View from room
Check availability

Reviews of Sugar Hotel

5 out of 5
Sugar Hotel
1 Main Road, Green Point, Cape Town, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 123 out of 190 reviews" "
Rating 8 - Good. 46 out of 190 reviews" "
Rating 6 - Okay. 10 out of 190 reviews" "
Rating 4 - Poor. 3 out of 190 reviews" "
Rating 2 - Terrible. 8 out of 190 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth, bradford

Liked: Staff & service, amenities, property conditions & facilities
I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.
Stayed 2 nights in Apr 2024
Response from Oncemore on May 6, 2024
Thank you, we appreciate it.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Oncemore on May 6, 2024
Thank you Derek for your feedback.

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms are beautiful. The only small point is customers need to be aware the restaurant only serves breakfast only.
Stayed 2 nights in Apr 2024
Response from Oncemore on May 6, 2024
We really appreciate it Derek.

10/10 Excellent

Marissa, Carson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Make sure you book the most expensive room!!
We were very excited for our stay in this “5 star hotel” and to have the luxurious experience that you do get at a 5 star hotel. But that bubble was quickly burst when we arrived, this is not even close to being a 5 star, maybe 10 years back, I think that is when last maintenance was done on the Hotel. The only okay part was the reception staff, came to the counter a couple of times to find the person sleeping on the couch because of very long shifts. The breakfast staff is not trained and don’t understand english so to get the right food on your plate was a challenge, the breakfast was decent to give a compliment. Make sure not to book a standard room as it will feel like you are sleeping in the broom closet.
Stayed 2 nights in Jan 2024
Response from Oncemore on Jan 31, 2024
Thank you for your review, even when we do not know you. We can not verify if you were real guest and you are our competitor.

10/10 Excellent

Odwa

Stayed 1 night in Jan 2024
Response from Oncemore on Jan 31, 2024
Dear OdwaThank you very much for your review, we really appreciate it.Kind regardsOncemore

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
The room was really spacious and beautifully decorated. The staff were lovely. We had a great time, thanks.
Stayed 1 night in Jan 2024
Response from Oncemore on Jan 31, 2024
Dear LouiseThank you for your feedback we really appreciate it.Kind regardsOncemore

6/10 Okay

Tashmia

Disliked: Amenities
This is not a five star property. Dark room, old carpet, tired and shabby. No dressing gown or slippers or lobby lounge area.
Stayed 2 nights in Jan 2024
Response from Oncemore on Jan 31, 2024
Thank you for your review.

2/10 Terrible

Alison

Stayed 1 night in Jan 2024
Response from Oncemore on Jan 31, 2024
Thanks Alison

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Highly recommended
Fab little boutique hotel. Very close to the V&A Waterfront area - we took Ubers most days for £2. Hotel staff were very friendly and helped us organise a tour to see the penguins at Boulders Beach. The room was very spacious, with a huge bed. We could have benefitted from more wardrobe space, but otherwise totally fantastic
Stayed 6 nights in Nov 2023
Response from Oncemore on Nov 29, 2023
Dear PaulThank you very much for your review, we really appreciate it.We hope to host you again soon.Kind regardsOncemore

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice to stay
a friendly welcome and a quite and nice hotel.
Stayed 1 night in Nov 2023
Response from Oncemore on Nov 15, 2023
Thank yiou for staying with us.

10/10 Excellent

Thomas

Stayed 2 nights in Nov 2023
Response from Oncemore on Nov 15, 2023
Thank you for your feedback.

10/10 Excellent

Mimi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oncemore and George are very helpful and if you have any questions they are going to help as much as they can. The area is great to get to the start line of the Cape Town Marathon. Was not use to the no door for the toilet area in our bedroom. The staff is wonderful and I felt really safe.
Stayed 4 nights in Oct 2023
Response from Oncemore on Nov 14, 2023
Dear MimiThank you so much it was so wonderful to host you here.Kind regardsOncemore

6/10 Okay

Eugene

Stayed 1 night in Oct 2023
Response from Oncemore on Nov 14, 2023
Thank you.

10/10 Excellent

Lucinda

Stayed 2 nights in Sep 2023
Response from Oncemore on Oct 10, 2023
Thank you, for your feedback.

8/10 Good

WILLEM

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Oncemore on Aug 24, 2023
Dear WillemThank you for your email, we really appreciate it.. Your feedback is very important to us.RegardsOncemore

10/10 Excellent

Wendi

Traveled with partner
Liked: Amenities
Very nice and stylish property with friendly and helpful staff.
Stayed 1 night in Aug 2023
Response from Oncemore on Aug 24, 2023
Dear WendyThank you very much for your feedback. We really appreciate it.RegardsOncemore

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Sugar is a small hotel and the staff get to know you. They were very friendly. Someone was at the front door/desk 24/7. It is in a safe and quiet part of town, a $4 Uber ride to the Waterfront area. The breakfast was made to order and delicious. My room was small, however modern and very clean. They promptly responded to messages I sent them. I highly recommend staying at Sugar.
Stayed 1 night in Jul 2023
Response from Oncemore on Jul 15, 2023
Dear CarolThank you for your feedback we really appreciate it and we hope to host you again soon. Kind regards Oncemore

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Oncemore on Jul 19, 2023
Dear Valued GuestThank you very much for your review, we really appreciate it.Kind regardsOncemore

8/10 Good

Derek, London

Traveled with partner
Liked: Cleanliness
A very compact hotel hotel, but nice modern design and furnishings. Quite a walk to the town centre, but very conveniently placed for our few days.
Stayed 5 nights in Jun 2023
Response from Oncemore on Jun 30, 2023
Thank you for your review we really appreciate it.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here. Nice location near the V&A waterfront. Front desk staff very friendly and they were there 24 hours. Breakfast included, I had a nice Avo Smash with Bacon and orange juice every morning. Room was very comfy and with a private outdoor pool, shame that I couldn’t use it due to the weather. The room was cleaned every day. Couldn’t have asked for more really, very good value.
Stayed 4 nights in Jun 2023
Response from Oncemore on Jun 12, 2023
Thank you, Dominic for your feedback, we really appreciate it, we hope to host you soon.RegardsOncemore

8/10 Good

Giulia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short but lovely stay.
Stayed 1 night in Apr 2023
Response from Oncemore on Apr 14, 2023
Thank you for your review we really appreciate.

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2023
Response from Oncemore on Mar 29, 2023
Dear JessicaThank you for your feedback we really appreciate it.Kind regardsOncemore

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel. The manager leads by example, so service and communication are both top notch. The on-site restaurant & staff there were warm & hospitable & the food excellent. Would highly recommend.
Stayed 2 nights in Mar 2023
Response from Oncemore on Mar 29, 2023
Thank you, Sandra we hope you have a memorable stay with us.

8/10 Good

Alison

Traveled with partner
Liked: Amenities, property conditions & facilities
Our stay was good but could have been better. Because breakfast is in the adjoining restaurant we were only allowed one drink and one menu item which was not our expectation. The room was not replenished each day and we had to ask for towels, coffee pods and water. The outside plunge pool had not been cleaned on our arrival and was quite dirty.
Stayed 5 nights in Feb 2023
Response from Oncemore on Feb 16, 2023
Dear AlisonThank you for your feedback we will look into the points you have raised and find a lasting solution.Kind regardsOncemore

10/10 Excellent

Derrick

Stayed 1 night in Jan 2023
Response from Oncemore on Jan 31, 2023
Thank you, Derrick, it was pleasure hosting you, we already miss you. We hope to host you again.

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Breakfast was excellent.
Stayed 2 nights in Jan 2023
Response from Oncemore on Jan 24, 2023
Thank you for your feedback, we really appreciate it.

8/10 Good

Tinnon Mamadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Little Spot!
This hotel has fewer than 10 rooms, but somehow still manages to have a restaurant and a spa. Everything was beautiful, from the private pool attached to our room to the mountain view, and the price was shockingly good. Staff was very pleasant and there are 2 lovely dogs that live in reception. Would recommend, would stay again.
Stayed 2 nights in May 2022
Response from Oncemore on Jun 13, 2022
Dear Jonathan Thank you for your wonderful stay with us, we really enjoyed hosting you. Kind regards Oncemore

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great walkable location, nice large room with private soaking pool, very good breakfast
Stayed 2 nights in Jan 2022
Response from Oncemore on Jan 25, 2022
Dear Alberto Thank you for feed back we really appreciate it and we hope to host you again soon. Kind regards Oncemore

2/10 Terrible

Piyush

Traveled with partner
Disliked: Cleanliness, amenities
The room was exceptionally tiny. There was no space to move. Advertised as a 5star and charging 5star rates the room was tiny, facilities were non existant. The only thing that was decent was the breakfast. There was no automatic upgrade as they were supppsed to do
Stayed 3 nights in Dec 2021
Response from Oncemore on Jan 4, 2022
Dear Piyush Thank you for your feedback, here at Sugar Sugar Hotel we have different room types that suits all budgets. We do have high end room types and entry level room types, the customer chooses which room type suits them. I am not aware that it is mandatory for us to upgrade clients who book low end room types i will confirm that with Expedia. Thank you for choosing our Hotel. Kind regards Oncemore

8/10 Good

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25th Anniversary
Our stay was fantastic. Loved the private pool and breakfast.
Stayed 1 night in Dec 2020

6/10 Okay

Ilias

Traveled with family
Stayed 2 nights in Oct 2020
Response from Oncemore on Nov 2, 2020
Dear Valued Guest Thank you for your feedback we really appreciate it. Kind regards Oncemore

10/10 Excellent

Douglas C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet time at the Sugar.
A sweet little Hotel, luxurious and spacious room, very clean, excellent and friendly staff.
Stayed 1 night in Jun 2020
Response from Oncemore on Aug 26, 2020
Dear Douglas Thank you for your email, we really appreciate it. Thank you for choosing Sugar Hotel. Kind regards Oncemore

8/10 Good

Amina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feedback and suggestion
We had a pleasant stay, however the Monday we had to check out, the restaurant was closed (we had the bed and breakfast deal) Also, it would be a good addition to look into heated pools and perhaps an overhead cover for the patio, as when it was cold or raining, it wasn't pleasant to be on the patio. We are both smokers, so we needed to go out to the patio to smoke which was a bit uncomfortable due to the weather.
Stayed 3 nights in Jul 2020
Response from Oncemore on Jul 7, 2020
Dear Valued Guest Thank you for your email, we really appreciate your feedback. Thank you for choosing our Hotel. Kind regards Oncemore

8/10 Good

Tg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, little tiny room,no safe parking
Stayed 2 nights in Mar 2020
Response from Oncemore on Mar 17, 2020
Dear Valued Thank you for your email, we hope you enjoyed your stay with us. Sugar Hotel has got secure onsite parking and if we happen to have more cars than our space, we have got an arrangement with the Protea Hotel next where we can utilize their underground parking for free. Kind regards Oncemore

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Oncemore on Mar 2, 2020
Dear Karen Thank you for your feedback, we really appreciate your review. Kind regards Oncemore

10/10 Excellent

Talya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Oncemore on Mar 2, 2020
Dear Talya Thank you for your feedback we really appreciate it. Thank you again for choosing our Hotel. Kind regards Oncemore

10/10 Excellent

Gilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and central place to stay
Stayed 4 nights in Feb 2020
Response from Oncemore on Feb 27, 2020
Dear Valued Guest Thank you fore your feedback, we really appreciate it. We hope to host you again in future. Kind regards Oncemore

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpfull staff, nothing is to much to give you a wonderfull stay. For sure a placs to stay again
Stayed 1 night in Feb 2020
Response from Oncemore on Feb 14, 2020
Dear Valued Guest Thank you for your stay we really appreciate your feed back.. Thank you for choosing the Sugar Hotel. Kind regards Oncemore

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service friendly and helpful
Safe 15-20 min walk or R26 to the waterfront, albeit hotel staff advised not walking when dark. Spacious bedroom and bathroom, albeit some of the bedroom furniture needs updating. Nice without being spectacular breakfast. Bad start at check in when they seemed to have lost our reservation. However after that, found the staff very friendly and helpful, and best of all they had 2 very friendly labs.
Stayed 4 nights in Jan 2020
Response from Oncemore on Jan 28, 2020
Dear Andrew Thank you for your recent stay with us, we hope we met all your requirements. We look forward to hosting you again. Kind regards Oncemore

10/10 Excellent

Lize-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at this hotel some years ago. And again they did not disappoint. Beautiful kept hotel, centrally located with very friendly and helpful staff.
Stayed 1 night in Jan 2020
Response from Oncemore on Jan 24, 2020
Dear Lize-Marie Thank you for choosing our Hotel again for your stay . we hope you enjoyed your stay Oncemore. Kind regards Oncemore

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Oncemore on Jan 24, 2020
Thank you. We appreciate your feedback.

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Oncemore on Jan 9, 2020
Dear Valued Guest Thank you for choosing our Hotel, We hope to host you again in future. Kind regards Oncemore

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Oncemore on Dec 29, 2019
Thank you for your review.

6/10 Okay

Meagan, London, Ontario

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed at this hotel during the height of the countries load-shedding (power issues) and quickly realized it was one of the only hotels in the area without a generator so the hotel was without power during peak times. When we tried to move they gave us a hard time about refunding us for our nights we were cancelling but eventually we did get our refund. Also worth noting only certain rules have access to the pool, something we didn't know in advance.
Stayed 3 nights in Dec 2019
Response from Oncemore on Dec 29, 2019
Dear Meagan Thank you for your feedback, we really appreciate it. Your concerns will be addressed. Kind regards Oncemore

8/10 Good

Gert

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Oncemore on Dec 29, 2019
Dear Gert Thank you for your feedback and thank you for choosing our Hotel. Kind regards Oncemore

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem!
Service and comfort exceeded our expectations! Highly recommended!
Stayed 2 nights in Nov 2019
Response from Oncemore on Nov 17, 2019
Dear Maureen Thank you for choosing our Hotel. We hope to host you again. Kind regards Oncemore

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel is wonderful and the staff are very friendly. It was better then we had imagined. The location is perfect.
Stayed 4 nights in Nov 2019
Response from Oncemore on Nov 17, 2019
Dear Valued Guest Thank you for your review, we hope to host you again in future. Kind regards Oncemore

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely artistic touches, decor, room layout , staff very accommodating
Stayed 2 nights in Nov 2019
Response from Oncemore on Nov 13, 2019
Dear Guest Thank you for your review , we hope we met all your expectations. Kind regards Oncemore