Outdoor pool, sun loungers
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Reviews of Mövenpick Hotel Colombo

5 out of 5
Mövenpick Hotel Colombo
24 Dharmapala Mawatha, Colombo, Western

Reviews

8.6

Excellent

Rating 10 - Excellent. 194 out of 352 reviews" "
Rating 8 - Good. 102 out of 352 reviews" "
Rating 6 - Okay. 32 out of 352 reviews" "
Rating 4 - Poor. 11 out of 352 reviews" "
Rating 2 - Terrible. 13 out of 352 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ibrahim

Excellent
Stayed 2 nights in Mar 2024
Response from Admin on Apr 3, 2024
Dear Ibrahim,Thank you so much for the rating. Hope to see you soon Thank You Best Regards

6/10 Okay

Geneva

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not 5 star.
This hotel seems very worn. It is not a 5 start hotel. Would rate it an average 3 star hotel in South Asia.
Stayed 4 nights in Nov 2023
Response from Mövenpick Colombo Team on Nov 13, 2023
Dear Geneva, thank you for taking the time to leave us a review. We have taken your comments to note and will look at rectifying the same. We look forward to welcoming you once again to our property the next time your in Colombo.

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
one of the best to stay
Stayed 1 night in Oct 2023
Response from The Mövenpick Team on Oct 26, 2023
Dear Ibrahim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed here for a week as a solo traveller. Good location. The hotel is comfortable and clean. The room I had overlooked the sea and had floor to ceiling windows. It was spotlessly clean. The cleaning staff were thorough. Plenty of towels, toiletries , water etc. I ate in the main buffet restaurant for breakfast and dinner. The choice was excellent, the food displays were beautiful and all of the staff were kind and helpful. The coffee shop on the ground floor served good coffee and snacks. All of the staff were friendly, efficient and kind. Highly recommend this hotel
Stayed 6 nights in Oct 2023
Response from Mövenpick Team on Oct 25, 2023
Dear Angela, Thank you for the time taken to give us your lovely review. We do hope to welcome you back again someday. Warmest regards!

10/10 Excellent

Savi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
大体なんでも揃っています。
Stayed 1 night in Sep 2023
Response from Movenpick Team on Sep 14, 2023
Dear Savi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Adam Gregory, Manhattan

Liked: Cleanliness, staff & service
The property is located in a pretty grubby area of Colombo (but, in truth, most of Colombo is grubby. Poverty is not pretty) The hotel itself, although reasonably new is tired and worn and needs maintenance. (Not terrible but not 5 star) The staff are very friendly and always smiling/chatty. That said, service is slow and erratic. Dining is not great (Cold roast which was supposed to be hot as an example). The best patisserie in the lobby. Lovely cakes and patisseries. You won't find a good cappuccino though. Nice enough rooftop pool but again, not 5 star quality.
Stayed 14 nights in Jul 2023
Response from Movenpick Team on Sep 4, 2023
Dear Adam, thank you for taking the time to leave us a review. We have taken your comments to note and will look at rectifying the same. We look forward to welcoming you once again to our property the next time your in Colombo.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room strange
Strange room, the showerroom side does not have door, so it's cold when you shower, the shower heat is not stable, air-conditioning for room not stable.
Stayed 2 nights in Jul 2023
Response from Movenpick Team on Sep 4, 2023
Dear Guest, thank you for taking the time to leave us a review. We have taken your comments to note and will look at rectifying the same. We look forward to welcoming you once again to our property the next time your in Colombo.

10/10 Excellent

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticks all the boxes! Highly recommended.
Ticks all the boxes! Highly recommended. Good value.
Stayed 3 nights in Jun 2023
Response from The Mövenpick Team on Jun 29, 2023
Dear Ben,Thank you for the time taken to give us your lovely review. We do hope to welcome you back again someday. Warmest regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Would I stay here again? You bet.
Mövenpick stay was good. Hotel is efficient and clean. Phone system was not working, which made it difficult to contact front desk or room service for basic requests. Hotel did address this by providing WhatsApp contact information, but the connection was poor and I struggled to contact staff to make requests. On a few occasions, I had to just go down to the lobby to ask for water or place a room service order. Not ideal, but I assume this was a temporary issue. I would stay here again, the rooms are very large, the views are amazing, and the restaurants are really really good (so good I almost didn't want to dine anywhere else in Colombo!).
Stayed 6 nights in Jun 2023
Response from Team Movenpick on Jun 28, 2023
Dear Guest,You made our day with your wonderful feedback. We apologize for the inconvenience caused due to the phone connection. This is indeed temporary, and a solution is being implemented to rectify this asap. We thank you for your patience and also for the time taken to share your experience with us. We do look forward to welcoming you back again someday. Warmest regards

8/10 Good

Sujitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Team Movenpick on Jun 19, 2023
Thank you so much for your review Sujitha. We look forward to having you with us again soon.

8/10 Good

Nazim

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Team Movenpick on Jun 6, 2023
Dear Nazim, Thank you so much for your wonderful review. We look forward to having you with us soon.

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Colombo!
The service from all the staff, cleanliness of hotel, quality of the food, the room sizes was all excellent. Great location, amazing infinity pool and gym. I thoroughly enjoyed my stay and the staff were extremely helpful and very attentive. Tharun helped me alot to arrange my drivers each day also. Excellent friendly hotel and would 100% recomend to anyone looking to stay in Colombo.
View from my room!
Lobby
Gym
Pool area
Stayed 5 nights in Nov 2022
Response from Movenpick Team on Dec 13, 2022
Dear Vicky, we deeply appreciate your lovely feedback and amazing captures. We are delighted that you enjoyed your stay with us and hope to have you us again soon.

10/10 Excellent

Vorobiov

Stayed 1 night in Sep 2022
Response from Movenpick Team on Sep 4, 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Vimalan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Excellent staff and great service. Very good food. Top score from us!
Stayed 3 nights in Aug 2022
Response from Marketing Department on Sep 4, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

darryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022
Response from Marketing Department on Sep 4, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Kodituwakku Arachchige Lihini

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022
Response from Team Movenpick on Dec 13, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

KAILAN

Stayed 1 night in Sep 2021
Response from Movenpick Hotel Colombo on Oct 4, 2021
We are very sorry to hear about your feedback and certainly hope you give us a second chance. Thank you

10/10 Excellent

Lakshman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Marketing Department on Mar 14, 2022
Thank you for your kind feedback and we look forward to welcoming you back to our resplendent island!

8/10 Good

Sasitha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Movenpickcmb on Aug 10, 2020
Dear Sasitha, We appreciate your positive rating on your stay with us. Thank you for staying with us and do visit us again soon! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Hannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and accommodating staff; clean and spacious. Overall a great stay in a convenient location. Pool is on upper floor.
Stayed 1 night in Mar 2020
Response from Movenpickcmb on Mar 19, 2020
Dear Guest, We appreciate your fantastic feedback and we are delighted to note you had a fantastic stay with us. Thank you for choosing Mövenpick and do visit us again in the near future! Yours sincerely, George Koumendakos General Manager

8/10 Good

Quentin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Movenpickcmb on Mar 19, 2020
Dear Guest, We appreciate your positive rating on your stay with us. Thank you for staying with us and do visit us again soon! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Movenpickcmb on Mar 10, 2020
Dear Guest, We appreciate your fantastic rating on your stay with us. Thank you for staying with us and do visit us again soon! Yours sincerely, George Koumendakos General Manager

8/10 Good

John, Kilmarnock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel & room were lovely, but it felt more like a business hotel than one for leisure. The foyer was very small and mostly taken up by a small cafe / ice cream parlour. We visited a lot of other hotels in the area and ours was the smallest foyer by far! The staff were very nice and the rooftop pool / bar great, with great views all around the hotel. The supermarket across the road is not what you would expect, but an adventure anyway!
Stayed 4 nights in Feb 2020
Response from Movenpickcmb on Mar 6, 2020
Dear Guest, Thank you very much for sharing your constructive feedback with us and it was a pleasure having you with us. Despite being a city property, we strive to create a homely atmosphere for leisure travelers as well and we would be much obliged if you could let us know the areas in which you feel we can improve in this regard. We are happy to learn you enjoyed our Vistas rooftop bar as well as the overall guest service during your stay. We hope to welcome you here again! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from Movenpickcmb on Mar 6, 2020
Dear Guest, We appreciate your fantastic feedback and we are delighted to note you had a fantastic stay with us. Thank you for choosing Mövenpick and do visit us again in the near future! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Enjoyed my stay there! Good vibes!!
Stayed 1 night in Feb 2020
Response from Movenpickcmb on Feb 26, 2020
Dear Guest, We appreciate your fantastic feedback and we are delighted to note you had a fantastic stay with us. Thank you for choosing Mövenpick and do visit us again in the near future! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Richard, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, city centre location, nice rooftop bar, ideal for a quick stop in Colombo
Stayed 1 night in Feb 2020
Response from Movenpickcmb on Feb 21, 2020
Dear Richard, It was an absolute delight to hear from you and also that you had a wonderful experience with us. We take it as our utmost responsibility to create a memorable stay for all our guests and it is a pleasure to learn we have created the same for you.Thank you for staying with us and do visit us again in the near future! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Movenpickcmb on Feb 21, 2020
Dear Guest, We appreciate your positive rating on your stay with us. Thank you for staying with us and do visit us again soon! Yours sincerely, George Koumendakos General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Stayed 2 nights in Jan 2020
Response from Movenpickcmb on Jan 27, 2020
Dear Guest, We appreciate your positive rating on your stay with us. Thank you for staying with us and do visit us again soon! Yours sincerely, George Koumendakos General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Stayed 4 nights in Jan 2020
Response from Movenpickcmb on Jan 20, 2020
Dear Guest, On behalf of the team I would like to firstly apologize you for any inconvenience caused during your stay with us. It would be very much appreciated if you could please directly contact me in case you would like to share any additional comments with me. Looking forward to hearing from you soon! Yours sincerely, George Koumendakos General Manager

2/10 Terrible

Verified traveler

Stayed 4 nights in Jan 2020
Response from Movenpickcmb on Jan 20, 2020
Dear Murtaza, On behalf of the team I would like to firstly apologize you for any inconvenience caused during your stay with us. It would be very much appreciated if you could please directly contact me in case you would like to share any additional comments with me. Looking forward to hearing from you soon! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from Movenpickcmb on Jan 20, 2020
Dear Guest, We appreciate you fantastic rating and we are delighted to note you had a fantastic stay with us. Thank you for choosing Mövenpick and do visit us again in the near future! Yours sincerely, George Koumendakos General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, spacious, well equipped room with smoking room choice
Stayed 1 night in Jan 2020
Response from Movenpickcmb on Jan 16, 2020
Dear Guest, It's a pleasure to learn you had a comfortable stay with us and we are glad you chose Mövenpick for your stay in Colombo. We are looking forward to welcoming you here again! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Vidya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
Excellent staff taking care n comfortable stay.
Stayed 3 nights in Jan 2020
Response from Movenpickcmb on Jan 13, 2020
Dear Vidya, It's a pleasure to learn you had a comfortable stay with us and we are glad you chose Mövenpick for your stay in Colombo. We are looking forward to welcoming you here again! Yours sincerely, George Koumendakos General Manager

2/10 Terrible

CHRISTINA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed and unsatisfied
Disappointed. Services and facilities of the hotel are not of those of 5 star hotel Breakfast is extremely bad
Stayed 2 nights in Dec 2019
Response from Movenpickcmb on Jan 9, 2020
Dear Christina, We are very sorry to learn we were unable to meet your expectations during your stay with us and we sincerely apologize for any inconvenience caused. Your feedback is extremely valuable to us and we have already addressed the issue regarding the breakfast. I would be much obliged if you could share a more detailed review with us on the areas we fell short so that we could rectify them immediately. I look forward to hearing from you. Yours sincerely, George Koumendakos General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop infinity pool, cafe & bar are terrific! The 4th floor restaurant great too. Very friendly staff. Great location in town.
Stayed 2 nights in Jan 2020
Response from Movenpickcmb on Jan 8, 2020
Dear Guest, Thank you very much for staying with us and your positive feedback is very much appreciated. We are glad to note you had a pleasant stay with us and we hope to see you with us again soon! Yours sincerely, George Koumendakos General Manager

8/10 Good

Øystein Holm

Stayed 1 night in Jan 2020
Response from Movenpickcmb on Sep 4, 2023
Dear Guest, We appreciate your fantastic feedback and we are delighted to note you had a fantastic stay with us. Thank you for choosing Mövenpick and do visit us again in the near future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great location and has good breakfast and excellent room service nice swimming pool on roof top
Stayed 3 nights in Dec 2019
Response from Movenpickcmb on Jan 6, 2020
Dear Guest, We take pride in meeting our guest expectations and we are delighted to note you had an awesome experience with us. Do visit us again in the near future! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Downtown Colombo
Fantastic room with ocean view. One of my new favorites. Beautiful hotel and great staff. Highly recommended. Be sure to visit both the rooftop bar and lobby level one as well.
Stayed 1 night in Dec 2019
Response from Movenpick on Jan 6, 2020
Dear Michael, We appreciate you fantastic feedback and we are delighted to note you had a fantastic stay with us. Thank you for choosing Mövenpick and do visit us again in the near future! Yours sincerely, George Koumendakos General Manager

2/10 Terrible

Himanshu

Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Movenpickcmb on Jan 6, 2020
Dear Himanshu, On behalf of the team I would like to firstly apologize you for any inconvenience caused during your stay with us. It would be very much appreciated if you could please directly contact me in case you would like to share any additional comments with me. Looking forward to hearing from you soon! Yours sincerely, George Koumendakos General Manager

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Movenpickcmb on Jan 7, 2020
Dear Guest, We are very sorry to note your 1-star rating and we apologize for not meeting your 5-star expectations during your stay. It would be much apprecated if you could share a detailed review on your experience with us so that we could identify the shortcomings on our end rectify them I look forward to hearing from you soon! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Wan Sze

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERALL VERY GOOD, BUT LOCATION NOT NEED THE CENTRAL.
Stayed 2 nights in Dec 2019
Response from Movenpickcmb on Dec 31, 2019
Dear Wan Sze, We appreciate you fantastic feedback and we are delighted to note you had a fantastic stay with us. Thank you for choosing Mövenpick and do visit us again in the near future! Yours sincerely, George Koumendakos General Manager

8/10 Good

Kamilla

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Movenpickcmb on Dec 30, 2019
Dear Kamilla, We appreciate your positive rating on your stay with us. Thank you for staying with us and do visit us again soon! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Movenpickcmb on Dec 30, 2019
Dear Kamal, Thank you very much for staying with us and your positive rating is very much appreciated. We are glad to note you had a pleasant stay with us and we hope to see you with us again soon! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff comfortable hotel
Very comfortable hotel. Room only for one night, the pool is excellent views of the city and pool bar does excellent food.
Stayed 1 night in Nov 2019
Response from Movenpickcmb on Dec 23, 2019
Dear Guest, We appreciate your fantastic feedback on your stay with us and it was a pleasure having you with us. Thank you for staying with us and do visit us again soon! Yours sincerely, George Koumendakos General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very attentive. Perfect place to end our holiday!
Stayed 1 night in Dec 2019
Response from Movenpickcmb on Dec 23, 2019
Dear Guest, We are delighted to hear from you and your fantastic feedback is much appreciated. It was an absolute pleasure having you here with us and we sincerely hope you would visit us again in the near future! Yours sincerely, George Koumendakos General Manager

6/10 Okay

Pankaj

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2019
Response from Movenpickcmb on Dec 20, 2019
Dear Pankaj, On behalf of the team I would like to firstly apologize you for any inconvenience caused during your stay with us. It would be very much appreciated if you could please directly contact me in case you would like to share any additional comments with me. Looking forward to hearing from you soon! Yours sincerely, George Koumendakos General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Movenpickcmb on Dec 16, 2019
Dear Sajith, We appreciate your positive rating on your stay with us. Thank you for staying with us and do visit us again soon! Yours sincerely, George Koumendakos General Manager

8/10 Good

A D P

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
A week in Colombo
Very good location and overall very satisfied. Staff are very friendly.
Stayed 5 nights in Nov 2019
Response from Movenpickcmb on Dec 12, 2019
Dear Guest, Thank you for sharing your positive feedback with us. We are looking forward to having you with us here at Mövenpick Hotel Colombo in the near future! Yours sincerely, George Koumendakos General Manager

6/10 Okay

Med, Rabat

Traveled with partner
Disliked: Staff & service
Not worth the price, there is plenty of other better choices around
Stayed 2 nights in Nov 2019
Response from Movenpickcmb on Dec 16, 2019
Dear Med, Thank you very much for sharing your feedback with us and we are sorry to have not met your expectations during your stay with us. It would be much appreciated if you could share a more detailed review on areas we fell short so that we could work on those areas as well. I look forward to hearing from you soon! Yours sincerely George Koumendakos General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Movenpickcmb on Nov 20, 2019
Dear Guest We are delighted to hear from you and we appreciate your fantastic rating. We are glad to learn you had a great time with us and we look forward to welcoming you here again! Yours sincerely, George Koumendakos General Manager