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Reviews of Grand Caporal Hotel

3 out of 5
Grand Caporal Hotel
Km. 173 Carretera a Esquipulas, Chiquimula, Chiquimula

Reviews

8.0

Very Good

Rating 10 - Excellent. 33 out of 71 reviews" "
Rating 8 - Good. 16 out of 71 reviews" "
Rating 6 - Okay. 14 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 5 out of 71 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ana A

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It needs a lot of work on the outside pool and common areas Landscaping .
Stayed 2 nights in Apr 2024

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a really nice and clean place
Stayed 1 night in Mar 2024

10/10 Excellent

ERWIN J

Stayed 1 night in Mar 2024

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities
from my point of view liked all and everything
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Stayed 1 night in Jan 2024

8/10 Good

Gladys, Guatemala

Liked: Cleanliness, staff & service
The hotel was fine, the only thing I didn't like was that the room needed some upkeep, there were
Stayed 1 night in Jan 2024

2/10 Terrible

Katherine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything and highly recommended
Stayed 1 night in Nov 2023

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Aug 2023

10/10 Excellent

Flor de María

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paseo a Chiquimula en Hotel Gran Caporal
Stayed 1 night in Oct 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities
DO NOT STAY HERE... I stayed gere because the other gotel I always stay was book for the 1st time in 7 years ( I travel almost evrery 4-6 months to Guatemala) I was there for 6 nights, I asked them to clean my room 3 days after the first night and they DI NOT CHANGE THE SHEETS, I MARKED, ALL SHEETS AND PILLOW COVERS BEFORE I LEFT THE ROOM, NOTHING WAS CHANGED, the floor was dirty, bathroom was dirty... the rokm was NOT CLEANNED, they only did the beds again wtih all the same sheets... and I have pics.. the bathroom shower was covered in thick black mold ( I also have pics) I reported all this to the front desk and NOTHING WAS DONE to accomodate me, I had to wait almost 2 hours after I got there exhausted (outside & in the heat) because I requested for my sheets tl be changed while I was there... I asked them to change my sheets again, a second time in 6 days 2 days before I left and they were NOT changed again. I askrd front desk if this was reported, she said she did but received no answered from administration... After all this inconvenience, I sent to washed 7 pieces of clothhing because I did not want to take all my clothes dirty and they charged me q70. NEVER AGAIN, Will I stay in theis filthy place.
Stayed 6 nights in Sep 2023

6/10 Okay

Sandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The family room wad not comfortable 2 beds was broken and one of this fell in my sister in law arm and hurt her. Bathroom was clogged, and then it was an scorpion inside the room.
Stayed 1 night in Aug 2023

6/10 Okay

Oscar, Las Vegas

Average
Stayed 2 nights in Jun 2023

4/10 Poor

Quinton

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff was not friendly or inviting. Seemed very short of staff. They lost our reservations it were able to supply a room anyway. You are not allowed to bring food into the resort but the ordering options are very limited, they do not even have phones in the rooms to order from the restaurant. You cannot charge anything to your room and have to pay for everything as you go, which if you are swimming, is inconvenient. Facilities seem to be outdated, rips in furniture, etc. Our toilet seat was broken, we requested to fix it but it never was.
Stayed 2 nights in Aug 2023

6/10 Okay

Gilda

Traveled with family
It was ok!! An issue when checking in, I reserved 2 rooms and they were only showing 1 room, it handle at the end but my brother is a big guy and they couldn’t accommodate the other room with a full size or queen bed, they were 3 twins in his room!! Yesterday morning the pools were not clean early enough!! We were leaving at 11am and the second pool was not ready to use because of the chemicals!! They should do it early enough so that can people can enjoy the pool before leaving the hotel!! Restaurant was very nice!! The service was good, we only had dinner the day that we arrive and yesterday breakfast!!
Stayed 1 night in Jul 2023

10/10 Excellent

Eberto

Liked: Cleanliness, staff & service, property conditions & facilities
One word; EXCELLENT!!
Stayed 1 night in Jul 2023

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable !!
Stayed 2 nights in Jul 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very large with pools, kids playground etc. Rooms, restaurant, and the included breakfast buffet all were very good. I was on a very difficult trip and they allowed me an early check in which was very beneficial.d Thanks.
Stayed 2 nights in Jan 2023

2/10 Terrible

Bertoldo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lizard inside rooms,air conditioning units not working properly,shower condition very poor.
Stayed 5 nights in Aug 2022

10/10 Excellent

Oscar Eduardo Ortiz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great food, the food is EXACTLY THE SAME AS SHOWN ON ADS... SO FRIENDLY STAFF
Stayed 4 nights in Apr 2022
Response from Vista Terra Admin on Apr 29, 2022
Thank you for your comment... Hope to see you again here!

6/10 Okay

Estuardo

Traveled with family
Disliked: Staff & service
The hotel lobby was as hot as a sauna. They should at least have AC in it. Front desk staff was answering phones and printing paper while I was standing sweating 😓 waiting for my room. She did not care. The room was smelly and cucarages all over the shower. Disgusting! Would not go back!
Stayed 1 night in Apr 2022
Response from Vista Terra Admin on Apr 29, 2022
Sorry for the hot weather... Chiquimula is known for his high temperature. We're pretty sure next time you will be attended very good and with a very good weather in the lobby!

8/10 Good

Carlos, Sudbury

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2022
Response from Vista Terra Admin on Apr 29, 2022
Thank you for your comment! We hope to see you again here!

10/10 Excellent

Adner

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper limpio , rica comida y buen servicio
Stayed 1 night in Jan 2022

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This time was better than before but, thank you for the good service.
Stayed 1 night in Jan 2022

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This time, was a better service and friendly.
Stayed 1 night in Jan 2022

10/10 Excellent

Otto

Liked: Staff & service, property conditions & facilities, room comfort
Everything was Ok except the front desk. They don’t have any courtesy to the costumes.
Stayed 1 night in Dec 2021

8/10 Good

Lazaro

Stayed 3 nights in Sep 2021

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a pleasant stay
As soon as we steped into our room, we wanted to unpack and relax, our first problem, air condition wasn't cooling, at the end (more than one our) we were move up to another room, later on, the toilet got clog, we were to tired to deal with that. We call next day, house keeping showed up, but she couldn't uncloged it, she said someone else was going to come but nobody did. We had to call one more time for the problem to be solved.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Awful bed, pillows were hard and way too thick, bugs in bed, no water in faucet in the morning and shower had no water pressure. It took 4 hours for the room to cool off with small air conditioner. Spiders and webs on the ceiling. One of the worst hotels I've stayed in, especially since it was the most expensive hotel I could find in the area. Do not recommend to anyone.
Stayed 1 night in Jun 2021

10/10 Excellent

JUAN

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My visit was brief, never been in Chiquimula and because of the misery of the pandemic I did not get to see anything, but my visit was to a farm, so all was well
Stayed 1 night in Apr 2021
Response from Gerente General on Apr 18, 2021
Gracias por haber visitado Grand Caporal Hotel y sentirse bien en el hotel.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, excelent facilities, the only drawback was the pool full of empty beer botles on sunday at 9 am
Stayed 2 nights in Aug 2019

10/10 Excellent

Christian, Guatemala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expectacular
Stayed 1 night in Apr 2024

6/10 Okay

Julio

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Reservations d'événements de groupe important que les clients de l'hôtel les week end
Stayed 2 nights in Feb 2024

6/10 Okay

Lolita

Traveled with family
Disliked: Amenities, property conditions & facilities
Ya lo sentí medio descuidad, las chapas estaban safadas, piscina sucia, y los enchufes no funcionaban muy bien No tenían toallas para la piscina
Stayed 2 nights in Dec 2023

8/10 Good

Alejandra

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pocos toma corriente en la habitación
Stayed 1 night in Sep 2023

10/10 Excellent

Diana Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Mayary

Stayed 2 nights in Aug 2023

8/10 Good

Janina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien.
Stayed 1 night in Aug 2023

10/10 Excellent

María Fernanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limpia, bonitas instalaciones y excelente servicio en el restaurante
Stayed 2 nights in Jun 2023

6/10 Okay

Edgar

Business traveler, Traveled with partner
Disliked: Cleanliness
Las instalaciones son bonitas, pero el mobiliario de las habitaciones deben actualizarse, el internet no es muy funcional.
Stayed 1 night in Jun 2023

10/10 Excellent

Sheila

Stayed 2 nights in Jun 2023

10/10 Excellent

Jessica

Stayed 1 night in Mar 2023

10/10 Excellent

CLAUDIA

Stayed 1 night in Mar 2023

8/10 Good

Karlheinz

Business traveler
Liked: Cleanliness
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Maria

Stayed 1 night in Sep 2022

10/10 Excellent

Erick Orlando

Stayed 2 nights in Aug 2022

8/10 Good

Fatima

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La instalaciones son amplias y muy bonitas. El desayuno estaba muy bien.
Stayed 1 night in Aug 2022

6/10 Okay

Ricardo

Business traveler
Liked: Property conditions & facilities
Normal
Nada destacable
Stayed 3 nights in Mar 2022
Response from Vista Terra Admin on Apr 29, 2022
Gracias por sus comentarios! estamos trabajando en mejorar tu experiencia! será un gusto poderle conocer cuando nos visite nuevamente!