Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
75% of guests recommend
2.7 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

They should improve their customer service.

Posted Oct 14, 2014 on Hotels.com
Everything was fine, except that I was interrupted while I was taking some rest and got yelled by the receptionist who thought I didn't pay for my stay. It was mistake between hotels.com and the hotel. I was very embarrased.
Comment from Hotel Management
Jan 3, 2015 by Tori, Hotel Management
Dear Verified Traveler, We appreciate your feedback, and will definitely get any customer service issues addressed immediately. We take pride in making sure our guests are happy and comfortable during their entire stay. We hope that you give us another chance should you be traveling near us in the future.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 3, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveler

hotel near ravinia mall

Posted Sep 2, 2014
The hotel is fine. The only real problem that I encountered was with the wifi, or the lack thereof. It worked off and on and there was no rhyme or reason to when it seem to work. You also needed to turn off the AC when you left during the day or it didn't cool the room at night, but that was no big deal since I was gone all day. Otherwise the hotel was perfect for my needs...somewhere quiet to sleep and an ability to fix food at a very reasonable cost over the course of a week.
Comment from Hotel Management
Oct 14, 2014 by Tori, Hotel Management
Dear Verified Traveler, We appreciate your recent stay with us, and can assure you that we have been working on new upgrades to our WIFI system for easy guest usage. We apologize for any inconveniences you experienced during your stay, and hope that you return with us in the future.
1 out of 5
by A verified travelerfrom K

Nasty, local weekly rate hell hole.

Posted Aug 25, 2014
Don't stay here, no housekeeping, no wifi (despite their claim). I never write reviews but I'm angry enough about this nasty place to do so. This is not a hotel, it is a half way house that people have lived in for years, paying by the week. Not a place for kids, or any kind of family activity. Every room reeks of cigarettes, the TVS are ancient (mine had a dial!!!) stove top didn't work, etc. Just a nasty place, period.
Comment from Hotel Management
Oct 14, 2014 by Tori, Hotel Management
Dear Superintendent from K, We apologize that our hotel & amenities did not exceed your expectations. Our extended stay hotel caters to traveling guests who stay from day to day, and long term stays. We value all guest feedback with the upmost care & concern to always help improve our quality and services.
1 out of 5
by A verified travelerfrom Atlanta

Worst hotel ever

Posted Aug 2, 2014
Do not recommend this hotel. They double charged me and right now I am disputing the charge with american express. I contacted the hotel a couple of times and they did not care at all. I am so glad I kept the receipts!
1 out of 5
Recommended
by Larryfrom Memphis

not happy

Posted Jul 8, 2014 on Hotels.com
It was the most worst stay that I ever had and wouldn't recommend to anyone.
Comment from Hotel Management
Sep 27, 2014 by Tori, Hotel Management
Dear Larry from Memphis, We appreciate your feedback, and we sincerely apologize that our hotel did not meet the expectations that we try to uphold for all our guests. We listen to all guests concerns, and we take them back to our team members to correct and eliminate the issues to further improve our hotel accommodations.
2 out of 5
by marilynfrom Peachtree Industrial

here on business

Posted Jun 12, 2014
Pros: Location
Cons: rooms updated
Location: Walmart, returants
Did not feel safe a lot of drunks, very frighting clientele . However, I did not have any problems during my stay
Comment from Hotel Management
Jan 3, 2015 by Tori, Hotel Management
Dear Marilyn from Peachtree Industrial, We appreciate your candid comments. We have nightly security that patrols our property to help keep it safe and secure for guests. We hope that you return with us in the future.
1 out of 5
Recommended
for Business Travelers
by Greatly Disappointed

Worst hotel experience of my life.

Posted Apr 8, 2014 on Hotels.com
TERRIBLE.
Comment from Hotel Management
Jun 21, 2014 by Tori, Hotel Management
Dear Valued Guest, We appreciate your feedback, and we sincerely apologize for the inconvenience you experienced during your stay with us. We will pass your concerns on to the proper department to rectify those issues. We value our guest feedback for us to continuously improve and offer a great value with comfort.
2 out of 5
Recommended
by Charliefrom Atlanta

Not a very nice place

Posted Apr 8, 2014 on Hotels.com
We would not stay here ever again. Bug and not clean.
Comment from Hotel Management
Jun 21, 2014 by Tori, Hotel Management
Dear Valued Guest, We appreciate your feedback, and we sincerely apologize for the inconvenience you experienced during your stay with us. We will pass your concerns on to our professional pest control service to investigate & rectify those issues. We value our guest feedback for us to continuously improve and offer a great value with comfort.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 7, 2014 on Hotels.com
the wifi is not good
Comment from Hotel Management
Jul 5, 2014 by Tori, Hotel Management
Dear Verified Traveler, We apologize for the Wi-Fi inconvenience you experienced here during your stay. We are in the process of switching our network provider to help increase the consistency and improve the overall Wi-Fi here for our guests. Please come back and give us a try during your next travels, and we appreciate your feedback.
Comment from Hotel Management
Jul 5, 2014 by Tori, Hotel Management
Dear Verified Traveler, We apologize for the Wi-Fi inconvenience you experienced here during your stay. We are in the process of switching our network provider to help increase the consistency and improve the overall Wi-Fi here for our guests. Please come back and give us a try during your next travels, and we appreciate your feedback.