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Reviews of Chestnuts B&B

Chestnuts B&B
High Street, Cheltenham, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 37 out of 75 reviews" "
Rating 8 - Good. 22 out of 75 reviews" "
Rating 6 - Okay. 9 out of 75 reviews" "
Rating 4 - Poor. 6 out of 75 reviews" "
Rating 2 - Terrible. 1 out of 75 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Tom

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Could have been great if the basics improved
Hotel is located behind the main street in Bourton. Parking spaces allocated if you can get one. Room was spacious and bed was really comfy. However shower and water pressure was almost non existent in a cold & poorly ventilated bathroom.
Stayed 3 nights in Feb 2024

6/10 Okay

Allison

Traveled with partner
Great spot good food very comfortable rooms
Stayed 2 nights in Feb 2024

10/10 Excellent

STEPHEN, BIRMINGHAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location in the heart of Bourton on the Water with friendly and helpful staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Wichai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and quiet, good service, but difficult to find the car park.
Stayed 2 nights in Dec 2023

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and cozy
Charming little place! Nothing fancy but very comfy and cozy and clean. The hosts were incredibly nice and warm. Perfect base for exploring the area. Hard to beat the location. The breakfast was a nice addition.
Stayed 1 night in Nov 2023

6/10 Okay

Lynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The room was promoted as a Family room. I don't know where any children would have slept if we'd brought any as there was only 1 double bed and and a sofa with broken springs. I know that very old buildings have some quirky features so I expected uneven floors and creaking floorboards but not stained and threadbare carpet. The room was very cold with one small inadequate radiator. But the bathroom was positively arctic as there was no heating at all (don't be fooled by the heated towel rail - it doesn't work) therefore towels never dried and as the room was not serviced as we only stayed 2 nights, the second day's shower was not a pleasant experience. The towels themselves were very small and thin. Saying that, the host was very friendly and welcoming, the breakfast was excellent and the parking was a bonus as the B&B is in an excellent location in the centre of the village and Bourton is a good centre for exploring the Cotswolds.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute bnb in a cute location
Great location, helpful and friendly staff, excellent breakfast and cream tea - would stay again
Stayed 2 nights in Nov 2023

8/10 Good

Roark

Stayed 2 nights in Oct 2023

8/10 Good

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location with easy access to all the shops, activities and dinning variety of dining experiences.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with friendly and helpful staff.
Stayed 2 nights in Aug 2023

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the village centre, quiet rooms as well. Parking was available around the rear of the building, out the front was very busy. Good breakfast and choice. Staff kept calm even when we had a power cut.
Stayed 2 nights in Aug 2023

4/10 Poor

shane

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Found blood spot on one of the pillows. Room felt like being in a ship. Up hill and down dale. I know it is old but the level of the floor was atrocious.
Stayed 1 night in Jul 2023

10/10 Excellent

Dave

Stayed 2 nights in Jul 2023

8/10 Good

Javier, Signal Hill

Traveled with partner
Liked: Staff & service, property conditions & facilities
The place was quite nice and very convenient however the towels were musty and they smelled. They later smelled the entire bathroom.
Stayed 2 nights in Jun 2023

4/10 Poor

Laura

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The building was about to fall apart. Floors were terribly uneven and hard to walk around. Shower only worked on scalding hot. Couldn't get warm water out ofaucet, only hot and cold separandately. No ventilation, the walls and windows would have water dripping on them. Beds were horribly uncomfortable. Sorry, i hate to give a bad review, but it was the worst two nights of our 11 day trip. They need to renovate.
Stayed 2 nights in Apr 2023

8/10 Good

Eleanor

Stayed 1 night in Mar 2023

4/10 Poor

Tim

Disliked: Staff & service, amenities, property conditions & facilities
Really not worth the money. Couldn’t open our door the lock was broken. Very basic facilities. Terrible service from staff

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, well-maintained, comfy beds and pillows. Good WiFi, in-house laundry room (was great to be able to do laundry for free, mid-journey). Kitchen was well-equipped and stocked with good basics and breakfast items. Friendly front office staff. Good parking. No complaints at all!

10/10 Excellent

Ernest

Stayed 1 night in Dec 2022

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for visiting Burton on the Water. The staff is excellent and make you feel at home. It is right in the center of town but quiet. The only small issue is that the parking lot is small and a little hard to get in and out of. Would recommend it and would come back again.
Stayed 3 nights in Oct 2022

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location was great.
Stayed 2 nights in Oct 2022

10/10 Excellent

Justin

Stayed 1 night in Oct 2022

8/10 Good

Ju Yeon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff with nice breakfast. The property was quite old. So, it was slightly inconvenient but that’s natural since we chose to visit this town to feel the past.
Stayed 2 nights in Oct 2022

8/10 Good

Miss S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B&B
We had a lovely stay. Everything went smoothly with our late check in, good communication. Super location. Great service and breakfast. If we go back to Bourton on the Water we’d definitely stay there again. Would recommend it.
Stayed 2 nights in Sep 2022

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This B&B is perfectly located in the center of the High Street, but is quite and peaceful due to its entry being in a small lane behind the main street. The proprietors were extremely friendly and helpful as to advising us about the area, and went out of their way to make last-minute dinner reservations for us. We would definitely recommend Chestnuts B&B to anyone thinking about visiting Bourton-on-the-Water.
Stayed 3 nights in Sep 2022

2/10 Terrible

Susan

Disliked: Staff & service, property conditions & facilities, room comfort
Wouldn't go again.
Very disappointed. Entry through dingy back door. Hallways old dark and in need of decoration. No housekeeping during stay or cups/milk etc. replenished. Although could have done it ourselves. Room very dark. Cave like. Bathroom small and dark. Breakfast good. Not enough parking spaces. Web site leads you to believe that the b&b is on the front of high street. But the picture is of a shop with the same name.
Stayed 3 nights in Sep 2022

10/10 Excellent

Kwok Kwong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, yummy breakfast provided, super friendly host and staff
Stayed 4 nights in Sep 2022

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a note...entrance is at the back of the tea house building. Enter via the tiny lane on the left
Stayed 2 nights in Sep 2022

4/10 Poor

Martin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Position in the town was excellent, as was the shower in our tiny en-suite Our room was seriously overdue for a complete update (electrics) and refurbishment
Stayed 2 nights in Sep 2022

4/10 Poor

Umesha kumara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paying five star money,getting zero star facility.
Old room,basic facilities, no lift,average breakfast, room was hot as heater was on,limited parking spaces.It is not worth for the amount of money they are charging.I won't book this hotel again.
Stayed 2 nights in Aug 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely little holiday in this really quaint bed and breakfast. Excellent food, so many little extras thought about and nothing was too much trouble. Thank you so much.
Stayed 2 nights in Aug 2022

8/10 Good

Erica

Liked: Cleanliness, staff & service, room comfort
Comfy with good breakfast, slightly date rooms
Good size room with comfy bed though a little dated. Bathroom okay but shower could have been more powerful. Nice selection for breakfast, not huge but well cooked, particularly liked the omelette, perhaps could have been some fruit on offer?
Stayed 2 nights in Jul 2022

10/10 Excellent

Carey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy B&B ! Lovely owners. Great breakfast. Everything you could ask for !!
Stayed 2 nights in Jul 2022

10/10 Excellent

STubb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay.
Stayed 3 nights in Jul 2022

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms and great breakfast. Lots of shopping but the town is nice and quiet mornings and evenings.
Stayed 3 nights in Jun 2022

10/10 Excellent

David

Liked: Staff & service
Very friendly and helpful staff
Stayed 5 nights in Jun 2022

10/10 Excellent

Barrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend with friends.
3 night stay. Cycling trip with friends all 6 of us stayed here. Perfect location for Cotswolds. Old and quaint accommodation. Good breakfast’s and friendly staff. I would recommend this accommodation.
Stayed 3 nights in May 2022

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic B&B in a great location. We thoroughly enjoyed our stay.
Stayed 2 nights in May 2022

10/10 Excellent

Karl

Stayed 3 nights in Apr 2022

10/10 Excellent

Louise

Stayed 2 nights in Mar 2022

10/10 Excellent

DAVID

Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location for the Cotswolds
The accommodation was looking a little bit tired in our opinion, the mattress and pillows could possibly be looking at getting renewed, the hosts were very attentive and lovely with a good breakfast, location is perfect for the Cotswolds and exploring the area
Stayed 2 nights in Feb 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B&B
Really nice place and well run. Great location.
Stayed 2 nights in Dec 2021

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect very good value!
A lovely listed building B & B very helpful owner Liz, the place if just on the High Street, in Bourton a little hidden away not difficult to find. Great communication from Liz how to find the place parking on site which is premium! Let us check in early as we were at an early afternoon funeral we had travelled from Pembrokeshire. Fabulous freshly cooked breakfast. Everything we needed. highly recommend. Caroline & Max
Stayed 1 night in Nov 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in the center of the village. Staff great, breakfast great and slept well.
Stayed 2 nights in Nov 2021

10/10 Excellent

Kenneth

Stayed 3 nights in Sep 2021

6/10 Okay

Bernadette

Liked: Staff & service
Stayed 2 nights in Sep 2021

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We had a wonderful stay! The host was incredibly friendly and accommodating even for my food allergies! It’s located right in the heart of Bourton-on-the-water so everything is right by you!
Stayed 2 nights in Jun 2021

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay in loverly old building in a perfect location in the town. Service from the staff was excellent from the moment we arrived, finding somewhere safe for our bikes m to making sure breakfast met our needs for another long cycle!
Stayed 1 night in Jun 2021