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Pushkar Sanjay, it's unfortunate to see you've rated your recent stay so low. We take guest satisfaction seriously and would value the chance to understand how we might have improved your experience. Please consider sharing additional feedback. Thanks for choosing us for your stay.
6/10 Okay
Jada
Traveled with group
Apr 29, 2024
Liked: Amenities
Enjoyed this hotel in a great area. So many restaurants around to DoorDash. The only complaint that I have is elevator is super time consuming. You need at 5 minutes to catch the elevator. Overall the hotel was nice and I loved the rooftop bar. It was beautiful. Would stay there again. Yummy restaurant/bar right across the street that I would totally recommend.
Jada
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Jada, we're happy to hear that you enjoyed your stay at Hilton New York Fashion District. It's great that our location offers you plenty of dining options and you had a chance to appreciate our rooftop bar. In regards to the wait time for the elevators, we're continuously working to improve our operations and your feedback is valuable. We're glad to know you would consider returning and look forward to welcoming you back.
Booking this hotel said breakfast included. When we get there it’s not included it’s there to purchase. It should not said including that means comes with hotel room. I went and asked the front desk and the lady was super rude to me. Could not help me and said you book it third party so I can’t help you. Never will come back to this property.
Dioney
Stayed 4 nights in Apr 2024
6/10 Okay
Ken
Apr 27, 2024
Ken
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for taking the time to submit this feedback, Ken.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
It was very lively. Lots to eat around the area and a few smaller shops to pop into. There is a vintage thrift store and crystal place on the same block
DeVante
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
DeVante, we're delighted to hear that you appreciated the vibrant surroundings of Hilton New York Fashion District with its wealth of dining options and unique local shops to explore. It certainly sounds like you made the most of what our neighborhood has to offer. We hope to have you stay with us again soon on your next visit to New York City.
We appreciate the feedback, Ikia.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
Christine, thank you for sharing your experience at Hilton New York Fashion District. The heartwarming location is one of our many highlights and we're glad you enjoyed it. We're looking forward to welcoming you back.
Grazyna, it's wonderful to hear you appreciated the prime location and meals at the Hilton New York Fashion District. We're thrilled you enjoyed your stay and kindly look forward to hosting you again in the future.
Good location. Smart place to stay. Consistent quality. From an ex New Yorker.
Kenneth
Stayed 4 nights in Jan 2024
Response from Customer Service on Apr 21, 2024
Kenneth, we're thrilled to hear your positive feedback about Hilton New York Fashion District. Our team puts great effort into maintaining a prime location and consistent service for our esteemed guests like you, especially ex-New Yorkers who have high standards. We look forward to welcoming you back on your next visit.
This hotel was close to Penn Station, essentially in the garment district, and very close to Chelsea. It was clean, all elevators worked, and staff was friendly and helpful.
Malia
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 20, 2024
Malia, it's wonderful to hear you recognized the strategic location of Hilton New York Fashion District, being near Penn Station and Chelsea. We're happy you found our premises clean with operational facilities. Additionally, your kind words about our friendly and resourceful team members make our day. We appreciate you choosing us for your New York stay and look forward to welcoming you back soon.
Roberto, it's great to hear that your stay at Hilton New York Fashion District was enjoyable. We strive to ensure all our guests leave with positive experiences and we're glad we delivered. We hope to welcome you back on your next visit!
Cynthia, it's pleasing to know that you enjoyed the rooftop bar at Hilton New York Fashion District. We believe it offers an exceptional space to relax and take in the city views. Thank you for your review and we hope to see you again soon!
6/10 Okay
Laura
Business traveler
Apr 12, 2024
Liked: Cleanliness
The reception staff were helpful but other staff were not helpful in assisting with luggage, or other requests whilst staying in the hotel.
Laura
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Laura, acknowledging your experience, we're sorry to hear you felt some assistance was lacking during your stay. We always strive to provide top-notch service and guidance for our guests, ensuring they feel at ease and taken care of at all times. Your constructive feedback about our team members and their comportment is very useful. We'll certainly address it with the aim of better meeting guest expectations in the future. We hope we get another opportunity to serve you and provide a more seamless experience.
Sharon, thank you for choosing Hilton New York Fashion District and for your high rating on Expedia. We're pleased you enjoyed your stay and we hope to have the pleasure of hosting you again in the future. Safe travels!
8/10 Good
david
Apr 8, 2024
david
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
David, thank you for choosing Hilton New York Fashion District and taking the time out to rate your stay. We're glad to know that you had a good experience and look forward to welcoming you back in the near future. We appreciate your feedback!
10/10 Excellent
Vickram
Apr 8, 2024
Liked: Cleanliness, staff & service
Vickram
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Vickram, it's splendid to see your perfect rating for Hilton New York Fashion District! We trust you had a marvelous time with us and cherished our services and chic ambiance. We are excited to welcome you back for another stylish stay soon. Safe travels!
Thank you for sharing your thoughts with us, Michael!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton New York Fashion District. Thank you and have a lovely day!
The rooftop bar area was beautiful especially to look out and over at the buildings at night
Almost kinda like a trip to an observation deck
Save your money
Stay here
Expedia shows u as well as alerts you when there is a price drop
Great place to stay 20 minute walk to Times Square or 4- 5 minute train ride up to 42nd where most of the fun is
We LOVE NY 💯
Naomi
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 5, 2024
Naomi, it's fantastic to hear that you thoroughly enjoyed the enchanting rooftop bar view at the Hilton New York Fashion District, akin to an observation deck. We're glad to know our location was convenient for your trips to Times Square. Thank you for your gracious recommendation and we'd be delighted to welcome you back anytime in this city that you LOVE so much!
Rebecca, many thanks for your kind words about the Hilton New York Fashion District. We're delighted that you found our location to be convenient and our team members to be of great assistance. We hope to serve you again in the future.
10/10 Excellent
Djeneba
Apr 3, 2024
Djeneba
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Djeneba, it's great to hear that you've had a flawless stay at Hilton New York Fashion District. It's our highest priority to ensure our esteemed guests have a memorable experience. We're thrilled about your perfect rating and are always here to welcome you back for another excellent stay.
Response from Hilton Fashion District on Apr 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and work hard to ensure all guests have a satisfactory experience while lodging with us. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
I really Im enjoyed it here. The staff was super nice and helpful! You can even leave your bags at the front desk before and after checkout, if you have time before or after your flight. They don’t have airport shuttles but they do have a car service that’s a flat rate if $88 if that’s something you’re interested in. My only complaint was the cleanliness of the room. Wasn’t my cup of tea but I’m a germaphob and I bring my own cleaning supplies. Other than that really good hotel.
Penni
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Penni, it's heartening to hear that you found our team members extremely friendly and helpful. We're pleased that the luggage service and car service were beneficial to you. However, we take your comment about room cleanliness seriously, although our commitment to hygiene is usually commended. We invite you back to experience the standard of cleanliness we pride ourselves on.
10/10 Excellent
Shahd
Mar 31, 2024
Shahd
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Shahd, it's a joy to know you had an exceptional stay at Hilton New York Fashion District. We hope to welcome you back on your next visit. Thank you for choosing our hotel.
Pretty good location and enough away from from the louder areas to be pretty peaceful
Brayden
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Brayden, it's great to hear that you appreciated the strategic location of Hilton New York Fashion District. We're glad that it offered you relative tranquility amidst the vibrant city concurrently. We appreciate your feedback and hope to welcome you back in the near future.
Jahayra, it's fantastic to learn that your stay at the Hilton New York Fashion District met your expectations. We truly appreciate your top rating and would be delighted to welcome you back on your next visit to New York. Thank you for your trust in us.
10/10 Excellent
robertson julius
Traveled with family and small children, Traveled with family
Robertson, we're pleased to hear your experience at Hilton New York Fashion District was positive. Thank you for recognizing our wonderful team members. We strive to provide the highest level of service and appreciate your kind words. We look forward to your next stay.
April, thank you for choosing Hilton New York Fashion District. We're thrilled to know that your experience with us was enjoyable. We eagerly look forward to welcoming you back in the future!
6/10 Okay
Wladimir
Mar 24, 2024
Wladimir
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 13, 2024
We appreciate the feedback, Wladimir.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
Mindy, we're thrilled to know that you found the Hilton New York Fashion District to be spotlessly clean and situated in an accessible location. We're also pleased you appreciated our nice team. Your positive feedback fuels us to continually provide impeccable service. We're looking forward to hosting you again.
Response from Hilton Fashion District on Mar 21, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and work hard to ensure all guests have a satisfactory experience while lodging with us. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
Cameron, thank you for your feedback. While the Hilton New York Fashion District is delighted to hear that your overall stay was satisfactory, it's disappointing that you encountered an issue with our ice machine. Please rest assured, we have addressed this with the team to ensure our facilities are always operational. We look forward to welcoming you back for a future stay.
Leslie, thank you for your rating. At Hilton New York Fashion District, our guests' satisfaction is paramount. Since you did not leave a comment, we hope you had a delightful stay with us overall. Please don't hesitate to share more about your experience. We’re looking forward to your next visit soon.
10/10 Excellent
ANNA, Laguna Beach
Mar 16, 2024
Liked: Amenities
Wonderful staff and nice restaurant
ANNA
Stayed 5 nights in Jan 2024
Response from Customer Service on Mar 17, 2024
Anna, it's delightful to hear that you had an enjoyable stay at the Hilton New York Fashion District and appreciated our wonderful team members and delightful on-site restaurant. We thank you for your commendations and look forward to welcoming you back in the future.
would book here again! was greeted day one by friendly staff wish I would’ve gotten their names. Helped us locate market/restaurants nearby bec we arrived so late due to flight delays etc, very helpful.
michelle
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Michelle, it's fantastic to learn you had a wonderful stay at the Hilton New York Fashion District. We're thrilled you found our team members to be welcoming and helpful in suggesting nearby food options, especially after a delayed flight. Your remarks are greatly appreciated and we look forward to possibly hosting you again in the future. Safe travels until then!
Customer service was great
They don’t have hidden fees like other hotels
Very clean. Staff was really helpful
When I was ready to check out they had a taxi for me ready to take me to the airport!
Francisco
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Francisco, we're so delighted you appreciated your time at Hilton New York Fashion District. It's wonderful to hear that our commitment to cleanliness and great customer service stood out during your stay. We're also glad that our team's assistance, including arranging a convenient taxi service for your departure, left a positive impact. Your kind words have been shared with our team members. We eagerly anticipate your return to offer another flawless experience.
Stan, thank you for sharing your wonderful experience. The Hilton New York Fashion District prides itself on maintaining cleanliness and convenience for guests. We look forward to your next visit!
Mikhail, thank you for your feedback. It's great to know that you had a satisfying experience at Hilton New York Fashion District. Our team members strive to ensure our guests leave with pleasant memories. We look forward to hosting you again in the future.
8/10 Good
Chanel
Traveled with group
Mar 11, 2024
Liked: Cleanliness
Basic but good hotel in a convenient location.
Chanel
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 12, 2024
Chanel, it's wonderful to hear you appreciated the convenient location of the Hilton New York Fashion District. We're glad that our property met your needs and we look forward to welcoming you back on your next visit to the city.
It was pretty noisy, but I kind of expected that since it is located right in the middle of Chelsea NY.
PERFECT LOCATION !
Charles
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Charles, it's fantastic to hear that you appreciated the prime position of Hilton New York Fashion District! We acknowledge that being in the heart of Chelsea NY, it can sometimes be a lively area. We greatly appreciate your understanding, and look forward to welcoming you back in the future.
2/10 Terrible
joud
Mar 10, 2024
Disliked: Staff & service
joud
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
We appreciate your feedback, Joud.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
10/10 Excellent
AVONELLE
Mar 6, 2024
AVONELLE
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 27, 2024
Avonelle, thank you for your high rating of the Hilton New York Fashion District! It's rewarding to see that your experience with us was enjoyable and met your expectations. We hope to welcome you back on your next visit to the city.
I had stayed at this property several years ago . I’m familiar with the area and like that you have subway and bus access to about anywhere in the city !!!
thomas
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Thomas, we're thrilled to hear of your enjoyment at Hilton New York Fashion District. It's rewarding to know you appreciated our accessible location close to public transportation. Your familiarity with our property truly means a lot. We hope to serve you again in the future.
It was correct. A lil but disappointed for a 4 stars hotel but the staff make you forget about it. The staff was gentle and kind from the check in to the check out. I had a good experience overall.
Thanks
Mahamoud
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Mahamoud, we appreciate your feedback and we're glad to hear that our team members at Hilton New York Fashion District added to your overall positive experience. We strive for perfection in every aspect, so your comments will certainly guide us to better ourselves. Looking forward to welcoming you back.
6/10 Okay
mercedes, odessa
Business traveler
Mar 3, 2024
Liked: Staff & service
No space to hold buisness meeting. They say there is restaurant space but its closed most of the day with no access.
mercedes
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Mercedes, we appreciate your feedback and realize that the availability and access to our meeting spaces did not meet your expectations during your stay. While our restaurant area doubles as a space for business gatherings, we understand the need for its consistency of use. Your insight will be valuable for our future enhancements and we hope to have another chance to provide you with a more satisfying experience.
8/10 Good
Aly
Mar 2, 2024
Aly
Stayed 6 nights in Feb 2024
Response from Customer Service on Mar 23, 2024
We appreciate your lovely rating, Aly!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton New York Fashion District soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
We stayed for 3 nights and it was great, check in and out was smooth and easy and the rooms were clean, housekeeping was great and the people were friendly.
Mikayla
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Mikayla, thank you for sharing your feedback. It's delightful to hear of your smooth experience at Hilton New York Fashion District. Our team members work hard to uphold the highest standards of cleanliness and friendliness. We hope to have the pleasure of your company again in the future.
8/10 Good
Cathleen De La
Traveled with family
Feb 27, 2024
Liked: Amenities
First time being in new york and I didn’t realize for this hotel there was not any parking garage on the site. This hotel used a parking garage about a half a block away. I was told by the attendant there that they reserve only 49 spaces for the hotel yet there are over 200 rooms there. Basically, it was first come first serve. As for the hotel itself, it was nice but you could hear through the walls. Also I had to ask to get my room cleaned which I thought that thus was standard.
Cathleen De La
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Cathleen, thank you for sharing your recent experience at the Hilton New York Fashion District. We're glad you described the hotel as nice, but regret that the parking arrangement and soundproofing didn't quite match your expectation. We endeavor to ensure a seamless experience for all our guests. On the housekeeping note, please know we've adopted flexible room servicing options for our guest's comfort. Your feedback is beneficial for progress in these areas. We hope to see you again for a more seamless stay in the future.
convenient - walking distance to subway , shopping, times square.
Amirul
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Amirul, it's great to hear that the strategic location of Hilton New York Fashion District added to the convenience of your trip. We're also pleased you found local transport and a plethora of shopping options at arm's reach. Your positive note sets the benchmark for the kind of exceptional stay we strive to provide. We hope your travels bring you back soon for another memorable visit.