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Reviews of Fairfield Inn & Suites by Marriott Colorado Springs East/Ballpark

2.5 out of 5
Fairfield Inn & Suites by Marriott Colorado Springs East/Ballpark
4107 TUTT BLVD, Colorado Springs, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 189 out of 250 reviews" "
Rating 8 - Good. 43 out of 250 reviews" "
Rating 6 - Okay. 10 out of 250 reviews" "
Rating 4 - Poor. 4 out of 250 reviews" "
Rating 2 - Terrible. 4 out of 250 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in May 2024

2/10 Terrible

angela

Property gave away my room, so then I had to be booked into another room spent the night there had to travel back to that property to spend another night there until we brought up the bridge of contract rules and regulations they count me both nights I’m not sure
Stayed 2 nights in May 2024

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and I would stay here again. When visiting Colorado Springs. It's like staying in my old neighborhood again.
Stayed 1 night in Apr 2024

10/10 Excellent

Neli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

DeAnna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is always so friendly and helpful
Stayed 3 nights in Mar 2024

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jessica on Mar 19, 2024
Thank you!

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had called the hotel directly and was told they only had one room with a king bed available. I then booked through Expedia and got a room with two queens. I was traveling with my adult daughter. The hotel was nice, clean and the staff was pleasant. The room was clean and comfortable. The breakfast was just ok. The bacon was extremely thin and the eggs were watery and mushy. There was a decent assortment of other foods to choose from. Waffles, bagels, oatmeal with lots of toppings to choose from, yogurt and fruit.
Stayed 1 night in Mar 2024
Response from Jess on Mar 19, 2024
Thank you for taking the time to rate our property, and Thank you for staying with us!

10/10 Excellent

DeAnna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff they were very personable and helpful. It was very clean at all times no complaints!
Stayed 3 nights in Feb 2024

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakast with real oatmeal, Chobani yogurt and apples and oranges
Stayed 3 nights in Feb 2024

10/10 Excellent

Lindsay J

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and checkout was very smooth. Staff was very helpful and nice.
Stayed 1 night in Jan 2024
Response from Jessica on Jan 30, 2024
Thanks for rating our hotel. I will let the team know you gave them a "5". We appreciate it.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Place
Love staying here! Friendly staff, qiuet area and ez access
Stayed 1 night in Jan 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
The person who checked me in was extremely polite and so professional I absolutely appreciated how smooth it went
Stayed 1 night in Dec 2023
Response from Jessica on Jan 27, 2024
Thanks Cat, it's always a pleasure to have you stay with us

10/10 Excellent

Stephen, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location to the airport.
Stayed 1 night in Nov 2023
Response from Jessica on Jan 27, 2024
Thank you for taking the time to review our hotel and thank you for staying with us

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location for annovernight stay with the family. Facility was clean and well maintained. Staff was friendly and helpful. Breakfast was good, too. The only negative is that the pool is smaller. Just fine for adults, but a little limiting if you have kids that need to burn off energy. All in all a great place, and will look for this one again in the future
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good location to shopping
Stayed 2 nights in Oct 2023
Response from Jessica on Oct 6, 2023
Thanks for staying with us!

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room
Awesome very clean, quiet and the staff was very friendly
Stayed 2 nights in Sep 2023
Response from Jessica on Sep 26, 2023
Thank you for the "10" ! It means a lot to us, I'll pass it on to the staff. Thank you for staying.

10/10 Excellent

Manuel Charlotte

Stayed 1 night in Sep 2023
Response from Jessica on Oct 6, 2023
Thank you for staying with us. And for the great score

8/10 Good

Justin

Stayed 1 night in Jul 2023
Response from Leslie Ann on Sep 6, 2023
Justin, thank you for taking the time to leave us a great review about your recent stay with us!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jessica on Aug 15, 2023
Thank you for staying with us!

8/10 Good

Amy

Traveled with family
Liked: Property conditions & facilities
Colorado Springs
Ray was great. Was able to check in early, right after reservation was made. Water pressure in shower was really poor and room a/c didn't work all that great and weather was hot for the Springs. All employees I encountered were friendly. Disappointed I only had housekeeping 1 time for a week long stay. Hotel is nice and new and many amenities near by.
Stayed 6 nights in Jul 2023
Response from Jessica on Jul 31, 2023
Thanks for the feedback!

10/10 Excellent

Danette, Longmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jessica on Jul 31, 2023
Thank you for reviewing our hotel!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jessica on Jul 24, 2023
Thanks for taking the time to rate our property! We appreciate it.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service
Was relatively quiet until full fireworks show went off after ball game next door. Was a good show but we had an early morning so had gone to bed early. Then doors slamming shut in hallways was loud. It’s clean and staff are friendly. Shower curtain barely comes all the way down to the top of the bathtub though so water was everywhere no matter how much you tried to keep it in.
Stayed 1 night in Jul 2023
Response from Jessica on Jul 24, 2023
Thanks for the feedback, I'll see what I can do about those shower curtains.

10/10 Excellent

John E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jessica on Jul 13, 2023
Thank you for staying with us

6/10 Okay

John

Traveled with family
Liked: Cleanliness
The shower curtain was missing and breakfast was awful. Everything was empty or undercooked and staff didn’t care.
Stayed 1 night in Jul 2023
Response from Jessica on Jul 13, 2023
I'm so sorry that happened, I will investigate to see what happened. Thank you for staying with us. I hope to fix any issues so they may not happen again in the future.

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They need to give enough towels for the number of people that are in the room. There was 4 of us and we only had 2 towels had to ask for more. The guy in the evening needs more training he doesn’t know how to do his job. We asked if he could turn on the outside fire pit. He didn’t know how to he did try.
Stayed 4 nights in Jul 2023
Response from Jessica on Jul 8, 2023
Thank you for the feedback, I will work on this with the staff. Thank you for staying with us!

4/10 Poor

CHIRAG

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service
Rooms weren't cleaned upon check-in. Front desk used abuses language. No soap in bathroom and didn't get refill upon multiple request.
Stayed 3 nights in Jul 2023
Response from Jessica on Jul 5, 2023
We are very sorry to hear that. I am investigating and the appropriate parties will be addressed.

10/10 Excellent

Gayle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jessica on Jul 5, 2023
Thank you for staying with us, And for the'10" We look forward to seeing you again.

10/10 Excellent

Donald

Stayed 1 night in Jun 2023
Response from Jessica on Jul 4, 2023
Thanks for staying with us

8/10 Good

Val

Stayed 1 night in Jun 2023
Response from Jessica on Jun 26, 2023
Thank you!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jessica on Jun 26, 2023
Thank you for staying with us!

8/10 Good

Marcelo

Liked: Cleanliness, property conditions & facilities
Lack of daily cleaning service was inconvenient for us with two children
Stayed 2 nights in May 2023
Response from Fairfield Inn & Suites by Marriott on Jun 2, 2023
Dear Marcelo,Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of not only your expectations, but our own expectations as well. As a teachable moment, we have shared your feedback with our team to ensure future guest interactions are different. Please accept our apologies.

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in May 2023
Response from Fairfield Inn & Suites by Marriott on Jun 2, 2023
Deborah,We are pleased to know you enjoyed your stay and that it was convenient for you. Providing guests with an enjoyable and memorable experience is a key priority for us. We look forward to hosting you again in the future.

10/10 Excellent

James, Castle Rock

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in manager was very personable and great to talk to!
Stayed 1 night in May 2023
Response from Jessica on May 23, 2023
Thank you for staying with us!

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, good hot breakfast, late check out
Stayed 1 night in May 2023
Response from Fairfield Inn & Suites by Marriott on Jun 2, 2023
Dear Wendy,Thank you for taking the time out of your day to leave us a review. Your feedback is extremely important for our staff to learn from and we really appreciate it. Have a great day!

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and the staff are always friendly. It is our go to place when we have to spend some time in Colorado Springs.
Stayed 1 night in May 2023
Response from Fairfield Inn & Suites by Marriott on Jun 2, 2023
Janet,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Fairfield Inn & Suites by Marriott Colorado Springs East, thank you! We look forward to your return and travel safe.

10/10 Excellent

TANYA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Nice workout room. Close to great restaurants and shopping only complaint is the occasional flashing light on the fire alarm in the room.
Stayed 2 nights in Apr 2023
Response from Fairfield Inn & Suites by Marriott on Jun 2, 2023
Dear Tanya,We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire Fairfield Inn & Suites by Marriott Colorado Springs East team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next you are in Colorado Springs.

6/10 Okay

Chris

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice property. Upon arrival we had to change rooms because the bathroom had not been cleaned. The manager was very responsive and kindly upgraded us to a suite. The pillows were old and had no support. Other than the coverlet, the bed linens were not the typical Marriott linens. I book Marriott properties to be assured of good quality pillows & bed linens. This was a disappointment.
Stayed 3 nights in Apr 2023
Response from Fairfield Inn & Suites by Marriott on Jun 2, 2023
Chris,Thank you for sharing your feedback. Providing guests with an enjoyable and memorable experience is a key priority for us. On behalf of our entire team, I sincerely apologize for falling short of your expectations. I will be sharing your feedback with our team. Thank you for choosing to stay with us and hope to see you again!

10/10 Excellent

Frankie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our go to hotel in Colorado Springs. The service and accommodations are always to shelf which will earn our business every time we visit.
Stayed 1 night in Apr 2023
Response from Fairfield Inn & Suites by Marriott on Jun 2, 2023
Dear Frankie,We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire Fairfield Inn & Suites by Marriott Colorado Springs East / Ballpark team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next you are in Colorado Springs.

10/10 Excellent

Einar Logi

Stayed 1 night in Apr 2023
Response from Jess on May 23, 2023
Great! Thanks for the "10"!

10/10 Excellent

Tara

Stayed 1 night in Apr 2023
Response from Jessica on May 23, 2023
Thank you for taking the time to rate our hotel.

10/10 Excellent

janet, michigan city

Stayed 2 nights in Mar 2023

10/10 Excellent

Elisa

Stayed 1 night in Mar 2023

10/10 Excellent

Frankie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AJ the desk clerk was amazing. She greeted us as soon as we walked in the door and engaged in conversation while she checked us in. Hopefully management is aware of how great of a person they have working here.
Stayed 1 night in Mar 2023
Response from Jessica on Mar 6, 2023
Thank you for the great review! AJ is absolutely amazing and we are lucky to have her.

10/10 Excellent

Marcus

Stayed 1 night in Feb 2023
Response from Jess on Mar 6, 2023
Thanks for the "10" we hope you choose to stay with us again soon