate it. Best regards and wishes Radisson Blu Hotel and Residence Cape Town

6/10 Okay

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities
In the city centre . Easy access to transport. Walking distance to the water front. However only one functional lift out of 3 for the numerous guests so social distancing in the lift was a problem. Knowing there were another 3 lifts which were fully functional but for penthouse and other users ONLY was not helpful. Otherwise a nice hotel
Stayed 3 nights in Dec 2021
Response from Inge on Jan 6, 2022
Dear Simone Thank you for your review and constructive comments, we welcome and appreciate it. Please accept our sincere apologies for the major discomfort caused by the lift. We can assure you that this matter has been escalated to the highest level with our service provider, as requests for service were made prior to the festive season to avoid instances like these. Best regards Radisson Blu Hotel and Residence Cape Town

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
great hotel. very comfortable large rooms. good room service. parking a little confusing. good location.
Stayed 3 nights in Dec 2021
Response from Inge on Dec 15, 2021
Dear Expedia user Thank you for submitting your review and feedback, we welcome and appreciate the comments received from our guests. We are elated to see that you enjoyed your stay with us and hope to welcome you back to the hotel when you are in the city again. Kind regards and best wishes for the festive season! Danie Smit General Manager Radisson Blu Hotel & Residence, Cape Town

10/10 Excellent

Pieter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the hotel and they made it a very special honeymoon occasion for us. From the champagne and treats to the heart made on the bed of rose pedals it was an amazing experience and stay. The views of table mountain and lions head was amazing!
Stayed 1 night in Dec 2021
Response from Inge on Dec 7, 2021
Dear Pieter Thank you for your review and feedback, we truly welcome and appreciate it. We are elated to see that you enjoyed your honeymoon at our property and that you enjoyed the special treats. Our team loves preparing the rooms for special occasions! We hope to welcome you back to the property when you visit our city again! Best regards and wishes for the festive season ahead! Best regards, Danie Smit General Manager Radisson Blu Hotel and Residence, Cape Town

6/10 Okay

Verified traveler

Bed was two twins pushed together so always slipped apart and you get stuck in the middle. Strange smell in room, lofts, foyer. Maybe it was a very strong cleaning smell.
Stayed 2 nights in Nov 2021
Response from Inge on Nov 20, 2021
Dear Expedia user Thank you for submitting your review and feedback, we truly appreciate it. Kindly please accept our sincere apologies for the inconvenience caused during your stay. We have shared your comments with the relevant team members to ensure that we improve on this matter. We value your business and support! Best regards, Radisson Blu Hotel & Residence, Cape Town

10/10 Excellent

Sifanele Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and amazing just above expectations 😀
Stayed 2 nights in Nov 2021
Response from Inge on Nov 20, 2021
Dear Sifanele Brian Thank you for your review and feedback, we truly appreciate it. We are elated to see that you enjoyed your stay with us and hope to welcome you back soon at the hotel. We appreciate your business and support! Best regards, Radisson Blu Hotel & Residence, Cape Town