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Reviews of Holiday Inn Express & Suites Chattanooga (East Ridge)

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 421 out of 916 reviews" "
Rating 8 - Good. 270 out of 916 reviews" "
Rating 6 - Okay. 120 out of 916 reviews" "
Rating 4 - Poor. 57 out of 916 reviews" "
Rating 2 - Terrible. 48 out of 916 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

irma

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
We were there for a one night stay for a graduation The hotel was nice clean and quiet. Great location for our event at the Memorial Auditorium. Free breakfast provided by hotel but no dining, however there are many dining facilities nearby
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Irma, thank you for choosing Holiday Inn Express & Suites Chattanooga (East Ridge) for your recent stay. We're pleased you found the hotel clean, quiet, and conveniently located for your event. It's great that you enjoyed the complimentary breakfast and found nearby dining options suitable. We hope to welcome you back soon!

10/10 Excellent

Heidi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Customer Service on May 11, 2024
Heidi, it's terrific to hear you enjoyed your stay at the Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel. We're thrilled your experience left a positive impression. We look forward to welcoming you back for another pleasant stay.

10/10 Excellent

George

Liked: Amenities
Great experience
Stayed 3 nights in May 2024
Response from Customer Service on May 8, 2024
George, it's wonderful to hear that you had a great experience at Holiday Inn Express & Suites Chattanooga. Thank you for taking the time to share it with us. We hope to welcome you back soon.

10/10 Excellent

Eric

Traveled with family
Liked: Staff & service
Disliked: Amenities
The first room smelled awful and had two queens and I’d booked a king. The girl at the front desk cheerfully gave ma mother room with a king bed and it was fine.
Stayed 1 night in May 2024
Response from Customer Service on May 4, 2024
Eric, we're pleased to learn that despite the initial room mix-up at Holiday Inn Express & Suites Chattanooga, our front desk colleague was able to promptly rectify the situation with a more suitable room. Thank you for your understanding. We hope to see you again soon for another positive stay experience.

10/10 Excellent

mark, canton

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for the excellent rating, Mark!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel! We look forward to hosting you again soon.

10/10 Excellent

Holly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Thanks for the amazing rating, Holly!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel!

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite. Very convinient for our activities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Edwin, thank you for choosing Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel for your stay. We're thrilled to hear that you found our hotel clean, quiet, and conveniently located for your activities. We appreciate your feedback and look forward to serving you again on your next visit.

8/10 Good

Christopher

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is next to a car wash during the day there is loud music playing from the car wash itself. If you are trying to rest in the morning, it's loud.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Christopher, thank you for taking the time to share your feedback. We understand your stay may have been disturbed by some external noise. We appreciate you pointing this out, as this helps us identify potential areas for improvement. We hope that the rest of your experience at the Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel was pleasant. Thank you for staying with us and we look forward to welcoming you back in the near future.

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in my room at 9:30pm after a long day of soccer games and the room down the hall had a dog that would not stop barking. The front desk said there was no dog. So I made her come up and listen. The whole 3rd floor you could hear it. Apparently someone left for a ballgame and left it barking. The. At 11:05pm there are people standing by our door with kids running the halls. I had to tell them to stop talking and leave the area. The lady who checked us in had a stained bleach shirt and wouldn’t let us check in 15 minutes early. We had a game and she wouldn’t even check if our room was ready. Again same girl who said there wasn’t a dog barking but banged on room 305. My daughter went from sleeping in a bed to having to use a pull out couch because of the dog. Horrible place. So loud and no control
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Rebecca, we regret to hear of your recent experience and understand that noise can truly disturb a peaceful stay. Also, how disheartening to learn about the issues encountered at the front desk. Please note that we always strive to maintain our high standards relating to guest service and hotel management. We are unable to check in guests when the room is not yet ready. Our housekeeping staff does work extremely hard to prepare all the rooms in a timely manner. We were notified of the pet by other guests in the hotel, and did attempt to contact the guest to relocate them to a different room. We will most certainly relay your feedback to our team for improvements to our service. Thank you for sharing your thoughts.

6/10 Okay

Renee

Traveled with partner
Liked: Cleanliness, staff & service
It could use some work on the sound proofing of the doors,
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Renee, thank you for sharing your experience. Understandably, a serene environment is crucial for a comfortable stay. We appreciate your feedback about the sound insulation and will take the necessary steps to evaluate it. We hope to welcome you back in the future for an improved experience.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and fairly new. The bathroom was well designed and organized, had Dove soap dispensers at the sink and shower. However the best part was the beds. The most comfortable beds and pillows I have slept on in a hotel in a very long time. Our stay was short but restful!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Lisa, it's delightful to hear such positive feedback about your experience at Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel. We take pride in our meticulously maintained rooms and well-appointed bathrooms, and we're thrilled to hear our high-quality beds and pillows provided exceptional comfort. We're thrilled to know you had a restful stay, however brief it may have been. We look forward to offering the same level of comfort and convenience during your next visit.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Christine, thank you for choosing to stay at the Holiday Inn Express & Suites Chattanooga (East Ridge). We're heartened by the excellent rating you've awarded us. It's testimonials like yours that continue to motivate and inspire our team. Looking forward to your next visit!

10/10 Excellent

Sherri

Overall a very nice experience. Employees were nice and very helpful and the room and breakfast was amazing!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Sherri, thank you for sharing your delightful experience at the Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel. We're thrilled to hear that our team members were cordial and supportive during your stay. It also brings us joy to know you enjoyed both your room and the breakfast. Hope to have the opportunity to serve you again in the future.

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleased with everything except for the bathroom was a little dirty.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Heather, we're thrilled to hear that most aspects of your stay at Holiday Inn Express & Suites Chattanooga were to your satisfaction. We appreciate your feedback regarding the cleanliness of the bathroom, and we assure you it's been noted by our housekeeping team. We're eager to welcome you back for an even better experience next time.

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Light in mirror half lit. Disappointed that small amenities like shampoo and conditioner/ hand cream has been eliminated. Though breakfast included, it starts later than many guests stay. Having bagels, muffins , boiled eggs or fruit available a bit earlier would be so nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Nancy, thank you for staying at the Holiday Inn Express & Suites Chattanooga and sharing your feedback with us. We're sorry to hear about the lighting issue you experienced and the desire for additional amenities. Our team at the hotel is dedicated to making the necessary improvements for your convenience and comfort. We also appreciate the insight about breakfast times and will certainly consider your suggestion to provide earlier options. We strive to offer the best service and hope to welcome you back soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Clean. Easy access.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Michael, it's a delight to know that you enjoyed the spacious rooms, cleanliness, and accessibility at the Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel. We value your feedback and hope to welcome you back for an even more enjoyable stay.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
William, we appreciate your feedback and are glad you found our location at Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel, convenient. We look forward to welcoming you back for another enjoyable visit.

8/10 Good

Wendy, Newaygo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Dusty doing renovations. Good breakfast. Stains on sheets.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Wendy, thank you for taking the time to share your experience at the Holiday Inn Express & Suites Chattanooga. We're glad you noted our team members' helpfulness and enjoyed our breakfast. Regarding the renovations, we're striving to minimize any discomfort to our guests while upgrading our facilities. We also note your feedback about the cleanliness of the sheets, and we promise to address it with our housekeeping team. We hope to provide a more superior experience during your next visit.

10/10 Excellent

Liz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
good nights sleep
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Liz, thank you for sharing your experience at Holiday Inn Express & Suites Chattanooga. We're glad to hear that you were able to enjoy a restful night with us. It is our priority to ensure a comfortable stay for all our guests. We look forward to welcoming you back for more good nights of sleep.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was what we have come to expect from Holiday Inn. Clean, roomy, modernized, safe, good location. Comfortable bed. The breakfast included was very good.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Robert, it's great to know that the Holiday Inn Express & Suites Chattanooga (East Ridge) lived up to your expectations with its cleanliness, spaciousness, contemporary style, security, and ideal location. We're delighted that you enjoyed our comfortable beds and appreciated the inclusive breakfast. We can't wait to welcome you back again soon for another enjoyable stay.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great stay.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 4, 2024
Thanks for the outstanding rating, William!We're delighted your time at Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

Julia

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Parking was horrible, poorly lit, room was on 3rd floor, even though I had requested a handicap assessable room, made it more difficult with my dog. Shower was broken, window shade was broken. Did not get the $25 inconvenience fee back in full, that was unexplained. Won’t return.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Julia, we appreciate you sharing your stay experience with us. It's unfortunate to hear that aspects of your stay did not meet your expectations, particularly in regards to parking and room accommodation. We sincerely apologize for any inconvenience regarding the bathroom and window amenities. Please rest assured that we are keen to address these issues to improve guest experiences. Also, we would like to clarify any misunderstanding about the fee you mentioned. We invite you to connect directly with the hotel's management for this matter. Your feedback helps us improve and we hope you consider giving us another chance to make your stay satisfying in the future.

2/10 Terrible

Kyle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good stay
The floors in the rooms were sticky, the sheets didn’t fit the bed so the mattresses were exposed, the blanket on the bed had weird stains on them, and the sheets were extremely itchy. We were moved to another room across the hall, sheets were better but the room had a horrible smell and floors were nasty. Not to mention when we booked a 2 bed with a couch online, they called us after we booked to let us know that the hotel was overbooked so we needed to be moved to a 2 bed hotel room for a family of 6.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Kyle, while we appreciate your candid feedback, it's regrettable to learn about the issues you encountered during your stay. We strive to ensure our guests have a comfortable and seamless experience, and it appears we fell short in your case. The cleanliness and comfort of our rooms are our top priorities, and it's concerning to hear about the discomfort you experienced. Please rest assured that we'll be addressing your feedback with our team. We understand how frustrating the room change must have been, especially when travelling with family. Our team will also work on communication improvements to avoid such last-minute changes. We hope you will give us another chance to show you our commitment to your comfort and satisfaction.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for the fantastic rating, David!It's outstanding you had such a wonderful experience at Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Stayed in a handicap room. Loved the room but everyone slammed there doors very disturbing. Not the hotel’s fault. Food was great the service was outstanding.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Elizabeth, it's great to hear that you loved your room at the Holiday Inn Express & Suites Chattanooga, and appreciated the quality of the food and service. We're sorry to hear about the noise from doors nearby, but we're glad to understand that these experiences did not detract from your overall stay. We look forward to welcoming you back.

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Sandi, it's wonderful to hear you had a great stay at Holiday Inn Express & Suites Chattanooga (East Ridge)! We appreciate the perfect score and the faith you've put in us. We hope to delight you even further during your future visits. Thank you for choosing our hotel.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, friendly and helpful. The rooms were very spacious and very nice. Breakfast was the best I’ve had at hotels in a long time. Lots of choices - hot and cold.
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Michelle, thank you for leaving such a glowing review. At Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel, we're thrilled our team members provided such friendly and helpful service. We're glad you enjoyed our generously sized rooms and our breakfast variety. We hope to serve you again on your next visit!

10/10 Excellent

Jeremy

Traveled with family
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Jeremy, thank you for choosing Holiday Inn Express & Suites Chattanooga. We're pleased to see that your stay was satisfactory. We're already looking forward to your next visit!

10/10 Excellent

Rebecca

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The area was quiet, but the hotel was noisy. The elevator floor was sticky, either from not being scrubbed or from not being rinsed. In fact, most of the uncarpeted areas looked as if they could use a good scrubbing, making me wonder how clean the carpets were.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Rebecca, we appreciate your feedback. We're disheartened that your take on cleanliness didn't match up with our usual standards. We are at all times eager to maintain a clean and inviting environment for our guests. Your remarks concerning the overall noise and cleanliness will be addressed with our team members. We hope to have the opportunity to improve your perception on future visits.

6/10 Okay

Randy, Dothan

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Our keys wouldn’t work and the person at the front desk had to come up and do something to the door to get us in. And then the same thing happened to the people down the hall from us checking in other than that it was fine.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Randy, it's regrettable to hear of your experience about the room access. We constantly strive to provide a seamless check-in process, so we're sorry for any inconvenience. On the brighter side, it's good to note that your overall stay was satisfactory. We appreciate your patience and would be delighted to serve you better in the future.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice stopping point for our trip…staff was extremely kind and helpful
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Beth, it's pleasing to know that the Holiday Inn Express & Suites Chattanooga proved to be a comfortable halt on your journey. We're equally delighted to hear that our team members stood out with their kindness and helpful attitude. Hoping the rest of your journey was just as pleasant.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop
Clean, spacious, easy location off interstate. Good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
We're glad to hear that your experience at Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel was enjoyable! It is always a delight to receive positive feedback from our valued guests. We look forward to welcoming you back on your next visit!

2/10 Terrible

Renette, Berrien Springs

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Renette, it's regrettable to see your rating. We would have appreciated specific feedback that could help us enhance our guests' experiences. Nevertheless, we are committed to consistently improving our services and facilities. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Thank you for the great rating, Neil!It's excellent you enjoyed your time at Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Thanh

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the 4-star rating, Thanh!It's great your time at Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Wiley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Needs some updates but Very clean, comfy beds.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Wiley, thank you for your feedback. We're delighted to know your stay at Holiday Inn Express & Suites Chattanooga (East Ridge) was enhanced by our commitment to cleanliness and comfortable accommodations. While we continually strive to maintain fresh, modern guest spaces, your comments are appreciated and have been noted. Looking forward to your next visit soon.

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Thanks for the amazing rating, Lynn!We're thrilled you enjoyed your time at Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 Okay

Rick

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Rick, it seems you had a stay that didn't quite meet expectations. We sincerely value your feedback and do not take these matters lightly. We aim for excellence in all we do and apologize if we fell short this time. Thank you for bringing this to our attention and we hope we can welcome you back for a better experience.

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
We appreciate the feedback, Ryan.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Alex, it's fantastic to know you had a positive experience at Holiday Inn Express & Suites Chattanooga. Our goal is to maintain a strong standard of service and your feedback helps us achieve that. We look forward to welcoming you back for another good stay.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice clean room and the bathroom was clean with lots of clean washcloths and towels. It was more than we expected!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Roy, it's a delight to read your wonderful feedback on your stay at the Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel. Our team members aim to exceed guest expectations, and it seems that your stay was no exception. We appreciate the recognition of the cleanliness of our rooms and bathrooms. Your satisfaction is our top priority, and we thank you for choosing us for your stay. We hope to serve you again in the future!

10/10 Excellent

Felicisima

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 8, 2023
Felicisima, it's fantastic to see your perfect rating of Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel. We trust you had a remarkable experience and hope to welcome you back soon for another enjoyable stay. Safe travels!

10/10 Excellent

John, Monticello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
John, thanks for choosing to stay at the Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel. Your high rating suggests a pleasant stay, and that’s wonderful to see. Whenever your travels bring you back our way, we'd be thrilled to welcome you. Safe travels!

4/10 Poor

Steve

Traveled with family
Disliked: Staff & service, property conditions & facilities
Tv Failure room 322
Got to the hotel and the tv remote was. Missing the back cove and was sticky to the touch along with not controlling the Tv. Called that night and told them if they could just get it fixed by the next morning that would be ok as we would be at a LAX game nearby. Got back and Walked down to front desk with the same broke remote front desk staff sails they wil have to move us to another room because of the remote. The also said the can
Decadent not working
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Steve, we regret to hear that you faced challenges with the TV remote during your stay and appreciate your patience regarding this matter. Please know that our teams are committed to addressing such issues swiftly and efficiently to ensure minimal disruption to our guests. It's disappointing that this situation resulted in a room change which wasn't ideal for you. Feedback is essential in our objective to continuously improve, and we assure you that your comments are taken to heart. We hope you will give us a chance to turn your experience around in the future.

10/10 Excellent

Diana

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 21, 2023
Diana, it's fantastic to see your top score rating for your stay at the Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel. Such scores suggest an excellent stay and your satisfaction is our best reward. We eagerly anticipate your next visit. Safe travels until then!

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It appeared I was put in a handicap room. Toilet was too high and TV had some setting that described what was going on in the show.
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 14, 2023
James, thank you for sharing your stay experience at the Holiday Inn Express & Suites Chattanooga (East Ridge), an IHG Hotel. We regret the inconveniences caused by your assigned room not meeting your expectations precisely. Rest assured, we truly strive to cater to our guests' varying needs. Your feedback regarding the discomfort caused due to the elevated toilet and television settings is valuable to enhance our accommodation standards. Nonetheless, we are glad that this did not overshadow your overall positive experience. We appreciate your input and invite you to stay with us again so we can provide a more tailored experience.

10/10 Excellent

Sandra, Guelph

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a good size and clean
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 15, 2023
Sandra, appreciation for your compliment on the size and cleanliness of our rooms at the Holiday Inn Express & Suites Chattanooga (East Ridge). It adds joy to know we met your expectations and contributed to a memorable experience. We hope to have the pleasure of hosting you again in the future.

8/10 Good

Dan

Liked: Staff & service
Disliked: Amenities
Check in was fine. Area kinda of run down. GPS sends you to a Fairfield Inn a couple blocks over. Both hotels say it’s common occurrence, but neither hotel seemed interested in doing anything about it
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 15, 2023
Dan, thank you for sharing your experience with us. We are pleased to hear that your check-in at Holiday Inn Express & Suites Chattanooga went smoothly. As for the location confusion, we are aware of the GPS inconsistencies and are actively exploring options to provide a more accurate directions. We value your insights and look forward to welcoming you again for an even more satisfying stay.

8/10 Good

Meredith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the bed was comfortable
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 15, 2023
Meredith, thank you for taking the time to share your experience. It's wonderful to hear you found our team members at Holiday Inn Express & Suites Chattanooga amiable and the bed to your liking. We very much hope to have the opportunity to welcome you back in the future.