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I took my wife to Coeur d'Alene Idaho for her 50th birthday. When we checked into Springhill suites the front staff informed us that both the pool and hottub were out of service. We found this totally ignorant because a call 3 days earlier stated they had a pool but never said it was inoperable. We would have never stayed if we had of known. We found this sneaky and underhanded. WON'T be staying again. Pillows were also horrible.
Went for the weekend for my sister in laws birthday. We were all excited to go swimming and sit in the hot tub. When we got there we were told that the swimming pool and hot tub were closed. We were very upset and disappointing. We would not have stayed there if we had been told. I had even called to make sure our rooms could be close together there was never any mention of the pool
And hot tub being closed. We were told we could go to the hotel next door to use pool. I just had a knee replacement and walking that distance in the cold was not happening. The hotel was nice breakfast was good.
Room was nice and breakfast was good but could only get a couple channels on TV. Not even good channels. Booked this hotel because it had hot tub and pool. No information that they were closed both on expedia or actual website. Was told had access to neighboring hotel’s pool, yet was expected to go outside across 2 slippery parking lots when raining and cold, and heard that hotel had a group of teenagers there who were out of control. Definitely not my idea of trying to relax. Not impressed at all.
We had to leave a night early due to a family emergency but while we were there is was amazing. Staff are all friendly, very clean, kept the sidewalks salted, from ice. Breakfast was super delicious.
Everything was great except for the bed. It was too hard.
Amanda
Stayed 4 nights in Dec 2023
6/10 Okay
Verified traveler
Traveled with family
Jan 2, 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
The pool desperately needs attention and deep cleaning. The comforters show staining and yellowing. We have come every year as a family of 6 for the last 4 years and have always enjoyed our stay, but this year, we could tell cleanliness and pool maintenance is really slipping.
Wow! This was such an incredible place to stay. Beautiful nature themed design. Amazing staff. They Even had hot soup available for us when we arrived. Definitely would recommend.
The only thing i would suggest is having water during the breakfast. Other than that the staff was very kind the location was great. Had a great experience.