“Nice and Clean”

Nice and Clean

“crammed 6 of us into a room for 4”

I booked the room (a large suite which was to have 2 queens and 1 pullout queen) for 6 people. 3 kids, 3 adults (one adult who is in a wheelchair). We were put in a room with two beds and a love seat. The woman at the front desk said, "well, you can put in your request but we can't guarantee it." So after 5 hours of driving, with 5 more to come the next day, I slept on a loveseat with my feet dangling off and my kids crammed into one bed, while my eldery parents slept in another. I tried to book a second room but they were sold out. Hotel was completely uncooperative.

“Not worth my money”

First of all the only reason we stayed at this hotel was because they advertised a king suite with jacuzzi in the room,they even had a picture on the website of it so we paid a bit extra for that feature when we got there there wasnt one at all when i called down to the lobby to see what the Mix up was she was rude and said they dont even have a room with a jacuzzi avaiable. So we were a bit disapointed in that, but not only that but we were staying in a room with a king bed and a pull out couch with two friends so we decided to stay on the couch n let them have the bed, the couch was so uncomfortable i couldnt sleep at all, i felt spring in my ribs. I went downstairs to ask for a few extra towels and pillows cuz we were only given one of each and the girl rolled her eyes and said sure meet me at the housekeeping door ill give them to u, so i followed her there and ten mins later she came out tossed them on me and walked away. I was some what shocked with her attitude. I said thanks as she walked away without one word. Then!!!!! 7 am rolls around i was awake early due to my bed situation, did i mention it was my Birthday? And the maid comes knocking on our door at 7. Even with our do not disturbed sign on the door. Ugh. Need i say more?? Wont be returning.