Outdoor pool, a waterfall pool

Reviews of Bangtao Beach Chalet

3 out of 5
Bangtao Beach Chalet
73/3 Moo 3, Soi Awo Bangtao 2, Awo Bangtao Rd., T. Cherngthalay, Choeng Thale, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 35 reviews" "
Rating 8 - Good. 10 out of 35 reviews" "
Rating 6 - Okay. 2 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

5.6/10

Amenities

8.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Traveled with partner
The pool water was cloudy and gave skin irritation. The TV did not work and I received no compensation. It was not the worst but I will not book here again.
Stayed 7 nights in Jan 2024
Response from Bangtao Chalet Teams on Feb 25, 2024
Thank you for sharing your experience. We apologize for the inconvenience you encountered with the pool and TV. We'll address these issues promptly. As we informed you the smart TV required your own account to watch and enjoy for platform such as Amazon Prime, Netflix and others.

2/10 Terrible

Ranjeet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to a construction site. Reception boarded up. Only to be told by locals it shut down 3 years ago during the pandemic! Expdedia should not have taken this booking and my money. Now awaiting my money back. In the meantime I was alone in a foreign country with nowhere to stay and out of pocket with alot of anxiety! Thanks for the stress!
Stayed 3 nights in Oct 2022
Response from Tass on Oct 6, 2022
Dear Mr. Ranjeet,Thank you for your patience while we have sorted this out. After received this booking, we realized source of the problem and fixed it. We want to apologize for any inconvenience this may have cause you and explain what happened.The resort temporarily closed due to the covid-19 until now and nobody work there, and also nobody monitor the online system that automatic runs the hotel system on Expedia; however, we understand that your service was affected and would like to apologize once again for this inconvenience. Thank you for your patience and understanding during this time.Best,Tass

8/10 Good

james

Liked: Cleanliness, staff & service
lovely
The resort is an oasis. 10 chalets surrounded by trees and plants. nd a small swimming pool.
Stayed 13 nights in Feb 2020
Response from The Bangtao Chalet Team on Mar 18, 2020
Dear Lovely Guests, Thank you very much for staying with us and taking the time to review us. We're pleased to hear that the resort is an oasis in the area. Please come again, we look forward to welcoming you back! Yours truly,

2/10 Terrible

BrianV, Atlanta

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
AVOID!! Sooooo many bad things...don’t even know where to start. I feel pretty scammed by this place...didn’t even stay for the entire booking, had to check out after the first night. First off, the pool was GREEN. It was not swimmable and staff said not to get in it but that it would be fixed the next day. No surprise, it was not fixed...when I asked, all I got was “sorry” but no update about if or when pool would be swimmable. Secondly, this is an alcohol free zone. They don’t sell/serve alcohol and don’t allow it in the common areas. This is not advertised or communicated on their website...which feels like a bait and switch. So much for drinks by the pool while on vacation. Next, the entry doors are your bedroom doors, and are barn style, so they don’t exactly close securely. This means: MOSQUITOES. Plus the bed was hard as a rock...the advertised ‘balcony’ does not exist, it’s just the entryway as you walk up. The breakfast was just bad...they serve hot dogs as “breakfast sausages” lol. When checking out early the staff called the manager based on our above mentioned issues. The manager said that he would refund a portion of our money and we were directed to submit the request through Expedia (since it’s how we booked). But...Expedia told us later that the manager refused our refund. Why lie to us if that’s how it was gonna be?!? They should be ashamed of that. Very disappointing for a place most people may only get to visit once ever.
Stayed 4 nights in Feb 2020
Response from The Bangtao Chalet Team on Mar 14, 2020
THANK YOU VERY MUCH.

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and enjoy
Stayed 5 nights in Jan 2020
Response from The Bangtao Chalet Team on Feb 3, 2020
Dear Lovely Guests, Thank you very very much for taking the time to share your feedback after your stay and giving us a perfect rating. We're very happy to hear that you enjoyed your stay with us. We hope you've had the opportunity to come back and visit us again soon. All the best,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing place!
Lovely comfy room, excellent air con (much needed!), great WiFi, great location very close to beach & plenty of lovely restaurants. Good price too, especially over as it was over the Christmas period. Highly recommended.
Stayed 7 nights in Dec 2019
Response from The Bangtao Chalet Team on Jan 4, 2020
Dear Lovely Guests, Thank you very much for taking the time to review us and giving us full score. t was pleasure to have you staying here. We are very much looking forward to welcoming you again in the near future. Have a good day! All the best,

8/10 Good

Mdeezine, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location near path to beach. Helpful kind staff. Decor was a bit busy but nice and clean. WiFi was inconsistent at times. Very minimal toiletries provided, just very small bottle of cheap seeming body was and shampoo. No bar soap or hand soap.
Stayed 2 nights in Dec 2019
Response from The Bangtao Chalet Team on Dec 20, 2019
Dear Lovely Guests, Thank you very much for taking the time to review your stay with us. We are very sorry that you felt less of bathroom amenities and the wifi connection becomes unstable sometimes. We'll be reviewing this service in light of your feedback. Thank you once again! Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little boutique hotel with pool. Cozy, quiet and the beach across the street. Many restaurants and shops on a really cool street.
Stayed 3 nights in Nov 2019
Response from The Bangtao Chalet Team on Nov 22, 2019
Dear Lovely Guests, Thank you very very much for taking the time to review us and giving us 5-star. We all are pleased to hear that you enjoyed your stay at Bangtao Beach Chalet. We hope to welcome you again in the near futher. Best regards,

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic!
Stayed 1 night in Sep 2019
Response from The Bangtao Chalet Team on Oct 5, 2019
Dearest Guest, Thank you so much for taking the time to write us a great review. We really appreciate it and hope to see you soon. Thank you once again. Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a place
Wonderful service, nice restaurant, perfect location. There’s a 7-Eleven right down the street if you want to save on meals, or the beach and its restaurants are literally across the street. The sexiest beach club is just a short walk down the beach once you cross; we splurged and rented a cabana with all the money we saved. We were given a 6 PM checkout for a reasonable fee. Nothing but good things to say. Highly recommended.
Stayed 2 nights in Jul 2019
Response from The Bangtao Chalet Team on Jul 23, 2019
Dear Mr. David Boone, Thank you very very much for taking the time to write a review about your stay at Bangtao Beach Chalet - Phuket. We are so grateful for your praise and kind words and pleased to learn about your pleasant experiences on Bangtao Beach. We all look forward to seeing you again during your next trip to Phuket. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from The Bangtao Chalet Team on Mar 6, 2019
Dear Lovely Guest, Thank you very much for taking the time to score Bangtao Beach Chalet on Expedia. We strive to make every guests experience a memorable one here. We look forward to the posibility of welcoming you back again in the near future. Best wishes & regards,

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and relaxing stay.
Lovely people looking after me all the time, attentive service, really enjoyed my stay, very quiet as it is a small hotel, loved the bungalows, so close to restaurants and the beautiful beach. I wanted somewhere quiet and relaxing and it ticked all the boxes.
Stayed 8 nights in Jan 2019
Response from The Bangtao Chalet Team on Mar 2, 2019
Dear Mr. Ludovic Le Clere, Thank you very very much for your wonderful review and score. Your compliments of our Chalet are greatly appreciated. Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you again soon! All the best,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than a big resort!
Peaceful place set in gorgeous tropical gardens away from the noise. Very comfortable and spotlessly clean. Good restaurants and beach very nearby. Staff helpful and friendly. Highly recommend!
Stayed 3 nights in Dec 2018
Response from The Bangtao Chalet Team on Jan 9, 2019
Thank you very much for this feed back after your recent stay at Bangtao Beach Chalet. We are delighted to note that you had a pleasant experience on that your stay with us and appreciate your valuable feedback on our Chalets and amenities as well as our services!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing week in our Chalet with such warm and friendly people. Just through the park to the beach and local eateries and shops all arojnd.
Stayed 1 night in Aug 2017
Dear Mr. Martin Howard, Thank you very much for your wonderful review and for taking the time to give us a 5 star rating. We are so pleased that you enjoyed your stay and most appreciative of your kind remarks regarding our warm and friendly people. It was indeed a pleasure to have you as our guests and we look forward to welcoming you back to Bangtao Beach Chalet in the near future. Yours sincerely, The Bangtao Chalet Team

8/10 Good

Rory, Hertfordshire, U.K.

Liked: Cleanliness, staff & service, room comfort
Nice quiet hotel a short walk from the beach.
Lovely quiet and private chalets a very short walk from the beach and restaurants. Friendly staff and regularly serviced (daily), comfortable rooms. Recommended.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice peaceful small hotel resort near the beach
We had a lovely stay at one of the chalets, staff was very nice and helpful, room clean. The hotel restaurant was excellent ( we didn't have breakfast but enjoyed lunch on many occasions there), Highly recommend you try all of their Thai specialties ( best papaya salad I ever had). Great for couples without children. Lovely jungle like gardens make the whole resort very peaceful .

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
All was exzellent, friendly, breakfast OK.

8/10 Good

Joseph, Thailand

Liked: Cleanliness
close to beach and local bars / restaurants

8/10 Good

Stephen, UAE

Liked: Cleanliness, staff & service
Facilities: Basic, Everyday; Value: Economical; Service: Good, Friendly, Courteous; Cleanliness: Pleasant, Lovely; Tranquil spot

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jätte trevligt hotell, kan varmt rekommendera
Fantastiskt mysigt hotell, trevlig personal och väldigt rent och fint. Lugnt och skönt i området var det också.
Stayed 1 night in Jan 2020
Response from The Bangtao Chalet Team on Feb 2, 2020
Dear Lovely Guests, Thank you very much for taking the time to post your great review. We're delighted to hear that you enjoyed your stay. We appreciate you staying with us and sincerely look forward to hosting you again in the near future. With warmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Litet välskött rent ställe
Välskött litet ställe med bungalows. God mat i restaurangen. Sköna sängar. Mycket vänliga flickor som jobbade där.
Stayed 5 nights in Feb 2019
Response from The Bangtao Chalet Team on Mar 3, 2019
Dear Lovely Guest, Thank you very much for taking the time to review our Chalet. We are delighted to know that our team made your stay enjoyable in our little oasis here. We appreciate your kind words regarding the accommodation, the food and staff. We look forward to having you back again soon. With warmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2019
Response from The Bangtao Chalet Team on Apr 2, 2019
Dear Lovely Guest, Thank you very very much for staying with us and for giving us a perfect rating. We are happy that you enjoyed your stay and we're looking forward to having you again as our guest in Bangtao Beach Chalet. Take care,

10/10 Excellent

Santa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Green oasis for relaxing in perfect location
This place is is just perfect for vocation, its green oasis with nice garden and pool. Just step outside is all you need - beach, massages, restaurants, shops. And stuff is so welcome and nice. I stayed already second year in this place.
Stayed 3 nights in Jan 2019
Response from The Bangtao Chalet Team on Jan 17, 2019
Dear Santa, First of all, we would like to thank you very much for this wonderful review. Thank you once again for your kind words and consideration. We are happy your stay with us was comfortable and you have been satisfied about our staff and location. We hope for the third chance as we are looking forward to welcoming you again! All the best,

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toppenställe
Fina välskötta bungalows, i en härlig lummig miljö, väldigt trevlig personal, bra frukost, nära till beachen, vi är toppen nöjda återkommer gärna
Stayed 3 nights in Jan 2019
Response from The Bangtao Chalet Team on Jan 11, 2019
Hej Kari, Tack för att du bodde hos oss, vi uppskattar också att du tar dig tid att ge oss din feedback. Med vänliga hälsningar,

10/10 Excellent

Anne Mette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk sted
Fantastisk lille hyggeligt bungalow hotel. Beliggenhed er i top. 2 min til stranden og lige omkring ligger masser af restauranter, butikker mv. Værelserne er rummelige og rene. Dejligt (lille) pool område. Hotelket er perfekt til par uden børn. Kommer vi til Phuket igen, vælger vi helt sikkert Bang Tao Beach Chalet igen.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top sehr freundlich und familier.....................................................................
Stayed 5 nights in Feb 2018
Response from The Bangtao Chalet Team on Feb 13, 2018
Merci beaucoup!!!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra boende!
Mysiga och fräscha bungalows! :)
Stayed 4 nights in Feb 2018
Response from The Bangtao Chalet Team on Feb 13, 2018
Tack så mycket!

8/10 Good

bru, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petite structure sympa
Bien situé, au calme, à 5mn mer à pied. Commerces, taxi, scooter...
Stayed 2 nights in Feb 2018
Response from The Bangtao Chalet Team on Feb 13, 2018
Merci beaucoup!

10/10 Excellent

Manu und Sven, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr familiere Atmosphäre. Ein ganz zauberhaftes Team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confort et accueil chaleureux
Accueil chaleureux du personnel Chambre spacieuse et propre Climatisation efficace Bonne Pression de la douche Belle décoration aux inspirations THAÏ !! Moustiques, prévoir un répulsif

6/10 Okay

Val, Paris

Disliked: Property conditions & facilities
A ameliorer
Emplacement excellent, superbe plage à 100 m, jardin magnifique. mais de nombreux bémols! D'abord absence de volets(d'autant plus génant que le jardin reste allumé toute la nuit), serviettes de toilette éffilochées ou trouées, joints de baignoire moisis et noirs, pas d'eau chaude dans le lavabo, réveil (très) matinal du fait des haut-parleurs diffusant la prière du muezzin(5h30). La chambre est vaste et confortable (dommage tout de même que les alèzes soient des couvertures en laine),le personnel (voilé) est gentil et fait de son mieux. Le petit déjeuner est plutôt satisfaisant mais pas de bacon avec les œufs(restauration hallal).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kimmo, Kerava

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice cottages
Very friendly and helpful staff. In first cabin odd smell because of burned insences. Basic breakfast, three options to choose. No alcohol, halal restaurant.

10/10 Excellent

Tom, Darmstadt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wunderschönes, ruhiges Chalet Resort
hervorragende Küche, sehr gutes, hilfsbereites und freundliches Personal..