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Reviews of Residence Inn by Marriott Casper

3 out of 5
Residence Inn by Marriott Casper
4930 East 2nd Street, Casper, WY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 256 out of 327 reviews" "
Rating 8 - Good. 48 out of 327 reviews" "
Rating 6 - Okay. 12 out of 327 reviews" "
Rating 4 - Poor. 4 out of 327 reviews" "
Rating 2 - Terrible. 7 out of 327 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. They were ok with my family gathering after a funeral to let the kids swim while the adults just talked. The bed was comfortable, the room was perfect and not cramped, and the breakfast is the best I have ever had!!! Will be staying again when I come back home to visit.
Stayed 2 nights in Apr 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Carl Adam, Ridgecrest

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
I didn’t like that I couldn’t stay longer. Great hotel east side of Casper. Close to all new restaurants and shopping.
Stayed 2 nights in Mar 2024

10/10 Excellent

Justine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and clean
Stayed 5 nights in Mar 2024

8/10 Good

Jerilyn

Stayed 11 nights in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as usual
This Residence Inn was as great as usual. The rooms were a good size, clean, the breakfast was out standing and the free parking was a bonus.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soo clean, super friendly staff, great amenities! Love the rooms, bed/bedding is soo comfy.
Stayed 1 night in Jan 2024

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was what you expect from this hotel nothing fancy. Staff very friendly and helpful. Breakfast wasnt the greatest milk expired.
Stayed 1 night in Jan 2024

8/10 Good

Sarnen

Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Stayed 3 nights in Nov 2023

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Wonderful get away! Everyone was very pleasant and the hotel was very clean. Will be back!
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Stayed 1 night in Nov 2023

8/10 Good

Sarah

Stayed 2 nights in Oct 2023

10/10 Excellent

Dayne

Stayed 5 nights in Sep 2023

10/10 Excellent

Daniel

Business traveler
Liked: Amenities, property conditions & facilities
Love this place
Stayed 5 nights in Sep 2023

6/10 Okay

Pamela

Liked: Property conditions & facilities
Nice place, but could hear people talking most of the night & our room was not the cleanest.
Stayed 1 night in Sep 2023

10/10 Excellent

Ida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nearby construction made access a bit awkward, but great otheewise.
Stayed 1 night in Sep 2023

10/10 Excellent

Bryan

Traveled with family
Amazing! We were in town to be with family in the hospital. The staff treated us like family and friends and went above and beyond to make sure we were Comfortable and had everything we needed. She made a difficult time bareable. Thank you!
Stayed 5 nights in Sep 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly. The rooms were nice and clean, stylish and quiet. 5 out of 5.
Stayed 1 night in Aug 2023

10/10 Excellent

Desiree

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and staff were all outstanding! The breakfast was amazing and the staff went above and beyond to make sure the guests were happy!
Stayed 1 night in Jul 2023
Response from Residence Inn on Aug 2, 2023
Thank you for responding to our survey! Your positive review has been shared with our team as a way to celebrate the great guest service we delivered.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Now our go to road trip stay
Fantastic! We stayed in a studio and there was nothing to
Stayed 1 night in Jul 2023
Response from Residence Inn on Aug 2, 2023
Thank you for responding to our survey! Your positive review has been shared with our team as a way to celebrate the great guest service we delivered.

10/10 Excellent

rajesh

Stayed 1 night in Jul 2023
Response from Residence Inn on Aug 2, 2023
Thank you for responding to our survey! Your positive review has been shared with our team as a way to celebrate the great guest service we delivered.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Residence Inn on Aug 2, 2023
Thank you for responding to our survey! Your positive review has been shared with our team as a way to celebrate the great guest service we delivered.

10/10 Excellent

Gerald

Stayed 7 nights in Jul 2023
Response from Residence Inn on Aug 2, 2023
Thank you for responding to our survey! Your positive review has been shared with our team as a way to celebrate the great guest service we delivered.

10/10 Excellent

Doris

Stayed 1 night in Jul 2023

10/10 Excellent

Lynn

Stayed 1 night in Jul 2023
Response from Residence Inn on Aug 2, 2023
Thank you for responding to our survey! Your positive review has been shared with our team as a way to celebrate the great guest service we delivered.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Residence Inn on Aug 2, 2023
Thank you for responding to our survey! Your positive review has been shared with our team as a way to celebrate the great guest service we delivered.

10/10 Excellent

Tommy

Stayed 1 night in Jun 2023
Response from Residence Inn on Aug 2, 2023
Thank you for responding to our survey! Your positive review has been shared with our team as a way to celebrate the great guest service we delivered.

10/10 Excellent

Vince

Stayed 1 night in May 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Stefanie

Stayed 2 nights in May 2023

8/10 Good

Romel

Stayed 2 nights in Apr 2023

10/10 Excellent

Christy

Stayed 2 nights in Mar 2023

6/10 Okay

Saralyn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed in service
Chose this hotel because of rating and hot tub. At check in we were charged an additional $7 fee for booking through a third party. And after charging this additional fee and after giving us our room keys then we were told the hot tub was out of order. At 9pm I called the front desk due to 4 boys running the hallway screaming at the top of their lungs. They would not stop even after my husband asked them to and saw their was no parent with them. The front desk hung up on me and did nothing. Other than those two things the room was clean, comfortable, and exactly as advertised.
Stayed 1 night in Mar 2023

8/10 Good

Kimberley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were fairly soundproof. It was during our state basketball tournament at full capacity and we didnt even hear anybody else in the halls, or rooms above and below us.
Stayed 1 night in Mar 2023

10/10 Excellent

Allison Christal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful & Clean
Stayed 1 night in Mar 2023

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very modern and clean hotel. The staff is beyond friendly and accommodating. The rooms are maintained very well and super comfortable. Will definitely stay there when in town.
Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2022
Response from Skylee, Guest Services Manager on Dec 3, 2022
Thanks so much for staying with us! We are so glad you enjoyed your stay and hope to see you another time!

4/10 Poor

Jeannie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room had to be cleaned upon arrival. Waited and Wa
Been up since 3 am and very tired. rented three rooms and the main one we needed needed to be cleanned and was missed first time around. Just tired and did not want to have another hassle. Did not have another 2 bedroom suite available and had grandkids that needed to get to bed after a big Thanksgiving. Clerk was very good and it was not their fault.
Stayed 1 night in Nov 2022
Response from Skylee (Guest Services Manager) on Nov 27, 2022
Hello! We are so sorry to hear about your experience with us. Unfortunately, there was a system error and no other rooms were meant to be sold that day. Our housekeeping staff was called off to observe the holiday. We sincerely apologize for the inconvenience and wish you the best on your travels as well as hoping you'll come stay with us again!

10/10 Excellent

Dave, Scottsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, quality hotel.
Stayed 1 night in Oct 2022
Response from Guest Services Manager on Oct 10, 2022
Hi! Thank you so much for the feedback! We try our very hardest to ensure every guest leaves feeling that same positivity.

8/10 Good

Adam

Traveled with family
Liked: Staff & service, amenities
Great spot for trailers, RVs
Stayed 1 night in Oct 2022
Response from Guest Services Manager on Oct 10, 2022
We try our best to be accommodating, thanks for staying with us!

10/10 Excellent

JANICE

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very modern
Stayed 3 nights in Jul 2022
Response from cw on Jul 30, 2022
Thank you so much for your feedback! We love hearing from our guests, and we are so glad that you enjoyed your stay with us! We hope to see you again!

8/10 Good

Mark, Walls

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern clean hotel. Lots of furniture in room, comfortable beds, full kitchen. Did not like that Hot Tub was out of service. One of the main reasons I selected this hotel.
Stayed 1 night in Jul 2022
Response from Skylee on Jul 22, 2022
Thank you so much for staying with us! We appreciate your company. We are so sorry about the hot tub as well, we hope to have it up an running as soon as possible

10/10 Excellent

DANIEL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT PROPERTY..EXCELLANT DO NOT GO TO THE LAKE YELLOWSTONE HOTEL INSIDE THE PARK..STAFF (JONAH) RUDE AND INCOMPETENT HAD TO SLEEP ON THE FLOOR FOR $1400
Stayed 2 nights in Jun 2022
Response from Skylee on Jul 22, 2022
Thank you for staying with us! We more than appreciate the feedback and hope to see you again!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, full kitchen, very clean
Stayed 1 night in Jun 2022
Response from Skylee on Jul 22, 2022
Thank you for staying with us! We appreciate the feedback!

10/10 Excellent

PAT

Stayed 2 nights in Jun 2022

10/10 Excellent

Brittney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with excellent amenities, will be back every time we come through Casper
Stayed 1 night in Jun 2022
Response from Skylee on Jul 22, 2022
Thank you so much for staying with us!! We are very glad to hear you enjoyed your stay and we hope to see you again.