Efficiency King, Non-Smoking - Newly Renovated | Desk, blackout drapes, soundproofing, iron/ironing board

Reviews of Budget Lodge

2 out of 5
Budget Lodge
3244 Western Branch Blvd, Chesapeake, VA

Reviews

5.2
Rating 10 - Excellent. 41 out of 291 reviews" "
Rating 8 - Good. 55 out of 291 reviews" "
Rating 6 - Okay. 37 out of 291 reviews" "
Rating 4 - Poor. 40 out of 291 reviews" "
Rating 2 - Terrible. 118 out of 291 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Jamel Andre'

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 30, 2024
Hello Jamel Andre', We appreciate your recent stay with us. Please feel free to contact us directly with any details on how we could have improved your experience.

10/10 Excellent

Candace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and kind The property was very clean as y
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Candace,Thank you for taking the time to share your positive experience with our friendly staff and clean property. We value your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Feb 6, 2024
Hello Brittany,Thank you for choosing to stay with us! We strive to provide exceptional service and it's great to hear that you had a wonderful experience during your stay. We appreciate your support and hope to have the opportunity to welcome you back soon.

4/10 Poor

Luisa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I got was supposedly non-smoking, but it clearly was not, as it reeked of cigaratte smoke.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Luisa,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced. Please know that guest comfort is of utmost importance to us, and we have strict non-smoking policies in place. We appreciate your bringing this matter to our attention and will address it with our housekeeping team.

4/10 Poor

MILDRED

Disliked: Property conditions & facilities
It was a roach crawling in a bag of my donuts that I sat on the nightstand. By the time I noticed I had already eaten two of the donuts
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello MILDRED,Thank you for bringing this to our attention. We take matters like these seriously and will ensure that our pest control measures are reviewed. We apologize for any inconvenience caused and encourage you to contact management directly to discuss the matter further.

2/10 Terrible

Luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello Luis, We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience, and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We hope you'll come back to see how we are growing, improving and evolving through constructive feedback like yours.

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on Dec 16, 2023
Hello Frank,We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so we can address your concerns.

4/10 Poor

Nicole

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The stay itself was fine, however, the roaches crawling in the bathroom and the walls in the room were definitely not a welcome site. Hence, refused a shower. The phone was plugged into the wall and sitting on the floor, no desk for the phone or desk chair placed randomly in the room. There was a frozen dinner left behind in the freezer as well.
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Nicole,We apologize for any inconvenience caused during your stay. We appreciate your feedback regarding the cleanliness of the bathroom and the room. Please note that we take these concerns seriously and will address them with our housekeeping team. Thank you for bringing this to our attention.

2/10 Terrible

Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
From Newly renovated to roach infested garbage
There was a roach infestation really bad. Turn on a light switch and they all go running or come out. Was too uncomfortable to sleep. It says newly renovated but it’s definitely not. Floors were filthy the water didn’t turn on in the kitchen we did complain to the desk she said she’d leave a note and get back to us but never did.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Sydney,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. Rest assured that we take such feedback seriously, and our team has been immediately informed to address the issue. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Mechelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Mechelle,Thank you for your rating! We strive to provide exceptional service and are thrilled you had a great experience at our hotel. We look forward to welcoming you back soon.

2/10 Terrible

Tamika

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there. After looking at the room I left. I don’t do roaches
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Tamika,We apologize for the inconvenience. Our team is committed to providing a clean and comfortable stay for all our guests. We appreciate your feedback and will address the issue immediately.

4/10 Poor

Laforya

Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Laforya,We apologize for any issues you may have experienced during your stay. Please let us know how we can assist you further.

8/10 Good

Laforya

Stayed 1 night in Sep 2023
Response from Manager on Oct 18, 2023
Hello Laforya,Thank you for your positive review! We're glad you had a great experience at our hotel. We hope to welcome you back soon.

8/10 Good

Mechelle

Stayed 1 night in Sep 2023
Response from Manager on Oct 9, 2023
Hello Mechelle,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Elke

Disliked: Staff & service, property conditions & facilities, room comfort
Efficiency without pots and pans or dishes.
I paid more for an efficiency in order to use the fridge and freezer which they did have. I assumed the room would also have a coffeemaker as every hotel does. It did not. So I somehow had to boil water for my tea, either in the microwave or on the stove. Here comes the weird thing. There were absolutely no dishes in the efficiency, and all the lazy Indian manager lady had to offer was a flimsy plastic cup that would melt in the microwave. Unbelievable.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Elke,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. Please do come see us again.

2/10 Terrible

NICOLE

Stayed 2 nights in Aug 2023
Response from Manager on Sep 11, 2023
Hello NICOLE,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Marvin

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Manager on Aug 17, 2023
Hello Marvin, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Leeann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place to stay.
Very uncomfortable and disturbing atmosphere. The first thing you could smell when you walked in the room was weed. Furniture in the room was broke. The toilet in the hotel room would not flush. Would not ever recommend this hotel to anyone. Air quality in the room was absolutely terrible.
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Leeann,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our furniture and also our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Poor

Ora

Disliked: Cleanliness, property conditions & facilities, room comfort
My room had an odor to it the floor was dirty crumbs were on the table I was tired from a long day just wanted the night to be over
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Ora,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Poor

Carl

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
There are what appear to be drug addicts in the stairwell and parking lot. Upon walking to my room, someone tried to sell me a tablet. Got in room and TV wouldn’t work so I was moved to another room. Noise outside most of night and hard to get comfortable in the bed. Aside from that, it was great.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 30, 2023
Hello Carl,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 Terrible

Chipper

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Nasty - Literally Disgusting.
Let's start with the positives: 1) Desk clerk was pleasant; 2) TV worked; 3) Cable worked; Hot water worked; 4) Keycard for door worked; 5) Room was relatively spacious; 6) Reservation was inexpensive. Now, for the negatives: The desk clerk charged me an additional $3.00 Administrative fee. Upon approaching my room, I encountered a vagrant sitting outside my door, which was in a darkened corner by the staircase. He stayed there, talking loudly on his cell phone outside my room for hours. My room smelled awful. There were at least 4 houseflies living in my room. The property and the room appear dilapidated. There are several broken down automobiles parked on the property. There is trash everywhere on the property. Not all of the lights in my room worked. The bed coverings were stained and appeared to be ancient. The privacy curtain had several holes in it. The floor was filthy. There was a wet towel on the floor, wadded beneath the A/C unit. There was no plastic bag in my room's trash can. The bathroom fixtures are ancient and falling apart. The shower curtain rod is the removable, spring-loaded, dime store type. There was only one roll of toilet paper provided. There are drilled holes with no fixtures in the furniture and the walls. It was difficult to stay in this room - it is likely one of the worst I have ever paid for. It also is likely to currently have several health code violations. I feel slimy and idiotic for reserving and sleeping in this room.
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Chipper, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Geraldine

The television in my room kept cutting out. I told the workers it’s the hdmi cord In which he kept arguing saying it’s not
Stayed 3 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hello Geraldine, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

2/10 Terrible

margo

Stayed 1 night in Jul 2023
Response from Manager on Aug 14, 2023
Hello margo, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Ramona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 23, 2023
Hello Ramona,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Suzanne

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget Lodge disgrace
I have never stayed in such a dirty filthy hotel in my life. No towels no soap shampoo in the room. No hairdryer. Called the front desk place and we got two towels and one washcloth. I would normally never leave a bad review, but I would tell everyone do not go there it’s filthy
Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Hello Suzanne, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

6/10 Okay

Latisha

Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello Latisha,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Mechelle

Liked: Room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Mechelle,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Alburt

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very unclean. The linen was stained. It smells like a cigar bar
Stayed 1 night in Jun 2023
Response from Manager on Jun 25, 2023
Hello Alburt,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 Okay

Mechelle

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Hello Mechelle,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Would not stay there again if you paid me
Stayed 2 nights in Jun 2023
Response from Manager on Jun 7, 2023
Hello David, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

2/10 Terrible

Leland

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not good
Stayed 1 night in May 2023
Response from Manager on May 25, 2023
Hello Leland, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

4/10 Poor

Jeremy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Apr 2023
Response from Manager on May 2, 2023
Hello Jeremy,We can't thank you enough for sharing your feedback with regards to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2023
Response from Manager on Apr 22, 2023
Hello Natasha,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2023
Response from Manager on Apr 15, 2023
Hello Natasha,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to see you again in the future.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2023
Response from Manager on Apr 15, 2023
Hello Natasha,Thank you for taking the time to share your comments regarding our service. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

Victor

Stayed 1 night in Apr 2023
Response from Manager on Apr 15, 2023
Hello Victor,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Santos, canton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has good access in and out with good parking.
Stayed 2 nights in Apr 2023
Response from Manager on Apr 9, 2023
Hello Santos,We appreciate the time you have taken to bring to our attention your feedback with regards to our parking as well as our access. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Luis

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and was dust all over the place.
Stayed 1 night in Apr 2023
Response from Manager on Apr 5, 2023
Hello Luis, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 Okay

Mechelle

Couple
It was okay, nice quiet location. The only issue I had was the people that was over top us, was walking back and forward throughout the night and early morning. it was hard to sleep.
Stayed 2 nights in Mar 2023
Response from Manager on Apr 5, 2023
Hi Mechelle,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some neighbor noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

4/10 Poor

Sherri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Manager on Mar 31, 2023
Hello Sherri,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Dellon

Stayed 1 night in Mar 2023
Response from Manager on Apr 14, 2023
Hello Dellon, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Sheba

Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Sheba,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Mechelle

Liked: Staff & service
Stayed 1 night in Jan 2023
Response from Manager on Jan 24, 2023
Hello Mechelle,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Mechelle

Liked: Cleanliness, staff & service, room comfort
Stay
Check in was okay. The stay was very nice and quiet. If you do not want to be disturbed make sure you get a do not disturb sign. House keeping comes around in the morning. The beds are okay as well
Stayed 1 night in Nov 2022
Response from Manager on Nov 13, 2022
Hello Mechelle,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Poor

Albert

Liked: Staff & service
Disliked: Property conditions & facilities
Roaches coming out from behind the tv on the wall I sprayed raid roach spray the people up stairs was partying all night made loud noises I had to get up at three am to go complaine to the manager didn’t get no sleep they continued to party until five am I was very tired my pregnant wife didn’t get no rest either I asked the manager for a free night due to the rudeness of the people up stairs he said he could not accommodate us
Stayed 3 nights in Oct 2022
Response from Manager on Oct 22, 2022
Hello Albert,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

8/10 Good

Janice

Stayed 1 night in Aug 2022
Response from Manager on Jan 4, 2023
Hello Janice,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on Oct 5, 2022
Hello Saleh,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Quadeer

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel
Room was decent enough for my short stay
Stayed 2 nights in Sep 2022
Response from Manager on Sep 28, 2022
Hello Quadeer,Thank you for sharing this honest review and feedback about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

Naeem

Stayed 1 night in Sep 2022
Response from Manager on Dec 26, 2022
Hello Naeem, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Patty

Stayed 1 night in Sep 2022
Response from Manager on Sep 23, 2022
Hello Patty, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.