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Reviews of Quality Inn Rutland

2.5 out of 5
Quality Inn Rutland
253 S Main St, Rutland, VT

Reviews

6.0
Rating 10 - Excellent. 113 out of 807 reviews" "
Rating 8 - Good. 211 out of 807 reviews" "
Rating 6 - Okay. 181 out of 807 reviews" "
Rating 4 - Poor. 159 out of 807 reviews" "
Rating 2 - Terrible. 143 out of 807 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Grzegorz

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old and shabby.. not to mention 'free breakfast' sorry. will not stay there again
Stayed 2 nights in Feb 2024

6/10 Okay

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

2/10 Terrible

Joseph

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff shortages are very apparent. Seem to be a lot of smokers also staying there. Not a place I would rush back to.
Stayed 2 nights in Mar 2022

4/10 Poor

Edward

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Uuugh
The girls at the front desk were nice but they put me in a room where I believe the room next to me had long term guests. They were talking in hallway like they were at at party. They were loud until about 11pm. The kids were playing ball in the hallway until 9pm then when they went in their room the kids were banging on the wall and bouncing the ball. Then the rest of the night the tv was on with the volume way up. Terrible experience
Stayed 1 night in Feb 2022

4/10 Poor

Kevin

Stayed 1 night in Feb 2022

2/10 Terrible

caroline

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They never on 4 nights and 5 day bother to come and cleaned how the room or made the bed. The bath was not clean.
Stayed 4 nights in Feb 2022
Response from christy on Feb 24, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. The comments you have shared about the housekeeping problems you encountered have been forwarded to management for their review so that this issue may be addressed moving forward. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Sherry

Traveled with family
Liked: Cleanliness
It had the feel of government housing. The clientele were milling around a lot on the property just walking the halls. You have to request to have your room cleaned the day before. Which they don't tell you this. Breakfast was in a box. We won't stay there again.
Stayed 4 nights in Feb 2022

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, property conditions & facilities
Noisy neighbors
Front service desk and every employee encountered was incredibly nice. My biggest problem was that this is a pet friendly hotel and the couple staying next to us during our entire 3-night stay had no control over their two yappy dogs. Since the rooms had an adjoining door we could hear the dogs clearly. Other than the yappy and noisy pups our stay was relatively nice for the price we paid for our stay. In the future I plan to avoid pet friendly fly hotels unless we are traveling with our four legged family members.
Stayed 3 nights in Feb 2022

2/10 Terrible

Barbara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay there again.
Stayed 2 nights in Feb 2022

6/10 Okay

Gavin

Liked: Room comfort
Disliked: Staff & service
The other reviews were correct
Listen: Before I tell you the rest, I will say this. Despite everything else, our ROOM was quite nice. The bathroom in our room was just right. And most importantly, they did let us check in after midnight when we finally made it to Rutland in a snowstorm. However: as many others have said, there wasn't anyone at the desk for quite a while when we got there and I had to make a phone call. I got the impression that there was just one guy working there, doing as much as one person can do, which is admirable but not enough to run a hotel. The hallway had a kind of abandoned/neglected appearance, and the place is definitely not smoke-free, BUT our room did not smell like cigarettes, so that's very good. Overall, we got the impression of a place that had fallen on hard times, perhaps as a result of the pandemic, and has been dealing with it and trying climb back out of it. As I said, our room was nice and we were happy in it. We did not take them up on the bagged breakfast in the morning and we did not try out the swimming pool. Anyways, it was one of the least expensive places in town, near lots of restaurants and things, and it's about half an hour's drive up to Killington. All in all, we probably wouldn't stay there again, but there was no harm done.
Stayed 3 nights in Feb 2022

4/10 Poor

Regina

Traveled with family
Disliked: Staff & service, property conditions & facilities
Unfortunately no staff member at the desk when I arrived. Long wait for a staff member to be available to assist. Room had adjoining door to next room with significant gap in door that did not afford adequate privacy.
Stayed 1 night in Jan 2022

8/10 Good

kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price 😁
Stayed 1 night in Jan 2022

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Listed as a 2-star property, quickly moving downhill to 1-star territory. Cheapest place for my stay...and for a reason, I guess. Perhaps due to Covid, lack of staff, whatever, the place was not well-maintained. Hallways not vacuumed, king bed had a queen sheet mounted sideways which did not even cover bed (what, no king sheets?!), general sense of better times in the past. Advertised "hot breakfast" turned out to be a box with a dead apple, pre-packed muffin, two granola bars and a bottle of water. "Complimentary" morning beverage bar had run out of coffee and had only powdered whitener, no milk/cream. I will pay more next time for better place.
Stayed 1 night in Jan 2022

10/10 Excellent

Erica

Stayed 1 night in Jan 2022

4/10 Poor

James R

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hallways looked to be unvacuumed for several days. there was no place to hang coats. there was no one available at the front desk for checkin for several minutes after arrival. i would not stay here again.
Stayed 1 night in Jan 2022

8/10 Good

Xunbin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
All good and newly renovated, except building backdoor access failed, no people at reception desk for check-in (need to call), bathroom layout kind of awkward (door can only half open)
Stayed 2 nights in Dec 2021

4/10 Poor

Gary, Nanuet

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Dec 2021

4/10 Poor

Kimberly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Plus seemed like the crowd around it was terrible
Stayed 3 nights in Dec 2021

8/10 Good

Bin

Stayed 3 nights in Dec 2021

4/10 Poor

Leon, Tenafly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice. room was not ready up until 5pm. No housekeeping was provided during the stay. Hallways smell with cig smoke.
Stayed 2 nights in Dec 2021

8/10 Good

dana

Stayed 1 night in Dec 2021

6/10 Okay

Hoi Chau

Disliked: Cleanliness, property conditions & facilities
Over-priced
The hotel and the common areas are pretty dated. The room was a bit dirty and certainly needs some improvements and deep cleaning. No microwave in the room. The water boiler/kettle was not working.
Stayed 2 nights in Dec 2021

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled of urine. Extremely loud, rude guests/residents.
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Just barely ok
Arrived at 3 and room was not ready for 1 hour. Room comfortable. Property not well maintained. Photos are outdated. Breakfast was a box with 4 granola bars and 4 apples.
Stayed 1 night in Dec 2021

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is a dumpy fleabag hotel. Quality doesn't equal inexpensive...
Stayed 1 night in Nov 2021

6/10 Okay

Gary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Original room not totally clean (bathroom). Staff responded with an immediate upgrade. No hot breakfast area breakfast, boxes instead.
Stayed 1 night in Nov 2021

2/10 Terrible

Kevin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like anything about this property. Coffee shop closed. Pool closed. My key card wouldn’t work on the only entrance to to hotel that was opened. Part of property had trash and a huge dumpster.
Stayed 1 night in Nov 2021

6/10 Okay

Lindsay

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2021

4/10 Poor

Danny

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor location and quality
The place was very dirty. And rather unsafe. People constantly roaming the halls. Rooms are also rented. We had people above that never stoped banging and jumping and going in and out. We could hear everything got very little sleep. The doors don’t shut properly. The exist were left open on the side of the building allowing whoever to come into the hall. Very uncomfortable feeling. I don’t recommend spending a night here
Stayed 1 night in Oct 2021

6/10 Okay

Kimberly

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
So So
Very average, cramped and not super clean, but manageable for the price.
Stayed 1 night in Oct 2021

6/10 Okay

David

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Run-down appearance, but comfortable bed.
Despite the dilapidated condition of the halls and stairways and the stains on the tub, the room was okay and the bed was very comfortable.
Side entrance
Outdoor appearance
Indoor stairway
AC unit in room
Stayed 1 night in Oct 2021

2/10 Terrible

Apratim

Stayed 1 night in Oct 2021

4/10 Poor

Rachel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dissatisfied Customer
The room was dirty, bedding stained, the shower and sink didn't drain well. There was a sucked on cough drop om the floor and zero housekeeping was done during my stay. There was visible dust on all surfaces. The wifi didn't work for the entirety of my 3 day stay and the Cable tv worked hit and miss. The few staff members I interacted with were rude and abrasive
Stayed 3 nights in Oct 2021

2/10 Terrible

Nicola

Stayed 1 night in Oct 2021

8/10 Good

hui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice space room and clean
Stayed 1 night in Oct 2021

4/10 Poor

Bhoomika

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathtub was really disgusting , some spots and not cleaned ….bed were not properly made and sheets seems old and not washed …. Also saw some bug in room ….I have taken pictures too …nightlamp’s were still in plastic covers…….front desk person was pleasing and welcoming other than that not that much of pleasing property for the price that we paid . Thanks
Stayed 1 night in Oct 2021

2/10 Terrible

Wisuda, Bayville

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was disgusting! The bathtub drain got clogged and was filled with hair! We asked if we could get put in another room, and that bathtub drain was also clogged, and water It wouldn't go down!
Stayed 1 night in Oct 2021

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Clean, Comfortable, Nice People.
Stayed 2 nights in Oct 2021

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, room comfort
Room was immaculate. Building undergoing renovation so all facilities not open. Common areas (halls) a bit “old” looking. Only problem was -we arrived at 2 pm and couldn’t check in until 6 pm. Told that cleaning staff was short handed.
Stayed 1 night in Oct 2021

4/10 Poor

Jonathan, Goshen

Traveled with family
Disliked: Amenities, property conditions & facilities
Exterior door swipe security missing at back & hard to use at main entrance. Lots of trash around main entry door & junk on top of vending machines. Entry and exit drive caused standard suspension car to bottom out & scrape. Untrained staff could not print our bill. There were no coffee cups in the room. Generally disappointing appearance upon entry to motel. Breakfast was two small bars, an orange, and bottled water.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
In need of renovation but comfy bed
It was close to impossible to find a hotel in Vermont during peak foliage season so we ended up here. First, they didn’t have our booking. Contacted hotels.com who sorted it out but it was stressful as the alternative was probably to sleep in our car. Front desk wasn’t very friendly (warmed up later). The positive: the bed was comfortable and the shower was ok, and we could open the windows. The hotel I think had been closed all summer due to the pandemic and had just reopened so it might explain some things. Like the pool being closed (or rather: LOOKED closed as it was not clean). The hotel is in dire need of renovation. Some renovations were done but was far from charming. No curtains. The lamp in our bedroom still had the plastic on so it was clearly new. Overhead lamps for reading didn’t work but there were bedside lamps so we didn’t report it. We heard several in reception complain that many TV channels didn’t work but we never turned on the TV. The shower curtain was new but the bath tub clearly wasn’t new. We stayed two nights. When we returned the 2nd night the room wasn’t cleaned. We didn’t care and didn’t report it until the next day. Breakfast was a box with a bottle of water, an orange and two protein bars. We were happy to get a hotel room at a price that wasn’t outrageous so all in all, we were fine but we won’t stay there again. The area is not great next to the night it there are some restaurants and fast food places. Panera was near.
Bath tub
Room was not cleaned after first night
Bathtub
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Dissatisfied stay
Overprice for the quality of hotel. The room it was smelled and the bathroom dirty. And the building in general the cleaning it was very bad.
Stayed 2 nights in Oct 2021

4/10 Poor

Teresa

Disliked: Cleanliness, staff & service
Gross!
Bed was clean and comfortable but the room wreaked of urine… the carpet was nasty … bathroom floor looked like there was cr*p on the floor… website said breakfast included and we got a box breakfast due to covid with a bottle of water, 2 sugary granola bars and an apple… terribly dirty in the lobby and the grounds were strewn with beer cans
Stayed 1 night in Oct 2021

2/10 Terrible

Surekha

Disliked: Cleanliness, property conditions & facilities
Horrible horrible place to stay. Very poorly maintained stinky smelly crammed room. But then you get what you pay for. It’s a cheap place. Stayed here for Columbus Day long weekend on our way to Stowe. Stayed here only bcoz all other places were totally booked. Will never return to any Quality Inn!
Stayed 1 night in Oct 2021

4/10 Poor

SICHONG

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Pramod

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Catherine Cai-lin

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIFIC! Absolutely horrific! I spent $175/night at this less than 0 star shanty. Pulling into the property, it was filled with shipping containers, 18 wheeler trucks and contracting equipment, mattresses & chairs everywhere. Reception told us the hotel was used as a homeless shelter during the summer & that they renovated the hotel. LIES! This place NEEDS renovations BADLY. Every door to the hotel has been broken into and unsecured and the lobby and hallways are missing chunks of wall throughout. The walls & ceilings in the room itself were covered with early Jackson Pollock compound just shy of popcorn pattern circa 1960. There’s a partition door to the next room, which I haven’t seen since I was 11 vacationing at Disneyworld. The hallways AND room stink of cigarette smoke thanks to the contractors on site. There’s no complimentary breakfast, nor even a voucher offered for Panera next door for the inconvenience. There’s no WiFi, no pool, no coffee cups, no customer service. I could hear the person above me and next to me during the night and they LITERALLY sounded like they were in the room with me. Do yourself a favor and do not come here. You will be greeted by disappointment and bad attitudes.
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is shut down a month before my stay and I wasn't informed
Stayed 1 night in Jul 2021