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Loved property, ck in staff was uninterested in being helpful or cheerful. Walked in later and he was sitting out in the guest area head buried in his phone and front desk unattended
Jim
Stayed 1 night in Apr 2024
Response from Rick/GM on Apr 15, 2024
Sorry to hear about your check in experience. We are currently training new staff and if theu seem uninterested then it could be nerves and staff are able to take breaks as well. If they failed to assist yiu amd stayed sitting then it's a problem that I'll address either way. Thanks for taking the time to review us.
Comfortable beds, good breakfast, even though it says pet friendly they charged $20 for a pet fee. Windows were dusty and dirty in the rooms.
Cari
Stayed 1 night in Feb 2024
Response from Rick/GM on Mar 22, 2024
Sorry for the late response. I have passed on to housekeeping the concerns about the windows. Glad everything else worked out for you. Yes we are pet friendly, meaning that for a fee pets are allowed. Thanks for taking the time to review us.
Happy to hear that everything worked out for your group. Thanks for the feedback
10/10 Excellent
LeaAnn
Traveled with partner
Jan 25, 2024
We picked the Americinn because we have great results with other ones! This is a very nice property and our room was nice! Very comfy bed and check in was very easy! Our room was clean but they do need to hit the corners a bit!
LeaAnn
Stayed 1 night in Jan 2024
Response from Rick/GM on Jan 25, 2024
Happy to hear this and thanks for the feedback. I'll make sure to pass along to our housekeeping team. Thanks again
The hotel was great loved the fireplace in the room. Only down side to staying in Chamberlain was there wasn’t many places we could order food. And the hotel ran out of water when I’m sure they were aware of the big wrestling dual and tournament. But noncompliance
Dorothy
Stayed 1 night in Jan 2024
Response from Rick/GM on Jan 25, 2024
Happy to hear that your room was good for you during your stay. As for water, all extras that we provide and try to guage what guests may want. For the most part the wrestlers typically get a sports drink and seems to be that water was the popular choice that weekend. Thanks for the feedback
This was the best find we have come across while moving cross country. It was such a homey and inviting stay. The lobby felt like walking into the perfect lodge all decorated for the holidays!
Lyndell
Stayed 1 night in Nov 2023
Response from Rick/GM on Dec 10, 2023
Thanks for the kind words and happy to see your stay with us was a good one.
Id be interested to hear what area. Was it inside the hotel? Your room? Lobby? Breakfast? I know there's a lot of construction projects that are happening outside of our property.
Front desk staff was polite and very helpful. They offer a grab and go breakfast which we found delightful as we chose what we wanted to grab rather than the hotel. Kids would especially like the choices. They also offer a coupon good for breakfast at one of the local restaurants if you prefer.
Charles
Stayed 1 night in Sep 2023
Response from Rick/GM on Sep 29, 2023
Thanks but I feel like this was intended for another location.
Traveled with family and small children, Traveled with pets
Sep 20, 2023
Biggest issue is with Expedia not mentioning that this hotel charged $20 per dog even when selecting pet friendly rooms. Not a huge deal but an extra surprise $40 bucks for the hotel was expected
Sean
Stayed 1 night in Sep 2023
Response from Rick/GM on Sep 20, 2023
Sorry to hear about the surprise charge. The pet fee is listed under the policies with expedia but if you called then it might have been missed.
We would stay here again. Was a good price. The room was neat and clean. I love the lodge feel of the entrance. The hot tub could have been cleaner. There was dirt sitting at the bottom of the hot tub and the chemicals made my eyes burn after a few short minutes.
It was convenient and a nice room, the staff was nice and helpful. We didn’t like the idea of many entries unlocked to the property. The wifi was questionable. The room was nice and clean though.
Dale
Stayed 1 night in Sep 2023
10/10 Excellent
Bradley, Colgate
Traveled with partner
Sep 11, 2023
Liked: Amenities
The woman checking us in was great very efficient and personable. Room on first floor was nice and breakfast was great.
Bradley
Stayed 1 night in Sep 2023
Response from Rick/GM on Sep 12, 2023
Sraci does a pretty good job for us. I'll pass this on and thanks for the review
The workout room needs some attention. None of the equipment works properly, neither treadmill, the elliptical and the bike. The room was dirty and disorganized. Might as well lock the door on it.