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Reviews of Hotel ROYAL

4 out of 5
Hotel ROYAL
nám. 1. Máje, Chomutov, Ústecký kraj

Reviews

8.2

Very Good

Rating 10 - Excellent. 13 out of 33 reviews" "
Rating 8 - Good. 13 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Business traveler
Liked: Cleanliness, staff & service
Great value hotel for short stay
Stayed 1 night in Oct 2023
Response from Viki on Oct 12, 2023
Dear Mr. Cholvaldt,děkujeme za odezvu. Doufáme ve Vaší příští návštěvu. S pozdravemViktorija Sajenkova/recepční

10/10 Excellent

Cheswin

Stayed 1 night in Aug 2023

4/10 Poor

Bruce

Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Hotel is good. But breakfast and lack of AC is something the hotel should consider to improve. Rooms and washrooms are clean and nice. The COVID-19 pandemic affected every where, it caused the closure of Royal’s restaurant for lunch and dinner. I give 3 out of 5 for this place.
Stayed 3 nights in Jul 2021
Response from Victorija Sajenkova/receptionist on Jul 27, 2021
We apologize for the shortcomings you felt at our hotel. Nevertheless, thank you very much for your stay and for your feedback.

8/10 Good

Barbara

Stayed 1 night in Mar 2024

10/10 Excellent

Hassan

Stayed 2 nights in Apr 2023

8/10 Good

YoungWoo

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
호무토프 광장을 즐길 수 있는 좋은 호텔
전체적으로 괜찮습니다. 오래된 건물치고는 방이 매우 깨끗했고 시설도 괜찮았습니다 사소한 실수는 있었지만 제가 영어가 서툴렀는데도 대응을 잘 해줬습니다 유럽지방도시 어딜가나 오래된 호텔의 특징이랄까 청소를 매일 해주지는 않습니다 쓰레기와 수건교체는 매일 해줍니다 세탁서비스는 한두번은 그냥 해주는데 이후에는 100코루나를 받습니다 수압이 약한게 아쉬웠는데 그래서 충분히 샤워할 수 있습니다 다음에도 출장을 온다면 재방문할 의사가 있습니다
Stayed 26 nights in Feb 2023

6/10 Okay

CO

Business traveler
Liked: Staff & service
서비스는 만족..조식, 세탁 무료 등. 침대가 오래되고 방이 추웠어요.
Stayed 1 night in Oct 2022

8/10 Good

Dieter

Stayed 1 night in Sep 2022

10/10 Excellent

Detlef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auf Unserer Urlaubstour machten Wir kurz Stop inChomutov im Hotel Royal!Top Haus,Schneller Check-Inn,Schönes/Geräumiges Zimmer mit Badewanne 🛀,Deutschem Fernsehen und einem Sehr Guten Restaurant!Selbst das Frühstück war I.O.und das Personal Proffessionell und Zuvorkommend.Es hat Uns sehr gefallen und Wir kommen wieder!Edda und Detlef 👋
Stayed 1 night in Sep 2022

6/10 Okay

Petra

Traveled with partner
Bei der Ankunft war der Kühlschrank im Zimmer defekt. Die junge Frau an der Rezeption hat einen Anderen organisiert, den ich dann selber ausgetauscht habe, weil kein Techniker da war. Der Defekte stand dann 5 Tage im Fur neben der Zimmertür, wo ich ihn abgestellt hatte. An den ersten beiden Tagen wurden die Betten nicht gemacht und auch das Zimmer nicht gereinigt. Mussten uns 2 mal beschweren, danach war es okay. Personal: die 2 jungen Damen an der Rezeption waren freundlich und bemühten sich die Unzulänglichkeiten abzustellen. Die Bedienung war freundlich aber oft unorganisiert. Frühstück war jeden Tag das Selbe (Wurst, Käse, Eier...) nur der Kuchen wechselte.
Stayed 7 nights in Aug 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a lovely square in the centrum of the old town!
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
En meget dårlig oplevelse, Da vi ankom ville hotellet have 44
Stayed 4 nights in Jun 2022

8/10 Good

In suk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Viktorija Sajenkova/receptionist on Jun 2, 2022
Dear Mr. Suk, thank you for your review. Regards

10/10 Excellent

Jitka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Viktorija Sajenkova/recepční on Dec 19, 2021
Děkujeme za Vaší odezvu a rádi Vás opět u nás přivítáme.

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr empfehlenswert
Sehr nettes Personal
Stayed 2 nights in Nov 2021
Response from Viktorija Sajenkova/Rezeptionistin on Dec 19, 2021
Vielen Dank für Ihre Antwort und wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.

8/10 Good

Hermina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zeer stijlvolle accomodatie, uitstekend ontbijt. De parkeerplaats bleek te krap te zijn voor onze VW bus.
Stayed 1 night in Nov 2021
Response from Viktorija Sajenkova/receptionist on Dec 19, 2021
Thank you for your response and we will be happy to welcome you again.

4/10 Poor

TAKUMA

Stayed 1 night in Oct 2021
Response from Viktorija Sajenkova/receptionist on Nov 5, 2021
Thank you for your feedback.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immer wieder gerne ...........
Für einen Kurzurlaub sehr gut geeignet. Wir waren rundum zufrieden !!
Stayed 1 night in Oct 2021
Response from Viktorija Sajenkova/Rezeptionistin on Nov 5, 2021
Danke für Ihr Feedback. Sie sind wieder wilkommen. Mit freundlichen Grüssen

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spokojenost...
Vše v naprostém pořádku. Velmi příjemný a vstřícný a ochotný personál na recepci... Pokoje čisté... Snídaně také v pořádku.. Jen je škoda, že nefunguje hotelová restaurace.(obědy, večeře) Za mě naprostá spokojenost.
Stayed 1 night in Sep 2021
Response from Viktorija Sajenkova/recepční on Oct 3, 2021
Děkujeme za zpětnou vazbu a těšíme se na Vaší příští návštěvu.

10/10 Excellent

Gerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prijs/kwaliteit super verblijf gehad , de vriendelijkheid , behulpzaamheid en ingetogene houding van het personeel is top! Goed ontbijt , de kamers zijn wat kleiner dan in andere 4-sterren hotels maar proper , en alles is er wat je nodig hebt. Als we nog eens in de buurt zijn , graag weer hier overnachten 👍
Stayed 6 nights in Aug 2021
Response from Hotel Royal on Aug 30, 2021
Good day, we thank you very much for a nice review. We'll be happy to come back to us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nach längerer Schließung, hat das Hotel wieder geöffnet. Die Zimmer sind schön eingerichtet. Das Personal freundlich und Hilfsbereit. Kaffee, Tee oder Heiße Schoki gibt es jeden Tag für umsonst in Frühstücksraum.
Stayed 5 nights in Aug 2021
Response from Viktorija Sajenkova/Rezeptionistin on Aug 23, 2021
Lieber Gast, danke für Ihr Feedback. Mit freundlichen Grüssen

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Das superfreundliche und zuvorkommende Personal. Negativ gibt es eigentlich nichts zu bemängeln, nur das Licht über dem Badespiegel dürtfe etwas heller sein.
Stayed 2 nights in Jul 2021
Response from Victorija Sajenkova/receptionist on Jul 27, 2021
Vielen Dank für Ihren Aufenthalt in unserem Hotel und Ihr Feedback. Wir freuen uns, wenn Sie uns wieder besuchen.

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2021
Response from Hotel Royal on Aug 2, 2021
Děkujeme, že jste si pro rezervaci svého pobytu vybrali náš web. Vítáme vaše názory a připomínky!

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2021
Response from Hotel Royal on Aug 2, 2021
Děkujeme, že jste si pro rezervaci svého pobytu vybrali náš web. Vítáme vaše názory a připomínky!

6/10 Okay

Richard

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Hotel Royal on Aug 2, 2021
Děkujeme, že jste si pro rezervaci svého pobytu vybrali náš web. Vítáme vaše názory a připomínky!