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Other than it being under construction, which caused some key areas not to work, the place is very nice. The lobby is spacious, plenty of parking, and the staff is super nice and helpful. They have a bar, restaurant, pool, fitness center, and pet area, which made it very convenient.
Virlene
Stayed 2 nights in May 2024
Response from Krystal Falk on May 13, 2024
Dear Virlene,Thank you for taking the time to write a review about your stay. We are sorry for any inconvenience the construction may have caused. But we are happy you found the hotel to be nice, lobby was spacious, and the staff was nice and helpful. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
Dear Monica,Thank you for taking the time to write a review about your stay. We are happy to see you enjoyed your time and the construction didn't bother you. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
8/10 Good
Amanda, Boise
May 8, 2024
Amanda
Stayed 1 night in Apr 2024
Response from Krystal Falk on May 9, 2024
Dear Amanda,Thank you for taking the time to give us a rating about your stay. We are happy to see for the most part you did enjoy your stay with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
6/10 Okay
Callie
May 4, 2024
Liked: Cleanliness, amenities
Checking in was easy.
The room was okay, but some updating is badly needed. Very dirty, worn out chair in the room. The TV is old with outdated channel guide.
In the morning at 7am tried calling front desk, no answer. Went down to front desk at 7:30am and no one was there.
Callie
Stayed 1 night in May 2024
Response from Krystal Falk on May 6, 2024
Dear Callie,Thank you for taking the time to write a review. We are happy your check in was easy. We are currently working on remodeling our hotel. We hope to see you again in the future so you can see the updates that were made.Yours in Hospitality,Krystal Falk
Needs updating. Booked based on restaurant and it closes at 8. Which we arrived at 8:10. Should post closing time as after a long day of driving we did not want to go out. Bathtub dripped water all night. Linens were good as was temperature in room. Carpets were stained.
Dear James,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
4/10 Poor
cesar
May 1, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
cesar
Stayed 1 night in Apr 2024
Response from Krystal Falk on May 2, 2024
Dear Cesar,Thank you for taking the time to give us a rating about your stay. We are sorry to see you did not enjoy your stay. We hope to see you again in the future so we can show you just how great our hotel really is.Yours in Hospitality,Krystal Falk
8/10 Good
Joseph
Apr 28, 2024
Stained carpet and furniture
Joseph
Stayed 3 nights in Apr 2024
Response from Krystal Falk on Apr 29, 2024
Dear Joseph,Thank you for taking the time to share your feedback. We are sorry you were not happy with the carpet and furniture. We are working on making updates to keep our guests happy. We hope to see you again in the future.Yours in Hospitality,Krystal Falk
Dear Rufus,Thank you for taking the time to write a review about your stay. We are happy to see you enjoyed your time and found the staff to be great. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
8/10 Good
Maureen, Tucson
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
The staff were wonderful. Extremely helpful, professional and very nice!
Maureen
Stayed 4 nights in Apr 2024
Response from Krystal Falk on Apr 22, 2024
Dear Maureen,Thank you for taking the time to write a review about your stay. We are happy you found the staff to be wonderful, extremely helpful, professional, and very nice. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
10/10 Excellent
Priscilla
Apr 21, 2024
Priscilla
Stayed 1 night in Apr 2024
Response from Krystal Falk on May 13, 2024
Dear Priscilla,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your time with us. We look forward to seeing you again in the future. Yours in Hospitality,Krystal Falk
No bathroom fans, good location, front entryway is big, lounge area serves food when they're open.
Matt
Stayed 1 night in Apr 2024
Response from Krystal Falk on Apr 22, 2024
Dear Matt,Thank you for taking the time to share your feedback with us. We are sorry your did not have a fan. We will have our team look into this. We are happy to see you enjoyed the location of the hotel and the lounge. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
Dear Kenneth,Thank you for taking the time to give us a rating about your stay. We are sorry to see you did not enjoy your stay. We hope to see you again in the future so we can show you just how great our hotel really is.Yours in Hospitality,Krystal Falk
10/10 Excellent
Trevor
Apr 18, 2024
Trevor
Stayed 1 night in Apr 2024
Response from Krystal Falk on May 9, 2024
Dear Trevor,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay and found the hotel to be everything you needed during your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
4/10 Poor
Trina
Traveled with family and small children
Apr 18, 2024
Hotel was under construction, lights in room didn't work , nor the remote.
Trina
Stayed 1 night in Apr 2024
Response from Krystal Falk on Apr 18, 2024
Dear Trina,Thank you for taking the time to share your feedback with us. We are sorry your lights didn't work in part of your room. We will look into this and makes sure the problem has been fixed. You should be hearing from expedia soon about the discount we offered. We hope to see you again in the future so we can show you just how great our hotel really is.Yours in Hospitality,Krystal Falk
Dear Gary,Thank you for taking the time to write a review about your stay. We are happy to see you enjoyed your time and found your stay to be nice. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
10/10 Excellent
Michael
Apr 14, 2024
Liked: Cleanliness
Room was kind of bare and there was a humming noise all night.
Michael
Stayed 1 night in Apr 2024
Response from Krystal Falk on Apr 15, 2024
Dear Michael,Thank you for taking the time to share your feedback. We are happy to see you enjoyed your stay. We are sorry there was noise in your room during the night. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
The bathroom had something splattered on the bathroom counter and floor wasn’t clean.
marlyn
Stayed 1 night in Apr 2024
Response from Krystal Falk on Apr 15, 2024
Dear Marlyn,Thank you for taking the time to share your feedback. We are sorry to see you were not happy with your stay. We will use your comments as we work to improve. We hope to see you again in the future.Yours in Hospitality,Krystal Falk
Dear Helena,Thank you for your feedback. We are sorry to see you were not happy with your stay. We are working on making updates to our hotel and we hope to see you again in the future so you can see the changes we made.Yours in Hospitality,Krystal Falk
Easy access off I-80, very pleasant and professional staff, room was clean and bed comfortable. Good stay.
Ron
Stayed 1 night in Apr 2024
Response from Krystal Falk on Apr 8, 2024
Dear Ron,Thank you for taking the time to write a review about your recent stay with us. We are happy to see you enjoyed the location and found it easy access off I-80, the staff was professional, your room was clean, and you enjoyed your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
Absolutely gorgeous and super big love the main lobby area has a bunch of different different options just overall comforting
Shay
Stayed 1 night in Mar 2024
Response from Krystal Falk on Apr 4, 2024
Dear Shay,Thank you for taking the time to write a review about your stay. We are happy to see you found the hotel to be gorgeous, super big, and with different options for comfort. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
4/10 Poor
Hunter
Apr 2, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bed was terrible. Couldn’t sleep.
Hunter
Stayed 1 night in Mar 2024
Response from Krystal Falk on Apr 2, 2024
Dear Hunter,Thank you for your feedback. We are sorry you found the bed to be terrible. We hope to see you again in the future so we can show you how great our beds are and you can get some good sleep.Yours in Hospitality,Krystal Falk
Use to country quiet when sleeping so the traffic noise kept me awake most the night. Otherwise had a very nice stay.
Nichole
Stayed 1 night in Mar 2024
Response from Krystal Falk on Apr 2, 2024
Dear Nichole,Thank you for taking the time to write a review about your stay. We are happy you had a very nice stay with us. We are sorry the traffic noise kept you awake. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
This property is in the middle of remodeling. The staff and amenities were very accommodating. We stayed one night while my husband was on a job. For the price it was great. We would stay at the red lion in again in the future.
Bernadette
Stayed 1 night in Mar 2024
Response from Krystal Falk on Apr 1, 2024
Dear Bernadette,Thank you for taking the time to write a review about your stay. We are happy you found the staff and amenities to be very accommodating. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
The staff was absolutely amazing! It was just myself and two small kids and the staff went above and beyond for us. I was so thankful! The pool was a bit cold and closed at an odd time, but hopefully truly loved our stay!
Tonya
Stayed 1 night in Mar 2024
Response from Krystal Falk on Apr 1, 2024
Dear Tonya,Thank you for taking the time to write a review about your stay. We are happy you found the staff to be amazing and you enjoyed your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
10/10 Excellent
Amanda
Traveled with group, Business traveler, Traveled with pets, Traveled with family
The inside is so cool, the room was clean and spacious and easily accessible from the freeway. We had to wait out a blizzard on a cross country move and the staff were super friendly, helpful and reassuring. My cat really enjoyed it too, nice window close to the floor for him to check out the view from. 10/10 would stay again, wish we were able to extend our stay and enjoy the pool!
Amanda
Stayed 1 night in Mar 2024
Response from Krystal Falk on Mar 27, 2024
Dear Amanda,Thank you for taking the time to write a review about your stay. We are happy to see you found your room to be clean, spacious, and your cat enjoyed the window view. We hope you have safe travels during your move and look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
6/10 Okay
Andres T
Business traveler
Mar 25, 2024
Liked: Staff & service
Was ok, expected better
Andres T
Stayed 1 night in Mar 2024
Response from Krystal Falk on Mar 25, 2024
Dear Andres,Thank you for taking the time to write a review about your stay. We are sorry we did not provided what you expected. We hope to see you you again in the future so we can show you just how great our hotel really is.Yours in Hospitality,Krystal Falk
10/10 Excellent
James
Mar 24, 2024
James
Stayed 1 night in Mar 2024
Response from Krystal Falk on Apr 15, 2024
Dear James,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your time with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
Dear Vaidas,Thank you for taking the time to give us a rating about your stay. We are sorry to see you did not enjoy your stay with us. We hope to see you again so we can show you just how great our hotel really is.Yours in Hospitality,Krystal Falk
Dear Samantha,Thank you for taking the time to give us a rating. We are sorry to see you are not happy with our hotel. We have taken the steps needed to be sure our guests are happy in the future.Yours in Hospitality,Krystal Falk
8/10 Good
Harm, Armstrong
Mar 17, 2024
Service
Harm
Stayed 1 night in Mar 2024
Response from Krystal Falk on Mar 18, 2024
Dear Harm,Thank you for taking the time to write a review about your stay. We are happy to see you enjoyed the service during your stay. We look forward to seeing you again in the future.Your in Hospitality,Krystal Falk
10/10 Excellent
travis, New plymouth
Mar 15, 2024
travis
Stayed 1 night in Mar 2024
Response from Krystal Falk on Apr 4, 2024
Dear Travis,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
Dear Jazzmine,Thank you for taking the time to write a review about your stay. We are happy to see you would stay with us again in the future. We look forward to your next stay.Yours in Hospitality,Krystal Falk
Dear Michael,Thank you for taking the time to write a review. We are happy to see you would stay with us again in the future. We look forward to your next stay.Yours in Hospitality,Krystal Falk
Dear Lynn,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
Dear Thomas,Thank you for taking the time to write a review about your stay. We are happy to see you enjoyed your time and found the staff to be friendly. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
Every staff member goes out of their way to be helpful.
Eileen
Response from Krystal Falk on Mar 6, 2024
Dear Eileen,Thank you for taking the time to write a review about your stay. We are happy you found all the staff going out of their way to be helpful. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
Stephen was great and accommodating- however I was surprisingly disappointed with the quality of the rooms. I’ve stayed with RL before and this was so below the bar… smelly, dirty, broken furniture. I’m grateful I left, to be honest. It felt dirty and creepy.
Carmen
Stayed 1 night in Mar 2024
Response from Krystal Falk on Mar 4, 2024
Dear Carmen,Thank you for your feedback. We are happy you found Stephan to be great and accommodating. We are sorry you were not happy with your room. We are working on making changes and hope you will stay with us again in the future to see the changes made.Yours in Hospitality,Krystal Falk
8/10 Good
Donna
Mar 1, 2024
Donna
Stayed 1 night in Feb 2024
Response from Krystal Falk on Mar 21, 2024
Dear Donna,Thank you for taking the time to give us a rating about your stay. We are happy to see for the most part you did enjoy your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
8/10 Good
Johnathan
Feb 29, 2024
Johnathan
Stayed 2 nights in Feb 2024
Response from Krystal Falk on Mar 20, 2024
Dear Johnathan,Thank you for taking the time to give us a rating about your recent stay. We are happy to see for the most part you did enjoy your time with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
8/10 Good
Sarah
Traveled with partner
Feb 25, 2024
Disliked: Property conditions & facilities
Very old
Sarah
Stayed 1 night in Feb 2024
Response from Krystal Falk on Feb 26, 2024
Dear Sarah,Thank you for your feedback. We are sorry you feel the hotel is old. We are working on making updates to keep our guests happy. We hope to see you again in the future.Yours in Hospitality,Krystal Falk
Dear Brian,Thank you for taking the time to write a review about your stay. We are happy the hotel and room seem very nice. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
8/10 Good
Brian
Feb 14, 2024
Brian
Stayed 1 night in Feb 2024
Response from Krystal Falk on Mar 20, 2024
Dear Brian,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your time with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
Dear Rufus,Thank you for taking the time to write a review about your stay. We are happy to see the staff made your stay pleasurable. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
4/10 Poor
Verified traveler
Traveled with group
Feb 8, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
I will not stay here again
Hotel and Hotels.com show this as a hotel with a restaraunt. This restaraunt has been closed for months for "reasons i cannot disclose"according to petson i spoke to after asking to speak to the manager. whoever that petson is, they were unavailable for entire two night stay. I paid fkr two breakfasts (not part of rack rate) was offered an opportunity to go to a stand i. the hotel that lacked healthy choices. when i asked to have the breakfasts refunded, they could not as i booked with hotels.com. They were going to loom into it and get back to me. 5 days later i have not heard from them. Hotel is poorly managed, and frustration of staff is obvious to many guests I spoke with.
Verified traveler
Stayed 2 nights in Feb 2024
Response from Krystal Falk on Feb 8, 2024
Dear Traveler,Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your comments and are very sorry for the conditions encountered. We will address your comments with our team as we work to improve our guest experience for future guests. Your feedback is genuinely appreciated, as it is the first step in helping us improve our services. We hope you will come visit us in the future.Yours in Hospitality,Krystal Falk
Dear Diana,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay and found the hotel to be everything you needed. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
10/10 Excellent
cecilia
Feb 2, 2024
cecilia
Stayed 1 night in Jan 2024
Response from Krystal Falk on Mar 20, 2024
Dear Cecilia,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
6/10 Okay
George
Jan 29, 2024
George
Stayed 1 night in Jan 2024
Response from Krystal Falk on Jan 31, 2024
Dear George,Thank you for taking the time to give us a rating about your stay. We are happy to see for the most part you did enjoy your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk
The hotel is in the process of a much needed remodel. It is rather run down and old. Beds are hard as rocks, but staff was very friendly. Breakfast left a lot to desire too. If your looking for a clean room with no frills, then look no further.
Charles
Stayed 2 nights in Jan 2024
Response from Krystal Falk on Jan 29, 2024
Dear Charles,Thank you for taking the time to share your feedback. We are happy to see you found the staff to be very friendly. We are sorry you were not happy with the rest of your stay. We hope to see you again in the future so you can enjoy the remodeled rooms.Yours in Hospitality.Krystal Falk
old school redlion! easy to get to the freeway, lots of parking available for large vehicles and the staff there was super nice
Derek
Response from Krystal Falk on Jan 22, 2024
Dear Derek,Thank you for taking the time to write a review about your stay. We are happy to see you found the location to be easy to get to the freeway, lots of parking, and the staff was super nice. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk