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Reviews of Comfort Inn Lancaster County

2.5 out of 5
Comfort Inn Lancaster County
3903 Abel Dr, Columbia, PA

Reviews

7.2

Good

Rating 10 - Excellent. 306 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 166 out of 1000 reviews" "
Rating 4 - Poor. 134 out of 1000 reviews" "
Rating 2 - Terrible. 96 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manny

Liked: Staff & service, amenities, property conditions & facilities
I had a bunch of rowdy kids with and no one complained… It was perfect!
Stayed 2 nights in May 2024

8/10 Good

Jeffrey, Harmony

Stayed 1 night in May 2024

6/10 Okay

Janis, Oak Harbor

Traveled with partner
Liked: Cleanliness
A perfectly ok place to stay for a few nights while visiting family and friends in Lancaster and Columbia, PA. Nothing special, but adequate.
Stayed 2 nights in May 2024

8/10 Good

isabella

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not in the best location
Stayed 2 nights in Jan 2024

2/10 Terrible

Jeremy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside the property was not clean. Carpets were dirty throughout hotel. Floors were sticky. Room was not very clean. No towels in room when we arrived. Pull out sofa bed mattress was stained and no sheets/blankets in room for sofa bed. Would not stay again! Front desk clerk seemed bothered when asked for additional towels. Room was not cleaned during weekend stay.
Stayed 2 nights in May 2024

4/10 Poor

David

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Apr 2024

2/10 Terrible

Larry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about the place except for its location. Lights were dim in the room, no battery cover on the remote, alarm clock did not work, beds were clean but room was dirty, no bible in drawer, very very noisy all night, vents were disgusting, gave one tiny peice of soap for two people, I could go on and on. This place is worth $40 a night tops.
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Staff & service
Easily updated reservations
Stayed 1 night in Apr 2024

4/10 Poor

Rima

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

RAYMOND

Stayed 1 night in Apr 2024

8/10 Good

Joe

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Alexander

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty, the condition that my room was unacceptable. The sofa bed had old bed sheets on and the mattress was ripped and numerous stains. Then bed bugs on bed? Only to be move to another room with a broken box spring so I had sleep on an incline. Terrible experience, gross. It’s a shame because I’ve stayed at numerous Comfort Inn’s before, after this I’m questioning if I’ll ever stay at one again. Hopefully someone from corporate sees this, that location needs a deep cleaning…
Stayed 1 night in Apr 2024

10/10 Excellent

jamie, union beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a night stay. Some damage in the room. Looked like someone melted the mirror. My cousins bed had stuff on the pillow. But other wise was fine for the night.
Stayed 1 night in Apr 2024

8/10 Good

soon eak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Jessica

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Went for the pool for my kids. Get to the property and the heater is out, someone was coming to fix it. Pool was frozen still by 8pm. Hot tub didn’t work. Switch rooms because of a tub drain. Never really looked at the second room because i was just trying to get out of the room to do something with the kids since the pool wasnt ready. When i got back to the room at 8, we got a bath. They’re was still bubbles on the wall, with hair, and dirty. Curly hairs on the floor. Door frame dirty with stuff. The back splash by the sink was never touched and stuff spilled on it. Oh, the bath drain stopper wouldn’t work so couldn’t take a bath.. the whole reason we switched rooms, a there was toilet paper in the tub drain. But the worst of all was our beds. THEYRE WAS LITTLE CURLY BLACK HAIRS ALL THREW AND ON OUR BED WHEN WE PULLED BACK THE SHEETZ. When i contacted the front desk after i realized that, she said i could switch rooms. I had two dogs two kids i was not moving a second time at 10pm. I asked for a partial credit cuz it was not work the 110 i paid. She said cuz i didnt check it when i first got there she wouldn’t. Nasty. Would not recommend. The place also smells lik stale water

4/10 Poor

Christian

Liked: Cleanliness
Disliked: Property conditions & facilities
I booked this hotel specifically because of the hot tub but the hot tub was closed the whole time. My light in my room kept flickering
Stayed 2 nights in Mar 2024

4/10 Poor

Bianca

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor we stayed on smelled like straight up feces. The pool was not heatednoe the heater didn't work and neither did the hot tub. Staff was unenthused. My kids and I had been so excited to use the pool and it was a major disappointment. The room was tiny, as was the bathroom, and tv. Amenities are clearly lacking and it's in need of a huge upgrade. Not worth the money.
Stayed 1 night in Mar 2024

8/10 Good

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by this hotel! The girl at the front desk was very friendly and accommodating. I would have given 5 stars but the bathroom in the room I was in had a faulty light switch. I talked to the front desk attendant and she had the maintenance guy take a look at it and see if he could get it to turn off; the fan was loud & annoying but he couldn’t get it. She offered to move me but I had already unpacked and got settled in and didn’t feel like moving at that point. I was able to deal with it if the bathroom door was closed. My 1 suggestion would be to upgrade the vending machine so it can take credit cards since most people don’t typically carry around cash. Other than that, this hotel was pretty good! Convenient to spooky nook; clean; staff was friendly and the breakfast was decent as well.
Stayed 2 nights in Mar 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Out of the way and well maintained.
Stayed 1 night in Mar 2024

4/10 Poor

justine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Many things in disrepair. Broken curtains, broken towel bar, mold in bathroom due to no air circulation. Loose toilet seat. Won't clean room unless we give 24-hour notice. There is a sign but not noticeable. Should tell upon check-in.
Stayed 4 nights in Mar 2024

10/10 Excellent

Harold

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth checking out!
Stayed 1 night in Mar 2024

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities
Vending machines on both floors broken, mouse traps out in the open, spell of marajuana in the elevator & third floor. The small refrigerator made noise all night & the dust ruffle and bed spread were stained.
Stayed 1 night in Mar 2024

2/10 Terrible

Chelsea

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Needs new beds
Stayed 1 night in Mar 2024

2/10 Terrible

Phil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Joe, Bath

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Piotr

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Not the closest but OK
Stayed 1 night in Feb 2024

4/10 Poor

Michelle

Stayed 1 night in Feb 2024

4/10 Poor

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre accommodations
The accommodations were mediocre. As soon as we entered the hotel, there was a very strong odor. Part chemicals from the pool, part mold perhaps. The pool looked cloudy and I’m not really sure what breakfast consisted of. As we got to the room, the room phone didn’t work to call to the front desk. The shower head made a squealing noise and the room iron barely worked. The front desk staff wasn’t very knowledgeable either when I asked about early check out. Beware the noise level. You can hear the highway from the rooms. Overall, the place was just ok.
Stayed 3 nights in Feb 2024

10/10 Excellent

Susan

Stayed 1 night in Feb 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service
Not bad for a value hotel. Gym was small and minimalist, hot tub closed. Staff was friendly and breakfast was good.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was amazing! Roger absolutely went above and beyond expectations!
Stayed 1 night in Feb 2024

4/10 Poor

Elif

Stayed 1 night in Feb 2024

10/10 Excellent

Mabel

Stayed 2 nights in Jan 2024

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Beds were clean but overall comfort of hotel is not desirable
Stayed 1 night in Jan 2024

8/10 Good

CAROL

Business traveler
Volleyball
Good overall
Stayed 3 nights in Jan 2024

8/10 Good

Jason

Traveled with family
Liked: Amenities
Great rate! ESP since it had an indoor pool and breakfast. Overall great experience. Only complaint was that the elevator smelled like marijuana both nights so that was weird. Otherwise overall very pleased.
Stayed 2 nights in Jan 2024

4/10 Poor

Barbara

Stayed 2 nights in Jan 2024

8/10 Good

Vilma

Stayed 1 night in Jan 2024

6/10 Okay

aubrie

Traveled with family
Disliked: Property conditions & facilities
Disappointed
The couch in our room was disgusting. The bathroom light was burnt out when we arrived at 930pm. they told us there was no one to change the bulb until the next day and there were no other rooms. So after traveling 3 hours and spending 10 at a volleyball tournament, where my daughter played 12 sets we couldn’t shower. After I asked for a refund someone came and changed the bulb. Also 4 people in our room and 2 towels
Stayed 2 nights in Jan 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the money
We got in kind of late 9pm, we didnt get to use the pool but looked nice. The hot tub was covered up or not there (couldn't see it). Breakfast was great for free and the hotel was quiet. Id definitely stay again
Stayed 1 night in Jan 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was terrible and not as shown on website. Did not stay, got a refund and left. Pool foul, hot tub not functioning, dirty Property.
Stayed 3 nights in Dec 2023

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay here was good. Soda machines and snack machines did not work. The breakfast was good each morning and people were hospitable. Rooms were spacious and clean.
Stayed 3 nights in Dec 2023

8/10 Good

Connie

Liked: Cleanliness, property conditions & facilities, room comfort
Pretty good place to stay, but with a few minor issues. Coffee maker in the room was faulty, but quickly replaced. Shower made an awful screeching noise when in use. Dirty sheets left in the hallway were not replaced for our second night and had to be specifically requested.
Stayed 2 nights in Dec 2023

4/10 Poor

William

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great. The bed was to worst bed I've ever slept in. It was what I expected for the price.
Stayed 2 nights in Dec 2023