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Reviews of Citotel Le Cheval Blanc

3 out of 5
Citotel Le Cheval Blanc
6 Et 8 Place Bayard, Cognac, Charente

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 199 reviews" "
Rating 8 - Good. 89 out of 199 reviews" "
Rating 6 - Okay. 13 out of 199 reviews" "
Rating 4 - Poor. 5 out of 199 reviews" "
Rating 2 - Terrible. 2 out of 199 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very centrally located hotel that was ideal for visiting Cognac. The room we had was spacious, clean and had a fully accessible bathroom that would be nice if you had mobility issues. There is no parking on site, but there is street parking and a nearby free parking lot. Staff were very pleasant and knowledgeable about the area.
Stayed 2 nights in Oct 2023

8/10 Good

M

Stayed 1 night in Aug 2023

10/10 Excellent

CHIAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
המלון נמצא במיקום מצויין. אמצע העיר אבל מאוד שקט. קרוב לכל המזקקות. קבלו אותנו בסבר פנים מאוד יפה. היינו יומיים ונהינינו מאוד.
Stayed 2 nights in Jul 2023

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Happy customer
Was disappointed at first as the room was very small, However we were only there to sleep and everything worked despite the cramped conditions. Bed was very comfortable much to our surprise, sheets good. The front desk service won us over. Nothing was too much trouble and they were always polite and efficient. Ended saying it was very good value if just you wanted somewhere sleep.
Stayed 3 nights in Sep 2022

8/10 Good

Kevin

Stayed 1 night in Jun 2022

8/10 Good

Agnes

Traveled with family
Liked: Cleanliness, staff & service
Good value for money
Great location in the middle of town. We got a parking spot in front of the hotel for free since it was the weekend. The rooms were tiny but clean and the staff were friendly. Good breakfast with decent choices considering the size of the hotel. Good experience overall and good value for money.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Great location and clean. The rooms were a little small, and not even a small fridge.
Stayed 1 night in Jul 2020

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
ice, clean, friendly small hotel
The hotel is in a great location near the centre of town. The staff were very friendly and helpful. The rooms are clean and functional the only downside are the bathrooms- they are very small. We had a good stay and would recommend.
Stayed 1 night in Jul 2020

8/10 Good

R HUGHES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly small hotel in the centre
Lovely friendly small hotel great for a quick stopover enroute to the south. Easy parking and 3 mins from lovely town square. Would recommend for price and convenience.
Stayed 1 night in Sep 2019

10/10 Excellent

Terence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover hotel
Very helpful staff in a very adequate hotel. We were just staying on a stopover but the hotel was clean & quiet, everything worked, the room was small and just big enough. Breakfast was fantastic, the pastries were light & delicious, coffee &juice superb &there was a good choice.The town centre was only a couple of hundred yards away too, lots of choice for food, and the distilleries close by.
Stayed 1 night in Aug 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
This friendly hotel is exactly what I looked forward to while attending the fantastic Cognac Passion Blues Festival. Service was great and location perfect!
Stayed 2 nights in Jul 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The toast of Cognac
Great 1 night stay with friends. Very friendly staff and super-helpful. Excellent position close to the centre of Cognac yet quiet. Decent breakfast as well.
Stayed 1 night in Jun 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay - nice owners
Nice modern self contained, air conditioned units in a hotel. Street parking available with hotel parking. Lovely friendly owners. Well located near bars restaurants and convenience store across the road. Quiet and comfortable stay.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was basic small accommodation, but provided everything we needed at a very reasonable price.
Stayed 1 night in May 2019

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good allround
good
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
C'est exactement ce qu'il faut
Parking facile, service parfait, petit déjeuner comme il faut, bien calme...rien à dire.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Cognac tours etc...aircon! Good price. No frills comfortable stay.
Stayed 2 nights in Jul 2018

8/10 Good

Lindsey, South Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When in cognac!
Very good hospitality - very helpful. Accommodation quite small but has what you need. Close to town for a little wander and lunch in the square. Just opposite you’ll find the tourist information where you’ll find tours to the cognac houses information.
Stayed 1 night in May 2018
Response from Frédéric on Jun 26, 2018
Thank you for your comment, a pleasure to welcome you again. Regards.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and great value
The staff here made all the difference. Their caring and helpful nature was truly appreciated. The comfortable rooms and convenient location with a few parking spaces if you reserve we’re all winners. It’s very close to dining and the Cognac houses to visit.
Stayed 2 nights in Apr 2018
Response from Frédéric on Jun 11, 2018
Thank you. See you again in Cognac !

10/10 Excellent

caro, yorkshite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two star excellent
Comfy beds very clean indeed Staff very friendly and helpful Breakfast very good
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the centre of town
This place is close enough to walk to all the houses
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Very convenient location. It provides parking with a small fee that is a big plus. Staff are nice.
Stayed 2 nights in Mar 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming cordial comfort
In all respects it was an exceptionally enjoyable experience
Stayed 2 nights in Jul 2017

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
The hotel met our expectations for a budget hotel. It seemed clean and quiet. They accommodated our unplanned late check in thankfully, and the lobby had plenty of brochures available on local attractions. Make sure to note the front desk hours and advise in advance if parking or after hours check-in is needed. It is in a good location also as there is a small grocery store across the street and within easy walking distance of the Cognac tourism office, several good restaurants, and Cognac distillery visitor centers. Recommend the nearby Coq d'Or gastropub for French food and Cognac tasting!
Stayed 1 night in Jun 2017

8/10 Good

Mike H, Paso Robles, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
At first seemed small and disorganized, but hotel grew on us . Very nice owner and wife ! The one lady that works for them wasn't very knowledgeable. Get room downstairs by courtyard much better .
Stayed 5 nights in Jun 2017

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Solid hotel in Cognac.
Perfectly OK hotel. Close to the historic center and walking distance to Hennessy.

10/10 Excellent

chris, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCALIZATION TO CITY CENTER
Very good hotel, walking distance to city centre and restaurants, the lady on reception was very friendly and helpful, my room was off the courtyard no key you are given a code to open the door, no tea/coffee making facilities, Bed was comfortable and slept well no noise from anywhere, air conditioning, breakfast, TV, Free Wi-Fi I enjoy my visit

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A taste of Cognac
Pretty little town of Cognac was only a few minutes walk away. Hotel on main road but quiet and parking is available off road. Room itself was spacious but the shower room quite small, however it was practical and clean. Staff were friendly and spoke English and gave us a voucher for a discounted cognac tour.

2/10 Terrible

raymond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le Cheval Blanc is not good; stay away.

10/10 Excellent

Frances, Martin, N.Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy for Cognac town centre
Very helpful friendly staff, breakfast was good value and plentyful.

8/10 Good

Michael, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate to good.
The owner and staff were very helpful. The room was standard.

10/10 Excellent

6 cyclists, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cycle touring group
We stayed at this hotel for a night whilst cycling through France. Everything was perfect for us, from check in, rooms (air -con a plus), staff and location. Our bikes were looked after, a meal booked for us at a local restaurant and breakfast was great. All in all a great overnight stay in Cognac

8/10 Good

Gary, Ft. Lauderdale, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable hotel, wih good location.
At first the hotel doesn't look too inviting, but it is a nice clean place to stay. The rooms are small, but the surprise is the very modern bathroom. We had a second floor and a view over the nice court yard. The parking is available, but only for 4 cars inside the court yard, but although the general description of the hotel states self parking available, it is at a cost. Also it says pet friendly and no mention of a cost for a pet, they charge 6 euros per night for the pet. The hotel location is very good, just two blocks from Martel, which I recommend, and walking distance to Meukow, Otard and Hennessy The old castle entrance gate is preserved down at the river nest to Otard and Hennessy. There are many restaurants nearby, but you may pay 8.5 euros each for the hotel's breakfast that is rather meager - bread, croissant, yogurt, boiled egg and coffee. I skipped the hotel's offering, and for about 9 euros went to the patisserie a block away and got fresh pasties and coffee for two. If you have an automobile, there are many, many independent Cognac Houses that produce only their Cognac, rather than the blends of the Major Houses. Remy-Martin and Martel apparently collect cognac from some of these independents and blend them to make much of their production. Out of the several independents we visited one stood out as superior in all respects (my opinion). This is Cognac Pinearu Danjou in Goux. It is about 12 km from the hotel, difficult to find without a GPS.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly
Basic, but reflected in the price. Welcoming and helpful staff. Room not generous, but perfectly comfortable and the hotel is conveniently situated.

10/10 Excellent

Kari, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value.
Great place to stay and visit Cognac. Family-run, very helpful and clean. Easy walk to the cognac houses.

10/10 Excellent

Doug W., Snoqualmie, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Service in a Terrific Location
We took two nights off an extended bicycle tour around Europe and didn't hardly leave the room. Excellent Wifi, tremendous courtesy from the reception area, and very comfortable room and bed made our respite very enjoyable. And with a grocery store across the street, bakeries and brasseries just up the road, it was a wonderfully convenient location.

8/10 Good

Guymonde, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, well priced
This is a pleasant hotel with no fancy curlicues. Just a couple of hundred yards stroll from the centre of Cognac with a great selection of bars and restaurants, but away from too much noise or crowding. Plain, clean, comfortable room with air con and a nice little courtyard/parking space round the back (though I parked on the street - no hassle and free except weekdays)

6/10 Okay

Jane, Somerset/France

Liked: Cleanliness
Disliked: Room comfort
Friendly service
The room was adequate for our one night stay but very basic. It was well located in the town, which was very quiet the night we were there and we had trouble finding a restaurant open. So many places seem to have shut down for September, which we found very strange. Our room was located around an open courtyard. We would have liked to sit outside at the tables and chairs provided, but there was no lighting. The couple running the hotel were very welcoming and for this reason alone I would probably return if visiting Cognac again.

8/10 Good

Marilyn, Bahamas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful front desk help
Great front desk staff. Very helpful with everything. Room simple but spotless and modern. Great location

10/10 Excellent

Maeve, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable
This hotel is right on the main street and is therefore very convenient. There is secure parking at extra cost or on-street parking outside the hotel. There are limited facilities within the hotel itself but plenty of eating and drinking locations within a five minute walk.

10/10 Excellent

Robert, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centre of Cognac
Very pleasant, handy for Estate Agents and Resturants

10/10 Excellent

Ron & Jeannie, Dordogne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, but not with undue traffic noise.
Spent 2 nights at this hotel.Found the facilities good and the staff very helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, close to the city center with terrace
We only stayed one night, but staff were very helpful and we were able to sit outside on the terrace and eat our 'picnic' dinner - traveling with a 4 year old and wanting to eat early, it was nice not to be restrained to the room. Nice size room for three, with comfortable and modern facilities. We didn't have breakfast, so unable to recommend food. Both staff members we encountered were excellent and very helpful/friendly.

8/10 Good

Pam, san jose

Liked: Cleanliness, room comfort
No complaints!!!
Central location, although the room was VERY small.....it was clean, comfortable bed, hot water, quiet A/C. ( No door to bathroom - just a curtain)

8/10 Good

Miranda, Croydon, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Great base for exploring Cognac
Cheerful and very centrally located hotel with friendly and helpful staff. Room was comfortable and well maintained, if perhaps a little small, but for a two star hotel it has everything you need. Nice big terrace where drinks are served. Breakfast is available but we didn't have it so can't comment. An enjoyable stay.