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Reviews of Econo Lodge Carrollton Smithfield

2.5 out of 5
Econo Lodge Carrollton Smithfield
20080 Brewers Neck Blvd, Carrollton, VA

Reviews

6.0
Rating 10 - Excellent. 36 out of 247 reviews" "
Rating 8 - Good. 66 out of 247 reviews" "
Rating 6 - Okay. 58 out of 247 reviews" "
Rating 4 - Poor. 46 out of 247 reviews" "
Rating 2 - Terrible. 41 out of 247 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Buster

Stayed 1 night in Sep 2022

6/10 Okay

Amy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room had mold all through the bathroom so of course we didn't use it. When repiored to staff the reply I git was... " thank you for understanding." Double charged on my bank statement for pet fee.
Stayed 1 night in Sep 2022

4/10 Poor

Jaime

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed. Would not stay again.
The hotel room was not cleaned thoroughly. Dirty towels and used razor left behind by previous guest. The bathtub drain was clogged. Not “pet friendly”. By “pets” they only mean just dogs and they charge you extra $35 per day. I had a cat I brought with me and he was not allowed at the hotel. Fix your pet policy or don’t have one. The room next to mine had a barking dog going on at 3 in the morning 🙄 Go figure.
Stayed 2 nights in Aug 2022

4/10 Poor

Jocelyn

Disliked: Cleanliness, property conditions & facilities, room comfort
If you want quality, go elsewhere.
My fiance and i rented the Jacuzzi room... water came out just warm... jacuzzi didnt work. The smoke detector needed a battery and wouldn't stop beeping. The TVs picture quality was fuzzy... i should've known it was a mistake to come here when i saw that the numbers to the rooms were taped to the wall.
Stayed 1 night in Jul 2022

4/10 Poor

Evelyn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
At check-in, my initial room had a fridge that didn't work. There was a puddle of water on the floor and the room smelled like mildew. I requested another room and was given the room next to it. The fridge in this room appeared to be OK, so I accepted the room. After unpacking, I realized that the fridge was running, but not staying cold. I attempted to call the front desk, only to realize that the phone did not work. My husband walked down to the front desk and the gentleman came up. He tinkered with the fridge but could not fix it. I was told that there were no other rooms available. The gentleman eventually swapped a fridge from another room. The freezer compartment in the replacement fridge didn't work. A bottle of H2O was in there for 3 days and never froze! While the front desk person was cordial and attempted to be helpful, my opinion of this establishment is not good. In addition to a poorly working fridge, the room could have been cleaned better. It was obvious that no one had dusted in a while. I wanted to go to another hotel but was afraid of finding more problems somewhere else. I will definitely NOT be recommending this hotel to anyone, and I will absolutely do my research in the future.
Stayed 3 nights in Jul 2022

6/10 Okay

David, Charlottesville

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The place was fine other than when I showed up I was told I needed to pay a security deposit of $100 cash. I had the money so that wasn't the issue but I couldn't sleep thinking I had just got scammed. They don't give you a receipt for the money but I did get it back without any issues the next morning after management inspected my room. Very strange. Will not stay there again.
Stayed 1 night in Jul 2022

2/10 Terrible

Paul

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay $100 for my dog. Upstairs was stomping around like a trex all night. Outside was cars beeping. Also, my window was right next to smokers pit so I heard people talking all night w the smell of smoke.
Stayed 1 night in Jul 2022
Response from Management on Jul 4, 2022
Thank you for your feedback. We allow dog's for a pet fee which is stated on our webpage. We apologize for the noise and smoke smell. Please inform us of these issues during your stay so that we can take care of any nuisance you may experience.

4/10 Poor

Misa

Stayed 1 night in Jun 2022
Response from Management on Jul 4, 2022
Thank you for your feedback.

4/10 Poor

Douglas

Traveled with family
Disliked: Cleanliness, amenities
Noise was terrible, police were at the motel 2 different occasions, had to request new room due to smell of cigarettes and no breakfast or other amenities which were promised.
Stayed 1 night in Jun 2022
Response from Management on Jul 4, 2022
Thank you for your feedback. The police were here along with EMT.during your stay due to a guest's medical condition. We apologize if their noise disturbed you. We have not served advertised or served breakfast since 2018.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Front desk service good but rooms dirty.
The bed had stains. The water slow drain in the shower. The towels were dirty. The ironing board had food stains. We had to go to Walmart and purchase our own sheets and towels.
Ironing board with food stains.
Bed sheets with stains.
Stayed 1 night in May 2022
Response from Management on Jul 4, 2022
Thank you for taking the time to leave us your feedback. We apologize for your experience and the issues will be looked into.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent. Rooms clean, staff great, and the hotel has made major upgrades to its rooms.
Stayed 1 night in Jun 2022
Response from Management on Jul 4, 2022
Thank you for the outstanding review. Your feedback will be shared with the staff and we look forward to your next visit.

6/10 Okay

Brenda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Desk clerk was nice
Stayed 3 nights in May 2022
Response from Management on Jul 4, 2022
Thank you for your feedback. It will be shared with the staff.

4/10 Poor

James

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The night table was dirty and had nasty drink stains on it. The bathroom was also dirty. The bathtub had not been cleaned. The room was fine everywhere else.
Stayed 1 night in Apr 2022
Response from Management on Apr 29, 2022
Thank you for taking the time to leave us your feedback. We greatly appreciate your decision to stay at our hotel. It is unfortunate that you did not experience an exceptional stay. Your feedback will be shared with the proper departments and we will be sure to rectify any issues that may have occurred to ensure that they do not repeat. During your next stay please reach out to the front desk immediately after checking in and noticing any issues so they can be rectified during your stay or so that we can move you to a new room. We hope your next stay with us is not anything less than exceptional.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty!!!
The 2 worst things about this motel is the severe lack of cleanliness & the very low comfort level. At least we were lucky enough to get clean sheets & a couple clean towels but that’s as far as they seem to go when it comes to “cleaning.” Our room smelled of urine, there was actually trash still in the drawers, floors were not swept & the bathtub nor sink was cleaned out. Luckily we brought our own sanitary wipes. Ironically the price per night was definitely not reflected, the stay there is worth far less than what we paid. The service is also lacking. Most of the time there was no one at the front desk.
Stayed 2 nights in Apr 2022
Response from Management on Apr 29, 2022
Thank you for taking the time to leave us your feedback. We greatly appreciate your decision to stay at our hotel. It is unfortunate that you did not experience an exceptional stay. Your feedback will be shared with the proper departments and we will be sure to rectify any issues that may have occurred to ensure that they do not repeat. During your next stay please reach out to the front desk immediately after checking in and noticing any issues so they can be rectified during your stay or so that we can move you to a new room. The front desk staff works hard and helps around the hotel where needed. When they are on the floor helping other guests or departments they place a sign at the front desk directing anyone needing immediate assistance to call the hotel number for prompt availability. We hope your next stay with us is not anything less than exceptional.

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff hid out of sight and had to be called to check in. The place was gross and had hair balls on the floor, lots of pot smoke around the area and lots of noise. So gross.
Stayed 1 night in Apr 2022
Response from Management on Apr 29, 2022
Thank you for taking the time to leave us your feedback. We greatly appreciate your decision to stay at our hotel. It is unfortunate that you did not experience an exceptional stay. Your feedback will be shared with the proper departments and we will be sure to rectify any issues that may have occurred to ensure that they do not repeat. During your next stay please reach out to the front desk immediately after checking in and noticing any issues so they can be rectified during your stay or so that we can move you to a new room. The front desk staff works hard and helps around the hotel where needed. When they are on the floor helping other guests or departments they place a sign at the front desk directing anyone needing immediate assistance to call the hotel number for prompt availability. We hope your next stay with us is not anything less than exceptional.

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2022
Response from Management on Apr 5, 2022
Jennifer, Thank you for leaving us a rating. We are glad you enjoyed your stay. Please let us know if you have any feedback to share with us on how we can improve your stay.

2/10 Terrible

travis, kenly

Stayed 1 night in Mar 2022

2/10 Terrible

Twana

Stayed 1 night in Mar 2022
Response from Management on Mar 30, 2022
Thank you for the feedback. We apologize your stay was not exceptional. Please reach out to management to share any negative issues you experienced so that we can ensure any existing issues that have not already been taken care of can be taken care of.

4/10 Poor

Raquel

Liked: Staff & service
Disliked: Amenities
A $50 security deposit was charged and the hotel was more expensive in person than online. Beds are tiny and itchy. Wouldn’t allow a late check out, so unheard of! Will I stay again? NO! But the front desk agent was nice, new and went out of his way to open a broken door to let us in.
Stayed 1 night in Mar 2022
Response from Management on Mar 10, 2022
Hi Raquel, thank you for leaving us your feedback. The $50 security deposit is required by all guests as stated online. Hotel rates are the same in person and online. Some places online display cheaper rates, but after taxes and fees it comes out to the same figure. Whatever rates are set up at the hotel are the same rates that can be offered online due to rate parity agreement with the exception of membership discounts and promotions. We do offer late checkouts for an additional fee. Our beds are standard size double and king size beds as described online. If you had informed the front desk of any issues after check in we would've happily corrected any issues or have given you another room. Your feedback will be shared with the staff to ensure better experience for future guests. We hope you return and allow us another chance to host your next visit to Carrollton.

8/10 Good

Clint

Stayed 2 nights in Mar 2022
Response from Management on Mar 9, 2022
Thank you for taking the time to leave us a rating. We are glad you enjoyed your stay and hope to see you soon during your next visit to Carrollton!

2/10 Terrible

Geney

Stayed 1 night in Feb 2022
Response from Management on Mar 9, 2022
We are sorry for the rating you left us. You've stayed with us for several months in the past. We allowed you to stay even after the damages you've done to our room. You were not permitted to stay with us due to not having a security deposit which is required by all guests at check in.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

4/10 Poor

Althea

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2021

2/10 Terrible

Shaquanda

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff waw extremely nasty ask to speak to the manage4 and didn't get a call back or anything
Stayed 2 nights in Dec 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

2/10 Terrible

Tymara

Stayed 1 night in Dec 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

2/10 Terrible

Kenya, Spotsylvania

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room reeked of cigarette smoke and body odor. I immediately notified the manager of the cigarette smell so that I would not be held responsible. His response was “As long as it is not fresh cigarette smell, you will not be charged.” I found that appalling since I had to sign a smoking disclosure at check in.
Stayed 1 night in Nov 2021
Response from Management on Mar 10, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. We are sorry for your experience and offered to move you to another room. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

2/10 Terrible

LJ

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel appears nice and the staff were pleasant. I paid extra for a better tub room but that went south when there was no hot water and the staff seemed unconcerned. Said someone was working on it when no one was. Couldn’t take a shower and definitely needed it. Got in to late and was to tired to leave and try to find another place. Uggh nothing was done when I complained
Stayed 1 night in Nov 2021
Response from Management on Mar 10, 2022
Hi, thank you for leaving us a review. We apologize your stay was not exceptional. The hot water was repaired in the section and the guests that were affected were compensated for the issue.

8/10 Good

Leopoldo

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2021
Response from Management on Mar 10, 2022
Thank you for the rating! We look forward to have you stay with us again!

6/10 Okay

Dwayne

Stayed 1 night in Oct 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

6/10 Okay

Jewel

Stayed 2 nights in Oct 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

4/10 Poor

Daniel

Stayed 1 night in Oct 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

6/10 Okay

Diane

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If you like fluffy pillows. Bring your own, on our king bed was 3 small pillow, plus they were flat..people on next floor over us must have had a bunch of kids jumping off beds till 2 am, walls super thin... Bed was very uncomfortable..staff was nice ..and this is the first place I had to pay a $50.00 deposit for damage..and we've stayed in a lot higher price places than this. Next time in area will look elsewhere
Stayed 1 night in Sep 2021
Response from Management on Mar 10, 2022
Hi, thank you for taking the time to leave us a review. We apologize your stay was not exceptional. We are in the process of replacing the pillows. During your next visit please let the front desk know of any issues after check in so we are aware and can rectify any issues you may have or move you to another room. We require a $50 security deposit from all guests as stated on the booking website you used to ensure our rooms remain in good condition for our guests to have a positive experience.

6/10 Okay

T

Disliked: Cleanliness
My room could've been cleaner.
Stayed 4 nights in Sep 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

10/10 Excellent

angela

Stayed 1 night in Sep 2021
Response from Management on Mar 10, 2022
Thank you for the amazing rating. We look forward to hosting you again during your next visit!

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean neat organized rm
Stayed 2 nights in Sep 2021
Response from Management on Mar 10, 2022
Thank you for the rating! We look forward to have you stay with us again!

4/10 Poor

Tiffani

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the room due to the couch bed and sitting area. I traveled with two small children and wanted some extra space. The room was ok. There were upgrades, like the floors and vanity. However the furniture did not compliment, as it was old and outdated. Evidently not steam cleaned. I made a complain as to the room not being cleaned prior to our visit or without a decent time frame. Due to the smell, you can tell the room had been closed in or not in use for a long time. There was hair in the shower and a bandaid stuck to the outside of the tub. I was very disappointed.
Stayed 3 nights in Sep 2021
Response from Management on Mar 10, 2022
Hi, thank you for leaving us a review. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

2/10 Terrible

Jordan

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled terrible and the room was disgusting. The beds didn't even have full size Pillows and the beds did not have blankets. Just very thin sheets. I would rather sleep in my car then stay here again. Absolutely terrible. 10/10 do not reccomend.
Stayed 1 night in Sep 2021
Response from Management on Mar 10, 2022
Hi, thank you for leaving us a review. We apologize your stay was not exceptional. We have brand new fleece blankets on all of our beds and are in the process of replacing the flat pillows. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

10/10 Excellent

JEFF

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great if youre working at NNS.
Stayed 7 nights in Aug 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

8/10 Good

Shala

Stayed 1 night in Aug 2021
Response from Management on Mar 9, 2022
Thank you for leaving us a terrific rating. We hope to see you soon during your next visit to Carrollton!

6/10 Okay

jayson

Business traveler
Stayed 1 night in Aug 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tiffany gave excellent customer service
Stayed 1 night in Jul 2021
Response from Management on Mar 9, 2022
Thank you for leaving us a terrific rating. We will be sure to relay your feedback to Tiffany!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What I didn’t like about this place was that when I checked into room that bathtub was dirty and had to wait until a night shift person came in to clean it even though I had checked in at 2pm and also the inside of the microwave was filled with rust
Stayed 1 night in Jul 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

10/10 Excellent

Angela

Stayed 1 night in Jul 2021
Response from Management on Mar 9, 2022
Thank you for leaving us an awesome rating! We hope to see you soon during your next visit to Carrollton!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to find. Undergoing some needed renovations and should be quite nice when those are complete.
Stayed 2 nights in Jul 2021
Response from Management on Mar 9, 2022
Thank you for leaving us a review. We thank you for the rating and are happy you enjoyed your stay and appreciated the renovations that have been completed. We hope to see you soon during your next visit to Carrollton!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Very noisy people above us making late at night.
Stayed 1 night in Jul 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. During your next stay please inform the front desk of any issues and we will happily check on any noise complaints you may have. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It worked for what we needed it for, but there was a smell of smoke, and the amenities were not that great.
Stayed 3 nights in Jul 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. We had just finished remodeling the hotel before your stay and became non-smoking. Unfortunately, a few bad apples come from time to time and abuse the no smoking policy. We try our best to monitor these incidents and guests as soon as they are brought to our attention. As an economy branded hotel we do offer basic amenities.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The shower curtain had mold/mildew on it. The stove that was in the room was not cleaned out.
Stayed 1 night in Jul 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. During your next stay, please inform the front desk of any issues present in your room after being checked in. If there is an issue that is not able to being taken care of we will happily offer to move you to another room.

6/10 Okay

Sherri

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Jul 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities
Not a good value for the price. No amenities. No maid service, etc.
Stayed 4 nights in Jul 2021
Response from Management on Mar 9, 2022
Hi, thank you for leaving us a rating. We apologize your stay was not exceptional. We provide basic amenities for all guests as listed on our website. Due to COVID-19, housekeeping service is limited only to extended stay guests. Please reach out to discuss any issues you may have had as we can use your feedback to better improve future stays for you and other guests.