Castellammare del Golfo Vacations from $1,386

excellent location! Breakfast ticket to nearby cafe was good.

Great location and very friendly staffs

This is a 5-star hotel, but for 2 reasons, it’s not operating at the 5-star level. To be fair, let me list the good things first. The physical plant is excellent. The room looks and feels brand new. Everything is top notch and works flawlessly. It is spacious, with high ceiling, and a very comfortable bed. The rest of the building is also in excellent condition, not to mention the gorgeous design. Now for the 2 flaws. The 1st problem is the location. It is a good location but to reach the historic center, there’s still a 15-20 minute walk through a busy part of town. Moreover, there isn’t a lot of space on the sidewalk in front of the hotel. For a hotel of this caliber, one expects a grand entrance of some sort. Not only is there no such thing, it’s almost dangerous right in front of the hotel. The narrow sidewalk is taken up by parked vehicles so that pedestrians essentially have to walk in the streets with cars and buses zipping by. This is not the hotel’s fault. It’s everywhere like this in Palermo, nonetheless, this is unexpected for such a high class establishment. Then there’s the service. It’s decent but spotty. Once at breakfast, I asked for tea. The 1st server completely forgot. The 2nd brought hot water but not the tea bags. I had to ask a third one. Eventually, the teabags were brought but no apology was offered. There is turn-down service but inexplicably, one my last evening, there was none. Someone did knock at my door to ask if the room was OK. Strange!

What to say. The team could not have been anymore welcoming. There was an issue with the booking but we were upgraded. We had to move rooms but they did all the work. Super helpful, attentive, great with tips and tricks for our visits, and the breakfast was huge! Car looked after and ready when needed (and trust me you don’t want to worry about parking in Palermo). Would recommend to anyone.

Very gracious and helpful staff. Beautiful setup. Very convenient