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Opiniones de The Chicago Hotel Collection - Millennium Park

2 out of 5
The Chicago Hotel Collection - Millennium Park
55 E Washington St., Chicago, IL

Opiniones

5.2
Puntuación de 10, es decir, Excelente. Basada en 18 de 112 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 18 de 112 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 22 de 112 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 112 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 45 de 112 opiniones" "

7.0/10

Limpieza

8.0/10

Servicio y personal

4.8/10

Servicios

6.0/10

Condiciones de la propiedad

Opiniones

4/10 Malo

Jose L

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
El lugar estaba frio. Los baños limpios, pero tenian concreto de cuando los renovaton. Los inodoros no servian bien. El agua se salia porque la cadena de la palanca estaba muy larga. El internet pesimo. Y las televisiones sin internet de adorno.
Se hospedó 1 noche en enero de 2023

2/10 Terrible

Francisco Benavente

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Realmente no es un hotel, no cuenta con un servicio presencial y eso no estaba especificado al momento de la reservación, hubo problemas para hacer el check in y no había quien lo resolviera, se marcó al teléfono de servicio pero nadie contestaba y por los comentarios de otros clientes, es un problema bastante común, el cuarto estaba sucio, había ropa sucia de huéspedes anteriores y estaba empolvado, te cargan cuota de limpieza pero ni limpian. Pésima toda la experiencia, no lo recomiendo.
Se hospedó 1 noche en noviembre de 2022
Respuesta de The Chicago Hotel Collection , el 8 nov. 2022
Hola Francisco , gracias por tus comentarios , puedes porfavor comunicarte al Hotel, no veo ninguna reservacion a tu nombre en nuestro hotel, asi que nececitamos mas informacion

10/10 Excelente

Ivan

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Nice
Se hospedó 3 noches en julio de 2022

10/10 Excelente

ana

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Me gusto bien limpio
Se hospedó 1 noche en julio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 23 jul. 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Aceptable

Lina

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
The location of the property is perfect, I did not like that it was almost 6pm and it said that the room was not ready and that I should contact customer service by phone or message. I spent several minutes trying to communicate and there were other people waiting to communicate as well. After several attempts we were able to communicate. Too bad I saw many people waiting at the reception trying to communicate. They should clarify that there is no reception at the hotel and everything is done by phone.
Se hospedó 1 noche en julio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 7 jul. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Esteban A

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
No obtuve el cuarto que yo había reservado fue orrible la experiencia pague más de 500 dólares por un cuarto de una cama fue la Peor experiencia jamás voy a volver a reservar con ustedes
Se hospedó 1 noche en junio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 26 jun. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

4/10 Malo

Juan Antonio, Mexico City

Viaje familiar
No le gustó: Condiciones de la propiedad
Due a problem I got I only reserved one night. The building it's old, the ir no personal for check in you have to do it using the app or in the kiosk. I got a problem during the check in, but I called and was resolved at the moment. The photos of the rooms are not real. The furniture wasn't that, the room I got was completely different worse than pictures no rug, no desk. Even Though it was clean. The kitchen is not equipped so you can't cook anything. I got issues with both bathrooms, one shower was broken and the other one didn't have hot water. There was coffee and some beverage on the fridge. The attention by phone was ok just consider that customer support is not 24hrs, when I got the badroom issues I couldn't reach anybody. The location is excellent.
Se hospedó 1 noche en mayo de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 26 jun. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Jose

Le gustó: Limpieza
Pésimo
Bueno para empezar estuve casi dos horas esperando a que fuera atendido,segundo la atención que me dieron por teléfono pésima la habitación con 4 bebidas no 6 como se me dijo a última hora que debía pagar obligado y para colmo un pomo de agua abierto y por la mitad pésimo no pude bañarme en tiempo porque no había agua el agua vino a las 7:00am terrible todo para mi disculpen pero fue así mi estadía de solo horas ahí en ese lugar
Se hospedó 1 noche en octubre de 2021
Respuesta de The Chicago Hotel Collection, el 20 oct. 2021
Gracias por tus comentarios, la tardanza en tu check in , fue porque no podias proveer una tarjeta para el pago de tus extras, la primera que proviste esta declinada, nuestro servicio de amenity fee no solo se basa en bebidas, tienes un año de memebresia que te da mcuhos mas beneficios validos por año

10/10 Excelente

VHugoC

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good

2/10 Terrible

Christine

Stranded in Chicago
I received emails, confirmations to a hotel that had closed 3 months prior! No one answered the phone, unable to leave vm. Horrible! Don’t ever book there. They left us stranded in Chicago.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Patty

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Make sure it’s open.
I texted for the em early check in. They texted back that the hotel was closed!!! Thank goodness hotels.com helped me rebook. This was the day before my stay and if I had not texted, I would have not been notified.
Se hospedó 1 noche en junio de 2023
Respuesta de millennium , el 7 jun. 2023
hotel it's been close since February expedia should be the one to inform you about this

2/10 Terrible

Cory

Se hospedó 1 noche en junio de 2023

2/10 Terrible

Stephanie

Se hospedó 3 noches en mayo de 2023

6/10 Aceptable

Edwin

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms were filthy, floors were sticky clearly not cleaned routinely. The sheets on the bed were very dusty and dirty did not feel comfortable staying on these beds. The living room area is not as pictured it was hideous. Definitely do not recommend this stay
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Nathaniel

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
The property was good location, but the scaffolding aroudn the building was little inconvenient. Overall, wonderful stay but got stuck in elevator first night.
Se hospedó 2 noches en diciembre de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park, el 8 ene. 2023
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

10/10 Excelente

JANICE

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
The hotel suite was clean, but all the tvs had to share one device in order for them to work including remotes 😡😡, there were no cooking supplies in the kitchen area, no parking, have to call a number to speak with someone, but over all the room was clean.
Respuesta de The Chicago Hotel Collection - Millennium Park , el 24 dic. 2022
Thank you for your feedback. At our Millennium Park location we do have cooking supplies although you would have to request these. It's stated in our site parking is no avaible but there is a under ground parking garage located on Michigan Ave. Otherwise you can use the SpotHero App to reserve a spot online. We hope we answered your questions. We hope to see you back soon.

8/10 Bueno

Karin

Se hospedó 1 noche en noviembre de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 24 nov. 2022
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

6/10 Aceptable

Jeff

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicios
Room was a little small for the money. Room has full kitchen but no cups, dishes, utensils at all.
Se hospedó 1 noche en noviembre de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 24 nov. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Aceptable

Angela

2/10 Terrible

Luca

Se hospedó 1 noche en octubre de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park, el 3 nov. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Bueno

Jimmy

Viaje familiar
Le gustó: Limpieza
Mixed review~
Check in had a hiccup. Tried to check in and the kiosk was out of room keys. Then tried to use a different kiosk and the kiosk informed us that our room was not ready. Then we had to call the support line and took them about 10 minutes to figure it out. The location is great and it was easy to walk to all of the attractions we wanted. The room was clean but our biggest problem is that the sofa bed was broken, which is consistent with many other reviews. I just thought it would be fixed by now. So it's really a mixed review here. I wish the check in process was smoother and the bed was fixed, but at the same time the location was great.
Se hospedó 2 noches en octubre de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park, el 3 nov. 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We apologize for the inconveniences you went through. We hope you give us a second chance! Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Aceptable

Fabio

Viaje de negocios
Le gustó: Limpieza y servicios
Check-in process was very impersonal and confusing.
Se hospedó 1 noche en octubre de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park, el 3 nov. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Lashaun

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Hell in Chicago
The beds was dirty and the service was bad when we got in there was a 45 minute wait for the room key not because of the line but because of the maci
Se hospedó 2 noches en octubre de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park, el 3 nov. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de The Chicago Hotel Collection Millennium Park , el 18 oct. 2022
Thank you for y our feedback

8/10 Bueno

Erik

Se hospedó 4 noches en octubre de 2022
Respuesta de Mike, el 18 oct. 2022
Thanks for the review! We hope you can stay with us again soon! Please don't hesitate to contact us when you book your next trip here to Chicago!

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2022
Respuesta de Mike, el 18 oct. 2022
We are sorry your experience was not good. Please contact me directly so we can address what you experienced.

8/10 Bueno

Kimberlee

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great location
I was nervous based on past reviews but I found our room clean and well appointed except there were no pots, pans , glassware. You could hear noise from outside, but you are in a major city.
Se hospedó 3 noches en octubre de 2022
Respuesta de Mike, el 18 oct. 2022
Thank you for the great review! We will address your comments on the kitchen ware items.

2/10 Terrible

Lee

Le gustó: Limpieza
No le gustó: Servicios
If you like virtual check-in's and lack of support, this is your place. If you don't care about privacy shades when your room faces about a 100 other rooms, then you are home. If you prefer non-room darkening shades, you will love this place. Also, if you think that you are getting the rooms shown in the pictures, you won't. I am super disappointed by this place and how overly priced it was. In addition, I was given a price through Expedia and Chicago Hotel Collection Millennium Park overcharged me by over $200. If you choose to stay here, I wish you the best. I will NEVER stay here again.
Se hospedó 1 noche en octubre de 2022
Respuesta de Michael, el 18 oct. 2022
I apologize for your experience at our property. Did you speak with someone during your stay to let them know how you felt? We would like a chance to make things right. Please don't hesitate to call me.

6/10 Aceptable

Danielle

Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Kiley

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
Absolutely worst hotel experience I’ve had. Room did not have AC. Made multiple attempts to get ahold of someone at the property in order to get it fixed but still noone ever came. It was summer in chicago and the temperature in the room for 2 days read 78 degrees
Se hospedó 2 noches en septiembre de 2022
Respuesta de Michael, el 18 oct. 2022
We would like a chance to make this up to you! Pkease feel free to call me.

8/10 Bueno

Tanya

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
I was nervous to book this property after reading the reviews, envisioning being stranded in the lobby with some weird check-in process and no room. As it turns out, check in could not have been easier. I simply entered my 4-digit confirmation code, sent to me by the hotel, and our keys were quickly printed. I did complete the online check-in ahead of time, which also sped things up. The room itself was spacious and clean. We had two bedrooms, two bathrooms, and the pullout couch in the living room, which was perfect for our group. Two downfalls - there was minimal bedding provided for the pullout couch (just a comforter) and I had made the reservation for 6 so clearly we needed the bedding. Luckily we had two sleeping bags in the car. There were also only 4 bath towels provided. The other thing to be aware of is that this is in a very noisy location with apparently zero sound-proofing in this old building. Loud trains and sirens were a constant all night long. But the bed was comfortable, the location to easily walk to Millenium Park and restaurants/shops was absolutely perfect. We were very close to the Green line to take the train to a White Sox game, and found a public parking ramp close by. Despite the couple of drawbacks, the location and space made it a place I would stay again. Just bring earplugs ;)
Se hospedó 1 noche en septiembre de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park, el 9 sept. 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Excelente

Ashley

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The studio was so cute! Grocery store was a street behind not far all! It was nice and quiet stay. The view we had was so beautiful.
Se hospedó 1 noche en agosto de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park, el 1 sept. 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Aceptable

Carol

Se hospedó 1 noche en agosto de 2022

2/10 Terrible

Tarah

Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

gabriela

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park, el 12 ago. 2022
Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Kennedy

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Imelda

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2022

2/10 Terrible

Dorsey

Se hospedó 1 noche en julio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 9 ago. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Aceptable

James

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Awful parking and customer service, but good room.
We drove around for 30 minutes trying to find parking. We got there 5 hours after check in and the room still wasn’t ready. I finally called a customer service representative and she made a recommendation about parking after I had already paid $50 for overnight street parking. I asked her why the company didn’t recommend the parking solution that she dis up front. She explained that the parking was managed by another company. Then, I explained that her recommendation would have been helpful to know before we got into the city so that we could have researched options available. She became very rude and hung up on me. When we got into the hotel room the door wouldn’t register the key card with a light to identify if it was active or not and then it wouldn’t lock. Also, the light switches in the entry way wouldn’t work. We had to stumble through the dark room looking for a lamp with our cell phone flashlights.
Se hospedó 1 noche en julio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park, el 3 nov. 2022
Thank you for your feedback. We apologizes for the inconveniences. We would like to inform you at this location Millennium Park there is NO PARKING. Please feel free to contact us to resolve any issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

10/10 Excelente

Tiffany

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Thank you for a great stay!
My friends and I came to celebrate my best friend’s bachelorette weekend. I want to thank the staff and especially cleaning staff that were professional and friendly. We encountered zero problems and really enjoyed the location.
Se hospedó 2 noches en julio de 2022
Respuesta de The Millennium Park , el 26 jul. 2022
Thank you for your feedback we are so glad you enjoyed your stay with us

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No cookware
The stay was okay, but I don’t understand why have a full kitchen without any utensils or cook ware. That was the whole reason I picked that hotel was for the full kitchen. The mattress was very firm
Se hospedó 3 noches en julio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 9 ago. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feel free to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Ivan

No le gustó: Limpieza y servicios
Se hospedó 1 noche en julio de 2022

2/10 Terrible

Grace

Viaje familiar
No le gustó: Servicios
Only good thing is the location. Don't book with this place such a hassle to deal with this company. You have to pay an additional amenity fee. This is not optional. It was also not stated before we checked in. And then when you want to use the amenity of checking in early, there is no staff around to help you do so. I emailed the company many times but no one ever responded. I was able to secure a late check out thanks to texting the number that was displayed by the digital check in stand. Check in requires the use of an app. So you have to download an app. You also need wifi to check in so if you are international and don't have a phone plan, good luck. There is no reception desk or staff. No place to leave baggage if you arrive early or want to leave late. The person across the hall had a loud party going on till late and kept us awake. Pay the extra money to stay at a real hotel... it ended up being the same cost as others around due to the amenity fee.
Se hospedó 2 noches en julio de 2022

2/10 Terrible

Claire

Viaje de negocios
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Door - deadbolt or latch - did not lock for 2 days
Door - deadbolt or latch - did not lock for 2 days!
Se hospedó 7 noches en julio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 23 jul. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

6/10 Aceptable

Ronald

Le gustó: Limpieza
Se hospedó 2 noches en julio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 23 jul. 2022
Thank you for your feedback. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Tiffany

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
False advertising, no front desk service and hard to get contact over the phone
Se hospedó 1 noche en julio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 23 jul. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

Mark

No le gustó: Limpieza y comodidad de las habitaciones
Worst place ive stayed at, i had a guest i had to make leave , after he left he did something to building and i was charged and also building security came in my room and took my stuff out of room .
Se hospedó 1 noche en julio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 23 jul. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

4/10 Malo

Jesus

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Room wasn't clean beds stinks
Se hospedó 1 noche en julio de 2022
Respuesta de The Chicago Hotel Collection - Millennium Park , el 23 jul. 2022
Thank you for your feedback. We apologizes for the inconveniences. Please feed feel to contact us to resolve these issues. Thank you for choosing The Chicago Hotel Collection, safe travels.

2/10 Terrible

David

No le gustó: Limpieza, servicios, condiciones de la propiedad
Incredibly unclean room and unhelpful staff
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Aweis

Se hospedó 2 noches en junio de 2022