120 St. Mary's Road, Alwarpet, Chennai, Tamil Nadu
Reviews
9.2
Wonderful
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Excellent property considering the price tag. The customer service is excellent. Special shout out to ritu at the front desk who went above and beyond to help me out during my check in
The Property was super clean and room service was top notch. Greeted with a welcome drink and some treats on my check-in. Buffet Breakfast was fantastic and the service by the staffs were great. The front desk staffs are amazing especially Uma and Ritu for their assistance. Karthick from the Room Service was very helpful. Overall, my Stay was excellent.
I love everything about this hotel. This will be the third consecutive visit to Chennai during which I've stayed at the Raintree on St Mary's Road. I have no plans to stay anywhere else in the future. The reception staff is amazing-- all of them, but I want to escpecially cite Ritu and Uma. Their care and gentility is something that makes the place so special. In housekeeping I want to say that Karthick was stellar.
Hotel breakfast was a good spread, with some new dishes changing daily over the course of my 6 days there. Restaurant staff were very helpful. Rooms were nice and spacious. Check-in/out process was smooth. Concierge and reception staff were very helpful. Location wise was quite ok for us cos we took Uber everywhere. Mostly everywhere we went was within 30mins including T nagar, airport, Pondy bazaar. There was this particular counter staff by the name of Ritu who went out of her way to help arrange some logistics for us even though she didn’t need to. Commendable indeed.
Beautiful property. Great rooms and very courteous staff. Breakfast options were brilliant and super tasty. I stayed over 3 days and this will be my every time pick going forward when in Chennai.
Had an excellent stay at this property, the room were well decorated, impeccably clean with nice amenities, glad to see Nespresso coffee machine. The staff were very attentive and courteous, ate at all three restaurants, food was absolutely delicious. Would definitely stay again here
This is our second visit, the staff also has been refreshed, however, the service, courtesy and kindness was there as per last year. Rooms were clean, bathroom similarly cleaned everyday. Enjoyable stay.
An excellent hotel that has friendly and courteous staff, clean rooms with all the modern amenities. The breakfast buffet is amazing. The location is great as it is convenient for shopping and other tourist attractions.
The staff at the St. Mary's location are outstanding. I could not have asked for a better experience. All guests are treated like VIPs. The facilities are well designed and the elegant rooftop terrace allows you to see the city at night. Also, the food here is excellent; the buffet breakfast exceeded my expectations. I would definitely stay at this hotel again.
Kimberly
Response from Rajesh Elumalai on Jul 26, 2023
Dear Guest,Greetings of the day..!!We thank you for the wonderful feedback and we look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager
Dear Guest,Greetings of the day..!!We thank you for the wonderful feedback and we look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager
Really excellent stay in suite room. They can add beds for extra guests in living area. Also very comfortable sofa and can get extra duvet. Main bedroom in suite really super : so comfortable and quiet with plenty of space and super size bed. Great bathroom and good linen but no bath. I’ve stayed in Raintree many times in standard deluxe rooms but this suite was exceptional and not too expensive compared to other normal rooms in 5stars hotels in Chennai, but way better. I’ve stayed in most of Chennai 5 stars in last 15 years. Breakfast and dinner buffet also way better than most of 5 star hotels. So delicious and great staff. Only two downsides. This hotel used to have a nice roof top pool with Buddha statue at one end and was very peaceful. Now they have made the pool smaller and removed the Buddha to add more restaurant tables. Very sad. Now like kids paddling pool. Swimming not possible now. Also management need to check all bookings clearly as tried to deny me dinner buffet and guests happy hour drinks I had already paid for. No apology from manager afterwards, or after hotel fire alarm went off in early hours! Did give a few hours late checkout after requesting it. Much appreciated as room so comfortable! With massive TV. Like own cinema.
Overall highly recommend suite if a few guests. Make sure to get dinner and happy hours package for all guests on Hotels.com. And bring copy of booking. Very good value. Highly recommended overall.
Michael
Stayed 1 night in Jul 2023
Response from Rajesh Elumalai on Jul 18, 2023
Dear Guest,Vanakkam..!!We thank you for the wonderful feedback and we also apologize for the issues faced. We will work towards them and assure those are never repeated. We do forward to an opportunity to serve you again and shall assure a seamless experience.Kind regards,Rajesh ElumalaiGeneral Manager
Dear Guest,Vanakkam..!!We thank you for the wonderful feedback and look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager
Clean and well maintained hotel. Good choice of breakfast buffet dishes. Surrounding area can get a bit noisy and congested with traffic. Central location in Chennai.
Hariharan
Stayed 2 nights in Jul 2023
Response from Rajesh Elumalai on Jul 18, 2023
Dear Guest,Vanakkam..!!We thank you for the wonderful feedback and look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager
Dear Guest,Vanakkam..!!We thank you for the wonderful feedback and look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager
This is my third stay at the hotel in about as many years. It is a clean, no-nonsense property. The breakfast and the food in general are excellent. Service is very good too. It is difficult to find anything at all to complain about. It is pricier than the hotels in its class, but I come back because I am able to count on their quality.
R_
Stayed 15 nights in Jun 2023
Response from Rajesh Elumalai on Jul 18, 2023
Dear Guest,Vanakkam..!!We thank you for the wonderful feedback and look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiGeneral Manager
We had been allotted complimentary breakfast. The hotel did not mention this correctly when we checked in. They told us we could pay and order the breakfast at the restaurant instead. And we found this error only on the last day. We could have had a good complimentary breakfast every day but we were denied.
Subha
Stayed 1 night in Apr 2023
Response from Rajesh Elumalai on May 29, 2023
Dear Guest,Greetings of the day..!!We thank you for the feedback and apologize as we understand there has been a miscommunication. The breakfast which was part of package was the buffet breakfast at the restaurant however we note that you had ordered through In room dining which is on a chargeable basis.We look forward to an opportunity to serve you again.Kind regards,Rajesh ElumalaiDirector Operations
8/10 Good
Verified traveler
Traveled with partner
Apr 25, 2023
Liked: Cleanliness, staff & service, amenities
Found lots of mold under my shower mat.
There are no hand towels.
The staff is reasonably responsive and friendly.
Verified traveler
Stayed 4 nights in Apr 2023
Response from Rajesh Elumalai on May 29, 2023
Dear Guest,Greetings of the day..!We thank you for the feedback and apologize for the issue. We have taken the room under observation and shall do a thorough check. We do look forward to an opportunity to serve you again and shall assure a seamless experience.Kind regards,Rajesh ElumalaiDirector Operations
breakfast options are many, but not tasty, only few items like Pongal were hot and fresh the bakery looked good- but not tasty at all. , the watermelon juice in boittlrles offered at breakfast seemed stale
Kavitha Vallari
Stayed 1 night in Mar 2023
Response from Rajesh Elumalai on Apr 23, 2023
Dear Guest, Greetings of the day! We thank you for the feedback and apologize as the experience was not up to the mark. We shall work towards that. We do look forward to an opportunity to serve you again and shall assure a seamless experience.Kind regards, Rajesh Elumalai Director Operations
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
Check in was smooth and easy. Staff were very helpful and friendly. Location was great
SARATH
Stayed 2 nights in Apr 2023
Response from Rajesh Elumalai on Apr 23, 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
6/10 Okay
Thambirajah
Apr 14, 2023
Thambirajah
Stayed 4 nights in Apr 2023
Response from Rajesh Elumalai on Apr 23, 2023
Dear Guest, Greetings of the day! We thank you for the feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
Very personalized service. Special mention must go to Catering Manager Vel and Anamika.
Kannan
Stayed 5 nights in Mar 2023
Response from Rajesh Elumalai on Mar 9, 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
Great mattress! The staff very well trained, kind, and helpful. Buffet breakfast was so varied that we didn’t get bored after 25 nights! A la carte lunch wasn’t that great for a vegetarian. The humongous towels were hard to handle…seems ridiculous to have beach towel-size for hotel. plenty of bottled water were supplied. very good management team as well. Very happy to have stayed here and will do so again if we return to Chennai.
Clayton
Stayed 6 nights in Feb 2023
Response from Rajesh Elumalai on Mar 9, 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and have noted your suggestion on towels. We do look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
The location is very convenient. The staff is very friendly.
Rooms are very clean and spacious.
After a long & exhausting trip from US our stay was relaxing & peaceful!!!
Sharada
Stayed 5 nights in Feb 2023
Response from Rajesh Elumalai on Mar 9, 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
We had a great time. The facility is well situated. The staff is excellent. Food is excellent. Will definitely recommend it highly.
VENKATARAMAN
Stayed 6 nights in Feb 2023
Response from Rajesh Elumalai on Feb 26, 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
Nice experience. clean room. good food and courteous staff.
Yogesh
Stayed 3 nights in Feb 2023
Response from Rajesh Elumalai on Feb 26, 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
I was here for 5 nights and enjoyed the stay immensely. Staff were very helpful when I had an issue with my door; an engineer was called immediately and the problem fixed. Very safe area and an nice atmosphere in the hotel. The hotel is spotless, and staff are friendly and welcoming. I used the gym everyday where fresh towels and water were provided. I think my favourite thing of all was the breakfast buffet, full of healthy options and many dishes to choose from. I didn't want to leave!
barbara
Stayed 5 nights in Feb 2023
Response from Rajesh Elumalai on Feb 26, 2023
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and such kind words encourage us all to strive for the better each day. We do look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations
Dear Guest, Greetings of the day! We thank you for the wonderful feedback and we look forward to an opportunity to serve you again. Kind regards, Rajesh Elumalai Director Operations