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Reviews of Manitou Cog Lodge Inc dba Manitou Inn

2.5 out of 5
Manitou Cog Lodge Inc dba Manitou Inn
229 Manitou Ave, Manitou Springs, CO

Reviews

6.6
Rating 10 - Excellent. 47 out of 149 reviews" "
Rating 8 - Good. 27 out of 149 reviews" "
Rating 6 - Okay. 20 out of 149 reviews" "
Rating 4 - Poor. 27 out of 149 reviews" "
Rating 2 - Terrible. 28 out of 149 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsey

Stayed 1 night in Apr 2024

2/10 Terrible

Timothy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin blankets, no help.
Stayed 5 nights in Apr 2024

10/10 Excellent

Fnu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New management - great view from room
Stayed 1 night in Apr 2024

4/10 Poor

Malisa

Traveled with partner
Disliked: Amenities, property conditions & facilities
It was noisy, the online said that rooms were sound proof. No screen on the window, the table had a wably leg, the Kleenex container on the wall was empty. The pullows were flat, there was only one hand towel, the little bottles of toiletries had been opened and half used, no continental breakfast as advertised in the website, the bed had a plastic mattress protector, i felt like i was sleeping on a trash bag, there were no slicky stickies in the shower to prevent slips or falls.
Stayed 1 night in Apr 2024
Response from Heather on Apr 16, 2024
I'm sorry to hear that you did not enjoy your stay, and we appreciate you leaving your feedback so we know what areas we can improve to further accommodate our guest. We are in the process of making several updates and improvements so we hope that you come back and give us another try so you can see the many changes we are even adding miniature golf. And just mention when you come and we will give you a free upgrade. Thank you for your feedback.

4/10 Poor

Isaiah

Stayed 2 nights in Apr 2024

4/10 Poor

Bleixen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lady at the front desk was very friendly. However what they post (pool, breakfasts) were not as they describe it. There was not toilet paper, there was lots of noise and couldn't sleep. Breakfast very basic.Thanks to the lady at the front desk because I told her I expected breakfast.As it was part of why I chose the hotel. The bathtub was clogged and it looked dirty. I dont recommended this place at all.
Stayed 1 night in Mar 2024
Response from Manitou Cog on Apr 1, 2024
We apologize you did not enjoy your stay. Do to we are Seasonal and next to the Rocky Mountains, we only serve breakfast and have the pool open during the Tourist Season, (Memorial Day through Labor Day). If you would like to give us another try we will upgrade you for free to one of our beautiful newly updated Suites during the Season. Blessings Sharrie and Staff

6/10 Okay

Ryan

Liked: Cleanliness, staff & service
Disliked: Amenities
I was looking for a last-minute stay in or around Manitou Springs and this was one of the cheaper options (and only options available). Overall, it was about what I expected. Bare bones basic hotel that looked like it was under renovation..? The room was clean, the booking was easy, and the gentleman at the front desk was friendly. The location was a little further out from the main strip than I thought, but walkable if need be. Not sure I would stay here again. I’d rather spend a bit more for a nicer place with more amenities.
Stayed 1 night in Feb 2024

2/10 Terrible

Ann Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is not clean at all! Never will i ever waste my money here again. The room i was put in was not a mountain view. I was subjected to horrible "living" conditions . They said they are renovating however maybe they should close for the season and fix things properly. This should not even be on the Expedia site as a good hotel. I knew it was a older hotel but when i post the pictures, they should really consider giving me a refund! They should have never assigned this room and just said there were no king rooms available. Then this post would not even be considered, depending on how the rest of the rooms look..
Response from Sharrie on Apr 1, 2024
I see you stayed in our Railroad room. I apologize they did not give you the beautiful mountain room you requested, If you like to give us another try we would upgrade you to 207 Suite with a view of Garden of the Gods. Prayers your way.

4/10 Poor

Jeramy

Liked: Staff & service
Property was in rough shape including rooms! Price was only $5 less than better quality hotels but doesn't even compare. If they repared things like the privacy locks and shower faucets it wouldnt be so bad but it seemed very neglected.
Stayed 1 night in Jan 2024

4/10 Poor

Stephen

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nothing unique about that property and it was under construction .staff wasn't really polite and professional. They have children with them in the office. Somone keeping walking though the hall all the night, being nosey. No privacy. The door have big gap between the frame and you can see through it right there You can see through the curtains.
Stayed 1 night in Dec 2023

8/10 Good

Ann

Traveled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Tomi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Nov 2023

4/10 Poor

Tapangia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Shebra

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
Room was a lot smaller than we expected and bathroom was really really small. We paid 10 dollars more per night so we had a view of the mountains. We did have a nice view.. staff were really nice but had to look for them. No room for luggage etc.

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is undergoing some renovations and repairs, so there are some growing pains, but they make it very cozy. Staff was great, rooms are good sized and comfortable. Showers are hot! We tried 3 different motels on our trip. We will return to this one. The only reason i did not give them 5 stars on everything is simply because it is a work in progress.
Stayed 1 night in Oct 2023

8/10 Good

Jenn

Liked: Cleanliness, staff & service, room comfort
Great for a budget that’s walkable into manitou.
We were trying to do an economical getaway, this place was just fine. No frills, but the staff was super friendly and responsive. We spent most of our time outside, and this was a nice, clean place to lay our heads. Best of all we got to have our dog with us and that made it great.
Stayed 2 nights in Oct 2023

4/10 Poor

Bryan

Traveled with family
Disliked: Amenities, property conditions & facilities
Positive: the room was clean. Negative: several items needed maintenance, the breakfast was pathetic, the overall price was about double what it was worth.
Stayed 1 night in Sep 2023

8/10 Good

Fred

Liked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

Douglas

Traveled with partner
Disliked: Amenities
large gaps of air space were between wall and outside. Lucky enough that there were no bugs when we were there to come in but street noice came through the opening quite loud. Safety latch on door had been damaged and would not have kept an intruder out. Stains on hallway rugs and general appearance was poor. Nothing like the advertisement showed. Also the hotel was charging less for walkups than our price was.
Stayed 1 night in Sep 2023

6/10 Okay

Karina

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
The overall stay was okay. Breakfast was cold. Staff was friendly. Building needs some remodeling
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and friendly
Nice place. There are some renovations happening but not disruptive and we are excited to come back and see the progress. We are big supporters of small business. Beds are are a little hard for our taste but rooms were clean. The staff was absolutely wonderful. Close drive to almost everything. Monitou downtown is worth a day trip! Note. There are no elevators so if you can’t do stairs make sure you get an accessible room
Stayed 1 night in Sep 2023

4/10 Poor

Jamie

Stayed 1 night in Sep 2023

2/10 Terrible

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ron

Traveled with group, Traveled with partner
Liked: Staff & service
Close to many tourist attractions. Very limited parking due to redoing parking lot.
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff we will be back
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for the price in this area
Host was accommodating. I booked for the wrong day and they switched it over and had a room ready for us. The room was clean.
Stayed 1 night in Sep 2023

6/10 Okay

Stacey

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Air conditioner was just set in no trim around it therfore bugs could get in and didnt let the room get cool enough. Hair ALl over the shower.
Stayed 1 night in Sep 2023

8/10 Good

Selene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is disgusting
Worst place ever, very run down. The pictures are a lie. Mattress had blood and urine stains on it. Everything was so nasty. When asked for a refund, they refused. Asked to talk to the Manager and after a heated discussion he said he would refund as long as I didn’t give a bad review. Haha
Stayed 2 nights in Aug 2023

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
management was nice but we had issues with our reservations and cleanliness of the hotel. it was definitely the disappointing part of our trip. I would question how it got a good rating.
Stayed 3 nights in Sep 2023

2/10 Terrible

benjamin

Stayed 3 nights in Sep 2023

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was right for the stay
Stayed 1 night in Sep 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was very understanding and helpful we got a good room nice pool area well kept
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under new management and they are making wonderful changes. Extremely friendly. Breakfast was great! Pet friendly!!

6/10 Okay

Miguel

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived late, but T got me checked in and taken care of. I talked to him by phone earlier in the day. So professional and courteous!
Stayed 1 night in Sep 2023

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel were happy, and helpful. It was like a familiar, family atmosphere.
Stayed 1 night in Aug 2023

2/10 Terrible

Claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I "highly" recommended
A very interesting decor choice. Bed was very comfortable. Everyone was nice. We were only there for one night. Nice area, convenient. I would stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Stayed 8 nights in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good staff bad hotel
The hotel staff were very pleasant but the hotel was very rundown and the bed were extremely uncomfortable. I know the owners just bought the place so it may not be what it could be in the future but right now it could definitely use some work.
Stayed 1 night in Aug 2023
Response from Heather on Aug 12, 2023
thank you so much for your review and yes we are working hard daily to iron out the wrinkles on this amazing historic hotel. We hope you come back to see the many changes.

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older property and they are doing much to improve and maintain what they have. It is in a great location, very easy to walk to downtown, oddly, it is very quiet, not what you'd expect. One of the views is of the property next, door, there's nothing to be done about that, except go outside and don't open the curtains. There are no elevators, so keep that in mind for packing and for getting to the room. The staff is wonderful, check in was very accommodating and efficient.
Stayed 1 night in Jul 2023
Response from Heather on Aug 12, 2023
Thank you so much for your review and taking into account the work we are putting into this Beautiful Hotel.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many motels over the years, a lot of them nicer the The Cog Motel in Manitou. That being said, the staff, Heather and Tiquan, we absolutely the best I have ever encountered. They went above and beyond any expectations. I highly recommend staying there because of them. We will definitely be going back and I look forward to seeing the ongoing improvements this motel is implementing. Heather and Tiquan, if you happen to read this; Thank you so much!
Stayed 2 nights in Jul 2023
Response from heather & tiquan on Aug 5, 2023
thank you so much !

2/10 Terrible

Rebacca

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The people did not care that the rooms were dirty and smells an beds were old an hard .we had to take out our own trash an asked for towels. We asked about restaurants in the area an the front desk said they didn't know of any. The staff was always standing around talking to each .
Stayed 5 nights in Jul 2023
Response from Heather on Aug 12, 2023
I'm sorry to hear about this and i will ensure to make sure these issues are resolved and i appreciate your feedback.

8/10 Good

Jerry, Lawrence

Stayed 3 nights in Jul 2023

8/10 Good

Judy

Stayed 1 night in Jul 2023

8/10 Good

Judy

Stayed 2 nights in Jul 2023

6/10 Okay

Rich

Traveled with family
Liked: Staff & service
Old hotel, some remodel done, no elevator, stairs narrow. Beds were well used, took a while to get comfortable. Cleanliness of the room could have been much better.
Stayed 1 night in Jul 2023
Response from Heather on Jul 29, 2023
thank you so much these are things we will work to improve. We greatly appreciate your feedback.

2/10 Terrible

Luis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023