Dear Karen,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

Dear Ti Tandium,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Imani,Thank you for writing a review for us and sorry to hear about your experience. It is sad to hear that you could not sleep well due to a noise. I hate to say it but it was really not our fault. The city is replacing all the electrical poles and they had their trucks running early morning to finish their job. I did get few more complaints about the noise. It is better now since finish their job close to our hotel. I apologize for it and hoping you will give us another chance. I am glad to hear that room was ok, and I am sure it will look more better once renovations are complete.Sincerely,

Dear Chris,Thank you for giving us a feedback, and sorry to see that your stay was less than the complete satisfaction.I am hopeful after completion of our renovations, this hotel will look a better than what it is now. I hope you will give us another chance in the future.Sincerely

Dear Samuel,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

Dear Lisseth,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.I am glad your stay was satisfactory and it will make staff feel good about it. I am sure this hotel will look a lot better after completing our renovations. We hope to see you again soon!Sincerely,

Dear Katia,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

Dear Jacob,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

Dear Stephen,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I have notified pest company already to make sure room is checked out thoroughly. It is a challenging job to control pests in an exterior hotel. Our htoel is one of the rarest hotel that has pest services twice a month i.e., every two weeks. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Victor,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. I must add hotel is undergoing renovations and pretty soon it will look a lot better. We will be painting building exterior too including landscaping etc. We are moving slowly and gradually. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

Dear Brian,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

Dear Peter,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

Dear Rick,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

Dear Stephen,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

Dear Terry,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

Dear Officially,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

Dear Judith,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Debra,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Our renovations are coming along well just little slowed. But I am positive we will get it done and hotel will look a lot better than what it is now. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Guest,Thank you for giving us an opportunity for business, and clearly it wasn't a type of experience you would want. I will not deny once in a while we do encounter an issue like that due to an exterior nature of the business. We have notified our pest company about it and they took care of it by servicing. I am one of the very few hotels who has pest services every 2 weeks, and after the treatment those hidden non-paying guests come out. I will discuss with my operations manager ot make sure her momma stays away from it. I will get on to it personally. I apologize for inconvenience caused, and hope you will give us another chance to serve you.Thank you for leaving us a review.Sincerely,

Dear Alisha,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Babs,Thank you so much for giving us a feedback, and sorry about any inconvenience caused during your stay. You are right there is a little navigation around us but believe me once it is complete, this hotel will look a lot better. I am personally oversighting it and improving with some nice elegant touch so it looks little modern. We just finished the bathrooms, breakfast flooring and going to add more items to make this place a better place again. Many thanks for your understanding and patience, we look forward to seeing you in future.Sincerely,

Dear Lauren,Thank you for choosing to stay with us, and I am really sorry to hear about your experiences. I agree we need to improve our property and I am not sure if you seen the signs that says hotel is under renovations. We are working on repairing building from inside-out and then we will work on painting. I am positive this hotel will look a lot better than what it is now. We have almost completed our public restrooms into a modern looking one. We have started breakfast flooring and new lights around the building including some improvements in lobby and breakfast seating area. We will be changing the room paint inside as soon as we get an approval from choice hotels to go ahead with the color scheme.Once again, sorry about the stay and hope you will give us another chance in future.

Dear Julio,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. But, I want to share with you that we are still renovating and havent completed it yet. At the current moment we are doing repairs to the building, and city's code enforcement department is very strict so we cannot move fast untill items are inspected upto their satisfaction. They are backed up with tonnes of work going around in this city however we are doing good so far based on their recent inspection with repairs. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

DearJames,Thank you very much for the feedback, and this will motivate staff members a lot. I agree about updates and YES we are in the process. It will include inside and outside of the building. At the moment, we are working on repairs to the building and then final stage would be the painting. I am positive things will look a lot better than what it is now. Once again, thank you for staying with us and hope to see you in future.Sincerely,

Dear Cleve,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

Dear Patricia,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and I wish this was brought to my attention while you were staying. I see you stayed here for 3 consecutive days. We are working on property impvoements and I am confident very soon this hotel will look a lot better.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Mike,Thank you for choosing our hotel and hate to see that you did not stay. I understand completely if your room or hotel was not upto your satisfaction. I agree we get hiccups where our cleaning crew including myself drop the ball down. Being an old exterior hotel, things get tricky to manage and puts a lot of strain on cleaning crew in this heat. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I keep writing every guest review about property improvements. I am confident after the work is complete, this hotel will look a lot better. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Guest,I am really sorry to hear about the experience. This gives me more motivation to find workers and complete the renovations. We are working on property improvements, and very soon hotel will look a lot better. It is hard to find workers/contractors specially when the city is going through major developments. We already have started repairs etc. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Guest,Thank you for taking the time to write us about your issues and sorry to hear that. We did check the tub and fount the tub did have a water bubble under it which is due when water and air gets trapped underneth the liner of the tub we have the room blocked so we can address the issue. Also, when housekeepers entered the room the heat was set to 76 and the day you was here we had a heat index of over 100. In an exterior hotel if we do not keep the AC on atleast 70 cold mode. We found your AC was set at 76 but on Heat mode which caused severe dampness that in turn made floors wet. Besides, overall heatwave and rain almost everyday in GA is causing lot of humidity. If you would have let front desk know when you noticed them we would have gladly changed your room and explained this to you.We could have also given you stained towels or bring our shopvac and have maintenance technician soak the water. We found our brand new linen that we just bought to replenish entire hotel is now ruined. We did not charge as in compensation towards damaged tub. We are in the process of renovations and we will be changing atleast 1/2 of the bathtubs this year. And. a lot more inside the rooms including painting etc to name a few.Once again, I apologize for any inconvenience caused.Sincerely,

Dear Chrysan,Thank you for choosing to stay with us, and I am happy to see that your stay was satisfactory. I am sure everyone will appreciate your feedback and I am hoping to complete our property improvements work faster. I am positive hotel will look a lot better than what it is now.Once again thank you for the feedback, and we look forward to seeing you in future. Sincerely

Dear Thomas,Thank you for choosing to stay with us, and I apologize for inconveniences cause during your stay. We already took care of those issues reported via choice when you left us a feedback. I hate to say this but the room hasn't been remodeled yet. What we have done is placed 50" + televisions in our rooms with the king size bedrooms. We are replacing our toilet paper holders as previous remodeling made a mess. They did not install them correctly and most paper holders are just hanging on sheetrock which breaks the wall easily. The newer ones we bought have a deep pocket and engraved all the way inside to be able to screw them on the metal struts. I am positive things will come out good once it's complete.Your feedback and satisfaction is very importnt to us. Thank you again for the feedback, and hope to see you in future.

Dear Vonnie,Thank you for your feedback, and I am sorry to hear about your experience. I appreciate you gave us another chance, and we still could not fully satisfy your stay. I have been writing and responding every guest feedback to tell them that we just started repairs/renovations, and I am hopeful in near future our hotel will look a lot better. We are completing pending items before we start newer items. We just finished our roof and installed HVAC system in common areas, currently working on unisex common restroom. In between, severe storm couple weeks ago ripped off our front canopy roof metal and we just finished that. After completing restroom, we will do the flooring in breakfast area as the carpet is pretty bad and it is showing it's age. I was just giving you some insight that we are working on it, and things will improve significantly. Thank you again for giving us another chance.Sincerely

Dear Stephens,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I personally apologize for missing items in the breakfast. Once in a while our food truck comes late so things happen. Also, some weekdays we were completely sold out which we never anticipated. I will share this feedback with my attendant to anticipate and let us know so we can get items locally. I heard about the TV and I know we have some Roku tvs in our ooms but we do not provide services. We do keep universdal remotes so guest cannot switch to other input methods which could give access to kids/children to materials that are prohibited. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Darren,I am sorry to hear about your experience. I would assume you did not like this hotel overall due to it's outlook. We do our best to keep it clean and look good. I know many guests think our hotel is what it looks like in photos but the fact is those photos are old. We will update photos after completing our renovations. Thank you for taking time to complete online survey. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Sandra,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Sara,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I am not sure what had happened and we do not charge guest if they dont stay or leave in the event they are unhappy with hotel. We do not charge for room protection insurance? I never heard anything like that before. Please be aware there are many bogus websites that are stealing money from guests like you so my advice would be to check with hotel always direcly for any hidden fees. I can do more research on your reservation if you could provide me some more information by calling us directy. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Jill,Thank you for giving us a feedback, and I appreciate it very much.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. It is hard to manage exterior hotel during summer time when there are millions of different kind pests flying around. It's like you open the door and they just sneak in. Also, they enter via bathroom or sink etc. We will monitor more closely to make sure rooms are free from insects of any kind. I am sorry to hear about other issues in the room and I really wish this was brought to my attention immediately. I just checked your reservation which shows you had stayed 5 days and we could easily switched your room or identify issues with our in-house maintenance technician. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We are working on property improvements so please excuse our mess for the time being. i am positive this hotel will look a lot better in near future. It is a work in progress and we stay pretty busy. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Joseph,Thank you for choosing to stay with us, and we really appreciate your feedback. I agree our hotel needs upliftment and we are currently working on it. We will cover most parts of the hotel while we do property improvements. We have started the repairs and ordered inventory. Our hotel stays pretty busy so hard to organize it and complete the project faster. However, we are doing our best to finish it as soon as we can. Once again thank you for your feedback and we look forward to seeing you in near future.Best regards,

Dear Brandi,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. It is sad to hear that your stay was less thean the complete satisfaction. Your satisfaction is important to us and we are working on property improvements so I am confident things will look lot better than what it is now. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Iban,Thank you for choosing to stay with us, and I sincerely apologize for any inconvenience this may have caused. We are in the process of property improvements and I am positive our hotel will lokk better than what it is now. Thank you again and sorry once again.

Dear Dori,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. But I am excited to share with you that we are currently undergoing renovations and I am hopeful our htoel will look lot better than what it is now. Your satisfaction is important to us, and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Vonnie,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

Dear KM,Thank you for choosing to stay with us, and sincerely appreciate your response. It is sad to hear that your stay was less than the complete satisfaction, and in this case not a good stay. I am glad you notice all those issues and I like to bring to your attention that we have started repairs. Almost through the budget approval so we can start significant changes. I am confident we can bring this place back up in a decent shape soon. We have already changed bunch of tubs and working on other items too. It is a work in progress and coming out good. Thank you again for the feedback and hope you will give us another chance in future. Please accept my apologies for any inconeveniences caused during your stay.Best regards,

Dear Brandon,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Charles,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

Dear Shelby,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. I know we are an old hotel but we try to keep it in shape. We have started some repairs including adding lot of LED light posts in our parking lot. We do have cameras that covers some of the hotel at the moment on a test mode. Our hotel stays pretty busy so it is harder to plan and organize improvements. We have submitted plans awaiting money approval to refresh the hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear A.J,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. I know we are an old hotel but we try to keep it in shape. We have started some repairs including adding lot of LED light posts in our parking lot. We do have cameras that covers some of the hotel at the moment on a test mode. Our hotel stays pretty busy so it is harder to plan and organize improvements. We have submitted plans awaiting money approval to refresh the hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Teresa,Thank you for choosing to stay with us. I sincerely apologize for less than the complete satisfaction during your stay. We are in the process of property improvements and I am positive very soon this hotel would look better. Overall not that run down hotel at present but we are still working on improvements. Thank you again for your feedback, and we hope to see you soon in future.Sincerely,

Dear, Guest We are sorry for the stay you had with us and we will do our best to make sure the rooms are better the next time. We are working on updating rooms. I will talk to my staff and we hope you would give us another chance to make you're next stay more enjoyable.