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Reviews of Days Inn by Wyndham Rutland/Killington Area

2.5 out of 5
Days Inn by Wyndham Rutland/Killington Area
401 US-7, Located At The Junction Of Us 4 And Us 7, Rutland, VT

Reviews

6.4
Rating 10 - Excellent. 185 out of 1003 reviews" "
Rating 8 - Good. 289 out of 1003 reviews" "
Rating 6 - Okay. 217 out of 1003 reviews" "
Rating 4 - Poor. 164 out of 1003 reviews" "
Rating 2 - Terrible. 148 out of 1003 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christine

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
After 5pm the people that live at the hotel come home anf they are loud. The room had NO door lock. The place was extremely dirty. Awful! Will NEVER stay here again.
Stayed 1 night in Apr 2024

4/10 Poor

Donna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ok. It was very loud and even though we booked a non smoking room you could still smell it. The adjoining rooms were supposed to be non smoking but there was still smoking.
Stayed 3 nights in Apr 2024
Response from Property Manager on Apr 19, 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately. We look forward to serving you again in the future.

8/10 Good

K-C

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in. Staff was friendly. Place was clean. Breakfast options could be added to.
Stayed 1 night in Apr 2024
Response from Property Manager on Apr 17, 2024
Thank you for choosing to stay with us and for your appreciation on our property and staff. We have taken note of your valuable comments and will review the breakfast menu and make some changes. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

2/10 Terrible

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is being managed improperly from a repair and mantenance perspective. Simple things like replacing mildewed caulk around the tubs wòuld go a long way and vacuuming the hall carpets with carpet fresh to reduce the musty odor. We requested and received a cancellation on the spot in favor of another hotel. Our travel companion returned to her room after a local concert and decided she could not stay as well and drive home...a 4 hr trip.
Stayed 1 night in Apr 2024
Response from Property Manager on Apr 17, 2024
We apologies for the inconvenience caused during your stay with us. We are in the process of renovating the property for improving the better experience for our future guests. I have personally addressed this with our housekeeping staff.

8/10 Good

Marie

Stayed 1 night in Apr 2024
Response from Property Manager on Apr 12, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

6/10 Okay

Michael

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Our room was recently remodeled so it was clean. The area around the entrance to our room was cluttered with dozens of old chairs stacked along the sidewalk to the holtel which did not have a working security door. Anyoine could have walked in. There were also dozens of wall mirrors , broken glass and complete , that were leaning against the wall along the sidewalk to our section. Dumpsters were lined up along the edge of the parking area full of old mattresses and storage pods were lined up also. I felt that prices were inflated because of the solar eclipse visitors. We picked this place because of the Wyndham name and lack of availability at other places. We were there because of a weekend long event for our young grandson.
Stayed 1 night in Apr 2024
Response from Property Manager on Apr 12, 2024
Thank you for choosing to stay with us. We apologize for the inconvenience caused during your stay with us.We are in the process of renovating the property for improving the better experience for our future guests. We will work hard and improve our property according to Guest’s requirements. Your business is very important to us and we hope to see you again

2/10 Terrible

John

Disliked: Cleanliness, amenities, property conditions & facilities
Not a property I would recommend.
Stayed 3 nights in Apr 2024
Response from Property Manager on Apr 12, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

2/10 Terrible

Sasha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire back half of the hotel where I was staying was under construction. They Started work at 7 AM and the front desk ignored us when we asked what was going on they outright denied that it was happening. Would not stay here ever again.
Stayed 1 night in Apr 2024
Response from Property Manager on Apr 12, 2024
Thank you for choosing to stay with us. We apologize for the inconvenience caused during your stay with us.We are in the process of renovating the property for improving the better experience for our future guests. Under the renovation process some time it’s not in our control. Sorry for the inconvenience caused for you. I apologize on behalf of our front desk.

6/10 Okay

Joseph

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Property Manager on Apr 12, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

8/10 Good

Gizem

Liked: Staff & service
Disliked: Cleanliness
Bathroom tub was very dirty bit other than that everything was good. Breakfast might be tiny bit better but ok well. I will take it. I would come back here bc it is cheaper and close to killington
Stayed 2 nights in Apr 2024
Response from Property Manager on Apr 12, 2024
Thank you for choosing to stay with us and giving high rating. We are very sorry to learn that you were unhappy during your recent stay. I have personally addressed this with our housekeeping staff to ensure this won't happen again. Your business is very important to us and we hope to see you again.

10/10 Excellent

Marlene

Stayed 1 night in Apr 2024
Response from Property Manager on Apr 26, 2024
Thank you so much for giving Five star rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

2/10 Terrible

Nicholas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just overall terrible.
Stayed 1 night in Mar 2024
Response from Property Manager on Apr 12, 2024
We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff to ensure this won't happen again

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service, amenities
Stayed 1 night in Mar 2024
Response from Property Manager on Apr 12, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

8/10 Good

Teresa

Traveled with family
Hotel was under reconstruction so it was a bit of a mess. Vending machines were empty the entire stay, even after reporting to front desk. The info book was full of green and black mold and pages were stuck together. 1/2 way through a 5 min shower I began losing hot water. The door to outside would not close properly and therefore was unlocked all the time. On a positive note all staff seemed pleasant and helpful.
Stayed 2 nights in Mar 2024
Response from Property Manager on Apr 1, 2024
Thank you so much for giving High Rating, appreciation on our staff and sharing your experience in recent stay with us. Your feedback is greatly appreciated. We apologies for the inconvenience caused during your stay with us. I have personally addressed this with staff. We look forward to serving you again in the future.

8/10 Good

Frank, Somerset

Stayed 1 night in Mar 2024
Response from Property Manager on Apr 19, 2024
Thank you for choosing to stay with us and giving high rating. Your business is very important to us and we hope to see you again.

8/10 Good

Anthony

Liked: Staff & service, amenities
Good continental Breakfast, Convenience location, close to Killington, good shopping and restaurants nearby.
Stayed 2 nights in Mar 2024
Response from Property Manager on Apr 1, 2024
Thank you so much for the fantastic review by giving High Rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

8/10 Good

Paul Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in and no issues
Stayed 1 night in Mar 2024
Response from Property Manager on Mar 27, 2024
Thank you for choosing to stay with us. We look forward to serving you again in the future.

2/10 Terrible

Barbara Guyette

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
First the property is just in a state of disrepair. I had to get ready for a funeral and did not have time for the maintenance man. The extremely rude manager said she'd give us a small rebate but that never happened and of course she was not to be seen at check out. The assistant manager was extremely aggressive to me - a 65 year old woman and my 29 year old daughter. Despite us telling them not to send the maintenance man until we were gone. They sent him anyway with this assistant manager who put his hands on the door making it impossible to shut and was actually yelling at ME! Run, do not stay here. Breakfast and coffee are terrible. Just go to Comfort Inn or the Hampton inn and Expedia, you should remove them from your offerings. You do not want to represent this business.
Stayed 2 nights in Feb 2024
Response from Property Manager on Mar 27, 2024
We apologies for the inconvenience caused during your stay with us. For your kind information our property is not a state of disrepair. We are started renovate the property, we all ready completed the parking area. I apologize on the behalf our crew.

6/10 Okay

George

Stayed 2 nights in Mar 2024
Response from Property Manager on Apr 12, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

8/10 Good

yana

Business traveler
Liked: Staff & service
Everything was good
Stayed 1 night in Mar 2024
Response from Property Manager on Mar 19, 2024
Thank you for choosing to stay with us and high rating about the property. We look forward to serving you again in the future.

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heard horror stories. It was great
Stayed 1 night in Feb 2024
Response from Property Manager on Mar 19, 2024
Thank you for choosing to stay with us. I have personally addressed this with our housekeeping staff. We look forward to serving you again in the future.

8/10 Good

Anthony

Liked: Cleanliness, amenities
Overall it was a good stay, quiet and convenient.
Stayed 2 nights in Feb 2024
Response from Property Manager on Mar 13, 2024
Thank you so much for high rating, appreciation on our property. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future

6/10 Okay

maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Manager on Mar 13, 2024
Thank you for choosing to stay with us, We look forward to serving you again in the future.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy spot to stay for a show at the Paramount Theater.
Stayed 1 night in Mar 2024
Response from Property Manager on Mar 11, 2024
Thank you so much for giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

6/10 Okay

Travis

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was a huge pile of trash bags, close to 75 bags, behind the building near our entrance. The back entrance door was broken so it did not lock. The pool/rec area was closed for most of the day, only open early morning and late afternoon.
Stayed 2 nights in Feb 2024
Response from Property Manager on Mar 6, 2024
Thank you for choosing to stay with us, Please accept our sincere apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff, we have maintenance time for pool every day at the we close. We look forward to serving you again in the future.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect overnight stop for two day ski trip.
Stayed 1 night in Feb 2024
Response from Property Manager on Mar 4, 2024
Thank you for choosing to stay with us and appreciation on our property. We look forward to serving you again in the future.

6/10 Okay

Sonia

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Property Manager on Mar 1, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

2/10 Terrible

Amber

Traveled with family and small children, Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was filthy. What looked like vomit was all over the mattress covers and wall. Holes in curtains, heater was broken, I went to the store and bought cleaners before using the shower. No sprinkler system, outside doors were kept unlocked, pool was gross when it was opened. Piles of trash outside the building. If I were Expedia I would promptly remove this property from my website.
Stayed 2 nights in Feb 2024
Response from Property Manager on Feb 28, 2024
Thank you for choosing to stay with us, We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. we already started renovation the property. We look forward to serving you again in the future.

4/10 Poor

Darren

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were large and spacious! But outdated, worn and very dirty! Stains on walls curtains floors walls and light fixtures! Rooms have lacked proper maintenance and cleaning for a ling time! Would not recommend.
Stayed 2 nights in Feb 2024
Response from Property Manager on Feb 28, 2024
Thank you for choosing to stay with us, We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. we already started renovation the property. We look forward to serving you again in the future.

10/10 Excellent

Theresa

Stayed 1 night in Feb 2024
Response from Property Manager on Mar 27, 2024
Thank you for choosing to stay with us and Five star rating. Your positive feedback is greatly appreciated. We value your feedback and thank you for choosing our property for your accommodation needs. We look forward to serving you again in the future.

6/10 Okay

John

Stayed 2 nights in Feb 2024
Response from Property Manager on Mar 27, 2024
Thank you for choosing to stay with us. We look forward to serving you again in the future.

6/10 Okay

Kathryn

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs to be updated. It’s so old and dingy. A little on the dirty side. Great location for skiers though and kids enjoyed the pool.
Stayed 3 nights in Feb 2024
Response from Property Manager on Feb 21, 2024
Thank you for choosing to stay with us and appreciation on pool and location. We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. Soon we are planning renovate the property. Already we done the parking area.

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Every soda and stack machine was broken
Stayed 1 night in Feb 2024
Response from Property Manager on Feb 21, 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff.

10/10 Excellent

Sean, Brooklyn

Stayed 2 nights in Feb 2024
Response from Property Manager on Mar 27, 2024
Thank you for choosing to stay with us and Five star rating. Your positive feedback is greatly appreciated. We value your feedback and thank you for choosing our property for your accommodation needs. We look forward to serving you again in the future.

2/10 Terrible

Erin

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We stayed at the Days Inn in Rutland for 2 nights. The entire duration there was almost non-stop construction work going on immediately outside of our room window (pressure washing and scraping) and outside of our room door (power tools, circular saws, jack hammering). The construction would start as early as around 7am and continue into the evening. We weren't given any heads up that this work would be going on or any kind of discount to accommodate. Part way through the first day I noticed a dead bug in the bed that looked like a tick. I gave the hotel the benefit of the doubt and assumed maybe it had come in on one of us (even though it's highly unlikely during winter). A couple of days after our stay I developed itchy bumps all over my body. Doing research these bumps look exactly like bed bug bites and the dead bug I found in the bed was exactly what a bed bug looks like. Finally, the room was not clean. There were what looked like rodent droppings on the TV stand. The walls were very visibly warped. We couldn't get cold water out of the sink and had to use the tub. This was probably the worst hotel we've ever stayed in. I will say though that with all of the reservation work they were doing during our stay perhaps it will be much nicer in the near future. But we won't be staying there again.
Stayed 2 nights in Feb 2024
Response from Property Manager on Feb 19, 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. we will look into those maintenance issues immediately.

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service
Ok for a night or two.
Stayed 2 nights in Feb 2024
Response from Property Manager on Feb 17, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

4/10 Poor

Seth

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ew, just gross. The whole property is in disrepair. And i would be able to look beyond all of that if the room was actually clean. It was NOT. Black and red mold all over the shower. And the type of mold that was most certainly cleanable! Hair(not ours) on the floor and the toilet was definitely not cleaned prior to our stay either. Doors and walls had coffee or brown splatter on them. Just bad maintenance and management.
Response from Property Manager on Feb 17, 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. Soon we are planning renovation in the property.

4/10 Poor

Edouard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks like it's about to go out of business. Bathroom mildew, peeling paint on the door. Bed undone. I don't recommend it.
Stayed 3 nights in Feb 2024
Response from Property Manager on Feb 10, 2024
Please accept our sincere apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. Soon we are planning renovation at property. Already we done parking area.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Property Manager on Mar 27, 2024
Thank you for choosing to stay with us and Five star rating. Your positive feedback is greatly appreciated. We value your feedback and thank you for choosing our property for your accommodation needs. We look forward to serving you again in the future.

8/10 Good

William, Middletown

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Property Manager on Feb 6, 2024
Thank you so much for giving High Rating. Your feedback is greatly appreciated. Your business is very important to us and we hope to see you again.

6/10 Okay

Suzanne, East Lansing

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is one of the worst hotels I have ever stayed at. Three calls to the desk about noise in teh middle of the night. Nothing happened. We got no sleep. The place is shoddy, smells of tobacco (there are NO tobacco-free smelling rooms), the water pressure is horrible, the toilets need to be flushed three times to get everything down. The list is endless. DO NOT STAY HERE!
Stayed 1 night in Jan 2024
Response from Property Manager on Feb 1, 2024
We are very sorry to learn that you were unhappy during your recent stay. I have personally addressed this with our housekeeping staff , We will work hard to fix the issues that you mentioned. we will look into those maintenance issues immediately.

4/10 Poor

Yixuan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
AC broken, front desk no service at 11pm. Call the phone number on the website for service, however entire hotel had no extra blanket. Free wifi no signal can’t use in the room and no verizon cellular reception. Smell of smoke in a nonsmoking room. Weird person hanging around in the lobby.
Stayed 1 night in Jan 2024
Response from Property Manager on Jan 29, 2024
Please accept our sincere apologies for the inconvenience caused during your stay with us. We will investigate those maintenance issues you mentioned, and we fix immediately. I have personally addressed this with our housekeeping staff. Some time it happens from Guests once we noticed smoking, we warned them immediately.

4/10 Poor

Julie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Property Manager on Feb 1, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again

8/10 Good

Diego

Traveled with group
Liked: Staff & service, amenities
Sauna and heated pool! What more can you ask for.
Stayed 1 night in Jan 2024
Response from Property Manager on Jan 29, 2024
Thank you so much for the fantastic review on Pool and Sauna by giving High Rating. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

4/10 Poor

Laura

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Property Manager on Jan 25, 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

8/10 Good

Laura

Stayed 1 night in Jan 2024
Response from Property Manager on Feb 17, 2024
Thank you for choosing to stay with us and giving high rating. we will look into those maintenance issues immediately.

6/10 Okay

Chrs

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Property Manager on Jan 25, 2024
Thank you for choosing to stay with us. Your business is very important to us, and we hope to see you again.

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
The Hotel Staff are friendly and welcoming, unfortunately the property itself is rather tired looking. Nonetheless its well located on a main drag, and in quick and easy access to Killington.
Stayed 1 night in Dec 2023
Response from Property Manager on Jan 21, 2024
Thank you so much for appreciation of our staff. Please accept our sincere apologies for the inconvenience caused during your stay with us. Soon we are planning some renovations in the property. We look forward to serving you again in the future

8/10 Good

Daniel

Liked: Cleanliness, amenities
Perfectly fine for the price.
Stayed 1 night in Jan 2024
Response from Property Manager on Jan 18, 2024
Thank you so much for giving High Rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

6/10 Okay

Shannon, West Warwick

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
This property has been here for many years under different ownership save each time the conditions worsen, seems like very little investment is being put into the property. The Rutland County area is very limited in offering hotels that are clean and at decent price. Prices get hiked up due to ski season, unfortunately I have been staying here intermittently as my mother has been in and out of the hospital and is now currently dying at the hospital but have to the ski prices, whatever happened to reducing a rate due to family emergency?…and yes, I’ve asked. As for around the property, please remove the Diamond Run Mall in terms of exploring the area, the mall has been shut down for quite a few years, it’s been abandoned and monitored by security and law enforcement, this is very deceiving for people that have never been to the area. As for the hotel, exterior and interior very aged, dated and low lighting. Access into the building is easy, no access card needed, little to no security other than a routine drive thru by local contracted security and plenty of cameras with the only hope that perhaps someone is actively monitoring them at all times, otherwise useless accept for after the fact. The room was very dimly lit almost depressing. Potato chip bag already in the garbage that didn’t come from me and used tissue behind the night stand. The TV is also very antiquated, had to crank up the volume in order to hear anything. The bed was great, felt good, comfortable.
Stayed 2 nights in Jan 2024
Response from Property Manager on Jan 25, 2024
Thank you so much for the review. We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. We look forward to serving you again in the future